77 comments found.
Hello, How do i disable the profile from linking to another page? i dont want the picture or name to link to the profile page
Hello, thank you for contacting!
The theme isn’t supposed to function in a desired way and in fact theme customization is beyond our support policy but in case you renew your support period and submit us a request at https://cmsmasters.net/help-center/ our support agents will provide the needed custom code to you personally.
Thank you!
How can I change the font size of the top menu ?
Hello, thank you for contacting!
Navigation Title font size can be changed here.
We should note that personal assistance is provided via the tickets system. Should you have any other questions please submit us a request at https://cmsmasters.net/help-center/ and our support agents will take care of it.
Thank you!
Hi
Just a presale question.
What builder does this CHARITY NGO theme use. WPBakery or Elementor?
Thanks
Hello, thank you for contacting and for your interest in the theme!
The theme comes with the custom Content Composer plugin created by our developers for content adding – the tool that is proved to be handy and convenient. Drag’n’drop function provides great flexibility of settings and shortcode options. Shortcodes can be easily added, edited and rearranged. Our visual content composer allows to place any shortcode/section to any part of the content area. You can modify content according to your requirements.
We didn’t test WPBakery or Elementor plugins functioning with the theme and thus can’t guarantee their compatibility, appreciate your understanding.
Should you have any other questions please don’t hesitate to contact our support team at https://cmsmasters.net/support/
Thank you!
I have submitted my request on Thursday and still waiting on Support for any update. The site is messed up and I am sure the Support understands the importance of timely service.
Hello, thank you for contacting!
Based on our support policy we never leave tickets unanswered for more than 48 hours and your requests #70215 and #70231 were answered on time. Please check the Spam folder in case you haven’t received the answers, may be they were sent there for some reason.
Yes I had received a generic reply. And, also it was disappointing to see when you reverted back with the resolution, you just said it was not your template issue. I was able to fix your code and resolve the issue. Very disappointing support and customer service. Would not recommend to new users
Thanks for your reply!
Sorry to hear that you have faced with such an issue but it is really not theme-related and cannot be fixed by editing the theme code. Such error can be caused by the incorrect WordPress or server settings and we can recommend you to contact your hosting provider in order to resolve it. Here is the link to the article where the possible reasons of the problem are listed: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-invalid-json-error-in-wordpress-beginners-guide/.
As you can see from the video that we’ve sent in the support request #70313 this error was still presented on your site, and when activating the default WordPress theme Twenty Twenty-One the problem remained actual.
At the moment we have activated the Classic Widgets plugin for you – it disables the block editor from managing widgets and allows to edit the widgets without an error. Please check your site now.
Should you need any further assistance please don’t hesitate to contact us at https://cmsmasters.net/support/, we’ll be happy to help you get the best experience using our theme!
Hi i purchased this theme, struggling with general edits to it, i made a change a while back to the home page https://www.alnoor-foundation.org/ and it has been broken since. not sure what the issue is or how to fix it. any recommendations please?
Hello, thank you for contacting!
It is difficult to recommend anything without investigating the issue from your end. Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
Hi, my theme is up to date, but the visual content composer isn’t appearing. I see a blank page when I click on composer settings in both google chrome and other browsers. Please help! I cannot make any changes. Thanks!
Hello, thank you for contacting!
There are no known issues with the current theme version functioning. Please make sure to update the plugins (check Appearance/Theme plugins tab) and clear your browser cache after the theme update.
Personal assistance is provided via tickets system – should you have other questions please submit us a request at http://cmsmasters.net/support/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of it.
Thank you.
We have updated the Theme version but still we are getting this error: https://www.screencast.com/t/4zF9ZTYxg27C
Hello, thank you for contacting!
There are no known issues with the current theme version functioning. Please make sure to update the theme plugins after the theme update and clear your browser cache, it can be helpful.
In case the issue remains actual please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
when is plan update for current version of wordpress
Hello, thanks for contacting!
We update themes in turn and besides some time is needed for approval from Themeforest reviewers. Our developers are working on updates at the moment – we do our best to release updates as fast as possible and highly appreciate your patience.
As a temporary solution to make the theme function correctly with WordPress 5.6 we recommend to use Test jQuery Updates plugin and Classic Editor plugin with the following settings .
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you.
Hello, I am from Romania and i want to integrate the payment with credit card with one provider from Romania.. I have the plugin allready. He work with short code. Please let me know if it’s posible to integrate the credit card method with your theme ?!
Many regards
Hello, thanks for contacting!
CMSMasters Donations plugin allows to choose between two payment gateways – PayPal or Stripe. We don’t plan integrations with other plugins or gateways at the moment as it requires serious theme customization.
In case you want to use WooCOmmerce plugin – by default WooCommerce has 4 installed payment gateways: BACS, Check Payments, Cash on Delivery and PayPal. The additional payment methods can be installed with plugins.
Please note that we can’t guarantee third-party plugins compatibility with the theme because we didn’t implement needed tests, appreciate your understanding.
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you.
