244 comments found.
Greetings dear,
Your demoes are broken
when click on add to cart button, it get stock looping
also, I get this when I try to open cart link Error establishing a database connection
Thanks!
Hi,
Sorry, there’s a bit of a problem with the server. We are urgently checking again.
Hi Im trying to update this but its not working and also my fonts cannot be changed https://prnt.sc/AysRgkO5D7Gk
How can I get support If my theme came from Envato Elements? Also if the theme is from elements, are you providing updates?
Hi,
1. All themes downloaded from Envato Elements are not supported.
2. All themes are updated regularly. Please rest assured
how do i edit the footer .. am not getting any options to edit with visual composer
update: got the answer from the docs.
If there’s another problem, let me know right away. Have a nice day 
Does this theme support sub categories under categories placed at the left of home-2?
Hi,
Each header has its own style. You can choose home 2, but header 1
Does that header style supports sub-categories under categories menu ?
You can check it here: https://prnt.sc/yChJGv88skku
How to change (../images/bg_shipping.png).
still can’t change after the rename file image..
Hi guys.
I really like this theme. I set it up for my client.
But I noticed that for more than 2 weeks the page of the demo site has not loaded, and I need to look at some demo pages for further work on the client’s site. 
In all browsers (chrome, mozilla, opera) it gives an error:
Connection timed out
An error occurred while connecting to preview.thembay.com.
Please pay attention to this. Thank you.
Hello,
If a guest demo has been installed, it will not be related to preview.thembay.com.
So please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Hello. No, everything is ok with our site. Problem accessing your demo site. Just check your demo site https://preview.thembay.com/cena/ It’s not available.
Hi,
I have checked https://preview.thembay.com/cena/ => It work normally
hello, is your site compatible with the dokan plugin, I want to make a site where game accounts can be bought and sold, what do you think?
Hi,
Cena theme is not compatible with dokan marketplace yet. You can refer to other themes such as: Urna, Puca, Greenmart, Besa, Aora, these themes are compatible with dokan marketplace.
Hi, Its very good theme, But Some error in the desktop view, even click the search button its open the left side popup, its not show fully, its like half search bar show in the popup, check the issue as soon as possible.
Hi,
Thank you for purchase our theme.
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
hello. a year ago I purchase this theme. and normally I don’t use this license key anywhere. how can I check my license is still valid and where I put this license key?
Hi,
1. You can check the license through Downloads => https://prnt.sc/1vn9bmi
2. You don’t need to put it anywhere. Only use to update theme and request support
Is it possible to track the purchased product status on here ? deoes this theme have option for that ?
Sorry, Cena doesn’t have such function.
You need to look in 3rd party plugins
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Is it possible to do membership and sell digital products with this theme?
Hi,
Sorry, you seem to be talking about multi-vendor issue?
You can install multi-vendor plugins
No, sir. Sorry that you misunderstood. I want to sell digital downloadable products through a membership program. All these features can be done with woocommerce. But is is possible to sell digital downloadable products through membership through this theme?
Hi,
1. I want to sell digital downloadable products => WooCommerce supports that, so rest assured
2. membership => I think you need to use 3rd party plugin
Thanks a lot! That’s what I wanted to hear from you
please respond to this ticket – (Ticket number: 11194)
Please update Cena to the latest version and try to install plugin again.
Fellows trying to install this theme but having issue of Tbay
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Downloading installation package from https://bitbucket.org/devthembay/update-plugin/raw/master/plugins/tbay-framework.zip…
Unpacking the package…
any idea how to resolve this ?
Please update Cena to the latest version and try to install plugin again.
How to insert Icon on menu
Insert icon how menu to Home Page 2
You can add it here: https://prnt.sc/10vomyo
Ok, but the icons are not displayed on the home page here is a screenshot that proves what I’m saying https://ibb.co/BN91fPM
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Okay, and I want create Mega Menu to my categories menu
I just made the ticket
Hi,
I can’t find your user on our system. Please send me your ticket ID for me to check.
I want to create a mega menu of product categories for my home page
You can try follow this video: https://www.youtube.com/watch?v=Ak0HuGKmNc8
Kindly reply to my ticket
Hello,
I can’t find your ticket. Please give me the code for that ticket
Hello, I want to buy your theme I would like to know what are the advantages
I also want to know how to change the footer and the copyright
Hello,
Thank you for your interest in our theme.
1. This is our fastest and simplest theme
2. You can change footer and copyright easy with WPBakery
Ok, in which section can I edit the footer please show me
Please take a look at the video above. It is basically the same
Hello, this morning I managed to open the ticket. Thank you.
Your ticket will be answered today. Please wait a moment
Hello, you closed my ticket without answer me. Why?
You have multiple tickets, and your latest ticket is still open.
