50 comments found.
Are the page title banner background images not editable? Don’t seem to see where that updates or if for some reason it’s disconnected from the featured image. Thanks
Hi, Please send us a support ticket. Our team will help you. Thanks.
How can I get a refund, since your theme does not support WooCommerce?
Hi, Please send us refund request. Thanks.
Can you tell me how to do it?
Good theme after going through it, but i want to find out whether the donation button can be floating or showing as users scroll down the pages. I do not want the donation button to go off seen while users scroll. An example is on this charity site; https://childrenatrisk.org/ The donation button do not go off, and that is great.
Hi, Please purchase the product then our team will help you. Thanks.
Why is “CharityPro” alt text forced into the template logo area? Have wasted a good amount of time trying to remove this. Pls update theme to permanently remove this!
alt=”CharityPro” title=”CharityPro”
Please send us a support ticket. You will get reply from our team.
Can you just post here ‘how to remove the alt text from the logo area’ ? That way, others with same problem can see the fix.
Please send us a support ticket. Our team will help you.
I’m not able to download the demo content whats up ?
Someone respond ASAP please
Please send us a support ticket. Our team will help you.
Hi, should you have Black Friday discounts or any promo code available for buying this theme?
Hi, We can give you some discount. Please send us a mail for this.
Hi, I can’t import demo settings/content. Please check my ticket #2604920
You will get reply from our support team.
Thank you. Kindly give me priority as it is for a very urgent matter!
Hi, If you not yet got the reply, please give the ticket ID.
Hello i purchased this template but it does not fit my requirements i requested a refund from your support and did not get anything from you so please i am kindly asking you here for refund
Please send us a support ticket. Our team will help you.
I send you a support ticket and told you that i did not find the template useful for the project i am working on that is why i asked you many times to get a refund and i did not get a good response from your side
Hi, Please send details about your issues. Also, we clearly mention every feature and option on the item description. So, not fit your requirement is not a valid issue for getting the refund. You need to point out the issue.
I cant import the demo. Ticket sent but no response yet. https://templatepath.ticksy.com/ticket/2543159/
Please send us a support ticket. Our team will help you. https://templatepath.ticksy.com/
Is it possible you can refund my money back. Your project is too bad. Anytime I try to deactivate the theme i het errors and would have to install wordpress all over again
Hi, Its for the theme support plugin. You need to deactivated the plugin before theme change.
My problem was solved by the team. Thanks a lot for the help
Charity Pro themes can’t work properly the “Theme Options” button. I can’t able to click any buttons in “Theme Options” I can’t be able to edit/modify my pages. Can you help me? Thank you!
Please send us a support ticket. Our team will help you.
Does the theme support rtl?
Hi, No, but we have plan to implement it.
Does this theme support woocommerce?
No, but you can use it.
but there are no shop cart or product pages designed for using it
Yes, the theme does not support woo-commerce. But you can install and use its basic features.
I installed woocommerce but theme pages overriding the default woocommerce pages. How to stop that?
Please send us a support ticket. Our team will help you.
No chance to import the demo data. Limit is high enough! What can I do?
Hi, Please send us a support ticket, we will help you.
I can’t seem to activate the template in order to import the demo. when I input my item purchase code it simply reloads and doesn’t do anything. please advise.
Hi, Please send us a support ticket, we will check the issue.
Is this template compatibale with woo commerce?
Hello I am interested in this theme. Can you make the Donation button visible on the top even when user scrolls down the page on desktop & mobile? (Donation button shouldn’t hide)
Hi, Yes, its possible. Please send us a support ticket after purchase. We will update the code for you.
i tried to submit a ticket and it tells me my purchase code is invalid
Please select “other category” if you have any issues with license.
Hello, interested in the theme.. can we add a top header with social icons and phone number?
Yes
How do you change the color of the pink toggle button on the mobile few?
Hi, Please send us a support ticket, we will help you.
Submitted! Thank you, much appreciated!
How can I buy this theme and pay with bitcoin?
Hi, You need to use PayPal/credit card for purchasing the item.
