685 comments found.
Can you please include an update with the latest version of Layer Slider? The most recent version you have included with the theme has a vulnerability that our security scanner is warning us to delete or update as soon as possible.
Thank you!
Hi,
Please send an email to: support.loc@goodlayers with your purchase code, after verify the purchase, I will provide the latest version of Layer Slider for you.
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Hi,
How can I set Instagram icon in the social header? and put a link as it is missing
Hi,
Please check it here: https://goodlayers.ticksy.com/article/10303/ .
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A prepurchase question. I know causes cannot be created through the frontend, but will it be possible if I add a front publishing plugin?
Hi,
Unfortunately, we aren’t test it yet, so I’m not sure if it’s possible or not.
Thank you for your interest by the way 
.
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Hi i have added blog style 1/3 column posts but the thumbnail image its no longer showing and size its set to full size original .
Hi,
Please make sure you don’t set the blog page in: Settings > Reading > Post Page.
To create a blog page:
- Create a page - Add the blog element - Add the page in the menu
Then check it again.
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Hi, I am interested in this theme. I would like to know if the theme supports offline donations so customers can make direct bank transfers. Secondly, will be Paypal and stripe work for Nigerian sites? Thank you.
Hi,
I’ve replied for you in this question: https://themeforest.net/comments/27994009 .
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Hi, I am interested in this theme. I would like to know if the theme supports offline donations so customers can make direct bank transfers. Secondly, will be Paypal and stripe work for Nigerian sites? Thank you.
Hi,
First of all, thank you for your interest .
We don’t have an option for offline donations, sorry.
For the payment gateway:
+ The PayPal available in your country. + The Stripe unavailable in your country.
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Hello. It appears your Theme uses the GiveWP plugging and one of my wordpress sites uses GiveWP and offline donation is offered as an alternative means of payment.
Hi,
The donate system is building by our self and we don’t use GiveWP in our theme.
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Why didn’t you give the possibility to set target for button urls (blank, self…) in objects like Stunning Button Text? Default setting is blank, so i can’t link pages IN my site without opening new windows….
Hi,
My I can help you do it with custom jquery.
Go to Theme option > General > Page Style scroll down and paste the code in Additional Script field
jQuery('.gdlr-stunning-text-item .stunning-text-button').attr('target', '_blank');
Then check it again.
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Hello, I’d like to ask a few questions before buying Charity Hub theme. 1. Does it support custom post types, like staff members, projects, portfolio? 2. Does foundrising (donation) feature works for UK Charities? (any documentation I could read about this?) 3. How it supports bi-lingual sites? (Polylang plugin?) 4. Does it work with Revolution Slider?
I would be grateful for answers,
Regards
Hi,
First of all, thank you for your interest .
1. Our theme only supports for portfolio.
2. The payment gateway supported is: PayPal and Stripe and it should be working fine for UK users.
3. Yes. Our theme support Polylang and WPML.
4. It should be fine with the revolution slider but the revolution slider doesn’t include in our theme.
I can suggest the newer version (Page Builder ver 3) is: https://themeforest.net/item/chariti-charity-donation-wordpress/26021307?s_rank=7 .
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I want to use the Charity Hub template i bought but the import demo content does not work please how can i resolve this issue?
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
hi , i installed child theme, but On my website after pay with PayPal button , the bar graphic who show the percent of money is not visible. bar who how the level of money in bottom of every cause.
hi , i installed child theme, but On my website after pay with PayPal button , the bar graphic who show the percent of money is not visible. bar who show the level of money in bottom of every cause.
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
Let me know if this helps or not.
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Hi, not working, i have the same problem, - updated the theme - cleaned the browser - i have not plugin installed, only plugins used by your theme
i have the same problem, the char bar is not visible.
i opened the set on another browser , the problem i the same.
i changed theme, i activated the theme parent and deactivated the child theme, nothing.
strange, i don’t understand where the problem is.
