578 comments found.
Can anyone explain how to control the image resizing on the widgets? Sometimes they’re cropped but it’s not clear how that’s controlled.
Hi,
I’m not sure the name of the widget you want control the image size. Maybe you can send an email to: support.loc@goodlayers.com and tell me more detail so I can check it for you.
GoodLayers Team
If a person uses the donation modal and fills out their personal info where is that information stored so you can have a simple export or file of all donations and can see amount, name, email, address and notes so you can reconcile your donations correctly?
Nope, we don’t keep the record in the backend. It’s only forwarded to admin’s email.
We’re using stripe and we’ve never got those emails. All other admin emails come through but nothing about donations. We are on the latest version of theme and latest of WP.
When are you guys going to support tracking donations even a simple export is super important for anyone taking transactions.
What table could I pull this data from?
Hi,
As mentioned, it only goes to email (You may check the junk mail to make sure)
currently, we’re not planning for this.
Not in spam and email has never been received.
What table is the data stored?
How are other customers managing their finances?
Why would you not send the payment info notes into Stripe like you do for PayPal?
Hi,
The data is temporary stored as array in wordpress option table with “gdlr_paypal” as a key.
If you haven’t got any mail, could you try setting up the smtp using this plugins and see if this helps.
https://wordpress.org/plugins/easy-wp-smtp/If not, please provide your wp-account and ftp-access info back via goodlayers profile page so we can investigate about this.
Thank you.
How can I replace $ by £ I want people to donate in British pound and not US dollar
The currency sign can be changed here: http://take.ms/om9rP
Does this have something similar visual composer? If yes, can I please see a screenshot of it.
Can I create a new blank page and use drag and drop functionality to add content to the page? For example sidebars, custom HTML.
Hi,
1. We use our own page builder, you can see how the page builder works here: https://www.youtube.com/watch?v=agT3T6qIc9E (from different theme but the same page builder.)
2. Yes. (Sidebar is set by page setting, not page builder)
Thanks for interest by the way 
I didn’t see anywhere there where if I can add HTML in the page builder, for example having an element that you can put anywhere in the builder to insert HTML, like you have in visual composer.
Is it possible for me to use this theme with visual composer if I install it? Will it work properly?
Also will the demo content be setup using the page builder? So when I import and go to the individual pages, will there be the demo content in the page builder?
Thanks
Hi,
1. You can surely put html code in the page builder: http://take.ms/JAiP2S
2. You may use Visual composer as third party plugin but note that most element in demo site will not show as it must be called by our page builder.. For example, blog layout, portfolio layout, column service, stunning text, cause styles..
When you use Visual Composer, it will call its own element, layout.
3. Yes, you can import the demo content.
Cheers!
This is perfect. I will be getting this theme. It has everything I need.
hi how to show cart on the header ? our goal is to show cart and total item on cart on the header
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
how to add instagram on header social ?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hey do you support RTL?
Hi,
We don’t have RTL in theme option. You have to customise css directly in this case. Please check this out : https://codex.wordpress.org/Right-to-Left_Language_Support
Thanks for interest by the way
Hello I see this has not been updated in a while. I had to go in and update the Jquery, however the secondary dropdownmenus do not work on Google Chrome, or Microsoft Edge? www.jesuitvolunteers.org.
Thanks Jen
Hi,
Sorry, how did you update the Jquery ?
Originally, “Jquery” comes with wordpress and you shouldn’t update that manually.
on the header.php. It helped a little bit but the secondary and 3rd level menus still do not work on some browsers..
Please try adding this to additional css area and see if this helps.
ul.sub-menu { overflow: visible !important; }
Hi. I have the template v1.08 installed and it was working well (2017). But a while ago it has been presenting error when redirecting to Paypal. The website is: “http://bondsofhope.org/causas/”’. What’s going on?. I appreciate the help as soon as possible
Hi,
Could you provide your wp-account and ftp-access info back via goodlayers profile page so we can check this out ?
Please also state your issues and specify if whether theme code is modified within the email as well.
Thank you.
Hi, Is it support Location based Multi currency? can i add My custom Payment gateway plugin
Nope, it doesn’t support multi currency. In order to add custom payment, you have to hire a coder to do this directly. We don’t have option for it.
Thanks for interest by the way
Mail Poet broke the whole login process…I had to disable the plugin via FTP to even login…what happened???
hm, it’s quote weird.. I just checked on my side and the Mail Poet(2) is working fine without breaking thing. Maybe it conflict with other plugins, not the theme? Can you test on that too?
