136 comments found.
Presale Question: when was the Theme last updated? 2021 or 2023. It shows 2 different dates. Does it support latest WooCommerce and PHP 8?
Hi there,
The themes last updated was in 2021 and it will be updated as soon as possible, though it i compatible with PHP 8.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Waiting on an answer to my support ticket but I can’t import any demos. The Import function does not show my dmeo options
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I can’t download the template in Webflow. I followed the process with the code, but it doesn’t work. Thanks for your help.
Hi there,
Please note that all our themes are built for WordPress.
Take a look at the following article.
Support
Mikado Portfolio part of
Qode Interactive
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Is it possible to ask for the html version? or can I convert the wordpress version to html ?
Hi there,
Thanks for taking an interest! Unfortunately no, we don’t have HTML versions of our themes.
We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
Thanks for understanding and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Will woo theme files be updated to their most recent versions?
Hi there,
Thanks for writing in! We can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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bought the theme 2021 and was very satisfied. Now I have to switch the server to PHP 8.0 and I always get the Fatal Error code: ) argument must be of type array|object, null given wp-content/themes/chapterone/framework/lib/icons-pack/icons-pack.php on line 536. Theme version 1.5 is installed. How can I fix the bug?
Thanks for help.
Hi there,
Thanks for writing in! Could you please provide us with your website URL so we can check this.
Support
Mikado Portfolio part of
Qode Interactive
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Many thanks for the quick reply. The URL is: https://www.schoknechtbuch.de
However, I switched the page back to php 7.4, because otherwise it would not work.
Wordpress sent these errors by using php 8.0 WordPress gives the following error message:WordPress-Version 6.1.1 Aktives Theme: ChapterOne Child (Version 1.0.0) Aktuelles Plugin: (Version ) PHP-Version 8.0.27
error-Details
Ein Fehler vom Typ E_ERROR wurde in der Zeile 499 der Datei /mnt/web308/b1/81/51486881/htdocs/stage/wp-content/themes/chapterone/framework/lib/icons-pack/icons-pack.php verursacht. Fehlermeldung: Uncaught TypeError: array_keys(): Argument #1 ($array) must be of type array, null given in /mnt/web308/b1/81/51486881/htdocs/stage/wp-content/themes/chapterone/framework/lib/icons-pack/icons-pack.php:499 Stack trace: #0 /mnt/web308/b1/81/51486881/htdocs/stage/wp-content/themes/chapterone/framework/lib/icons-pack/icons-pack.php(499): array_keys() #1 /mnt/web308/b1/81/51486881/htdocs/stage/wp-content/plugins/chapterone-core/shortcodes/team/team.php(42): ChapterOneMikadoClassIconCollections->getIconCollectionsKeys() #2 /mnt/web308/b1/81/51486881/htdocs/stage/wp-includes/class-wp-hook.php(308): ChapterOneCore\CPT\Shortcodes\Team\Team->vcMap() #3 /mnt/web308/b1/81/51486881/htdocs/stage/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() #4 /mnt/web308/b1/81/51486881/htdocs/stage/wp-includes/plugin.php(517): WP_Hook->do_action() #5 /mnt/web308/b1/81/51486881/htdocs/stage/wp-content/plugins/js_composer/include/classes/core/class-vc-manager.php(231): do_action() #6 /mnt/web308/b1/81/51486881/htdocs/stage/wp-includes/class-wp-hook.php(308): Vc_Manager->init() #7 /mnt/web308/b1/81/51486881/htdocs/stage/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() #8 /mnt/web308/b1/81/51486881/htdocs/stage/wp-includes/plugin.php(517): WP_Hook->do_action() #9 /mnt/web308/b1/81/51486881/htdocs/stage/wp-settings.php(617): do_action() #10 /mnt/web308/b1/81/51486881/htdocs/stage/wp-config.php(130): require_once(’...’) #11 /mnt/web308/b1/81/51486881/htdocs/stage/wp-load.php(50): require_once(’...’) #12 /mnt/web308/b1/81/51486881/htdocs/stage/wp-admin/admin.php(34): require_once(’...’) #13 /mnt/web308/b1/81/51486881/htdocs/stage/wp-admin/update-core.php(10): require_once(’...’) #14 {main} thrown
I also tryed at the Mamp local server. The result is the same.
What can I do to fix it? Thanks!
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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Hello, like other people I am presenting a critical error for Woocomerce. It says that I have an outdated version of the Woocommerce templates, that I should discuss it with the author of the Theme. The error is serious and does not allow editing pages or post.
I had to go back from version 7.2 to 6.2.1 because it wouldn’t let me edit pages or anything.
When will you update the Theme? Since 2021 this template has not been updated and this seems serious to me because you may soon abandon this template and it will stop being useful shortly. It’s something we can’t ignore and just go to an older version of Woocommerce.
thanks
Hi there,
Thanks for writing in! You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
If you still encounter issues feel free to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I just bought the theme, Please reply the ticket: # 204210 Opened yesterday, I have issue with home page main slider.
Hi there,
Thanks for writing in! We do see that your request has been answered so if you need any further assistance please continue the conversation with our support team.
Support
Mikado Portfolio part of
Qode Interactive
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WooCommerce writes me:
Your theme (ChapterOne Child) contains outdated copies of some WooCommerce template files. You may need to update these files to ensure compatibility with the current version of WooCommerce. Fixing Tips: Update your theme to the latest version. If no update is available, please contact the theme author to inquire about compatibility with the current WooCommerce version.
I already have latest version.
Please, can you help me?
Hi there,
Thanks for writing in!
The theme is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
Thank you for your patience and understanding.
