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I have the older version of your theme, prior to your rewrite. If I upload the new version, will it be a separate theme or replace the current Centum? How this happens depends on when I make this swap. Thanks.

That’s up to you actually. You can rename it to for example “Centum_new” and use as a new template, and be able to switch back to previouse one, or upload it instead of the old one.

bathugeo

bathugeo Purchased

@kevinwatson I wouldn’t recommend upgrading this theme if you have an old version. I have tried it on my site and it is full of bugs and there is no help either built-in or really from the author. The graphical interface doesn’t work properly (so you can’t use the built-in help) and the help files that come with the latest download still refer to a version from about two years ago. I have purchased support but after two days (which is a long time on a live site) I am still waiting for a response.

This is going to be unprofessional but seriously George? You’ve bought this theme 4 years ago and I remember that on my previous support system you were the “top” customer generating the highest number of tickets. We literally exchanged hundreds of emails and this is just part of it https://www.awesomescreenshot.com/image/2521030/eb7b77803cd9e5364e416a434ba5d66f in 2013

You’ve send me support ticket on Saturday to which I replied and your DNS wasn’t working so I wasn’t able to check your site even if I checked your email on Sunday which I shouldn’t even do, and you send me that message yesterday around 5pm after I left my office, I haven’t even had a chance to see it yet. Now you’re complaining about “no-help” and contacting other customers to shame my theme…

and btw your problem with that page is fixed, you just need to use Default page template and you had the Full Width + Revolution Slider

bathugeo

bathugeo Purchased

Lukas,

I really like you theme and I hope help you gave me also helped you to develop the theme further. I can certainly see some of the things we discussed fixed or implemented in later versions.

At the time there was no limit on the amount of support and I have to say you were super-helpful. I have bought support twice since and the previous six month period I only had one ticket so I guess it averages out. I do, however, think that my complaint about the help files is valid. It’s not just that you don’t like me bothering you; I too don’t want to bother you and would prefer to work it out for myself – but you don’t have the useful database support system you used to have or up-to-date help files.

Thank you for fixing the test webpage. My objective isn’t to shame your theme but to help to make it even better. I’m happy to withdraw my complaint as I hadn’t realised you were waiting for me to say that the DNS issue was resolved.

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