This author's response time can be up to 1 business day.
Do you know what is the shortcode to include the related causes in the sidebar as included in the demo link? When I import the demo content they are not included and I cannot find it in the documentation.
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen.
Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Hi there, I have contacted you through your Submit Ticket system but no response? I am having issues with your top bar Navigation not showing correctly as per your Demo content (Home 5).
I have had to do a work-around. However, the Nav Bar remained Transparent with White writing. According to your Demo Content, this same Nav Bar should be a Black Strip. Only Homepage should be transparent.
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day
Hi, I liked this theme. Which is the latest version?
thanks, 2.3 is the latest version.
Have a good day
I purchased and installed the theme, and after following the instructions in the documentation video, the import did not have the wanted effects. The website is not properly formatted, the header has errors, and overall looks very different from the demos I saw online before buying. I repeated it and the problems were still there.
I tried to open an account in your support forum, but I haven’t received any reply email to confirm password (I’ve checked SPAM folder), so I’m writing here.
I would appreciate an answer so we can get in touch and solve the problems of the theme.
I finally got the password and will submit the ticket. Thank you very much.
Hello. I am getting a 404 Error when I am importing the content.
Hi there, sorry. Problem resolved. Thanks
well done !
Hello, I just installed the theme and as I try to install the plugins I get this error for Visual Composer
“Unpacking the package…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”
Please can I get some help
Hi, I need to know –
1. Can users create campaign as their own and the campaign will display the front end after admin approve. this is possible on the theme ?
2. Can I add PAYPAL and PAYTM payment getaway on the theme ?
Thanks and regards.
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day
When i try to upload the theme it’s showing link is expired.
then i have upload the theme direct on cpanel folder. Then i try to active it and try to install plugin. then it’s showing – “Something went wrong with the plugin API.”
what should I do now ?
My support period is expired. so I can’t open ticket. Let me know here how can I upload the theme. And how can I active plugin. I have purchased it on March-21 but I have use the theme yet.
unfortunately for understand the problem that you have on your project means entering on your site with some wp-admin credentials to access and investigate the problem. This thing can be done by your developer or with our expert supporters through the support platform.
Hi, I registered in your site to open a ticket. However, it is not accepting my license number and won’t let me proceed with my inquire
this is very strange, If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
I sent the form, anyhow, I tried again and I was able to send the ticket. Thank you!!
hi my friends this theme is compatible with elementor? thanku
yes sure, however to ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
i am waiting from two days for my reply , wp bakery is not working while saving , These theme have a lot of issues
This is very strange ! Please can you please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Where is an up to date theme changelog? Your own website (http://documentations.nicdark.com/charity-foundation/theme-changelog/) only lists up to 1.7 version, while the download is already up to 2.4. Please advise.
Remember that you can also contact us through this form for any technical informations : https://support.nicdark.com/support-contact/
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