364 comments found.
Hello, I have a question regarding the future of the theme development ss last update was over a year ago. I am currently expanding the functionality of my website but naturally a bit weary about investing development time into a theme that seems to get no updates. Everytime someone asks the question the reply seems to be soon. How soon is soon? 
Appreciate your time. Cheers.
Hello,
Thank you for reaching us!
At the moment we don’t have an ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.
The compatibility with block-based widgets (added in WordPress 5.8) was included in the latest theme update so you can use the theme on latest version of WordPress.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, the theme is compatible with Wordpress 6.1?
Hello,
Thank you for reaching us!
The compatibility with block-based widgets (added in WordPress 5.8) was included in the latest theme update so you can use the theme on latest version of WordPress.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How can I get an update for WPBakery Page Builder Plugin in my purchased Chandelier Theme? The update of plugin did not came with the update of the theme. Please give access to that. Thanks
Hi there,
Please note that WPbakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Good Morning,
Thank you for answer. I just do not understand in this case why Wordpress dashboard says that this plugin needs to have an update. Current version of this plugin I have in the site (after Theme update) is 6.4.1 version and it refers to update it to 6.10.0 6.4.1 I think it is an older version then your theme update, so I am confused. Please confirm, thanks!
Hi there, Could you please send us a mail to our help center providing your purchase code in it and our team will provide you with the latest version of the plugin.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I upgraded my site with CHANDELIER item from PHP 7.4 to PHP 8.0, but the site it does not work I have an error message that appears and says «error establishing s database connection »
your theme does not support PHP 8.0…?
regards
Hi there,
Thanks for writing in! Do you have the latest version 1.3 and have you updated the themes plugins as well. The theme is compatible with PHP 8 yes.
Keep us updated on this.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
yes i have the latest version 1.3 and all my plugin are updated to, but my website crach allways when i uppgrade to PHP 8.0.
I have allways the message errorHello,
The image-in-widget plugin is not one of the theme plugins. If you are experiencing some issues with Elated Instagram Feed plugin, alternatively you can try using this plugin to connect with Instagram.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello,
I removed the plugin image-in-widget plugin but now I have a new error message. (see attached link)
I really don’t understand anything. Can you please fix this new problem..?
Regards
https://imgur.com/8jNOqycHi,
The wp-address-schema is also not a plugin by the theme. Plugins which are included with the theme are Elated CPT, WPBakery page builder, WooCommerce, Contact Form 7 and Elated Instagram Feed. If you need assistance with 3rd party plugins which you’ve downloaded yourself please try contacting authors of these plugins.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
thank you for the information, but I would like to know if I have to pay to access your support, because if I have to pay for a problem consecutive of the last update of your theme is not very fair.
What do you think..?
Regards
Hi,
The theme and it’s plugins are compatible with PHP 8. Please understand that image-in-widget and wp-address-schema are not plugins by the theme and if you are experiencing any issues with these plugins please try contacting plugin authors. Thank you for understanding.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, there is an isue on mobile view of my website, as well as your demos – on a variety of phones and browsers, there is a large white space under the slider. This behaviour is not as pronounced if you check it in developer tools preview on a desktop, but amplified on actual phone screens regardless of browser user. Present here – https://chandelier.qodeinteractive.com/light/ as well as my own website. Screenshots of the issue can be viewed here – https://55mm.uk/galleries/chandalier-white-space-issue/ Thanks for your time.
Hi there,
Thanks for writing in! You can try to add this code to Appearance > Customize > Additional CSS
@media only screen and (max-width: 1024px){
.carousel .carousel-inner .item .eltd-image img {
display: block !important;
width: 100%;
height: auto;
webkit-background-attachment: scroll;
background-attachment: scroll;
overflow: scroll;
background-size:cover;
}
.carousel.eltd-full-screen{
height: 400px;
}
}
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, thank you for a quick reply. As is, the last height attribute causes images to duplicate on top of each other, switching it to ‘auto’ instead of 400px seems to help though. Thanks for your time. Kind regards.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is there going to be a theme update soon? The contact page is not working even when I revert it to a previous version. What’s going on? https://eurolash.ca/contact-us/
Hi there,
The theme will for sure be updated as soon as possible and for your issue, could you please send us a mail to our help center providing your purchase code in it and our team will check this.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
What is the help centre email? The hyperlink takes me no where.
