540 comments found.
Hi, Will you make the most recent version of Layer Slider part of the theme or we’re going to be stuck with 5.6.6?
Hi,
Please send an email with your username to my email: support.loc@goodlayers.com. I will send layer slider latest version for you.
GoodLayers Team
Hi, I have sent you an email. Looking forward to hearing from you. Thank You,
Hi,
Please check your email.
GoodLayers Team
I am taking over a project where we are running the version 1.05 of the theme and the previous developer has the license. we will be buying support and another license this week but I have some questions to get on the right path.
currently the child theme is NOT enabled and the previous developer has the main enabled. I would like to have the child enabled so we can update but when I enable the child theme we lose all of our widget content. what is the best way to enable child and save our widget content?
I exported all of the theme settings and re-imported them after the child enable, but widget content is still lost.
thank you in advance.
We can help checking but first, please provide the purchase code through the form in my profile page. We must verify purchase first.
ok, I purchased the theme and sent you the purchase code via form. can you please tell me how you can provide assistance?
Hi,
Got your email. I just forwarded it to the dev and he should get back to you soon.
Thanks!
Hi, Is there a way to hide a specific row/column on mobile devices?
Hi,
You have to use the specific css for mobile screensize. (You can create ID on the wrapper to specify the column : https://css-tricks.com/snippets/css/media-queries-for-standard-devices/
Hi,
Users of my website are getting an error when clicking on Donate button in the popup form. I have recreated the problem too. It says “Invalid Nonce”. Please help! This is a major issue.
Will let the dev answer this one.
Hi,
Could you try deactivating the plugins out one by one to see which cause this.
If the problem still persists, please send the wp-account and ftp-access info back via this profile page so we could check this out.
https://themeforest.net/user/goodlayersI need to understand whether the theme is 100% operational under WP 4.7.3
Hi,
Yes, is it but make sure that you’re running the latest theme version.
Cheers! 
i want to buy this theme. i want to ask u can i add photo gallery (lightbox) to any cause?
You can put the shortcode in this case.
Thanks for interest by the way
thanks for answer. Do u know anybody tried to change this theme to RTL. Do u have any url like this? Because i need to use this theme in 3 languages.
Hi,
Unfortunately, we don’t know about that too :/
You may consider to hire a third party service to do it : https://wpkraken.io
Thanks for interest by the way
ok I will see. Thank u
Hi, I want to ask u, how we can remove title in any cause . not in page, in cause
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, my site mobile version is no longer displayed after some updates to Wordpress (no CSS edits or anything). Any advice on why this has happened?
According to my Admin panel I am running the latest version of Charity Hub although I have not attempted an update since first installation in 2014. Do I need to download the latest files and upgrade Charity Hub?
Hi,
Can you first update the theme please? Please follow this : https://goodlayers.ticksy.com/article/1893/
Hello! How to change the order of item content “page” in decreasing order? Now the item show the page in a single category by date but in ascending order. (first page published remain in first position). How to change this? Hope I explain clear, thank you! Best regards.
Hi,
around line 1092 of include/function/gdlr-page-item.php file, try changing
$args[‘order’] = ‘asc’;
to
$args[‘order’] = ‘desc’;
Thanks for the reply! I changed this file, but nothing changed in the website
Can you please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 , https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore(Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
Hello, I understand that my support time is expired, but I cannot pay 41$ to fix a really little “problem” in the website. It is obvious that a page content item must have a descending chronological order. It would be much more professional to fix it without paying anything. Thank you so much. Best Regards. Michele
may be try removing this out as well.
$args[‘orderby’] = ‘menu_order’;
Thank you so much. This works good. :))))
Glad we could help!
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 , https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore(Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
Ok, thank you!
Hello: How to modify the message in paypal.php? I get HOMEPAGE added to my string thank you for donating to Where should I update the HOMEPAGE message?
Hi,
You can modify it directly at the bottom of the plugins/paypal.php file.
Hello, Thanks. I am still unclear: This is what I am getting: Thank you very much for your donation to Homepage Below are the details of your donation. Homepage Name of Recipient emailstuff@gmail.com Name : ORGANIZATION NAME
I want this: This is what I am getting: Thank you very much for your donation to MY_ORGANIZATION_NAME Below are the details of your donation TO MY_ORGANIZATION_NAME Name of Recipient: MY_ORGANIZATION_NAME Name : ORGANIZATION NAME
Lines to be modified: // send the mail $headers = ‘From: ’ . $recipient . ’ <’ . $_POST[‘receiver_email’] . ’>’ . ”\r\n”; $message = __(‘Thank you very much for your donation to’, ‘gdlr_translate’) . ’ ’ . $_POST[‘item_name’] . ”\r\n”; $message .= __(‘Below are the details of your donation.’, ‘gdlr_translate’) . ’ ’ . $_POST[‘item_name’] . ”\r\n”; $message .= __(‘Name of Recipient :’, ‘gdlr_translate’) . ’ ’ . $_POST[‘receiver_email’] . ”\r\n”; $message .= __(‘Name :’, ‘gdlr_translate’) . ’ ’ . $record$num . ’ ’ . $record$num . ”\r\n”;
Hi,
Unfortunately, we can only guide you which file to do customization and if you can’t do it, I’m afraid you have to hire a coder to do this as it needs customization and it’s beyond our support scope :/ https://themeforest.net/page/item_support_policy#whats-not-included-item-support
You may consider this service: https://wpkraken.io
Hi, I’m using a youtube video as background on certain rows. However, the initial 5 seconds a grey box is being displayed while the video is loading. How can I replace the grey box with an image or how can i avoid such a long delay in video?
