Reviews for Charitable - Charity Nonprofit Organization WordPress Theme

Reviews for Charitable - Charity Nonprofit Organization WordPress Theme

Cart 481 sales
Well Documented

15 Reviews

for Bugs

Updating fail. Visual composer stopped working

Author response

IMPORTANT Since v2.0.0, Charitable is completely rewritten from the ground up, so things will look a bit different than they do on your current site.

This could give you problems if you have done heavy customizations with CSS or if you are overriding templates in a Child Theme. We have tried to keep the theme as backward compatible as possible.

We’re really sorry if the upgrade gives you problems, but we really think you will love the new Charitable.

You can always go back to version 1.2.x if there is too many problems with your current installation.

Always take a backup before upgrading: Always take a backup of Theme Options and site when upgrading to a major new version!
What it mean:

We don’t support Charitable 1.x any more. That being said, Charitable 1.x won’t be updated (new features, bugs fixed, improvement) any more. If you are OK with your current Charitable 1.x theme, you can use it. But without new features and skins from Charitable 2.x. We strongly recommend you to move to Charitable 2.x

There is no easy way to update Charitable 1.x to Charitable 2.x. Basically you should create new store with Charitable 2.x

How to upgrade to Charitable 2.x

+ Uninstall Charitable 1.x theme
+ Uninstall rit-core plugin
+ Install Charitable 2.x theme (

for Customizability

When I installed the theme, it look absolutely nothing like the example shown. Normally you purchase a theme, you change the headers, pictures etc. With this theme, we had to manually create everything. Might as well build it via WIX.

Author response

Hi Wecareandshare,

It seems you didn't ready the userguide to know how to use the 1 Click Demo Importer feature. FYI, please check this guide You can easy to import all demo pages and easy to config the theme.

In the future, if you need further assistance, please open a ticket at for getting our support.

Kind regards

for Customer Support

Spent days trying to resolve errors with the Google Font customization. When I attempted to assign a goggle font to elements of the Charitable theme I got the error:

Warning: Invalid argument supplied for foreach() in /wp-content/plugins/rit-core/inc/customize/classes/customize-googlefont.php on line 75

and dealing with support was like pulling teeth. They claimed that they could not support the theme I was using because it was a custom theme but in fact I was using the child theme supplied with the full download and had just changed the title and screenshot.png.

The theme itself is not bad but the support is terrible.

Author response

For sure: this theme is working well.

We've checked your site and see that you renamed the theme to another name. So it's out scope of support. We often don't support with this kind work.

Regarding to the Google Fonts issue: you got that issue because Google change their API. And we have already fixed it in version 1.1.1 released Aug 16, 2016. The latest version is 1.1.2. Because you renamed the folder name of this theme in order that we're not able to update the theme to latest version. That's your fault, not us.

To be honest, our support guy is very happy to help you solve your issue. He has asked you the FTP account to sort it out. But you don't provide anything and go here and rate us 1 star for your fault? Incredible....

for Bugs

Do not buy.

Too many problems to mention. Just doesn't work unfortunately as i actually like the design.

Sent too many messages via support system and still not resolved properly and other seems to have appeared and not sorted.

Author response

The theme is working very well on his site He is in a hurry and didn't read the user guide to know how to config the theme. We've tried our best to solving his issues and install the theme with FREE of charge. And after that he go here and rated us 1 star! So sad!

for Documentation Quality

Horrible support.
Horrible documentation.

Support refuses to tell me how to use some of their basic features, like testimonials.

Documentation doesn't even mention the use of the testimonials.

Documentation doesn't mention any of the shortcodes and support refuses to tell you what they are.

Do not purchase this theme, or anything else from CleverSoft.

Author response

Hello Brumann,

Thanks so much for purchased our theme. We much appreciate that.

Our theme doesn't come with any shortcode here in order that is why the documentation doesn't mention it. Our theme support Visual Composer - an amazing drag & drop page builder. So you can easy to config the site without reading the shortcode.

We strongly recommend you to use our help desk system to get our support. This is the first we get a negative review for this theme. As you can see 278 sales without negative review then it can't be wrong.

Kind regards,

for Design Quality

by BL - France 7 years ago

by CK - United States 7 years ago

for Customer Support

by MS - United Kingdom 7 years ago

for Customer Support

by RK - Canada 7 years ago

for Customer Support

by JS - Canada 7 years ago


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