480 comments found.
is there a way to send donation thank you notes?
Actually the system already have that.
If you have further questions, please submit ticket in our support website? Our dev and supporters are only provide support in there, not here. 
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 , https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore(Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
?Hi, since the latest Wordpress update, I have been informed that their Gallery page wasn’t working at http://www.EracismFoundation.org and was blank. I found that the portfollio plugin was turned off, so i turned it on but now when you click on a gallery it say’s “Error 404 – Sorry we couldn’t find the page you are looking for”.
The page address is correct, but even when you try to preview one of the portfolios you get that message.
Is there a bug in the theme? Please help.
Thank you,
Magically, all the galleries are working now. Before the links were going directly to the page and not /portfolio/... now they are going to the portfolio folder.
Oh ok, glad it’s working 
So everything’s good now?
Yes, thank you.
?Hello This week we find with an issue with the goodlayers toogle box wich doesn’t close properly showing at the end—> “gdlr_rp” but we made no changes on the site in this dates
I search that word “gdlr_rp” and find that other sites are having troubles with this but couldn’t find solution, i’ll try to update goodlayers_shortcode plugin.
nvm i debugged and find a solution for goodlayers toogle box gdlr_rp fail echo —>
Go to plugins/gdlr-shortcode/gdlr-shortcode.php at line 62 and remove the second gdlr_rp wich is between {0} and </prev> then upload the file
Hi,
Thanks for sharing the solution, we’ll forward this to our theme developer and make sure to put this within the next update.
Regards
Is it possible to change the default size of the page title text and/or add a drop shadow behind the text? It can be difficult to read the text over photos.
Hi,
You need to put custom css in this case. Please see this video : https://www.youtube.com/watch?v=cnWL2d9bGPk Or submit a ticket in our support site so we can guide directly.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 , https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore(Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
Buyer beware… Charity Hub is great, but it’s shortcodes only accommodate very simple layouts. Nesting things in most cases just doesn’t work.
I’ve nearly completed a site with charity hub theme that looks and operates great, but I’ve learned that there are some major downsides to using this theme when it comes to formatting your page content.
?I have a styled box which looks great, but I wanted to put it in a 1/2 width column next to some other content in the other 1/2 width column. This doesn’t work though. Putting a styled box within a column shortcode screws up the display of the styled box.
Why can’t we use styled boxes within columns? You also cannot nest rows and columns, which is common in most themes that use page builders or shortcodes for formatting.
I had a support ticket with Goodlayers on the nesting rows/columns issues and the recommended fix from Goodlayers was to use old school HTML tables!
Hi,
You cannot nested column inside each other since wordpress does not support to nest (the same) shortcode.
BTW, nesting different shortcode should works well. Eg. In this page http://demo.goodlayers.com/charityhub/styled-box/ we nested column inside the style box.Could you provide the url where nesting different shortcode is not working so we could check this out ?
Here’s my URL. the styled box itself has rows and columns so I guess that must be where this theme has a problem with nesting. http://208.113.213.232/wim-national-organization/
Hi,
In that case, I don’t think we can do anything about this . you might try to use html code directly for the column.
<div class="gdlr-shortcode-wrapper gdlr-row-shortcode"> <div class="six columns"> <div class="gdlr-item gdlr-column-shortcode"> COLUMN_CONTENT_HERE </div> </div> <div class="six columns"> <div class="gdlr-item gdlr-column-shortcode"> COLUMN_CONTENT_HERE </div> </div> </div>
Hello, great work with this beautiful theme!
I have a question regarding the possibility to customize the theme once installed on wordpress. Would I be able to build the site from scratch, meaning to choose which elements I would like to include in my site and which not? Specifically I would like to apply the following changes: 1) Remove the “causes” pages 2) Turn the “portfolio” page into a “projects” page 3) Consequently turn the causes slider in the home page into a news or projects slider 4) Rename pages names in the horizontal menu bar, for instance change the names into Italian as I work for an Italian NGO.
Thank you very much for your help. Martina
Hi,
First of all, Thanks for interest
Yes you can actually manage elements in pages using our page builder. You can see how the page builder works here : https://www.youtube.com/watch?v=agT3T6qIc9E
1. Yes
2. You can change the word on page title but not sure which part you want to change specially?
3. nope we don’t have that.
4. yes you can change menu names.
Cheers!
Thank you for the quick response! we are interested in your theme for the new website of the ngo i work for, just a few more questions:
About point 2, as we do not do fundraising for causes via the internet (yet), our idea is to make a “what we do” page with our projects and include it in the top menu bar. That would mean removing the “causes” and “portfolio” pages. I understand this is possible by your previous answers.
About point 3, is it possible to add to our home page a slider element for news?
Last couple of questions: can I add in the home page a slider with banners from our partners before the footer? Will I be able to customize the colours of the header of the site?
And the price for the theme, does it have to be paid only once or does it need to be paid every year?
This is my first time using a premium theme on wordpress, which explains the numerous questions
Thanks again for your help!
Hi,
2. Yes, you can do that.
3. For post slider, we only have it for causes. We don’t have it for news. So in this case, you may have to hire a coder to implement or seek for third party plugin instead.
