91 comments found.
One question before buying, is it one template theme already ready for use, or will I have to assemble it from individual elements.
Hello,
You will be able to use our theme right away. After installing, you can customize the demo you love, and no need to assemble it from individual elements.
Regards
Got your theme through my brother in UK, noticed that some of the plugins were not available on Wordpress plugin database?
CMSSuperheroes, EF3 Import and Export, EF3-Framework, Visual Composer, ZoDonations and zkCharixyEmail
Also, one time demo installation wasn’t found in the specified link.
Kindly assist. Need to set up the theme for a client asap. thanks.
Hi,
Have you contacted our support team via https://zooka.freshdesk.com yet? Please provide your site’s admin credentials, they will quickly install theme for you.
I am trying to Register on the support portal and create a ticket but the reCaptcha is not working correctly. I pass the verification and get a check mark but the form doesn’t process and says the reCaptcha failed.
My issue is the stick menu is not working correctly neither is the custom styling for the Donate button.
Hi,
You can write an email to zooka.sp@gmail.com and mention that you are “point33”, my support team will check to help you
Regards,
ZK
sent
Thanks!
I sent the email two weeks ago.
Have you received the response yet?
does the theme support latest version of wordpres..
Hi, yes the theme works fine with latest version of Wordpress. Thank you!
any plans for updates…
We will update theme later. Thanks!
.clearfix::before, .clearfix::after {
content: " ";
display: table; <<<<<<< HERE**
}
...which inserts a space before the ‘th class=”check-column”...’
Hope it helps, and hope you can give a solution in order to update the revslider plugin to its last version. Thanks.
Hi! Thank you for your feedback. Could you please update your question and info your site to email . Our dev team will help you check the issue. Best regards!
You can also create a support request at https://zooka.freshdesk.com
I’ve just sent you an email.
guys any plans for an update….
Hello there This theme will be updated soon. If you experience any issues or need support , please update your question here: email . We will check and solved your issue together with you. Warm regards!
hey we update theme to 2.1 but we couldnt find the updated versions of 3. Rev Slider 6.3.x, 4. Visual Composer 6.4.x
hi Crusin, i have updated Rev Slider to 6.4.6 and Visual Composer 6.6.0. please deactive, remove and then re-install that. thank you!
yup…done…have send u another email about woocommerce layout issue
Please check your email. Thank you!
Social icons show as boxes on some pages when used in the header and footer, please advise?
Please open a support request here: https://zooka.freshdesk.com
How do you upgrade the theme i,e from 2.0 to 2.1 – can’t find a way to do this through WP admin?
Hi,
You can manually update theme by downloading the latest version from ThemeForest then update to your site. If you need help, please contact our support team at https://zooka.freshdesk.com
Regards,
ZK
I cannot get this wordpress theme to work at all.
Please open a support request at https://zooka.freshdesk.com – and provide your site admin credentials, I will import it for you
I sent in a support ticket
Got it, my support team will check and help you to import demo soon.
Thank you for all of your help! I appreciate it!
Have a nice day.
any plans of update
Please write a support request to https://zooka.freshdesk.com if you need any help
Any schedule for an update for this theme? I don’t want to have to rebuild my client’s website because we can’t update Wordpress until the theme is compatible.
Please write a support request at https://zooka.freshdesk.com if your client’s site have any problem, we will update the theme later.
Still no update?
Hi,
Please update your site with latest version of the theme now. We are so sorry for any inconvenience you’ve met.
Regards,
ZK
Avoid this theme! Support not good, and the code is messy
Hi,
I cannot find any tickets under your name. Can you tell me what happened? We can help.
This needs to be updated, this theme and the latest Wordpress update has caused major issues. My other websites have all updated their themes, this is the only one dragging their feet.
We are working on this issue. We will update the theme soon.
Soon? This was three months ago! I am still operating on an old version of Wordpress and can’t update any of my plugins, so security is now an issue. I have now resolved that I am going to have to switch to a new theme and ditch this one as it is broken with the new Wordpress updates. All this at my expense. Very disappointed.
Hi,
Please update your site with latest version of the theme now. We are so sorry for any inconvenience you’ve met.
Regards,
ZK
When will this be updated for 5.5?
This theme is non more compatible with wordpress 5.5. To may errors. Javascript errors with .live function for example, etc… Please consider to update the theme!
We are updating all themes, we will release the new version soon.
please is the theme working with higher version of wordpress? am currrently on version 5.3 wordpress
Hello am having challege with the theme on my wordpress. some component and pages are not working well, like the css is not working correctly.
Hi Guys. I tried but i dont know where I can find a purchase code?
Hi,
You can go to the download tab in your ThemeForest dashboard and download the license from it.
Regards,
ZK
Hi Guys. I send u a messages but still dont have any answers. Honestly I dont want your theme coś my client dont want waiting more. Please contant me to refound of your theme cos yesterday I bought newone for this website.
I am sorry that I can no longer use your template, but the technical support is taking too long. with kind regards
I don’t get any ticket of yours on our support site: https://zooka.freshdesk.com
So I dont know whats going on but I send u a ticket long time ago. Anyway is its possible to refound ur theme cos I really dont need it now – like I said I bought a newone for my client.
I will be happy if you accept my request Thank u
The ticket is sent 4 days ago. And, 2 days ago my support team has asked if he can reset the site for you but no response.
Yes, because I send u before that I dont need the theme cos I bought a new one. I have been trying to get help from you for 11 days, unfortunately I couldn’t wait any longer because the client did not allow it so what would give me a reset of the page when I buy a new theme.
I see that you haven’t created the ticket right away, that’s why you don’t get any support 11 days ago. About refund request, you should follow the rule of Envato: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Regards,
ZK
I’ve just purchased the theme and I’m disappointed. There is no way of changing the /zkportfolio/ permalink easily. Well, it’s easy to change the custom posttype in CPT UI plugin, but then you loose the project edition capabilities (image gallery, date, client, credits, etc) Can you imagine trying to configure your website to show “www.mywebsite.com/projects” and you are obliged to show “www.mywebsite.com/zkportfolio” ?? Well, you can change it, but you have to purchase the “Customization services” of the them author. Utterly disappointed with this.
Hi,
We are so sorry to hear that. Please contact our support team for help: https://zooka.freshdesk.com
Regards,
ZK
I already contacted your support team, and the answer was: “you have to purchase the Customization services”. I think it should be a theme option to rename the /zkportfolio slug for the custom portfolio, and not a paid feature. All themes have. Regards.
Hi
I am sorry, we will review again and tell you step by step to change it
Thanks for your understanding
Hello,
I’m getting problem with the template : The site is experiencing technical difficulties. Please check your site admin email inbox for instructions The template is not working on desktop.
Pplease update your question here: Open Ticket or email
Our supporter can check your info and we can solved your issue together with you.