Web Themes & Templates

Discussion on Charixy - Charity/Fundraising WordPress Theme

ZookaStudio

ZookaStudio supports this item

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76 comments found.

QUESTION:

Charixy 1.0.7 18 Dec, 2018

- Updated Visual Composer  5.6
- Updated Rev Slider 5.4.8.1
- CMSSuperheroes 1.1.1
- EF3 Framework 1.1.1

Only Visual Composer and Rev Slider were included in the updated download files. CMS Superheroes and EF3 both now say they are outdated and need to be updated… but not included in the Themeforest download as in previous ZIP files.

Am I missing something? THANKS!

hi GulfPower, please de-active CMS Superheroes and EF3 plugin, then delete it, then re-install it with our require plugin link! all plugin updated on our live update server !

if have any issues, please make a ticket at http://support.zooka.io/support/tickets/new with your details : wordpress admin login and ftp info (user and password)

our supporter will check as soon as possible !

thanks !

Got it, thank you! Sorry for the oversight ;)

Thank you

I am not able to increase the logo size. Please share the code I need to put in the Additional CSS section. Regards, Dev

hi strappbs,

for increase the logo size please add this css code to Additional CSS :

cms-header-logo a img{

max-height: fit-content; }

if still have issue, please make a ticket at http://support.zooka.io/support/tickets/new

Cheer,

QUESTION: any idea why trying to edit info for a ‘member’ on an already published CMS Member Carousel component that the site then displays, “Please add a member!”?

I can see the members when editing, but publishing removes them on the Preview/Live site.

Search the support forum and here to no avail. ~ Thanks!

Hello,

Could you please ticket Ticket channel or email to us

I really appreciate your patience with this, should you need help with something else, please do not hesitate and let me know. Have a good day ahead!

Best Regards,

Ok I’ve registered the api key, now where can I put it in the theme to make the maps work?

Hi

Please edit shortcode map and add your key on shortcode map setting

Thank you

Hello. We have a problem with your template. With these settings: http://joxi.ru/823VzleU98VKWm we should get this result: http://joxi.ru/8AnjpRDTzy50DA , but even when you import the template we get 5 pieces in a row: http://joxi.ru/KAxab8RFZKJqzr and this problem we can not fix. The block below has the same problem: http://joxi.ru/p27VbNeUKNyx3m We think that the problem is possible on the hosting, but gave RW rights for any user http://joxi.ru/12MvZPKilkeKwA But the problem did not dare http://joxi.ru/MAjjbLVTjk0LLA What solutions to this problem can you offer?

Hi, please wait a moment, we are checking your ticket !

Cheer,

the problem is not solved. Your template is very raw. Give back the money, please

Hi,

Please open a refund request.

Demo sites do not install properly…. Please answer support tickets in a reasonable amount of time.

Hi,

We got your ticket: http://support.zooka.io/a/tickets/5543 and will reply to it asap

Regards,
ZK

hello,

how do we update the theme, since tried update it and it broke the entire site.

Hi,

You can read in the documentation. If you cannot figure it out, please contact our support team at https://zooka.freshdesk.com

Hi as Gulfpower mentions (https://themeforest.net/comments/21546761), there seems to be a bug when adding/editing members on the Team Carousel. As soon as you edit using the backend editor, the output code generated seems quite different and breaks the carousel. It just says ‘Please add a member!’. I’ve got round this for now by editing the output code manually but this is a right pain! Any ideas as to why this is happening?

Hi,

Please contact our support team, we will check this issue on your site.

Regards, ZK

Add offline payment with instructions and an option to enable/disable payment method

Hi,

Please contact our support team for further information: https://zooka.freshdesk.io

Regards,
TM

Return my money. Finally. Make money on other fools who buy your topic and suffer with it

Hi,

You should open the refund request, then we can give it to you: https://themeforest.net/refund_requests/new

http://joxi.ru/D2P6bNxIq1lRvr And you gentlemen are also deceiving. About the refund, you also bring screenshots or we will not disgrace? I think I’ll write more in timforest about your dishonest attitude

I want to tell you that we never deceive. You can see that I cannot find your account “faynodesign” on our support site. And this is other name: http://prntscr.com/o15uoi “Roman” – that’s why we cannot find that. Hope you understand this case.

By the way, ThemeForest is just the marketplace. You can ask for a refund: https://themeforest.net/refund_requests/new if you don’t like the theme – just in this case, I will approve that.

Regards, ZK

A few questions prior to purchase: 1. Does this theme has a header builder? We want to customize the black top bar to add a menu and other links. 2. Can the dark mega menu background be changed in the theme settings? 3. Can button colors be changed per button? Or does it use one primary color? 4. Is there an ‘HTML Block’ that can be edited in one place but added to multiple page?

Hi,

I hope you are well today and thanks for asking the question. 1. You’re talking about header top section: We use widget sidebar wordpress for header top. You can add any widget you want to “Header top” sidebar. See screenshot to make it clear: http://prntscr.com/omrwiw 2.Yes you can change it in theme options, see screenshot below for details: http://prntscr.com/omryes 3. You have two choose for button: “CMS button” and “Button”: if you “Button” element, you can change color of button. For example: http://prntscr.com/omrz20 http://prntscr.com/omrz95 4. Where you want to add “HTML block”? Header section? Content section or Footer section?

Lets me known if you have other questions

Best regard, Zooka support Team!

Thank you – We want the ability to add an HTML block to any page.

Hello,

I’m getting problem with the template : The site is experiencing technical difficulties. Please check your site admin email inbox for instructions The template is not working on desktop.

Pplease update your question here: Open Ticket or email

Our supporter can check your info and we can solved your issue together with you.

I’ve just purchased the theme and I’m disappointed. There is no way of changing the /zkportfolio/ permalink easily. Well, it’s easy to change the custom posttype in CPT UI plugin, but then you loose the project edition capabilities (image gallery, date, client, credits, etc) Can you imagine trying to configure your website to show “www.mywebsite.com/projects” and you are obliged to show “www.mywebsite.com/zkportfolio” ?? Well, you can change it, but you have to purchase the “Customization services” of the them author. Utterly disappointed with this.

Hi,

We are so sorry to hear that. Please contact our support team for help: https://zooka.freshdesk.com

Regards,
ZK

I already contacted your support team, and the answer was: “you have to purchase the Customization services”. I think it should be a theme option to rename the /zkportfolio slug for the custom portfolio, and not a paid feature. All themes have. Regards.

Hi

I am sorry, we will review again and tell you step by step to change it

Thanks for your understanding

Hi Gys. I bought ur theme and try to use it but i have some huge problems, everything is not working. Theme options are not working. I dont know how to start work with my new website. http://hospicjum.zncr.ml Pls help me as soon as possiblem Thx.

The ticket is sent 4 days ago. And, 2 days ago my support team has asked if he can reset the site for you but no response.

Yes, because I send u before that I dont need the theme cos I bought a new one. I have been trying to get help from you for 11 days, unfortunately I couldn’t wait any longer because the client did not allow it so what would give me a reset of the page when I buy a new theme.

I see that you haven’t created the ticket right away, that’s why you don’t get any support 11 days ago. About refund request, you should follow the rule of Envato: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Regards,
ZK

Hello am having challege with the theme on my wordpress. some component and pages are not working well, like the css is not working correctly.

Hi,

Please contact my support team for further help: https://zooka.freshdesk.com

Regards,
ZK

please is the theme working with higher version of wordpress? am currrently on version 5.3 wordpress

Hi,

Please contact my support team for further help: https://zooka.freshdesk.com

Regards,
ZK

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