Hi,
Please send an email to: support.loc@goodlayers.com with your detail and we will check it together.
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Please roll out an update for this theme that’s compatible with PHP 7.0. According to the server error logs on the website that I have this theme installed, it says the latest version of PHP that it’s compatible with is PHP 5.6, which is not secure or supported by Wordpress anymore. When I upgraded to PHP 7.0 I got a deprecation warning at the bottom of every single page that says, “Deprecated: Directive ‘allow_url_include’ is deprecated in Unknown on line 0”. This should have been included in the latest update on August 9th.
Hi,
The latest version of our theme should be working fine with PHP 7.x.x. Could you make sure to update our theme to the latest version?
Update docs: https://goodlayers.ticksy.com/article/1893/ .
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Hi
Will this theme get updated to be compatible with latest version of wordpress 5.8?
https://nimb.ws/pDYb7c
Yes, we will update this theme in few days
Good day, please is the donation powered by woocommerce? I will like to use a different plugin which i know can only work with woocommerce. Also i will like to know if the Demo Content is included.
First of all, Thanks for your interest
Unfortunately, it doesn’t support Woocommerce payment.
Is there no way to use other payment method for donation?
Is the Demo content included?
Is there a way to maybe disable the Donate button or change the link?
Hi,
- Unfortunately, there aren’t anyway to use other payment method at the moment, except you can add it by yourself.
- The demo content include in our theme by default.
- We can help you disable the donate button but we can’t help you change the link, it’s a customize task and it’s beyond our support scope.
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No attendance monitoring, check-in, online check-in…. Without this you are being left behind, especially with covid.
Please send me this theme buying links: https://demo.goodlayers.com/chariti/demo1/ I’ll place the order.
You can purchase ‘Chariti’ here : https://themeforest.net/item/chariti-charity-donation-wordpress/26021307
Theme is working great but updated to the latest WordPress version and now (or maybe it stopped working earlier) the personnel element of the page builder is empty on the page that used to show it. Anyone else dealt with this? (v1.4.6 of the theme)
Please make sure that you update the theme to latest version in order to use with WP5.7 Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
Please also make sure that all your being used plugins are compatible with WP5.7 as well.
Which plugin adds the personnel page builder block?
Turns out this was the silver bullet… “2.) Go to admin panel(theme options) and click ‘save changes’ once.” And to find that after purchasing another 6 months of support… 
Hi,
For the personnel page builder block, please use our shortcodes here: https://demo.goodlayers.com/charityhub/personnel/ .
If you have further question, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here. 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
le theme charity hub est -t-il compatible avec le plugin yoast seo pour le reférencement?
Hi,
Our theme working fine with YOAST SEO plugin.
Thank you for your interest by the way.
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Please assist as I am unable to edit the themes or add new content. I have been battling with this for days now, please advise.
Hi,
Please make sure that you update the theme to latest version in order to use with WP5.6 and 5.7 Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
Please also make sure that all your being used plugins are compatible with WP5.6 and 5.7 as well.
Hi,
I have v1.4.3 – Just updated to the latest WP and now every paragraph in my blogs shows triple space breaks in between them.
Please help!
Hi,
Please send a message to me to: support.loc@goodlayers.com with your message and purchase code and we will take a look together after verify your purchase code.
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Hi Guys, This is an urgent situation, my site went into a 504, after deactivating all plugins, cleaning the database and restore the site to a previous version, the problem was the theme, when changing themes the site comes back to life, selecting charityhub, the site goes into a 504 again, I don’t know how to explain it since we have not done any changes to the site in some time, today at 3pm sharp it stopped working, please advise! —THIS IS URGENT—
Hi,
Can you please make sure to update the theme to latest version first? To update theme : https://goodlayers.ticksy.com/article/1893/ (Please make sure to update GoodLayers’ plugins as well.)
If you still get the problem after updating, please send us wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
,
