Sara_p

Sara_p supports this item

Supported

This author's response time can be up to 1 business day.

1300 comments found.

It seems to me when I look at the code in Chrome, that Cheope places the Google Universal Analytics code in the body text and not in the header. Is that correct?

Hi there,

on our live demo it’ s printed inside <head> tag , if you still have this problem write a ticket on our Suport Desk and we help you to fix.

Dear Sara_p

I have problem with my cheope, the pagination of blog (pinterest style) are broken. the numbering pagination view look so bad and conflict with the content.

You can see at my web : http://grosirvitamin.com/berita/ Please make update..

Thank you

Hi there,

yes we could see to fix blog pagination layout on next Cheope update release, thanks for the feedback.

Hello, I find no solution … Please could you explain to me why all the saved settings on my site sometimes disappear for no reason? I have to upload a backup for everything back. I don’t understand …. Is it the fault of my hosting (1 and 1 and their database?) Or is a bug on your theme? or a virus? Everything disappears: sidebars, custom scripts, logo etc …. Incomprehensible my web site is ok, i work on it during 1 hour, I drink a coffee, i go back in my office and all theme settings are arbitrary reset…..

Hi there,

please write a ticket on our Support Desk as we investigate about your strange issue.

Problem was related to my host (1and1), I have uploaded my sql database in OVH, no problem anymore ! My site was fully functional when it was protected behind a htaccess password but as soon as I removed it to make my website public, some data randomly disappeared into the sql database. I analyzed everything on VirusTotal, I checked the codes, no SQL injection problem. I highly recommend to avoid 1and1 for a shared subscription

Hi Sylvainf, thanks very much for your feedback ;)

Dear..

I have new problem when update the woocommerce plugin, The product showing only half of page, please check http://grosirvitamin.com/shop/ or http://grosirvitamin.com/ Thank you..

Dear kungkang,

just wait the update for WooCommerce 2.6 that goes out in a few days.

I have the same problem as “kungkang” my categories are not displaying more than 2 columns. Even after upgrading to woocommerce 2.6.1. Please advise.

Hi vikckey,

we will send a Cheope update soon for WooCommerce 2.6

Hi dear Sara, I’m still in love with my old cheope, but I have the same problem with the columns, 3 instead of 5 and all my products on the left. Such a shame because tomorrow start the Sales in France :-( When will the update be ready ? Kind regards

Hi there,

we released yesterday the update for WooCommerce 2.6(Cheope 2.5.1), take a look on your themeforest account ;)

If I have Cheope activated and I run a Structured Data Testing, I am getting an error saying “One of price or priceSpecification must be provided”. If I activate another theme, such as Storefront, I don’t get this error. There is something wrong in the code, I believe it is in the price.php file in the woocommerce folder. I tried to fix it in the cheope child folder but it didn’t work. Php is impossible for me… I think you should try to fix this as it is important for rich snippets…

Hi there,

we will investigate about this and fix on next update, thanks for your feedback :)

Thanks Andrea. I figured out how to fix it. In the price.php file located in the woocommerce folder (the one inside the folder cheope), I added:

<meta itemprop=”price” content=”<?php echo $product->get_price(); ?>” />

right on top of: <meta itemprop=”priceCurrency” content=”<?php echo esc_attr( get_woocommerce_currency() ); ?>” />

This fixed it and now I can see the rich snippets in the Google searches. I don’t know if there would be a better way, but works for now…

Thanks Shop4Safety for your feedback, I will turn to the developers.

Dear..

I have problem after update the theme, the related product showing not correct. My related are 6 products, but showing at 1rst row : 2 products, 2nd row : 3 products, and 3rd : 1 product.

Please fix it and update the theme.

Thank you so much..

Hi there,

we are not able to recreate this issue, are you sure to update in the right way ? try to upload the new verison on a different directory, overwriting the existing one could be cause some trouble.

I am very sure, using the latest of update.. and there are no errors. just not correct.

Please check it.

Dear customer,

we are very sorry for you’ re experience anyway we are really not able to recretate your issue on our installations, so please wrote a ticket on our Support Desk as we can help you directly to fix this problem.

Dear author team. Some of the translations are not showing front end, even though the translation-files and Loco translate show that they are translated. The settings and wp-config is setup in the right language. Is this a common problem? It is mainly the My Account page that misses some translations.

Hi there,

try to update the woocommerce translation files, this could be solve your issue.

Hi

After I updated to WooCommerce 2.6.1 and Cheope 2.5.1 my shop did not display properly. All the product images in the catalog were pushed to the left in a column and I noticed that several WooCommerce templates were not up to date. I had to update them manually. Checkout seemed to function ok.

I have had to revert to a backup to run my e-commerce site.

Please update Cheope to WooCommerce 2.6.1 and solve the shop css presentation issues!

Thanks

Hi there,

we are not able to recreate your issue, so please write a ticket on our Support Desk as we help you to update the theme in the right way.

Please remember to update the ChangeLog when pushing out new versions, the latest update still doesn’t show up (posted 20th of June). Thanks!

Thanks for the feedback, it’ s update now ;)

Hi, does 2.5.1 have WooCommerce 2.6 and Wordpress 4.6 support added? The change logs are not listing both in the same list.

Hi there. We have been using cheope for almost three years now and the update to v.2.5.1 (and WooCommerce 2.6.2) has some key issues that other customers are experiencing.

I have installed the default cheope v.2.5.1 theme and removed our child theme and the issues continue.

