Discussion on Material Resume / CV HTML Template

Discussion on Material Resume / CV HTML Template

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25 comments found.

Can you please respond the following support ticket? https://pxlab.ticksy.com/ticket/2718572/

Waiting 2 days already…

Already did. We are not working on weekends, sorry for the delay with reply

I waited 3 days for a wrong reply… I’m not using the Wordpress theme, I bought the HTML theme!

We’ve sent you needed files. Did you manage to set-up the chosen demo? Can we close the ticket?

Hi, just bought this template, it has way too many problems. Can I please get a refund?

Problems? What kind of problems do you have? You can open a support ticket and our team will gladly help you. https://pxlab.ticksy.com/

Hi, I would like to change the theme to dark one, can you please guide me on how to do it? Also I would like to know which one is the single-page (DEMO3)?

Hi,

We’ve already responded to your ticket. Please, check the response and let us know if that worked for you.

How do i get Demo4 in download file

Hi,

Please, submit a ticket on https://pxlab.ticksy.com, and we’ll get back to you.

Hi, thanks for the awesome template. But there is an issue: Using the portfolio section, when i place some vertical images in the slider, the image-height is very big, they are often bigger than the browser-window and you have to scroll down to skip through the images. How do i limit the height of the portfolio-slider-popup?

Hi,

Thanks for reaching out to us.

Please submit a ticket on https://pxlab.ticksy.com/ with screenshots describing your issue, and we’ll get back to you.

I’ve purchased the template, but I can’t find the One Page Design version in the download file. Can you help here?

The documentation doesn’t mention/discuss it as well.

Please, submit a ticket on https://pxlab.ticksy.com/. We will review your request and will get back to you with an answer.

I’ve submitted a ticket on https://pxlab.ticksy.com/.

We’ve responded to the ticket.

I’ve purchased the template, but I can’t find the One Page Design version in the download file. i submit a ticket sine yesterday and no reply! i don’t know why ur wasting our time by doing this? just include the files here in download! documentation is very poor and not showing the contact.php page how to make it, also in the demo theres 4 samples, but in download theres 1 sample only, other color we have to make them by our self. i purchased tons of scripts here, this is the first time i see all those missing files in download. ur product is just a waste of time.

2 days no answer

Hi Mahdushka

we have replied to your ticket.

Please note that our support team works for you from Monday – Friday, 10:00 – 18:00 GMT +4 (Yerevan, Armenia), excluding weekends. We have written detailed instruction about how we work: Support tips and tricks. Also please note, that response time to the tickets usually takes up to 24 hours, rarely this time can be vary depending on requests. Anyway, we are trying to keep the response time close to 12 hours.

I just purchased it and realized that it has no php to submit the contact form. Is that accurate?

Hi, thanks for choosing our template. Actually this template consist php to submit the contact form. If you have any issues please submit a ticket in https://pxlab.ticksy.com/. We will review the issue and will get back to you with an answer.

Thanks for getting back to me. Currently ​the download zip is incomplete. It only has the multi-page site and not the single page and the php to submit the form.

Sorry for any inconvenience related to missing parts, we are going to release next update on Monday, the missing PHP to submit contact form will be included in that release.

Hello, I have purchased this version by mistake thinking that it was the wordpress version. I would like to get my money back to but the correct version, I just want to top up more money to buy it.

I’ve purchased the template, but I can’t find the One Page Design version in the download file. Can you help here?

The documentation doesn’t mention/discuss it as well.

Hi, thanks for choosing our template. We have sent files in reply to your ticket in our support portal. Feel free to let us know if you will have more questions.

In the demo when you scroll down the left bar where the profile image is located disappears and never returns, even when fully scroll down/up.

Hi, Thanks for choosing our template. Could you please submit a private ticket in https://pxlab.ticksy.com/ and provide your site URL and FTP credentials. We will review and get back to you with a solution.

Hello. In your resume there is a section for adding comments of users?

Thanks for the interest in our theme. Users will be able to add comments on blog posts. If you are interested in collecting information or opinion from users you can implement that with contact form 7. Let us know if you will have other questions. Thanks

I keep getting this message when I try to install. “The package could not be installed. The theme is missing the style.css stylesheet.”

Can you please advice? Thanks.

Hi, thanks for choosing Certy. You are trying to install HTML version of Certy. We hope that WordPress version will be available on themeforest within 1-2 weeks. Let us know if you will have questions.

May I know how to change the color of the progress bar line.

Hi, Thanks for choosing Certy, please submit a private ticket https://pxlab.ticksy.com/ We will provide assistance. Thanks

Hi, Nice work. As fandomsk, i’m not satisfied by the multi page version in the downloaded folder you provided.

The nav and content containers just look like the one page version. There is not the white borders. If there is a file to edit, please, can you tell me wich file file ?

Hi, Thanks for choosing Certy. Please submit a ticket in https://pxlab.ticksy.com/ and we will help you with solution. Thanks

Can’t verify purchase on your website… were can i find the purchase code. I have only a Deposit via Credit Card Receipt code in my envato statments

Go to your themeforest account downloads https://themeforest.net/downloads and then download the txt or pdf file with document with License Certificate and Purchase code => https://www.screencast.com/t/8h6CMN3Gt

Hi. I purchased this template, but there is no mention of this version of the template (http://certy.px-lab.com/html/demo2/) – not in downloaded files nor documentation. Am I looking in wrong places or is there something missing? Thanks.

Hi, Thanks for choosing Certy. In downloaded files you have multipage version, if you have difficulties with editing template please submit a private ticket in https://pxlab.ticksy.com/ and we will help you with solution. Thanks

Hi, I sent a private message to you asking about how to format the theme to be the one-page design you have. There is nothing in the documentation or the downloaded files regarding that. Please respond. I am on a deadline and will have to go with another theme if I cannot use the one-page version as advertised. Thanks!

Thank you for responding!

Awesome design. Love it :)

Thank You!

fantastic work, good job :) big sales to you and have a nice wekend !

Thanks a lot :) have a great weekend too!

Awesome work! Best of sales to you :)

Thank you! :)

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