95 comments found.
it is my mistake sorry about that every things working correctly
how do I assign icons to the vertical menu
Hi hikko. Please open new ticket for this kind of questions.
Hi, is there a new updates coming? especially for ACF pro?
Yes it is included in last update.
Hello, I bought the app. But the share button plugin is no longer available and not supported. That’s why wordpress constantly throws an error about the share button plugin. Also the Advanced Custom Fields PRO plugin is out of date. old version. This plugin also needs to be updated. Could you please update the application?
Hi there, we’re preparing update – should be released in a couple of weeks.
Thanks.
I requested support 3 weeks ago. You said that the update will be released in a few weeks, but the update has not been released yet. The theme does not work properly because the plugins in the program are old. When will the update be released?
You said you would provide support in a few weeks. However, almost 2 months have passed. But you did not provide any updates and support. How much longer do we have to wait?
addthis plugin support removed from theme with last update, so you can use 3rd party plugins. Also ACF PRO is updated.
Hi, I want the HTML version of this https://certy.px-lab.com/dj/. It is wordpress based but I want the HTML version of this specific variant only. I have also checked your other HTML version but I’m not interested that. Please tell if you can provide the HTML variant of the link I have posted above, I want to buy it.
Hi there,
Here is the html version available for purchase https://themeforest.net/item/certy-online-resume-cv-template/19503172
Thanks.
Dear Author,
I have purchased the theme and love it. Can you please help to add social icons for “Wechat” and “Weibo”? I added a site icon but want it to be linked to another url instead of home page, how can I achieve this function.
Thanks.
Best regards
Hi there,
Please post a ticket on our support portal https://pxlab.ticksy.com/ so the tech team will review it.
Thanks.
Hi, I have a pre-purchase question please … Can you add Tiktok icon to the icons if I buy your theme ?... it’s seems like it’s not on your icons liste, even if it’s one of the most important social media nowadays !
Hi there,
Yes, we can add it. Send us request on support portal please.
Thanks.
is there a solution to be able to add it directly after purchase, without waiting for support team intervention … ?
Support team need to add small tweak on your side to enable new icon, or you need to wait till the next update to be included.
Hi,
I would like to delete both the category and comment fields from each post. Please refer to the screenshot here:
https://pasteboard.co/Ousun9FqFSaE.pngWhat piece of code do I need to remove?
Hi there,
You can remove comments by disabling comments in WP settings. But you also can disable both by applying simple custom CSS to single posts, please open a support ticket here https://pxlab.ticksy.com if you need our assistance.
Thanks.
Greetings, your design is very nice. But a “Services” section is needed where you can choose the services I offer in a detailed way. Also with prices and everything to offer them. Thank you.
Hi there,
You can add any info to the sections via editor where you can describe your services with prices and links.
Thanks.
hello, i created a ticket and Im waiting for an answer, the demo xml files seems to be missing on the server making the demo installation impossible for me. where can I get the files?
Hi there,
We’ve just replied to your ticket, it looks like there is a problem on your end.
Thanks.
The issue is the missing xml demo files on your server. I provided the logging info, can you fix it or just send them the the demo files to me? Thanks
Hi there,
I’ve just reviewed the ticket and it seems there was a problem with 3rd party plugins on your side. Please communicate in the ticket if you have further difficulties so our technical team can assist.
Thanks.
Hi there,
Raised a ticket 5 days ago and not heard anything back…
Hi there,
Sorry for the delay, Certy support developer was on a short vocation and just get back – we already responded to your ticket.
Thanks.
Hi Replied 2 days ago and not seen any activity, you may want to look at increasing support staffing.
Hi there,
Our support is provided only during working days, Certy support will get back to you soon.
Thanks.
Thank you. All sorted now
You’re welcome!
Hello,
I have just bought the theme, but the social icons are not available in the main card widget.
Could you help me, please?
Hi there. Please refer to our theme documentation. You should add icons via customizer first https://documentation.px-lab.com/certy/customizer/#Social and then enable “Show Social Icons” option in widget settings. If you have any other questions – please contact our support https://pxlab.ticksy.com/
Hi, a few days ago I created a support ticket but I have not received any answers yet. I have imported the demo content but there are several issues in displaying the pages, fonts, etc…. Can you please assist me with this?
Hi there,
Our technical team is already reviewed and replied you in the ticket. And sorry for delay, the Certy team was on short vacation recently.
Thanks.
Hello – How can I change the icons on the Vertical Navigation Menu? Thank you.
Hello, great great theme. I’m advicing for it! Is there a way to have a post page with a fixed text cap?
Hi, we’re glad you enjoy using our theme. What exactly did you mean under fixed text cap in posts? Are you talking about fixed post title? When you can scroll the post content and keep the title visible?
I’m using the theme to do a medical ambulatory website rather than CV. On the main home page I’m using Editor and list sections to show fixed/pinned content like opening hours and welcome + how to do X via buttons. I would like to have the latest 5 post to show above/under this elements…. a mix between standard and blog page template. In a future update it would be great to have this post element droppable through a specific section or shortcode!
We will pass your request to our design and development team, but I can’t promise that we will add this option, as this is a single request. Most of our customers use the theme for intended purpose – as CV, and we are not sure that this option would be handy for them. But we’ll see what can be done here.
Hello. I bought Certy this morning and i cannot work on it. I opened a ticket but still no answer. I guess it’s a problem with ACF Pro that needs a licence key in order to update. Can you solve this problem, please?
Hi. it’s not working and i need to keep working. I’ll use anythore theme. I’m not using yours. I really hope you can do a refound. Thanks
OK. Problem solved. It was because of my server settings. Just so that you know: my hoster is PlanetHoster and, by default, the “modsec” option is activated. It is because of this option that i had this issue. I don’t need a refund. sorry for the messages
We’re glad you’ve solved the issue. Our support team is working Mon-Fr
Hello -
Could you please provide the recommended px size for images in the Designer Portfolio section slider? (Didn’t see any mention in the documentation.)
Many, many thanks!
You should set min-width: 650px
hi, homepage widget profile image not showing on pc but its shows o mobile, can you help, serkaganokuyucu.com.tr/ thanx
Hi, Please open the support ticket here: https://pxlab.ticksy.com/ and provide us your website accesses. Thanks
I never received the Advanced Custom Fields PRO key and now with the lasts updates of the theme I cannot update the plugin and my support was expired 
please help PX-lab
Hi. You should not have any license key, ACF plugin is included in Certy. The update should be available without a key. But sometimes there could be conflicts with other plugins. You can send us your website URL and WP accesses on support@px-lab.com we will check your issue.
Oh! I just need to uninstall and then re-install from Install Required Plugins in order to work! Thanks!!
Let us know if the issue still there.
Hello, congratulations on the template. I have two questions: 1. Will woocommerce integrate soon? 2. Do you plan to integrate the SAAS or SUBSCRIPTIONS function? Basically what I need is that professionals can subscribe to a plan or membership so they can publish their profile.
Hi! Frankly speaking – the answer – is “no”. Unfortunately – not. Our theme is not actually designed for things like that. It’s a CV and you can use all advantages of self representation…. but it has little in common with WooCommerce and SAAS. Thanks for understanding.
Hello there, I bought your theme a few months ago and I have a question. In your next updates, are you planning to add on the homepage builder a section that will display the latest articles from the blog? If I’m not wrong, it’s currently not possible to do so. Thanks for your reply. Cheers, Raphaël
Hi Raphael Thanks for choosing Certy Yes, you are right – for now there is no such an option the list of available sections https://www.screencast.com/t/PV0d3zeQ But we consider adding this functionality with upcoming updates
