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a3411c15-1ff8-4668-bb11-5b8b72126e85 – 20 Aug 2023 REGULAR LICENSE
I am having trouble installing this theme on wordpress
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Can you please advise
Hello, Dear Customer!
Thank you for using our theme!
We provide our tech support via ticket system.
Please submit a private ticket at https://mwtemplates.ticksy.com/ with the description of your request, and we will assist you.
Hi, When I try to install this theme it’s showing this error, can you please help soon possible
Uncaught Error: Call to undefined function fw_get_db_customizer_option() in /public_html/wp-content/themes/cashelrie/inc/helpers.php:1456
Hello, Dear Customer! First, please switch your current PHP version to 8.0 This is the most optimal version for theme and plugins. Then proceed installation. If these steps will not help you – submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
We are already using PHP version 8.0.28
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
Often, to fix the problems, it’s necessary to perform some changes or upload updated scripts in the theme’s/WordPress configuration files, so we request these details to solve your issue.Best Regards!
Great, if you can’t provide us with cPanel, please send us FTP details. We need activate debug mode and fix code manually.
do you know where I can find this purchase code?
Sure, please check this tip: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Ok, I have submited the ticket with detail, please let me know ASAP you fixed it
please do let me know the steps as I need to crate a betatest environment with this theme
We have received details from you. Our team is resolving this issue. Soon we will inform you about results. Best Regards!
This template does not work. When you use Visual Composer it says the home page doesn’t exist, when you try and update using the backend editor button (for about us as an example) it breaks the whole page if you just change a word of text. We would like an immediate refund for this purchase, we will obviously not be using the template, there are just too many errors and faults. We are coming to you direct, because Themeforest said that is what we should do. We really don’t want to take this further unless we absolutely have to. Please let us know when the refund has been actioned.
Hello, Dear Customer! Please submit a private ticket at https://mwtemplates.ticksy.com/ and we will proceed with all your requests. Best Regards!
Hi, my name is Charles form South Africa. I would like to buy this template for my website. I tried on themeforest.net but they kept saying there’s nothing wrong with my card. Is there another way I can pay
Hello, Dear Charles! Thank you for your interest in our product. According to Envato rules, we can sell products only via Themeforest.net. If you have any issues with your credit card – please contact your bank support and ask them to clarify the situation with this payment. Best Regards!
Hello, Dear Customer! Please submit a private ticket at https://mwtemplates.ticksy.com/ with the description of your request and we will assist you. Best Regards!
Hi I just installed the theme on WordPress but I’m wondering how can I install the demo version?
Hello, Dear Customer. Please read this article about how to install the theme with demo content: https://mwtemplates.ticksy.com/article/12433/ If this step will not help you – just submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
I can’t install DEMO Content because of the following error Oops, Unyson Backup requires PHP Zip module but it is not enabled on your server. If you are not familiar with PHP Zip module, please contact your hosting provider
Hello, Dear Customer! Please contact your hosting provider and ask them to activate ZIP EXTENSION / PHP ZIP Module for you, because it is necessary for demo-content installation. After ZIP EXTENSION will be activated – go Tools => and run Demo Content Install.
After that you will see you web-site filled with content as on the demo.
You may contact you hosting provider at: https://www.godaddy.com/help also you may chat with them at: https://www.godaddy.com/?countryView=1
Let us know about results. If you have further questions – just submit a private ticket at https://mwtemplates.ticksy.com/ Best Regards!
WORKED! Thank you. Now the color schemes for the slider accent colors and the main menu. I need to changed those. Is there a easy plugin or quick script to add the the CSS ?
Hello, Dear Customer! Our team is processing your request in the ticket # https://mwtemplates.ticksy.com/ticket/3178145/ Soon we will send you a reply. Best Regards!
I’m getting a error “cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received” I have narrowed it down to the Unyson Plugin on the template. Please advise.