Hi there,
You can reach us at helpcenter@qodeinteractive.com-
Thanks
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello,
my themeChandelier is completely updated, but when I want to activate the latest version of ELATED CPT 1.4 it breaks all the graphics on my site.
Can you please explain to me why
Regards
Hi there,
Could you please provide us with your website URL so we can check this.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi
If you go to the site now it works normally because I had to reinstall the last backup so that the site is always accessible..
but here is the problem, before the update of the Elated CPT plugin, all the pages are visible normally (see attachment 1 and 2) https://i.imgur.com/yYdZGBI.png https://i.imgur.com/H25VOMu.png
but when i update the plugin (see attachment 3), https://i.imgur.com/L0dyiro.png
the graphics of all pages are broken (see attachment 4 and 5). https://i.imgur.com/nriv5P4.png https://i.imgur.com/54YSGyF.png
what to do to fix the problem..?
regards
Hi there,
We cannot access your screenshots. Also check if you have once updating the theme and its plugins Saved the themes options in Edge Options > General just in case so the styles can get applied.
If you still encounter issues, could you please send us a mail to our help center providing your purchase code in it and our team will check this.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello Team, I’m plan to buy this theme but this theme performance is very low. i have check this url (https://chandelier.qodeinteractive.com/). How to increase performance. second we can use elementor editor with this theme. please let me know.
Hello,
Thank you for taking interest in our theme!
Please note that for our demo site, we haven’t done specific site speed optimization because the main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos.
There are many ways and tricks for improving WordPress site speed. A balance between size and quality is necessary. A good hosting server is also very important for the site’s performance and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
We always give advice to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed.
Demo content of the theme is built with WPBakery page builder which is included as bundled plugin within the theme. Unfortunately, theme is not compatible with Elementor.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I would ask if it is possible to set the sorting of portfolio post by tag (not by category). I just need a confirm if it’s possible, so I can renew the support and ask the customization, in case. Thanks
Hello,
Such an option, unfortunately, does not exist within the theme. It would require some custom coding however this is not covered by support.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Pre-Sales question: Is there a money back guarantee? I’m watching this sales page for your theme and your website since a few months now and already wrote a comment on your theme website. Your theme looks so nice but I’m really sceptical about it’s quality. It’s 3 months now since WordPress 6.0 has been released and still no check against this version, still compatibility only until 5.8.x, last theme update 8 months ago. The last two reviews (almost the only ones within the last year) here on themeforest and older ones claim different bugs and lack of support. From a paid theme I expect to be free of bugs and checked and updated to the current WordPress version even before stable release, when RC is out. So I really like the look and behaviour of your theme on the demo page and would like to buy it, but not if it’s buggy. Do you offer a money back guarantee?
Hi there,
Thanks for taking an interest! Within the WP 5.8 change there was an known issue with the blocked based widgets which was resolved and since there has not been any significant changes to the Latest version of WP you can use the theme on WP 6.0x as well. The theme will for sure be updated as soon as possible as our team is working on updating all our themes at the moment.
Thanks for understanding and let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Mobile version is putting a huge amount of space below the slider, how do I fix it? SalesbyPaulette.com
Hello,
We couldn’t reproduce this behavior (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. I would like to purchase this theme. Before that just want to know is it fast theme? Does it load faster for google seo(https://pagespeed.web.dev/).
Hi there,
Please note that for our demo site, we haven’t done specific site speed optimization because the main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos. There are many ways and tricks for improving WordPress site speed so-called speed optimization. A balance between size and quality is necessary. A good hosting server is also very important for the site´s performance. We always give advises to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed.