Support
Mikado Portfolio part of
Qode Interactive
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How can I change the behavior that the mobile menu adds a margin-bottom when scrolling up? Where can I find and remove the margin calculation?
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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My support time has expired. I’ve only just started working with the theme and it’s too expensive for me to pay for new support. 
Hi,
You can find more info regarding support expiration and option to extend it in this article here.
In case you assume there is a bug within the theme you can also contact our support through this email, just include your purchase code in the mail, and our support agents will check this and assist you.
Support
Mikado Portfolio part of
Qode Interactive
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I extended the support and opened a ticket.
Support
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Is the theme ready for PHP 8.1? My provider gets an update in november and I´m afraid.
Hi there,
The theme is compatible with PHP 8, which version are you using now?
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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ChapterOneVersion: 1.5
Hi there,
This is the latest version of the theme so it should be alright to use it on PHP 8.1
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi! The live preview is not working and I’ve noticed that your last update was back in Nov. 2021. Is this theme still “active”? I would like to check out the layout and know more about it before purchasing.
Thank you!
Hello,
Thank you for taking interest in our theme!
We are experiencing some temporary interruptions with live demo and hopefully it should be resolved soon.
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however it will be listed in the change log.
We’ve added compatibility for block-based widgets added in WP 5.8, so theme should work correctly on latest version of WP.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Its disheartening that the support for this product is too slow. Since i bought this theme, i have had issues but support has been very bad. i have raised several tickets yet no response. Kindly respond to my queries pls. Kinda regreting right now.
Hi there,
Once we check we do see that your request has been responded to.
Our average response time is around 24 hours. Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
If you need any further assistance please continue the conversation with our support team and they will be happy to help.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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If I start using this on a test site, is it easy to move the license from the test site to my live site?
Hi there,
Thanks for writing in! Yes you can for sure do this, as within our help center you can deregister the license on your own. Please read more about it here.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hello,
On author page is shows related products: https://chapterone.qodeinteractive.com/author/john-strass/
How can i show related articles? I tried mkdf_blog_list shortcode but it shows all the posts, not only this author posts… where i can find the documentation for this shortcode?
Thank you!
Hi there,
Please check on your products that you have choosen the author for the product.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I don’t have any products, i have articles! I want to show articles on author page, not products…
On author.php i have this shortcode: [mkdf_product_list info_position=”info-below-image” number_of_columns=”six” space_between_items=”small” orderby=”rand” order=”ASC” taxonomy_to_display=”category” number_of_posts=”6” author_id=”’ . esc_attr( $authorID ) . ’”]
I want to replace it with a shortcode like mkdf_blog_list to show posts!
Hi there,
Please, since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will check this on your end.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I didn’t asked you any question after i bought it, now i must pay again for one question… i’ll find another solution
Hi there,
Since this is not the default behavior, the archive page is already a predefined template. Books are products and can be related to the author, so please understand that this will require you to customization of the theme files. This is not covered within our support scope and please understand that the support license is valid from the day you purchase the theme. You can also check what is covered by support in this link
Thanks for understanfing.
Support
Mikado Portfolio part of
Qode Interactive
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I’m interested in the ChapterOne theme, but I’ve purchased Mikado themes before and they never come with the Slider Revolution slides. How do I get these once I’ve purchased? – Thank you, NT
Hi there,
Thank you for taking interest in our theme!
If you imported demo content and the sliders are missing, please note that they need to be imported separately. See one-click import → Bonus tips.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I have some questions.
1. How could I add authors and edit author information? I registered the author as a user, but the user introduction cannot be divided into paragraphs.
2. Could I delete the inventory quantity item from the product page?
Hi there,
We would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Mikado Portfolio part of
Qode Interactive
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I’m having trouble changing the logo. I’ve changed the logo in all of the locations in the options and the ChapterOne logo still appears.
I am trying support, but I haven’t received the activation code in my inbox or spam. Please help.
Hi there,
Please check the Page Settings for those pages since those settings override the global ones. The Global And Local Settings Info And Troubleshooting
If you are still having issues with submiting ticket, please contact us through this email, and include your purchase code and email so we can verified your account.
Support
Mikado Portfolio part of
Qode Interactive
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Hi,
Will I still be able to update the theme when the support period expires?
Hi there,
Thank you for reaching us!
Yes, by purchasing the Regular License you will be able to use our theme for an unlimited period of time, you’ll be able to update your theme every time we release a new theme version, and you’ll also have the option to get all the latest versions of the plugins that come bundled with our theme.
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I need support!
Hi,
You can always reach our support team at our Help Center. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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I sent ten hours ago but no help yet.
Hi,
Please understand that our average response time is around 24 hours on weekdays and that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Mikado Portfolio part of
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Hello, I have discovered a fatal error in theme after latest update. It says it is in the theme. Can you please tell me where I can report it? I don’t have active support so your online support doesn’t allow me to fill the request there.
So to be clear where the error is – ChapterOne Woocommerce Dropdown Cart widget. It is not possible to move it / translate it. It is also not possible to go to Widgets page from administration because of this (so you can’t edit ANY of the widgets). I can send you an error screen where there are concrete code paths. But definitely there should be some way how to report such an error even after support expires.
Hi there,
Thank you for reaching us!
When updating theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
Also, in case that you are using cache plugin, please deactivate it. It’s recommended that cache plugin stays deactivated during theme update.
You can contact us through this email, include your purchase code in the email, and our support agents will help you if you need further assistance.
Support
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My theme, plugins and wp are updated so that is not an issue. Wordpress still alerts me via email that there is error in chapter one theme. Thank you for contact email, I will write you to solve this issue.
Hi,
We’ve checked and we see that your email has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Mikado Portfolio part of
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