To quote other customers…

“After I updated to WooCommerce 2.6.1 and Cheope 2.5.1 my shop did not display properly. All the product images in the catalog were pushed to the left in a column and I noticed that several WooCommerce templates were not up to date. I had to update them manually. “

We are also seeing the above issue.

And…

“I have problem after update the theme, the related product showing not correct. My related are 6 products, but showing at 1rst row : 2 products, 2nd row : 3 products, and 3rd : 1 product.”

We are also seeing the above issue. So it’s not just one customer.

Have you fixed these issues yet? An update would be very useful.

We had to roll back to cheope 2.5.0 but of course this has serious incompatibilities with WooCommerce 2.6.2, especially on the My Account page that now uses tabbed content. This also has responsive css issues if you view My Account on a smart phone or smaller screen device. I wonder if you had tested this? Have you fixed it yet?

Many thanks.

Hi airship,

about my-account you can use thi css code to solve untill the update will not release:

@media (max-width: 767px) { 
nav.woocommerce-MyAccount-navigation {
        float: none !important;
        width: 100% !important;
    }

    div.woocommerce-MyAccount-content {
        float: none !important;
        width: 100% !important;
    }
}

for the other things as you can see o our live demo here and see by your self that cheope with WooCommerce 2.6 works. So I suggest you to update again Cheope to the last version and to contact our Support Desk for any eventually issue.

Hi there.

Many thanks for the additional css to fix responsive rendering on the My Account tabs.

I will contact you through your support desk and give you admin details to find out why the rendering issues are occurring. Please see below, another customer has contacted you about the product rendering issues.

All the best.

Was answered too ;)

Hello. I am having the same problem as the people above, after updating to woocommerce latest version. The grid display of the products are all over the place. Hoping for a quick fix? Many thanks!

Hello. Indeed I have different sidebars. Thanks. It still doesn’t work well… I will try to fix it myself.

Hello. For the others that have the same problem, overwrite the cheope/woocommerce/single-product\related.php file with the original provided in the woocommerce plugin. It will display correctly the rows. Let me know the results folks :)

Hi there,

thanks for your feedback we will see to include this fix on next update.

Hi there,

I am having trouble with the theme’s product page as well. The single product image is now a thumbnail and all of the text and images are flushed left. Have tried the advice from advertisingtech to copy the related.php file over but its still the same. Any way to fix this issue? Thanks.

Hi there,

the fix suggested by the user above was about related product column number, be sure you update right the theme to the last version and if you can write a ticket on our Support Desk as we can check directly what’ s wrong on your installation.

Hi there,

My theme is currently the latest and I have updated everything as usual. I did not add in anything new, its just the cheope theme, woocommerce plugin but it just turns out messy so I think its something to do with the theme. The word related is now right beside the thumbnail. And its only on the single product image page, can you please advise a CSS fix on this? Thanks

Hi butterwiskers,

for tihs kind of things you should contact our Support Desk, anyway if you provide a link of a single product page I could see to give you a little css fix.

eches83

eches83 Purchased

Hi,

There are 2 issues that I would like to highlight and to be fixed in the upcoming update

1. there is an issue for item quantity in cart page (via mobile viewing). Please see the following screenshots for better illustration of the issue

https://idealcreativegifts.com/wp-content/uploads/2016/08/2-1.jpg (demo theme) https://idealcreativegifts.com/wp-content/uploads/2016/08/1.jpg (live site – mine)

There is no way customer could see the quantity of the item they have purchased and the quantity cannot be adjusted due to layout issue.

2. There is layout issue inside the customer dashboard (edit addresses, edit account etc) when viewing on mobile. The following is one example of layout issue

https://idealcreativegifts.com/wp-content/uploads/2016/08/3.jpg

Please give extra attention to mobile viewing because I can see the shift of purchasing done through mobile instead of desktop. The mobile layout needs to appear great as in the desktop viewing as well.

May I know when is the next update and I would like to know whether this issue can be fixed in the next update? I love using YIT themes and I really hope the mobile issues will be addressed ASAP

yith-andrea

yith-andrea Author Team

Hi eches83,

thanks for your feedback we will see to fix on next update that probably will be released withn the end of August.

eches83

eches83 Purchased

Thanks. You guys are the best! ????

Hi, how do i fix the text spacing?

yith-andrea

yith-andrea Author Team

Hi kewinbrownza,

you should be a little bit more specific ;)

Anyway write a ticket on our Support Desk as help you directly with your request.

eches83

eches83 Purchased

Hi,

Ship to shipping address is not working. Please take a look at the screenshot below.

https://idealcreativegifts.com/wp-content/uploads/2016/08/1-1.jpg

Please fix it in the next update. Thanks

yith-andrea

yith-andrea Author Team

Hi eches,

we are not able to recreate your issue on our installation, be sure you don’ t have javascript error on the console.

Sylvainf

Sylvainf Purchased

Hi, thanks for your theme. I made some customisations on the css of elastic slider but is it possible to add a touch swipe mode on this slider to move it with a finger on a tablet and a smartphone? A modification of CSS? Several clients have told me that lack of swipe was a problem. Thanks :)

yith-andrea

yith-andrea Author Team

Hi Sylvainf,

will be difficult to modify the elastic slider code for this, anyway try to write a ticket on our Support Desk and we try to see what could be done to help you.

Hi There – Nice theme. I am using Cheope 2.4.2, and it appears all woocommerce product categories use the SEO page title inherited from the main ‘shop’ page. Where in the theme would I find this – and or is there a simple way to have custom page titles for woocommerce categories?

yith-andrea

yith-andrea Author Team

Hi there,

for this kind of issue you should write a ticket on our Support Desk.

by
by
by
by
by
by