We hope this helped and let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I had several big problems with this theme. A virus entered the site (which never happened before) I had to contact a developer. And now the full wight doesn’t work anymore on some page and the support doesn’t help me…
Hi there,
As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I just renewed the license but cant´find the purchase code? We have problem with an update to the theme that makes things not working as should. The update is eltd-cpt plugin. We get an error message from wordpress: Uppgifter om felet ================== Ett fel av typen E_COMPILE_ERROR uppstod på rad 4 i följande fil: /www/webvol16/1j/cyrqa8teai4374v/webshop.nordhenergy.se/public_html/wp-content/plugins/eltd-cpt/core-dashboard/load.php. Felorsak: require_once(): Failed opening required ’/www/webvol16/1j/cyrqa8teai4374v/webshop.nordhenergy.se/public_html/wp-content/plugins/eltd-cpt/core-dashboard/core-dashboard.php’ (include_path=’.:/usr/local/share/pear’)
Regards Robert Nordh
Hi there,
Please check the following article to find purchase code.
Follow this article in order to properly update the theme and plugins. After you update the theme all of the bundled plugins with the available updates should be listed in Appearance > Install Plugins.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, Need help! The slider video isn’t working on mobile devices, it’s working on laptop. The sound is also not working. Please check wwww.sanelore.in
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! Our support dashboard isn’t working it’s showing invalid. We purchased the theme long before & just started buillding the website. You didn’t provided Slider Revolution also with the theme which is the best option for sliders & elated slider’s mobile responsive settings isn’t working. Please help us with that.
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
first i install theme and registered successfully. then i see one error in my control panel. so i remove all WordPress and reinstall. then try activate again. but now showing error like this “This code was already used to register another domain. Please deregister your code there so that you can use it for registering here.” please help me.
Hi there,
It is necessary to deregister the theme before uninstalling – see this article for more info: How To Register And Activate Themes (Registration, Activation and Deregistration) – New Import Module.
Also, please note that you can Deregister Qode Interactive themes via the Help Center.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
It would not let me update the theme I have the latest version of WordPress 5.6 and PHP
Hello,
Thank you for reaching us!
The latest version of the theme is 1.2.2 and Core plugin 1.3.1, and please note that the latest compatible version of WordPress is 5.5, see the official changelog here.
If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
If you have additional questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
This says that I do not have an active license for WPBakery Page Builder. Is that why I cannot build out this site? I have had this theme for a while, I have written to you for help months ago. I still cannot get it working, and I am pretty frustrated that I still have not been able to launch my website. Please advise what I am missing when it comes to the WPBakery Page Builder.
Hello,
Thank you for reaching us!
Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is. WPBakery will work regardless of the activation of the license key.
You can read more about it bundled plugins here.
If you need additional help with this, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will take a closer look.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Could you please help me activate the WP Bakery editor. I’m using Managed Wordpress with GoDaddy.
Plugin could not be activated because it triggered a fatal error. Warning: require_once(/var/www/wp-content/plugins/js_composer/include/classes/core/class-vc-manager.php): failed to open stream: No such file or directory in /var/www/wp-content/plugins/js_composer/js_composer.php on line 31
https://luxmarketinghouse.com/ rachel@rachel-michele.comI submitted a request on your help website.
Hi there,
We do see that your request has been assigned and we are sure you will get an answer as soon as possible.
Please note that our usual response time is within 24h.
Thank you for your patiences.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have a pre sale question, the theme is beautiful but I don’t see any option to show products on the homepage, so how can I see a preview of the product categories carousel? Is there a way to create a call to action with a photo (like the one with the blonde woman and the white flower, which seem to be related to the portfolio only I suppose or maybe not?) to create a section for product categories on the homepage? thank you!
Hi there,
Thank you for taking interest in our theme!
You can show products and product categories on the homepage using the available shortcodes as shown in screenshot. This is how the product list will be shown in the front-end – screenshot.
If you have any additional questions please let us know.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
