Discussion on Charixy - Charity/Fundraising WordPress Theme

Discussion on Charixy - Charity/Fundraising WordPress Theme

Cart 282 sales
Well Documented

ZookaStudio supports this item

Supported

This author's response time can be up to 2 business days.

90 comments found.

Got your theme through my brother in UK, noticed that some of the plugins were not available on Wordpress plugin database?

CMSSuperheroes, EF3 Import and Export, EF3-Framework, Visual Composer, ZoDonations and zkCharixyEmail

Also, one time demo installation wasn’t found in the specified link.

Kindly assist. Need to set up the theme for a client asap. thanks.

Hi,

Have you contacted our support team via https://zooka.freshdesk.com yet? Please provide your site’s admin credentials, they will quickly install theme for you.

point33

point33 Purchased

I am trying to Register on the support portal and create a ticket but the reCaptcha is not working correctly. I pass the verification and get a check mark but the form doesn’t process and says the reCaptcha failed.

My issue is the stick menu is not working correctly neither is the custom styling for the Donate button.

Thanks!

point33

point33 Purchased

I sent the email two weeks ago.

Have you received the response yet?

crusin Purchased

does the theme support latest version of wordpres..

Hi, yes the theme works fine with latest version of Wordpress. Thank you!

crusin Purchased

any plans for updates…

We will update theme later. Thanks!

Hi there, I think there’s a little bug. I have just updated Wordpress (5.7.2.) and the theme to the last version and everything went OK, BUT, when updating the plugin “Slider Revolution” (from 6.0.2. to 6.4.6.), the dashboard “pages” and “posts” had their tables misaligned. I’ve rolled back the revslider update and evrything is OK again. I think the problem is in a CSS code at “tp-color-picker.css – Color Picker Plugin for Revolution Slider”, line 1628.
    .clearfix::before, .clearfix::after {
        content: " ";
        display: table; <<<<<<< HERE**
    }
...which inserts a space before the ‘th class=”check-column”...’ Hope it helps, and hope you can give a solution in order to update the revslider plugin to its last version. Thanks.

Hi! Thank you for your feedback. Could you please update your question and info your site to email . Our dev team will help you check the issue. Best regards!

You can also create a support request at https://zooka.freshdesk.com

I’ve just sent you an email.

guys any plans for an update….

hi Crusin, i have updated Rev Slider to 6.4.6 and Visual Composer 6.6.0. please deactive, remove and then re-install that. thank you!

yup…done…have send u another email about woocommerce layout issue

Please check your email. Thank you!

Social icons show as boxes on some pages when used in the header and footer, please advise?

Please open a support request here: https://zooka.freshdesk.com

How do you upgrade the theme i,e from 2.0 to 2.1 – can’t find a way to do this through WP admin?

Hi,

You can manually update theme by downloading the latest version from ThemeForest then update to your site. If you need help, please contact our support team at https://zooka.freshdesk.com

Regards,
ZK

FLN

FLN Purchased

I cannot get this wordpress theme to work at all.

Got it, my support team will check and help you to import demo soon.

FLN

FLN Purchased

Thank you for all of your help! I appreciate it!

Have a nice day.

any plans of update

Please write a support request to https://zooka.freshdesk.com if you need any help

Any schedule for an update for this theme? I don’t want to have to rebuild my client’s website because we can’t update Wordpress until the theme is compatible.

Please write a support request at https://zooka.freshdesk.com if your client’s site have any problem, we will update the theme later.

Still no update?

Hi,

Please update your site with latest version of the theme now. We are so sorry for any inconvenience you’ve met.

Regards,
ZK

Avoid this theme! Support not good, and the code is messy

Hi,

I cannot find any tickets under your name. Can you tell me what happened? We can help.

This needs to be updated, this theme and the latest Wordpress update has caused major issues. My other websites have all updated their themes, this is the only one dragging their feet.

We are working on this issue. We will update the theme soon.

Soon? This was three months ago! I am still operating on an old version of Wordpress and can’t update any of my plugins, so security is now an issue. I have now resolved that I am going to have to switch to a new theme and ditch this one as it is broken with the new Wordpress updates. All this at my expense. Very disappointed.

Hi,

Please update your site with latest version of the theme now. We are so sorry for any inconvenience you’ve met.

Regards,
ZK

When will this be updated for 5.5?

This theme is non more compatible with wordpress 5.5. To may errors. Javascript errors with .live function for example, etc… Please consider to update the theme!

We are updating all themes, we will release the new version soon.

please is the theme working with higher version of wordpress? am currrently on version 5.3 wordpress

Hi,

Please contact my support team for further help: https://zooka.freshdesk.com

Regards,
ZK

Hello am having challege with the theme on my wordpress. some component and pages are not working well, like the css is not working correctly.

Hi,

Please contact my support team for further help: https://zooka.freshdesk.com

Regards,
ZK

Hi Gys. I bought ur theme and try to use it but i have some huge problems, everything is not working. Theme options are not working. I dont know how to start work with my new website. http://hospicjum.zncr.ml Pls help me as soon as possiblem Thx.

The ticket is sent 4 days ago. And, 2 days ago my support team has asked if he can reset the site for you but no response.

Yes, because I send u before that I dont need the theme cos I bought a new one. I have been trying to get help from you for 11 days, unfortunately I couldn’t wait any longer because the client did not allow it so what would give me a reset of the page when I buy a new theme.

I see that you haven’t created the ticket right away, that’s why you don’t get any support 11 days ago. About refund request, you should follow the rule of Envato: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Regards,
ZK

I’ve just purchased the theme and I’m disappointed. There is no way of changing the /zkportfolio/ permalink easily. Well, it’s easy to change the custom posttype in CPT UI plugin, but then you loose the project edition capabilities (image gallery, date, client, credits, etc) Can you imagine trying to configure your website to show “www.mywebsite.com/projects” and you are obliged to show “www.mywebsite.com/zkportfolio” ?? Well, you can change it, but you have to purchase the “Customization services” of the them author. Utterly disappointed with this.

Hi,

We are so sorry to hear that. Please contact our support team for help: https://zooka.freshdesk.com

Regards,
ZK

I already contacted your support team, and the answer was: “you have to purchase the Customization services”. I think it should be a theme option to rename the /zkportfolio slug for the custom portfolio, and not a paid feature. All themes have. Regards.

Hi

I am sorry, we will review again and tell you step by step to change it

Thanks for your understanding

Hello,

I’m getting problem with the template : The site is experiencing technical difficulties. Please check your site admin email inbox for instructions The template is not working on desktop.

Pplease update your question here: Open Ticket or email

Our supporter can check your info and we can solved your issue together with you.

A few questions prior to purchase: 1. Does this theme has a header builder? We want to customize the black top bar to add a menu and other links. 2. Can the dark mega menu background be changed in the theme settings? 3. Can button colors be changed per button? Or does it use one primary color? 4. Is there an ‘HTML Block’ that can be edited in one place but added to multiple page?

Hi,

I hope you are well today and thanks for asking the question. 1. You’re talking about header top section: We use widget sidebar wordpress for header top. You can add any widget you want to “Header top” sidebar. See screenshot to make it clear: http://prntscr.com/omrwiw 2.Yes you can change it in theme options, see screenshot below for details: http://prntscr.com/omryes 3. You have two choose for button: “CMS button” and “Button”: if you “Button” element, you can change color of button. For example: http://prntscr.com/omrz20 http://prntscr.com/omrz95 4. Where you want to add “HTML block”? Header section? Content section or Footer section?

Lets me known if you have other questions

Best regard, Zooka support Team!

Thank you – We want the ability to add an HTML block to any page.

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