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Charixy 1.0.7 18 Dec, 2018
- Updated Visual Composer 5.6
- Updated Rev Slider 188.8.131.52
- CMSSuperheroes 1.1.1
- EF3 Framework 1.1.1
Only Visual Composer and Rev Slider were included in the updated download files. CMS Superheroes and EF3 both now say they are outdated and need to be updated… but not included in the Themeforest download as in previous ZIP files.
Am I missing something? THANKS!
please de-active CMS Superheroes and EF3 plugin, then delete it, then re-install it with our require plugin link! all plugin updated on our live update server !
if have any issues, please make a ticket at http://support.zooka.io/support/tickets/new
with your details : wordpress admin login and ftp info (user and password)
our supporter will check as soon as possible !
Got it, thank you! Sorry for the oversight
I am not able to increase the logo size. Please share the code I need to put in the Additional CSS section. Regards, Dev
for increase the logo size please add this css code to Additional CSS :
if still have issue, please make a ticket at http://support.zooka.io/support/tickets/new
QUESTION: any idea why trying to edit info for a ‘member’ on an already published CMS Member Carousel component that the site then displays, “Please add a member!”?
I can see the members when editing, but publishing removes them on the Preview/Live site.
Search the support forum and here to no avail. ~ Thanks!
Could you please ticket Ticket channel or email to us
I really appreciate your patience with this, should you need help with something else, please do not hesitate and let me know. Have a good day ahead!
Ok I’ve registered the api key, now where can I put it in the theme to make the maps work?
Please edit shortcode map and add your key on shortcode map setting
Hello. We have a problem with your template. With these settings: http://joxi.ru/823VzleU98VKWm we should get this result: http://joxi.ru/8AnjpRDTzy50DA , but even when you import the template we get 5 pieces in a row: http://joxi.ru/KAxab8RFZKJqzr and this problem we can not fix.
The block below has the same problem: http://joxi.ru/p27VbNeUKNyx3m
We think that the problem is possible on the hosting, but gave RW rights for any user http://joxi.ru/12MvZPKilkeKwA But the problem did not dare http://joxi.ru/MAjjbLVTjk0LLA
What solutions to this problem can you offer?
Please make a ticket at: http://support.zooka.io/support/tickets/new
with admin and ftp info,
our support team will help you asap !
I did it yesterday. You have not answered yet. What is the money back procedure? thank
please wait a moment, we are checking your ticket !
the problem is not solved. Your template is very raw. Give back the money, please
Please open a refund request.
Demo sites do not install properly…. Please answer support tickets in a reasonable amount of time.
We got your ticket: http://support.zooka.io/a/tickets/5543 and will reply to it asap
how do we update the theme, since tried update it and it broke the entire site.
You can read in the documentation. If you cannot figure it out, please contact our support team at https://zooka.freshdesk.com
Hi as Gulfpower mentions (https://themeforest.net/comments/21546761), there seems to be a bug when adding/editing members on the Team Carousel. As soon as you edit using the backend editor, the output code generated seems quite different and breaks the carousel. It just says ‘Please add a member!’. I’ve got round this for now by editing the output code manually but this is a right pain! Any ideas as to why this is happening?
Please contact our support team, we will check this issue on your site.
Add offline payment with instructions and an option to enable/disable payment method
Please contact our support team for further information: https://zooka.freshdesk.io
Return my money. Finally. Make money on other fools who buy your topic and suffer with it
We understand that if you have met any issues while using this them, you feel unhappy, but please don’t use these words to our effort to make a product on ThemeForest where asks for many review times before letting us selling anything here. I recommend you to ask our support team for help: https://zooka.freshdesk.com – so, you may see that this theme is not a bad choice.
I have several times written off with you in your tech support on the site https: //zooka.freshdesk.com. No particular results. Therefore, I will continue to communicate with you on the site https://themeforest.net/.
When I asked a question about the refund, you started asking me some incomprehensible questions, when you yourself several times in several tickets solved the same type problems that arose with your template.