4. We don’t have that in this theme.
5. Yes you can change color for header.
6. You just need to pay only one time for theme license(you can use it forever) but for support, it will be 6 months, after that you have to pay for extend support(optional). Please read this for more : https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Cheers!
hi there, my Slider Leyer plugging is asking for purchase code … what its is?
Hi,
The purchase code for slider is not necessary. It’s used for auto updater. However, the slider that’s included in this theme is being used as ‘Extended license’, it’s considered as a bonus file which doesn’t support auto updater. If you need to use auto updater, you have to purchase slider’s regular license separately. But as I said, It’s not necessary, you can still use slider that come with the theme like its’ regular license and we still keep pushing slider’s update in future theme’s version as well 
well i updated the theme but the LayerSlider. didn’t update and the bad thing is that i got a Malware because of that plugin does not update properly how can you help to get the code or update thenplugin ? thanks
When updating theme, the plugin will not be updated automatically. You have to follow this to update slider : https://goodlayers.ticksy.com/article/2125/
Hi, Great Theme!!
I am planning to purchase your theme since it meets my organization demands. I have several questions before I buy it:
1. Can the pop up donation button be modified on its content?
2. Related to number 1, We’re not planning to have paypal feature, can it be replaced by Direct Transfer method which shows our Bank Account Number?
3. Can it be localized to Indonesian language? do you have any recommendation of localization plugin?
4. I noticed from other comments that the currency symbol can be changed easily. I am building an Indonesian Foundation. Our currency has (.) dot thousand separator instead of (,) commas.. does your theme has this? (I have bad experience using several plugins/themes regarding this)
Hi,
First of all, Thanks for interest
1. The dev will answer this later.
2. we don’t have direct transfer option. Only Paypal and Stripe.
3. Yes the theme supports localization. You may consider : https://poedit.net/
4. the dev will answer later.
Cheers!
1.) If you familiar with coding, we can guide you the file you need to modify. BTW, you can also fill in the link to redirect the donate button to your custom created page as well.
4.) The currency code can be easily changed, btw, you might need to edit the code directly to change the comma to dot.
Fantastic!.. thank you .. Just want to make sure some more:
1.) If you familiar with coding, we can guide you the file you need to modify. BTW, you can also fill in the link to redirect the donate button to your custom created page as well.
Does it use form plugin? I am thinking to link the Donate button to a “thank you” page. But the admin still needs to get the Donor Data (submissions).
Do you have admin dashboard videos or screenshot regarding this?
4.) The currency code can be easily changed, btw, you might need to edit the code directly to change the comma to dot.
Will I have to change this every time there’s an update on your theme?
3. Yes the theme supports localization. You may consider : https://poedit.net I am not planning to make multi language at the moment.
I am using “say what?” plugin. Is it compatible with your theme?
.................. I’ve checked your main website and visit your YouTube Channel. Your new page builder (3rd Gen) is awesome!! Does it included on charity theme? because It looks different when i looked at the charity demo (posted 2 years ago)
1., 3. The dev will answer this later. (Currently, he’s on the flight so he might be a bit delay today.)
4. Nope, you can set it in admin panel and don’t need to change in code.
1.) it isn’t a form plugin, it’s a custom shortcode. Also, if you use direct transfer method, you need to update the donation amount manually.
3.) The loco translate plugin should do , you could also check this as well.
BTW, The new page builder only available on new infinite theme.
Is it possible to change the % Raised to the Amount Raised and remove XX To GO? Can this handle programs which do not put any maximum amount?
Hi,
First of all, Thanks for interest
Sorry for delay, I’m not certainly sure so I will let the dev answer this by himself but currently he’s on the flight. So he might be a bit delay today.
Hi,
There arent’ any option for this, btw, our supporter could suggest the code you need to modify to achieve this
Thanks for interests.
Hello, we are an italian NGO and we are interested in the theme Charity hub for our new website. However we are wondering if the theme could also be used in italian. For instance the search bar in the homepage now says “type keywords”, can that be turned to italian? the same we wonder about the rest of the theme…
Thank you.
Hi,
First of all, Thanks for interest
Well, you can use localization to translate the theme. We already prepared PO file.
Thank you, thus I can use the PO file and/or WPML to translate in italian? Lastly just to make sure, does Regular licence include all future updates for the theme?
Hi,
1. Yes, you can use PO to translate to Italian and if you’re using multi lang website, you can use this theme with WPML.
2. Yes, it covers future updates too.
Cheers!
Hello where i find purchase code Layerslider ? Nowhere is the information that I have to additionally buy it.
hello again I can’t not set the menu. All time i see this: http://przemekdzieciom.pl/
About slider code, The purchase code for slider is not necessary. It’s used for auto updater. However, the slider that’s included in this theme is being used as ‘Extended license’, it’s considered as a bonus file which doesn’t support auto updater. If you need to use auto updater, you have to purchase slider’s regular license separately. But as I said, It’s not necessary, you can still use slider that come with the theme like its’ regular license and we still keep pushing slider’s update in future theme’s version as well
About the menu problem, Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello, how can i copy all the code from one page (the text option to copy the info from page builder) thanks
You meant you need to duplicate the page builder? We don’t have this option so you have to use the plugin ‘duplicate posts’ to duplicate the entire page and customize from there.
