Sara_p

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1319 comments found.

Hi – I have just taken over a site using your Cheope Shop it is very out of date. Please could you let me know what the current version number is? I will be buying the theme again myself but want to do my research first. Thanks.

Hi dewargreenltd,

the last version is 2.5.1

The demo file is linked to support expiry which is meaningless. The themefile is accessable on themeforest and does not include demo file.

Ideally like most other authers it should be part of download file.

I need only files(including demo) and not your support!

Hi matrixdc,

you can find the demo files on the package that you download from your ThemeForest MyAccount page, the directory is named “sample-data”

Ciao Sara, scusami ma ho installato il tema Cheope e non riesco in alcun modo a eliminare la voce “Myaccounts” in alto a destra della pagina. Come posso fare? Grazie mille Daniela

Ciao Daniel,

prova ad inserire il seguente codice al functions.php del tema:

add_filter( 'yit_header_login_register_widget' , 'yit_hide_header_login_register_widget' );

function yit_hide_header_login_register_widget( $show ) {

$show = false;
return $show;

}

How can one turnoff the Cheope theme cache? It’s causing a number of issues.

Hi amazemedia,

the Cheope theme doesn’ t have a cache system, do you using W3TC or WP Super Cahce plugins ?

I’m referring to the cache folders in the cheope theme folder and the cache folder in the cheope-child folder. I’ve tried resetting cache within Backup & Reset but old version keeps populating.

could be you have some permission issue on your installation, try to delete the css file inside cache folder via ftp and then resave the theme option.

Hi..

Last Update 21 June 16 << too old

Not interesting..

Hi apakata,

we are saorry for this, sometimes we are busy and this don’ t let us to release soon an update, anyway the last version of Cheope it’ s compatible with the last version of WordPress and WooCommerce without problems.

Cheope has not been updated since June. Will there be an update soon?

Hi maranathasf,

sorry for the late response, we are working to all of our themes, we hope to send an update for cheope within next month, probably ready fopr WooCommerce 2.7.

Hello, Some Pre-Packaged plugins must be moved from ThemeForest package to theme/plugins directory, inside the theme folder, before install plugins from this page…. On the folder, there is only one plugin, i cant find the another plugin… Can u tell me where is it?

Hi aristovertex, sorry for the late response, this message just saing you to move the premium plugins(like revolution slider) that you find inside the ThemeForest package to the directory “wp-content/themes/cheope/theme/plugins” if you need to install.

Hello,

I have earlier asked if it is possible to add a quantity box in shop page, with a negative answer. I did though find this tutorial; https://christianvarga.com/how-to-add-quantity-to-product-archives-in-woocommerce-and-keep-ajax/

And: http://wordpress.stackexchange.com/questions/125946/add-quantity-field-with-each-product-on-shop-page-woocommerce

Will this work on the cheope theme?

If it is possible and if I renew the support, is this something you can help me with?

Hi Tony,

yes this could work with Cheope, but are customization and if you are not an expert developer you should be ask help to our Support Desk.

Is Cheope already working with Wordpress 4.7.1 ? I would like to upgrade!

Hi ,

sorry for the late response, we are working to all of our themes, we hope to send an update for cheope within this month, ready for WooCommerce 2.7.

Hi

We have a few questions:

1- How Can I remove the drop down menu by default products?

2- On the product page can we hide/make invisible the Category’s and tags if so how? If not how can we change the language of these 2?

3- On the Category page how can we delete the ‘mark count’ which figures next too the product name

Thanks in advance.

Does Cheope planning to release a version that will work with WordPress 4.7.x? If Cheope does NOT plan to provide an update, please at least let us users know so we can perhaps revert and/or take other security measures? Thanks.

Hi ,

sorry for the late response, we are working to all of our themes, we hope to send an update for cheope within this month, ready for WooCommerce 2.7.

Hi, after woocommerce 2.6.14 update. Items in stock show out of stock message on check out. Please help…...

Hi, my apologies for the issue you are experiencing. Sadly is not possible to provide technical support here, our developers can help you only asking you additional info about the issue, checking directly your site and so on. So i have to ask you to open a ticket in our support desk: register yourself in our site: http://www.yithemes.com Then active your theme in this page: http://yithemes.com/theme-activation Then in this page: https://yithemes.com/my-account/support/submit-a-ticket/ open a ticket and explain your issue. We suggest to include your url and if possible a temporary admin account on your site (only our developers can view this info, don’t worry) so we can review your setup and help you.

Why do i have to renew support constantly to get support….Cheope is giving constant problems and we have a lifetime support on updates, so please help where possible.

