39 comments found.
Hello interested in buying youre theme! Only question i have is! Is ther going to be an update to woocommerce 3.3.4 the latest edition?
Hello; Can’t select product variations on product page why your theme not have the option of attributesor variations in select mode in the product page is important this to can sell for example shirts per size or color Can you help me to solve that error in your theme thanks
bad support i need my money back
i need to know when you go to Fix the Outdated WooCommerce Templates of your theme
Please send all your requests in our ticket system http://ticket.smartythemes.com/ Thank you
Totally unsatisfied. I have tried logging in your support system – ironically you do not recognize ANY of my three emails (of which one of the three was tied to your support system before). Now it has been FOUR DAYS and you updated your theme and it has made my site look an absolute mess!
I’m sorry for what happened, please write to this e-mail: agronom81@gmail.com This is our support manager mailbox. hi will help you to solve any problem.
I’m having an issue with importing demo content for the sliders, it appears the zip files are corrupt, please can you help me to import demo data and slider?
All support is provided only through our ticket system
I’m very disappointed with your service, my ticket is 6ED-A14-077ED If I don’t hear from you in the next two days I will open a claim with themeforest and ask for my money back. Thank you
Hi there, I want to buy your theme, but I would like to know some info about theme – 1. Do you provide PayUMoney payment geteway support? Do you help me to install it on my website 2. Demo installation process how much it will take to install? 3. Any issue related to theme do you support and how frequency you will reply/resolve issue.
HI
1. no
2. Yes, we can help install theme
3. Demo installation process will take 10-15 min
All support is provided only through our ticket system
Nice theme!
I have been trying to contact your support for two moths already, with no luck. I’m having a problem with the cart logo and which link on the top menu all I see is the account logo. I already activated the two icons but still nothing. Please let me know what is the problem
Hi. Now I find out why no answer.
I’m very disappointed with your service, I have been trying to contacted you and nothing, I place a thicket in you support site and you asked me for some info and I gave it to you and I haven’t hear from you. Your theme is very cool an functional but your service is terrible. If I don’t hear from you in the next two days I will open a claim with themeforest and ask for my money back. Thank you
I purchased this theme from you guys a week ago and paid for the 1 day installation. The host (godaddy) says all is good on there side. The installer is having problems with the Revolution slider. Please see below
Hello. They’re wrong. The theme is fully setup and all the plugins are imported, but the import process of the “Revolution slider” plugin requires the ZipArchive extension to be enabled. There’s nothing wrong with the theme / plugin or the installation, but it’s related to your host’s settings.
The plugin is a very popular one and it works fine on 99% of the hosts. There’s nothing I can do on my side.
You can try contacting the theme author if you’re sure the issue is not coming from your host, I only use the files and info provided by the theme author, I’m not the author of that theme / plugin and therefore can’t offer much assistance regarding to their code.
Here’s the link to contact the theme author: http://themeforest.net/item/cavalier-we-sell-the-trends-woocommerce-theme/12372854/comments
looking for a update please
this is the error the installer sees, please advise
Here’s the error:
Warning: ZipArchive::getStream(): Invalid or unitialized Zip object in /home/content/p3pnexwpnas14_data02/71/3059471/html/wp-content/plugins/revslider/includes/slider.class.php on line 922
Warning: ZipArchive::getStream(): Invalid or unitialized Zip object in /home/content/p3pnexwpnas14_data02/71/3059471/html/wp-content/plugins/revslider/includes/slider.class.php on line 923
Error: Wrong export slider file format! This could be caused because the ZipArchive extension is not enabled.
any update?
hi Please leave your request in our ticket system. Describe the problem and give access to web hosting and wordpress.
http://ticket.smartythemes.com/i already did that few hours ago
Ticket ID#1BF-A27-AEF2C
I’ve been unable to register for the support forum because the email verification hasn’t come through. I’ve checked the spam and had the email resent but have yet to receive it.
Can u respond me please?
Hi, how can I remove the search icon in the menu? The search is not working. The site is this www.denakeo.com It’s urgent. Thank you
Hi please provide the access to the site. FTP and access to the hosting panel. You may send dannyae in the ticket system. If not, then send them on E-mail: smart.themes.info@gmail.com
Hello, I sent you an email to smart.themes.info@gmail.com. I await your urgent news. Thank you
Hi Biagio. I received your letter. Pass your support request.
Thank you for contacting. We try to respond as quickly as possible.
Ok, I hope you can solve soon.
Hello guys, you have solved the problem on my computer but not on mobile. Please fix everything urgently. Thank you
Hi, how can I remove the search icon in the menu? The search is not working. The site is this www.denakeo.com It’s urgent. Thank you
Hi how can I show on top menu the icons that only search are there? How can I activate slider of the products? How can I active quick view products ? Please all these issues are urgente!!!!
How can I add on top menu whishlist icon?
Hi, how can I remove the search icon in the menu? The search is not working. The site is this www.denakeo.com It’s urgent. Thank you
Is anyone supporting Smarty Themes anymore? Im getting nervous. I see the lack of response has been an issue and I am running into glitches with my Cavalier theme and I have THREE that have not been addresses.
good afternoon. we are installing a new ticket system for support. Perhaps because of this, so long answer. Please write your question here in the comments and we will respond.
I have written several tickets over the course of the past week – all have gone unanswered. Here are the issues: (1) The tabs feature is not working on the homepage. You can only see the one that is set default (open) – the others do not populate when you click on the tab. Nothing happens. (2) The LOAD MORE button for the gallery does not work. Instead, you see the code (3) The mobile menu does not work. Again, click on it in the mobile and nothing happens. I really need these items resolved NOW. Where can I privately send in the login credentials for the site I am building at http://www.provincetownsexshop.com ????
I will send your request to our developers
Hi I have problems with the css theme. I also installed the file demo.xml but gives me error display in the gallery and upload no matter the zip file of the gallery
Hello, Please describe your issue on our support forum: http://support.smartythemes.com/
Hi, I am disappointed with the kind of support I am getting. So, many people who are purchasing the theme have this same problem of not able to import sliders. But, still the issue has not been resolved.
I have moved my website from http://eclecticsolutions.in/Philip/ to http://s428197540.websitehome.co.uk/ and facing 2 more issues: 1. How can I show a shopping cart icon in Topbar similar to http://themes.ingwar.net/cavalier/home-shop/ at http://s428197540.websitehome.co.uk/ ? 2. How can I show the wishlist and search icon on topbar ?
I have enabled them in customizer settings but they are not showing on frontend.
Hello, unfortunately we still didn’t fix the issue with sliders. Regarding other issue please submit a ticket.
Hi, I had posted the issue on your support forum 10 days back. But, I havent got any reply yet. I want my money back if even this second issue is not solved. I and my client cannot wait any longer. Regarding the other slider import issue, I have left hope that you guys will fix it. But, this icon display issue must be fixed asap.
Lots of people (me included) cannot download the demo content. The files are corrupt and there is no solution here or on the support forums.
Hello, unfortunately we are still looking for a solution of the issue. We will provide new files as soon as possible.
I’m having an issue with importing demo content for the sliders, it appears the zip fiules are corrupt, please can you send me the x4 zip files somehow. thx
Hello, Could you please describe your issue on our forum: http://support.smartythemes.com/