Hope this help
If you have any further questions, feel free to submit a ticket in our support site
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
How do I actually edit the exact text that appears on the demo pages without building new pages from scratch?
In this case, you will need to import demo content first: https://www.youtube.com/watch?v=eYO36FTx2FI
Hope this help
If you have any further questions, feel free to submit a ticket in our support site
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
£NUMBER auto changes to u00a3NUMBER when someone donates. Whats the issue?
Can you send wp access through the form in my profile page please? So we can check on this.
I am very interested in purchasing this theme. Looks awesome!
Question: On the tabs shortcode, are you able to generate a link that will open up a specific tab? For example, I want a user to be able to click an option from the supermenu that will go to a page and have “Tab Title 2” opened instead of “Tab Title 1”.
Also, the same with the accordion. Can I have a link that will open the accordion on a specific section number?
Sorry but the theme can’t do that way :/
Thanks for interest by the way
Hi Guys, great theme, Ive been using it for over a year for my friend as he needs our support. Lately I have had reports of donators receiving 14 notification emails about their donation. This has only happened in the last month, can you offer any advise please?
I have installed a few plugins, that (I doubt) might ahve impacted the ‘cause’ feature. The installed plugins are: - Woo Commerce - Events Calendar - Event Tickets - Event Tickets Plus - MainWP Child - WP Super Cache
I really need to fix this as it’s putting people off donating to our cause, and we really need support. The website is the biggest source of donations.
Any help appreciated, Thanks guys,
Hi,
Can you describe deeply about how it happened please? Right now, I’m pretty confused about “Lately I have had reports of donators receiving 14 notification emails about their donation”.. Can you explain more and please provide screenshot with description of the problem so we can understand easily.
Cheers!
I haven’t tried to replicate the issue, but basically it’s simple to explain. 1. A person visits our website 2. Clicks on the “Donate Now” button on the cause page http://www.xxxxxxxxxxxxxxxxx.com/cause/xxxxxxxxxxx/ 3. Completes the transaction via paypal redirect [gdlr_paypal user=”xxxxxxxxxxxxxxxx@xxxxxxx.com” action=’https://www.paypal.com/cgi-bin/webscr' ] 4. That person then receives 14 email thanking them for the donation.
They shouldn’t receive 14 emails from the system thanking them for a donation.
Another issue reported to us is that the predefined donation ‘amount’ options currency value (which should be € {I have set this to €NUMBER in the charity hub settings and per cause under ‘Money Format’} ) displays as u20ac10 u20ac20 u20ac30 instead of €10 €20 €30. I have to login and reset ‘u20acNUMBER’ to ‘€NUMBER’ regularly and we feel this puts people off donating.
Thanks in advance for any help offered.
Let me know if you have any questions.
Can you please send the wp access + ftp access through the form in my profile page? (please copy the conversation to the form as well)
Sure will do so now, thanks
Hi guys. PreSale Query. IIs the admin areas easily customisable and not too much coding? I need a simple one so the charity organisers can do a lot of the updates themselves. I have Limo King and its a good theme! I hope this one is even better and simpler. Cheers!
Hi,
Limo King and this theme base on the same framework so overall concept will be the same
Thanks for interest by the way
Hi,
I setup charity hub and did a test of a one time donation and it seems to be sending multiple receipts and tracking multiple attempts in the backend. see image: http://i.imgur.com/V7hEs0T.png The test was for $1 but the cause states its been funded by 12 dollars, which makes me believe that the system is malfunctioning 11 times since the initial $1 test.
Please advise if I do not have a setting correct. http://www.opendoorrecovery.info/
Thanks!
Ameet
Can you please send wp access+ ftp access throug the form in my profile page?
(Please copy the message into the form as well.)
Hi I sent you the info. Please let me know, thanks!
Today I bought your theme, downloaded it.
But I failed in extracting it. All my archive-extracters inform me – “The archive is either in unknown format or damaged”.
I used Winrar, Winzip, 7-zip
Can you send the message through the form in my profile page please?
I’ll send you the file directly.
I sent you my email
Pre-second-purchase question. I’ve been using this theme for a little over a year and really like. it. I’m considering using for another non-profit. However, the gallery on the current site I built no longer opens images up in the light box. I’m using the four-column grid and the thumbnails just sit there. I click on them and nothing happens. This could be a deal-breaker from my new site. I cannot seem to find anything in the forum about it.
First of, can you try to deactivate all other plugins except goodlayers’ plugins and see if it’s solved or not.?
If still no, Can you provide the page url that you’re mentioning to?
Thanks for the very quick reply. I tried disabling plugins and nothing changed.
Here’s the link:
http://elorashope.org/elorapalooza/elorapalooza-10-photo-gallery/In the gallery item setting, click on each images : http://take.ms/B3Bfa and set it to link to lightbox.
Hope this help
If you have any further questions, feel free to submit a ticket in our support site
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 , https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore(Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
Perfect! Thanks so much. I don’t recall having to do that before, but I really do appreciate your help.