Hallo, rev slider 6 is not showing in banner opation. and also child theme has error. can you fix that plaese
Hello, thanks for contacting!
Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
Before purchasing, I would like to know what payment gateways work with CMSMasters Donations plugin?
Hello, thanks for contacting and for your interest to the theme!
CMSMasters Donations plugin allows to choose between two payment gateways – PayPal or Stripe.
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you.
Hello! I can’t seem to make the sliders work (to edit the text), and all. I tried from both LayerSlider WP and also Slider Revolution, but they’re not working good. Also, I got doubled menu, and it’s interesting not in a good way.
Hello, thanks for contacting!
Speaking about doubled menu – most likely you imported demo content several times and menu items are duplicated because of it – you can easily remove unneeded menu items from the menu structure. Our demo menu is just an example one and should be substituted with your own in any case – you can easily create needed menu and set it as a Primary navigation on the menu settings.
The issue you have with sliders’ functioning isn’t a typical one – we didn’t receive similar requests from our customers and our demo site functions correctly. Please contact our support team at https://cmsmasters.net/support/ and our support agents will investigate the problem.
Thank you.
Where to change the DONATION button link?
Hello!
Header Donation button links to a ‘Donations submit form’ page which you can set in Settings > Donations, therefore if you need a button that links to some other page we can recommend you to use the Header Custom HTML field and add a button using HTML code.
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you.
i wished to buy the theme, just two questions: can the theme support video background in sliders, also is it possible to make the menu have no background color?
Hello, thanks for contacting and for your interest to our theme!
1) Yes, you can set a video background. Here is a link to Revolution slider documentation – it should be helpful: https://www.themepunch.com/revslider-doc/slider-revolution-documentation/
2) Yes, you can implement needed changes on a theme settings. Here is an example screenshot, take a look please: https://www.screencast.com/t/b3KxwySj
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you.
Hi.
1. You create theme in 17 March 17, how long did you planning support it?
2. How can i use custom payment system on page https://charity-ngo.cmsmasters.net/donate-confirmation/?campaign_id=10834 (for example https://www.interkassa.com/cms-modules/)?
Hello, thanks for contacting and for your interest to our theme!
1) The theme is supported and updated to make it compatible with current WordPress version while it is available for sale on Themeforest. We don’t plan to remove the theme from sale at an early date.
2) Our Donations plugin allows to choose between two payment gateway – PayPal or Stripe. We aren’t planning integrations with other plugins and gateways at the moment, thank you for understanding.
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you.
Hi, nice theme, we’re choosing it for a charity organization. Just a question for you: is it possibile to manage online donations through PayPal?
Hello, thanks for contacting and for your interest to our theme!
Our Donations plugin allows to choose between two payment gateways – PayPal or Stripe.
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you.
Hello, and sorry for the delay. many thanks for your answer
You are always welcome!:)
Please don’t hesitate to contact our support team at https://cmsmasters.net/support/ in case you have other questions.
Best regards!
Is this theme compatible with translation plugins (i.e. Polylang)?
Hello, thanks for contacting!
The theme is compatible with WPML plugin.
Speaking about Polylang – we can’t guarantee its compatibility with the theme as we didn’t implement such compatibility tests. Though we can’t deny mentioned plugin will work properly with our theme.
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you.
Awesome, thank you!
You are always welcome!:)
Hi, is this theme on sale right now? In the thumbnail, it says ”$39.” Thanks!
Oh, I have another question. It doesn’t look like there’s an option for a centered logo / split menu. Would that be difficult to do with CSS? Or is it something I can implement with a 3rd party plugin?
Hello, thanks for contacting!
There are no discounts that can be offered at the moment. Sale price was dedicated to Black Friday – Cyber Monday and actual price can be found on a theme page. Thumbnail will be corrected, appreciate your understanding.
To center logo you can use Compact Style Center Navigation header style.
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you.
Hello, please i was working on my website, and everything turned out to be in a boxed layout. I have checked the liquid layout, page view to be full but the landing page still comes up to be in a BOXED form please i urgently need your help on this as soon as possible
please here is my website
http://coracarecharity.orgKindly go through and help resolve this issue as soon as now or my client will crucify me
Thanks
Hello, thanks for contacting!
We received your request, its number is #50038, our support agent Max has responded to it and fixed the issue, so please check your site now. Please note that the issue you had was caused by the third-party plugins and custom css code. Appreciate your understanding.
Thank you!
Will you be having a black friday sale on this theme?
Hello, thanks for the question!
Yes, we are planning a black friday sale on this theme – please stay tuned.
Thank you!
Please i have a problem of importing the template to be exactly like the demo, I urgently need your assistance since the time of delivery is fast approaching
I need your help urgently
Hello, thanks for contacting!
Demo content can be imported in 3 steps: content import, settings import, sliders import, but it can be done really fast – please see the video tutorials here. Besides, we provide our customers with detailed documentation and our support team is always ready to assist you if any help is required – please submit us a personal request and provide your WordPress admin login.
Thank you!
