For me actually a quite hard theme to work with. You need all kind of addons to work with. There is no demo to try on and of course they don't want to refund.
Author response
Hello,
We are much concerned about your review as all the bundled plugins are included in the theme package or downloaded from wordpress.org. No extra plugins should be purchased. The demo trial is provided on demand via the pre-sales tickets at https://support.themerex.net/presale/
Please specify the difficulties you faced in the suppor ticket at https://support.themerex.net/submit/. Our Tech support team will be glad to assist you. As the theme authors, we keep to the Envato refund policy: http://themeforest.net/page/customer_refund_policy
Regards
Clean and nice, thanks a lot!
Author response
Thank you so much for your feedback! It is much valued.