Easy to use. straight forward steps. Excellent!
Updating fail. Visual composer stopped working
IMPORTANT Since v2.0.0, Charitable is completely rewritten from the ground up, so things will look a bit different than they do on your current site.
This could give you problems if you have done heavy customizations with CSS or if you are overriding templates in a Child Theme. We have tried to keep the theme as backward compatible as possible.
We’re really sorry if the upgrade gives you problems, but we really think you will love the new Charitable.
You can always go back to version 1.2.x if there is too many problems with your current installation.
Always take a backup before upgrading: Always take a backup of Theme Options and site when upgrading to a major new version!
What it mean:
We don’t support Charitable 1.x any more. That being said, Charitable 1.x won’t be updated (new features, bugs fixed, improvement) any more. If you are OK with your current Charitable 1.x theme, you can use it. But without new features and skins from Charitable 2.x. We strongly recommend you to move to Charitable 2.x
There is no easy way to update Charitable 1.x to Charitable 2.x. Basically you should create new store with Charitable 2.x
How to upgrade to Charitable 2.x
+ Uninstall Charitable 1.x theme
+ Uninstall rit-core plugin
+ Install Charitable 2.x theme (zoo-charitable.zip)
When I installed the theme, it look absolutely nothing like the example shown. Normally you purchase a theme, you change the headers, pictures etc. With this theme, we had to manually create everything. Might as well build it via WIX.
It seems you didn't ready the userguide to know how to use the 1 Click Demo Importer feature. FYI, please check this guide http://doc.zootemplate.com/ri-charitable/#import-export-demo-content You can easy to import all demo pages and easy to config the theme.
In the future, if you need further assistance, please open a ticket at http://member.zootemplate.com/helpdesk/ for getting our support.
Spent days trying to resolve errors with the Google Font customization. When I attempted to assign a goggle font to elements of the Charitable theme I got the error:
Warning: Invalid argument supplied for foreach() in /wp-content/plugins/rit-core/inc/customize/classes/customize-googlefont.php on line 75
and dealing with support was like pulling teeth. They claimed that they could not support the theme I was using because it was a custom theme but in fact I was using the child theme supplied with the full download and had just changed the title and screenshot.png.
The theme itself is not bad but the support is terrible.
For sure: this theme is working well.
We've checked your site and see that you renamed the theme to another name. So it's out scope of support. We often don't support with this kind work.
Regarding to the Google Fonts issue: you got that issue because Google change their API. And we have already fixed it in version 1.1.1 released Aug 16, 2016. The latest version is 1.1.2. Because you renamed the folder name of this theme in order that we're not able to update the theme to latest version. That's your fault, not us.
To be honest, our support guy is very happy to help you solve your issue. He has asked you the FTP account to sort it out. But you don't provide anything and go here and rate us 1 star for your fault? Incredible....
Do not buy.
Too many problems to mention. Just doesn't work unfortunately as i actually like the design.
Sent too many messages via support system and still not resolved properly and other seems to have appeared and not sorted.
The theme is working very well on his site http://lifeafrica.co.uk/ He is in a hurry and didn't read the user guide to know how to config the theme. We've tried our best to solving his issues and install the theme with FREE of charge. And after that he go here and rated us 1 star! So sad!
Support refuses to tell me how to use some of their basic features, like testimonials.
Documentation doesn't even mention the use of the testimonials.
Documentation doesn't mention any of the shortcodes and support refuses to tell you what they are.
Do not purchase this theme, or anything else from CleverSoft.
Thanks so much for purchased our theme. We much appreciate that.
Our theme doesn't come with any shortcode here in order that is why the documentation doesn't mention it. Our theme support Visual Composer - an amazing drag & drop page builder. So you can easy to config the site without reading the shortcode.
We strongly recommend you to use our help desk system to get our support. This is the first we get a negative review for this theme. As you can see 278 sales without negative review then it can't be wrong.
by BL - France 7 years ago
by CK - United States 7 years ago
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by JS - Canada 7 years ago
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