Web Themes & Templates

Support for CeraMag - Life & Style Magazine Theme

Support for CeraMag - Life & Style Magazine Theme

5.00 (8 ratings) 5.00 stars
Cart 280 sales
Well Documented

LoftOcean supports this item


This author's response time can be up to 2 business days.

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Before asking your question

To speed along the support request, please follow the guide below:

  1. Make sure your site is running the latest version of WordPress.
  2. Update to the latest versions of your theme (CeraMag), the required plugin (CeraMag Extension), and other third-party plugins. Sometimes the issue you encountered may have been fixed in a released update already. (How to update theme and required plugin)
  3. Check our Online Documentation and How-to Articles first.
  4. Disable any other plugins and then check if it fix the issue.
  5. If you still cannot find a solution, please open a support ticket at Loft.Ocean Help Center
  6. Before applying for support please make sure you understand the rules of support.

Submitting a support request

When submit your support request, please include following information as many details as possible:

  • Your website URL
  • Which version of the theme you are using
  • Detailed description of the issue or the question
  • Screenshots of the problem
  • Any notices or error messages
  • Any other information that you find useful

And please write in English. Thanks!

We provide support for our customers Monday to Friday: 10 AM to 6 PM (UTC+10). Support requests will be processed in the order received. We reply to all requests within 24 hours. If it is a weekend, our response time may be up to 48 hours.

Instagram Cannot Show since October 24, 2020?

This problem is caused by the Instagram API change that happened on October 24, 2020. Unfortunately, this specific change was not mentioned in the Instagram announcement.

We have updated the required plugin “CeraMag Extension” and the bridge plugin “LoftOcean Instagram” to fix this issue.

If this issue happens on your website, you need to remove the old “CeraMag Extension” and “LoftOcean Instagram” from your website, then download and install the updated ones. Please check this chapter of the documentation for the instructions: Instagram Cannot Show since October 24, 2020?.

Important Notice about Instagram Issues

Recently, Instagram made changes AGAIN (Since June 2020). If you find that your Instagram feed cannot be displayed on your website, please check this how-to article for a solution: Instagram feed cannot be displayed on your website?

Having some problems after updating the theme?

After updating the theme, please always check if there is this note showing on the top of your admin panel:

“The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: CeraMag Extension.”

If you see this notice, it means that you need to update the required plugin “CeraMag Extension” to make everything works after the update.

We include many features in the required plugin but not in the theme code because it is the requirement of WordPress and Envato/ThemeForest review team. So please don’t forget to update the required plugin and make sure it is activated.

If the required plugin hasn’t been updated or activated, some features will not work. Like Instagram feed, image resolutions, post like, post sharing, and etc.

Please read our documentation to know how to update the required plugin: http://www.loftocean.com/ceramag-doc/documentation.html#update

How to receive the update notification

There are 2 methods to get the update notification:

Method 1 – Visit ThemeForest Downloads page ( https://themeforest.net/downloads ) > make sure you have logged in with the account you used when purchasing the theme > find the theme on the “Downloads” page > Tick the “Get notified by email if this item is updated” option.

Method 2 – Install and activate the “Envato Market” plugin on your website > Add your “Envato API Personal Token” > then you will get update notifications directly on your website dashboard. Please check this chapter of the theme documentation for the detailed instructions.

Questions related to Page Builder plugins

1. Does the theme reply on any page builder?

No, CeraMag theme does not rely on any page builder functionality. We did not use any third-party page builder when building our demo sites, so you do not need a page builder to create a site similar to one of our demo sites.


2. Is this theme compatible with popular page builder plugins? Such as Elementor, WPBakery Page Builder, Visual Composer, etc.

Yes, this theme is compatible with popular page builder plugins (Elementor, WPBakery Page Builder, Visual Composer). The theme follows WordPress coding standards. If third-party plugins also comply with WordPress coding standards, there should generally be no compatibility issues when using them together.

Please note: You can use the default elements included in a page builder plugin. However, we have not made any optimizations for third-party page builder plugins, so there is no support for layouts of our theme to be displayed via a page builder plugin.


3. Is there any page builder plugin in this theme package?

No, there is no page builder plugin included in the theme package.

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Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy


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