Hello, Dear Customer! Please download Unyson plugin here and install it: https://webdesign-finder.com/docs/unyson.zip
Then click WP Dashboard => Unyson and activate all extensions: https://prnt.sc/qo_K0Ml4jMy5
After that click Tools => Demo Content Install => Install: http://prntscr.com/26cg82f
Pay your attention that the demo-content installation process will overwrite all your current content.
Then check your content at the front-end after the demo-content installation process. If all new pages are present, but some images are absent – install this plugin: https://wordpress.org/plugins/regenerate-thumbnails/ and click Tools => Regenerate Thumbnails => Regenerate Thumbnails for all attachments.
As a result, you’ll receive all necessary sections which are ready for usage. It’s easy to change in these sections all info and images in few clicks. This method is much better compared with the process when you build all content from scratch because, in the first case, you save a lot of time.
If this step will not help you – just submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
I used the code to fix the email form, but it only worked for the front page form. the one on the contact page isn’t working. any ideas?
Hello, Dear Customer. We can fix the contact form for you. Just submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Also, you may send us an email at email@example.com Best Regards!
Hi, the email contact form does not work. There is no file named “pet-space” in the wordpress theme when i check in my cpanel
Is there an easy way to change the menu button colors, in unyson or the customize option?
Hello, Dear Customer! It’s possible to do via additional CSScode, but we can provide you with plugin, which will help you to change colors without coding. Please email us at firstname.lastname@example.org or submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
hello how change Buttons Color ? and Link Color ?
Hello, Dear Customer! Please submit a private ticket at https://wprollers.ticksy.com/ with the description of your request and we will help you. Best Regards!
Cannot which option ?
Product or Category
With which product or category do you need help?
Hello, Dear Customer! Please select this one: https://prnt.sc/2Jq3yuqiZSfm Best Regards!
Cannot find it on the list!
In this case please visit this link directly: https://mwtemplates.ticksy.com/submit/#100012607 or email us at email@example.com
Mail is sent!
Thank you. We’ve replied you.
Hello i try upload your theme but showme this error
Instalando el tema desde el archivo subido: themeforest-vj9WFNIM-cashelrie-pawn-shop-wordpress-theme.zip
Instalando el tema…
No se ha podido descomprimir el paquete. El tema no tiene la hoja de estilos style.css.
La instalación del tema ha fallado.
It states I can only import demo content in staging but that doesn’t work. Is there a setting somewhere?
how do I change the banner on the top of the pages (not home page) such as about, services, contact etc? Do i need to do the css editor thing?
Hello, Dear Customer! Sure, it’s possible to edit this image. Please click WP Dashboard => Appearance => Customize => Theme Title Section: https://prnt.sc/vK_LIQknPQPR Best Regards!
Hi, on the template beside the “Pawn for Cash” heading there is an image to the left. I have changed that image but it won’t update like the other images I’ve swapped out.
Hello, Dear Customer! Please submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Also please provide us in your ticket with screenshot(s) and access for your WP Dashboard. Best Regards!
It hard to load the page at the beginning how can do it faster ?
Hello, Dear Customer!
Here is the simple and powerful recipe to increase your website speed:
1. Use WP Fastest Cache plugin with the following settings: https://prnt.sc/slnb98
2. Connect WP Fastest Cache with CDN Cloudflare network: https://prnt.sc/slnc5v
These steps will significantly increase website’s speed and performance.
thanks you very much it works fine
You are welcome, Dear Friend!
Hello i am having an issue with the contact form built in with the theme (Unyson). I have set up my smtp mail plugin and test emails are all good. I also confirmed DNS records with DMARC and DKIM records. I get test emails but when i click submit on contact form on my website i get nothing and also the page reloads when i click submit. I have yet to receive any emails and i have checked all my settings (and get test emails when not doing actual submission).
Hello, Dear Customer! We’ve received your request via ticket system. Please check our response. Best Regards!
I am noticing a 404 error in the breadcrumb links when viewing a Service detail page (for instance http://preview.themeforest.net/item/cashelrie-pawn-shop-wordpress-theme/full_screen_preview/21837720).
The Services link in the page header should go back to the main services page but it appears the URL structure is wrong.
Is there a fix for this?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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