408 comments found.
Does this theme have options for a single page website with page scrolling ?
Hi,
yes sure however to ensure a better service and give you a faster answer please contact us through this contact form -> https://www.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hello, Ive replied via your above contact form but still haven’t received a faster response.
Hi,
we have replied to you on 24/10 so if you are waiting for more answers from us please write through our email.
Have a nice day Nick
My client likes this theme, however I have a few questions before purchasing;
1.- When my client opened the link to the page http://www.nicdarkthemes.com/themes/charity-foundation/wp/demo/charity-foundation/ from a cell phone, the page had a security warning and when he accessed it took him to a 404 page
But when you open it from the computer, that doesn’t happen. For what is this?
2.- I see that the page was created in 2017 and updated a month ago. I am worried about how much longer you plan to give updates to this topic, can you please guide me?
3.- Does the theme come with premium plugins? How are those plugins updated when purchasing your theme?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> https://www.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi, do the images in this template have a license from the copyright owner? We have been contacted by an organisation called picrights.com acting on behalf of Reuters demanding payment for usage of one of the images on our website
Hi,
please contact the team through the form present on our profile for any technical questions : https://themeforest.net/user/nicdark
Have a nice day Nick
Hi Nick, not a technical question but a licensing one. I suggest you look at the licensing of the photos and images “included” in your Charity Foundation template.
Hi,
thanks for let me know. You can contact the team on that form for any type of questions : https://themeforest.net/user/nicdark
Have a nice day Nick
Hi, I see you have two themes for charity, what’s the difference? I also wanted to know if I can integrate a credit card payment system provided by my bank in France into the “Give” donation plugin? THANKS
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> https://www.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
How to access the theme changelog?
Hi,
through the documentation or contact us through the form present on our profile : https://themeforest.net/user/nicdark
Have a nice day Nick
Hello Is it possible to translate this theme into French? If not, don’t bother buying it.
thank you
Hi,
thanks for the interest.
Yes sure obviously you can translate your project into French.
Have a nice day Nick
can I add other payment gateways such as paystack and flutterwave? Also, can I dd volunteering forms? And is the site totally customizable with elementor? These are pre purchase questions.
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> https://www.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
i cant connect my paypal account, please help
Hi,
please contact the team through the form present on our profile here : https://themeforest.net/user/nicdarkHave a nice day Nick
I’ve purchased with another account. When I input the Purchase Code In the support forum, it shows invalid.
Also applied for free Elementor, please check.
Hi,
If you still have problems please send me your purchase code and user informations through this contact form -> https://www.nicdark.com/support-registration-login-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye 
hi, it is impossible for me to translate my theme into French. Is there a tutorial for that? Thank you.
Hi,
yes sure you can do it, please for any technical questions contact the team through the form present on our profile : https://themeforest.net/user/nicdark
Have a nice day Nick
When I download all the files, I’m missing plugins (wp-bakery) the plugin has not been updated in 2 years. Also Elementor. Support asked to reach out to you to resolve these issues. I should not have to renew support either as these are not technical issues.
Hi,
please contact the team through the form present on our profile for any technical questions : https://themeforest.net/user/nicdark
Have a nice day Nick
This theme says that it uses WP Bakery Page Builder, but the files I downloaded when I purchased have Elementor as the platform… I only purchased b/c of the WP Bakery compatibility… Please advise.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/Hi Guys! I can’t make a support ticket, the input tu purcahse code said that my code WRONG. For other part you theme is very slow and not have basic features like a child theme. At this moment i’m very disapointed.
Hi again! I am writing to request a refund as the theme does not have multiple elements of a premium theme and it works very very slow. - Very slow - Haven,t child folder - Elementor it’s not 100% compability with theme - Demo content it’s incomplete And the list continous. That is after 4 installation of theme in 2 diferents servers.
Hi,
If you still have problems please send me your purchase code and user informations through this contact form -> https://www.nicdark.com/support-registration-login-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
Hello I have a purchase code and I can’t get support because the import de demo there is a error with the downloable file. I can’t ask for support because it says invalid code can you please help me or do refund ?
Hi,
If you still have problems please send me your purchase code and user informations through this contact form -> https://www.nicdark.com/support-registration-login-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
It’s been 20 hours but I still didn;t get the response at your support website. Really bad.. Please if you can;t get back faster I would just have to ask for the refund. Thank you
Username is “XA” where I added licence code and asked a question.
Hi,
thanks for let me know, our office is closed on saturdays and sundays so for next time don’t expect answers in these holiday days.
Have a nice day Nick
Well in the normal days you’d take 48 hours to send one reply so if I ask something on thursday or Friday, I’ll get an answer straight Monday. Very nice
Hi,
the waiting time unfortunately do not depend on us but on the volume of tickets we receive. Currently, based on the daily average, we are able to guarantee a waiting time of less than 24 hours (1 working day), in some periods 15 hours and in other periods over 24 hours.
To speed up the resolution of the ticket we recommend: – send the correct access credentials when creating the ticket. – disable all unnecessary plugins installed by the user and not required by the theme. – do not post new replies before waiting for the supporter’s reply
Have a nice day Nick
I have one question, how the hell did you style the Give Donation plugin?? It has me beat!
Hi,
please contact our team through the form present on our profile for any technical questions : https://themeforest.net/user/nicdark
Have a nice day Nick
No Child Theme as part of this package? Why? This is the most basic of features for premium WP themes.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/Could you please signpost me to Tutorials please? Especially video tutorials
I am using charity foundation theme, video tutorial of plugins especially donation is appreciated
HI,
yes sure for any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/I am receiving the following error
Fatal error: Cannot redeclare nd_donations_load_textdomain() (previously declared in /var/www/wp-content/plugins/nd-donations/nd-donations.php:17) in /var/www/wp-content/plugins/nicdark-donations/nicdark-donations.php on line 15
Hi,
please contact our team through the form present on our profile for any technical questions : https://themeforest.net/user/nicdark
Have a nice day NIck
Hi, I purchased this theme a few days ago but its giving an error on demo’s
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/