Also, after inspection and if still doesn’t work, you may try to upgrade to Mail Poet 3 : https://wordpress.org/plugins/mailpoet/
Well, everything was working fine until the last WP core update….have not changed a thing in 4 years, meaning adding any new plugins and I keep everything up to date. Went through each plugin one by one and renamed and it was only when I renamed the wysija-newsletters folder did all the problems go away. So basically I already eliminated all the other plugins.
Oh, maybe you haven’t updated the theme for very long time. You should update the theme too to make it works with latest WP version. https://goodlayers.ticksy.com/article/1893/
No I have not updated the theme…but I did roll back to Mailpoet Newsletters version 2.7.8 and it is working again so the update to Mailpoet is what broke it with the current theme version. Should I have any concerns updating to your current theme version? Last thing I want to do is have stuff break as things have been fine until now.
Hi,
We tried checking on our local and it works okay.
BTW, does the problem still persists after deactivating the theme out while the plugin is active ?
Is it possible to change the name “Project Description” or “Related Project” inside portfolio pages? Maybe change into “Product” or just “Description”?
Hi,
Yes, you can do that localizaiton to change those word easily https://goodlayers.ticksy.com/article/3812/
I would like to change the “Donate Now” CTA on the donate button to something else. I tried looking for it within the code as well as the suggestion in this comments section of using Poedit to no avail – the words “Donate Now” are not in the xx_XX.pot file in the languages folder and I;m sure how to go about adding them to the file itself.
Please point to where I can edit this in the code. I have wasted way too much time on this already. 
FYI, I tried to submit a support ticket but my purchase license is too old.
Your help is appreciated. Thank you.
image link: http://friendsofwesternart.org/images/fwa-charity-image.png
Hi,
Please check the gdlr-cause-item.php file in gdlr cause plugin folder
Awesome. Thank you!
I am interested in this theme and just have few questions Does this theme allow the site admin to sent unique registration code to new user to support their registration? What are the top five main issues reported by the users of your themes? Can you provide me with link to few sites that were build based on your theme? Is there a way to create groups and user page with this theme? build-in or need additional plugins? Is your theme compatible with buddpress?, beaver builder? Is there a way to create forum with this theme? build-in or need additional plugins?
Hi,
First of all, Thanks for interest
Unfortunately, this theme doesn’t have the membership part and doesn’t have all features you need :/
It only sends email notification to admin after the donation proceeded.
thks. are they known and compatible plugins to achieve those functions listed in my post?
Unfortunately, I don’t know as well
Hi. I bought a theme that depends on IgnitionDeck plugin and I hate it because I didn’t know it before I got it, that’s why no I ask before. Several questions: does this code depends of additional plugins? is this is the case: are they completely free or I need to pay for them? also, is it possible to let each project owner to setup their own paypal account in order to let them receive donations directly to their account? is it possible to show automatically all donations in one page to make transactions transparent to all public? please let me know. I’m very interested in a theme with this features. thanks.
Hi,
1. We do use only some plugin like MailPoet, Contact form, Google map, Layer slider. But the core of the theme doesn’t need any further plugins.
2. Plugins are free(but some of them provide addons but it’s optional. If to set up like demo site, it’s all free.) and not required if you’re not using it. The theme still can run normally but you just won’t have those features.
3. no. Only admin can receive the donation.
4. https://demo.goodlayers.com/charityhub/cause/stop-syrias-hunger/ Status bar won’t be update automatically. You have to change it manually.
Thanks for interest by the way
I am looking to develop a social crowdfunding site and came across your theme. However, I am looking for a bit of customization to make it a localized fit with my country’s current giving landscape. I was wondering the following: - Do you provide in-house web development services for customization? - If you don’t have an in-house web developer, can you personally recommend any agencies that are specialized in using your theme for crowdfunding purposes? Your favorite agencies and vendors that make beautiful designs and practical development? Thanks in advance!
Hi,
First of all, Thanks for interest
Unfortunately, We do not accept any additional projects currently as we are really busy these times
Normally, we will refer customers to https://wpkraken.io There are quite experience with WP customization.
Thanks for the recommendation!
Is this theme not using the the_author() tag? See here https://wordpress.org/support/topic/do-not-use-assigned-author/#post-10273987
Where do I place the_author() so I can use this plugin correctly!
Hi,
Could you be more specify about which area is this ?
May be provide the url so we can see more about this.
Thank you.
Has there been any feature update to the page builder in this theme since version 1.10? That’s the version I’m using and I’d love to see added features to the page builder specifically, especially the ability to duplicate. Anything like that?
Unfortunately, currently we do not have plan to add the feature in this page builder :/
ok. that’s a disappointment for sure but thanks for getting back to me.
