Celebration is a fantastic and versatile template, even a WP rookie like me could figure my way around it. Once I got to a customization roadblock I got incredibly detailed support immediately. Couldn't ask for better, I'm a lifelong customer! Thanks Boldthemes!
Author response
Thanks a lot :)
23rd April (1 month ago) I opened a support ticket because of misalignment issues in the countdown (numbers look misaligned if 3 digits - although in the demo here it looks perfect). I went back and forth with support team every single day.
They sent me CSS to fix the error and none of it worked. Very incompetent support. They would send me a code that works on desktop and not on mobile, or that works in Safari but not in Chrome. Very superficial approach.
Before sending code to fix a theme that should work well by itself by the way, you should at least check it on various devices and browsers.
This tells a lot about how superficial these people are. I asked them to escalate the ticket to the developers who hopefully are able to fix this.
They said: Ok, ticket escalated. This was 2 weeks ago and haven't heard from anybody.
In the meantime I updated the theme and now the underline below the "Days" in the countdown completely disappeared.
Cheap code and cheap support.
To sum it up: Buy something else.
Author response
Hi,
We are sorry for the misunderstanding. We have released the update following your previous ticket, and never heard from you again, so we thought the issue has been resolved.
After your latest follow up we have realized it was not.
We have just released the theme update which should finally resolve the alignment issue with the counter.
Kind regards,
BoldThemes team
Not made for expantion
Author response
Thanks!
Great template
Author response
Thanks
awesome theme
by dijos 5 years ago
The BoldTheme support team was more than helpful with all the queries we had with theme. They were very fast in responding and very professional as well. Many thanks to the team for helping us out!!
Author response
Thanks a lot!
Beautiful design and excellent & fast support: exactly what I needed. Thank you!
its ok but the flexibilty of the menu is lower than expected.
Not being a web developer I was having issues with creating a custom menu link and justifying text, so I reached out for support. A member of the BoldThemes team promptly reached out and quickly helped me resolve the issues! Thank you BoldThemes! :)
Genial plantilla, fácil de usar y de instalar. Aunque algún detalle es difícil de encontrar para traducir el tema a otros idiomas.
The theme looks amazing and very customizable, but a bit tricky sometimes with the inner columns, etc. Make sure you dont change too much the sample data or you could start to see wrong designs. For the rest, excellent!
This theme is amazing in quality and customization. Also to mention that the Customer Support is amazing my issues were resolved very soon and with full satisfaction. I would highly recommend them.
Besides great design, I would like to point out outstanding customer support and code quality. Keep up the good work guys! Thanks again for dedication of support.