I repeat. There are a lot of problems with the template and I just asked for a refund. That did not happen. I no longer want to run and write to your support with the question “why the standard wordpress functionality does not work”.
Can you tell me your ticket number? Because I don’t see your ticket on our system. If you have already created the ticket, you can get the email from our support system with the ticket link.
I have already created not one or two tickets on your system. You cannot solve my problem once and for a long time. Why, buying other templates, I do not even know what their name is? I just take and use the template. Just return the money. Your product does not suit me. I ask to return the money for more than 2 months!
You should open the refund request, then we can give it to you: https://themeforest.net/refund_requests/new
I want to tell you that we never deceive. You can see that I cannot find your account “faynodesign” on our support site. And this is other name: http://prntscr.com/o15uoi “Roman” – that’s why we cannot find that. Hope you understand this case.
By the way, ThemeForest is just the marketplace. You can ask for a refund: https://themeforest.net/refund_requests/new if you don’t like the theme – just in this case, I will approve that.
A few questions prior to purchase:
1. Does this theme has a header builder? We want to customize the black top bar to add a menu and other links.
2. Can the dark mega menu background be changed in the theme settings?
3. Can button colors be changed per button? Or does it use one primary color?
4. Is there an ‘HTML Block’ that can be edited in one place but added to multiple page?
Lets me known if you have other questions
Zooka support Team!
Thank you – We want the ability to add an HTML block to any page.
I’m getting problem with the template : The site is experiencing technical difficulties. Please check your site admin email inbox for instructions
The template is not working on desktop.
Pplease update your question here: Open Ticket or email
I’ve just purchased the theme and I’m disappointed.
There is no way of changing the /zkportfolio/ permalink easily. Well, it’s easy to change the custom posttype in CPT UI plugin, but then you loose the project edition capabilities (image gallery, date, client, credits, etc)
Can you imagine trying to configure your website to show “www.mywebsite.com/projects” and you are obliged to show “www.mywebsite.com/zkportfolio” ??
Well, you can change it, but you have to purchase the “Customization services” of the them author.
Utterly disappointed with this.
We are so sorry to hear that. Please contact our support team for help: https://zooka.freshdesk.com
I already contacted your support team, and the answer was: “you have to purchase the Customization services”. I think it should be a theme option to rename the /zkportfolio slug for the custom portfolio, and not a paid feature. All themes have. Regards.
I am sorry, we will review again and tell you step by step to change it
Thanks for your understanding
Please go to our support site: https://zooka.freshdesk.com and ask for help
Hi Guys. I tried but i dont know where I can find a purchase code?
You can go to the download tab in your ThemeForest dashboard and download the license from it.
Hi Guys. I send u a messages but still dont have any answers. Honestly I dont want your theme coś my client dont want waiting more. Please contant me to refound of your theme cos yesterday I bought newone for this website.
I am sorry that I can no longer use your template, but the technical support is taking too long.
with kind regards
I don’t get any ticket of yours on our support site: https://zooka.freshdesk.com
So I dont know whats going on but I send u a ticket long time ago.
Anyway is its possible to refound ur theme cos I really dont need it now – like I said I bought a newone for my client.
I will be happy if you accept my request
The ticket is sent 4 days ago. And, 2 days ago my support team has asked if he can reset the site for you but no response.
Yes, because I send u before that I dont need the theme cos I bought a new one.
I have been trying to get help from you for 11 days, unfortunately I couldn’t wait any longer because the client did not allow it so what would give me a reset of the page when I buy a new theme.
I see that you haven’t created the ticket right away, that’s why you don’t get any support 11 days ago. About refund request, you should follow the rule of Envato: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Hello am having challege with the theme on my wordpress. some component and pages are not working well, like the css is not working correctly.
Please contact my support team for further help: https://zooka.freshdesk.com
please is the theme working with higher version of wordpress? am currrently on version 5.3 wordpress
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