Where are these sentences coming from: It looks like a WP problem , but we’re running all the new versions also of Cheope , but my site is stil Shit once in a while.

Warning: require(/home/meertens/domains/meertensmeubelen.nl/public_html/wp-includes/class-wp-hook.php): failed to open stream: No such file or directory in /home/meertens/domains/meertensmeubelen.nl/public_html/wp-includes/plugin.php on line 25

Fatal error: require(): Failed opening required ’/home/meertens/domains/meertensmeubelen.nl/public_html/wp-includes/class-wp-hook.php’ (include_path=’.:/usr/local/lib/php’) in /home/meertens/domains/meertensmeubelen.nl/public_html/wp-includes/plugin.php on line 25

Hi, my apologies for the issue you are experiencing. Sadly is not possible to provide technical support here, our developers can help you only asking you additional info about the issue, checking directly your site and so on. So i have to ask you to open a ticket in our support desk: register yourself in our site: http://www.yithemes.com Then active your theme in this page: http://yithemes.com/theme-activation Then in this page: https://yithemes.com/my-account/support/submit-a-ticket/ open a ticket and explain your issue. We suggest to include your url and if possible a temporary admin account on your site (only our developers can view this info, don’t worry) so we can review your setup and help you.

Thanks for your answer but we have to pay for support as far as i can see and thats not logical because the theme has no update since june 2016 and WooCommerce and Wordpress made changes. We solved the problem already by ourself but are not a returning customer because of these issues.

askmagic

askmagic Author Team

Hi, sorry for the late reply, tomorrow you should find the new update fo WooCommerce 3.1 online. Thanks for your patience.

Ghiyas

Ghiyas Purchased

Hello, it says a new version of Slider Revolution is available. Activate it and update it to receive premium benefits.

I do see Slider Revolution is the plugins page but why it’s asking to Enter an existing licence key or Purchase a licence key. Here’s a screen shot: https://www.dropbox.com/s/sjnfb9mmzf5sfj4/slider.jpg?dl=0

Thanks

askmagic

askmagic Author Team

Hi, There’s no need to enter a key for Revolution Slider, it asks for those users that buy it as a solo-plugin. We license it for all our theme users as we already bought extended license for it. It should work perfectly, though the notification is annoying admittedly.

Whenever there is a new update for theme we include the latest version of revolution slider too, so in the next theme update will be included :)

Ghiyas

Ghiyas Purchased

Thanks askmagic,I appreciate it.

askmagic

askmagic Author Team

You’re welcome :-)

Hi,

Just want to know, how long will you update to compatible with woocommerce 3.0 ?

My website already automatic updated woocommerce 3.0, so now text size of the main products page is so big and some column missing at footer bar.. I think this changing is problem from the theme not compatible with woocommerce new version.

Please reply ASAP

Thank you

please answer me.

askmagic

askmagic Author Team

Hi, sorry for the late reply, tomorrow you should find the new update fo WooCommerce 3.1 online. Thanks for your patience.

Hello, again.

I were just to renew the support on cheope, but I can see as a comment over that cheope is struggling with beeing compatible to WC 3.0. Have the same issues, big fonts on the products, and the cart does not work properly. Funny enough wp-debug are giving solutions, that are not to be found were it says it should in the functions.php.

Are you planning to update cheope, things are not working properly, and with a couple of weeks to deadline, it would be great to know if we should renew the support, or find another theme.

Hope you have the time to answer fast.

You don’t need to answer, I am out. The add to cart function is dead, sliders are not working properly and a lot of bugs have appeared. Tried switching to twenty fifteen, and everything are working well, and with your lack of updating, Cheope will not be used anymore. A bit of a shame, since the theme has a big potensial. Maybe I could fixed a lot of the issues with more coding skills, but for a person that are depended on a well working theme (and support), this is not the theme to use anymore.

I’ll answer myself, and a note for other cheope users, I recommend not upgrading woocommerce. I downgraded to woocommerce to version 2.6, and it works again. For potensial customers it might be smart to look further for other options until the developers have time to update the theme or answer on the support.

askmagic

askmagic Author Team

Hi, sorry for the late reply, tomorrow you should find the new update fo WooCommerce 3.1 online. Thanks for your patience.

When is this theme going to be made compatible with WC 3.0??

askmagic

askmagic Author Team

Hi, sorry for the late reply, tomorrow you should find the new update fo WooCommerce 3.1 online. Thanks for your patience.

Is this theme now abandonware? All queries relating to WooCommerce 3 are being ignored.

askmagic

askmagic Author Team

Hi, tomorrow you should find the new update fo WooCommerce 3.1 online. Thanks for your patience.

Don’t forget to update the changelog in the item description :)

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