This author's response time can be up to 1 business day.
Hi i have issue with woocommerce price based widget add on shop page can you help me to resolve
Can you first provide screenshot with description of the problem?
the issue is the default woocommerce price based search not working. i have added on http://www.firstorganics-staging.in/woocommerce-shop/
Hi, can you first try to switch the theme to default theme for temporary and see if it appears or not?
I seem to have lost all of the buttons on my site. There no longer appears to be a shortcode button in the CMS. I am running the current version of the theme, which was recently manually updated. Please help.
Not sure which buttons you’re mentioning to? Can you provide screenshots of them?
Also, can make sure that you’re running the latest version of theme and try to disable all other plugin to check if it’s fixed or not.
Let me know.
Thank you for the timely reply. I have found the problem. Somehow, the shortcode plugin was deactivated. Not sure how that happened, since I’m the only one with access. But we’re fine now. Sorry for any inconvenience.
I used this Theme for building a staging site but when the site was moved to its live domain the Page Builder stopped working correctly. What happens is when I click on a content item (i.e. Feature Media) the box loads but all the fields are blank and I cannot Save or Exit. Do you know why this might be happening?
1. Can you make sure that you’re using the latest version of the theme? https://goodlayers.ticksy.com/article/1893/
2. Please also try to deactivate other plugins and see if it works or not.
Hello, thank you for your response. It was a plugin that was causing the issue. I deactivated it and everything works fine now.
My site is working now. I have some pages finally configured.
But i dont see anymore – in admin- my portfolio demo pages.
Whats happening if I reimport all demo pages. The demo pages overwrite the pages that I done before? The home page will be from demo or will remain the page that I worked before import process.
You can import demo. The old content will still there. However, I don’t suggest you to use demo importer because it will override your existing admin panel setting. Try to upload the xml file instead. In the folder ‘Goodlayers plugin’(package content), unzip the file ‘goodlayers-importer.zip’ and upload ‘demo.xml’ in Wordpress importer.
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 , https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore(Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
Hello, nice theme!
I noticed that your last update was on April 2016, do you continue to update the theme.
Thank you for your reply
Right now, this theme is pretty stable. But we also still provide update to make sure that it works with current WP version. However, if you find any bugs, please feel free to let us know. We’re willing to help fix it
Thanks for interest by the way
Does this theme support other payment gateways? How easy is it to integrate a payment gateway, for an averagely experienced PHP developer? Or does this work based on a payment gateway plugin like “Give” or “Charitable”? Lastly, does it create a place in the backend where you can see all the donations / transactions?
Unfortunately, you have to hack into the code and make customization directly. It requires pretty much coding skills. In this case, you may consider to hire coders to do this kind of job.
page is responsive? to more than 2200px height is not displayed well (white space footer)
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
hello please is it possible to make the menu bar full screen? how to do it?
hm, I’m not sure if this can be easily modified or not. Please open a ticket in our support so our dev can answer that for you.
Hi, I want to renew my support for this theme which ran out around 9 months ago. Can I check you still offer the same (great) support? When I was a customer you could search for previous answers on your website as well as get 1 to 1 support. Is this still the case? I need help updating the website in question as it hasnt been updated in ages due to it being neglected! Im assuming I can get help for these updates and to fix a few cosmetic things.
When you renew support, you will be able to submit ticket and our support staff the conversation will be 1 to 1. You can search for previous ticket but only public tickets. If ticket set to private, it can’t be seen.
However, for updating theme, please see this : https://goodlayers.ticksy.com/article/1893/
Hope this help
such a great theme, I am convinced and persuaded on buying it, but there is just one big let down for me, unfortunately- no Event/Calendar facility build-in. I know there are third party pluggins but they are all ugly and causing problems. It’s always better when it’s integrated with the theme and designed beautifully. I know this question has been asked a lot in the past but is there any change, update involving an event functionality. As you know for a charity/NGO this is a critical feature. Thank you.
Thank you very much for your feedbacks. However, we don’t have plan to create an event/calendar system by our own. Sorry about that :/
I hope all’s well. I’m interested in purchasing this theme. Does it integrate with Square payment system? I know that WooCommerce integrates with Square. I’m wondering if we will be able to utilize the awesome “Donate” pop-up that’s in the demo. Thanks!
Unfortunately, the donation in this theme only work with Paypal. It isn’t work with Woocommerce :/
I am setting up a cause and I’ve changed the currency symbol to £ by putting in “currency_code=”GBP” and doing £NUMBER but the symbol inside the three boxes under “how much would you like to donate” is still showing $? Is there no-where else to change that? Thanks!
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
Details sent. Thanks for your help.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $23.50
Power Elite Author