P
Hi,
Can you provide site your site url? I’ll see if this possible or not.
Cheers!
Hi, I already buy this theme, but this doesn’t work with last version of Wordpress? Last update april 16??
Actually, it works with latest wp version.
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
I am getting an error with a plugin from Goodlayers that I deactivated and then deleted. Does the theme need to be updated – http://wegotthismke.com
hm, not sure where’s the error on your website? I couldn’t see it :/
Can you provide screenshot please?
Looks like it is gone. Thanks anyway.
Does this Theme work well with Visual Composer?
You may use Visual composer as third party plugin but note that most element in demo site will not show as it must be called by our page builder.. For example, blog layout, portfolio layout, column service, stunning text..
When you use Visual Composer, it will call its own element, layout.
We have the Charity Hub theme installed on our WordPress installation and recently received a notice that there are security vulnerabilities in Layerslider 6.2 (the highest version supported by the Charity Hub theme).
https://wpvulndb.com/vulnerabilities/8822Layerslider has released multiple updates since that notice to resolve the issue (up to v6.4). I am hesitant to update our install of Layerslider as the theme specifically states that it supports up to ver 6.2.
Please let me know how we should proceed with this issue or when an update for the Charity Hub that supports Layerslider v6.4 (currently available here for purchase).
Thanks!
Hi,
Please send the message to me through the form in our profile page. I’ll send you the new version of the slider directly. In the mean time, we will update the theme asap.
Cheers!
I already have a copy of Layerslider v6.4. I understand you will update the theme ASAP, but does that mean I should go ahead and update the plugin to v6.4?
What potential issues could this cause to the theme/my site if I update the plugin?
It’s shouldn’t be a problem. Make sure that you follow this : https://goodlayers.ticksy.com/article/2125/ (step 3, 4, 5 )
Hi,
Very interested in purchasing. Have a couple of questions:
1. Is there an “arrow return to top” functionality?
2. Can additional fields be added to the donation form? For example a field where the donor could designate their donation as “in memory of …”.
Thanks.
Hi,
1. We don’t have in this theme but you may seek for plugin for this purpose 
2. In this case, you may have to customize the theme directly. We can guide which files need to be done but you have to edit the code by yourself(or hire someone to do this.)
Thanks for interest by the way
Footer and copyright both options are “on” from Charity hub options. Kindly help me regarding this problem otherwise client will su me at once
Theme was completely broken. I don’t know why. Now i have reload the theme and get my footer back. But unfortunately all settings were gone. I ll make sure that next time i will not purchase anything from you guys..
No worry, we’ll help checking on this!
Can you please also provide wp access + site url so we can check on it directly. Please raise it and provide the info in the ticket in our support site.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, I have a question before buying a theme. I already have a homepage. But since I didn’t make it, I’m having trouble adjusting. So I try to create a new homepage. Can you connect homepage with eTapestry in this theme?
Hi,
If eTapestry has WP plugin or embedded code, it should be fine.
Cheers!
Helo, I am a web developer and a friend ask me to solve a problem with this theme, a external bussiness buy this theme and now i must solve a issue, the integration with paypal for this web in spain, I read the documentation but i can´t get it ok, there is something i have wrong. Can i pay for the extended support for report you this fail? I have the purchase key, the regular support expired but the theme was bought form an account of envato market different of mine. Thanks
and sorry for my english
Hi,
In this case, please open a ticket in our support site : http://support.goodlayers.com (And if the support is expired, please let your friend extend the support first: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
You can use the purchase code to open ticket in our support site.
When i am redirecting to PayPal it gives us the message “We’re sorry, things don’t appear to be working at the moment. Please try again later.” It was OK. I don’t why this error is coming now. When i changed it back to “sandbox1@goodlayers.com” again it is OK. Please Help me out.
Hi,
Make sure that the Paypal setting has the paypal url as the real one. Not the sandbox url > http://take.ms/3RU2t
Try to change it to: https://www.paypal.com/cgi-bin/webscr
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 , https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore(Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
It is a bug dear. First it was working clear. Now it’s not working why. I have changed noting. Please come up with a genuine answer. The PayPal URL is like what you have mention.
For this certain issue, no worry, you don’t need to extend the support yet.
I’ll forward this to the dev to check.
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
I have sent an email there.
I love the paypal payment pop-out box feature. I only see it in a few of your themes. Do all your themes have this capability?
Hi,
Unfortunately, this is only for some themes of ours. We don’t have this in every theme.
Thanks for interest by the way
Ok. Of the themes you have that, which one is the most versatile as an all purpose theme with the paypal integration?
Just FYI, this theme and others with the paypal feature does not work well in mobile view. I’d double check all your themes that use the Paypal function in mobile responsive view. Some themes don’t even show the PayPal donation function.
Hi,
It’s hard to tell because some themes are created for specific purpose such as selling online course, hotel rooms, tours and only some will be for donation. Not sure if you’re looking for only donation themes?
I’m just looking for that Paypal option you use in your themes. I like how it pops out a window instead of taking you to a completely different page. But again, it doesnt look right/responsive in mobile view which is an issue for me.
