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Hello Sara, this is my website

I am struggling since months about the issue with featured products widget after the latest update.

Thanks to the comment of awesome kungkan on this site I have been able to replace the code and now I can see that the products are updated and it’s working..

but when I click on the featured stars to decide wich product to show it gives me an

“error 403 Forbidden You don’t have permission to access the requested resource. Please contact the web site owner for further assistance.”

Another issue after the update is that the ” Login/Register” on the top right of the Header is disappeared, I don’t have the knowledge to fix this.

Please could you help me to solve these issues?

Thank you very much Paola

Hi! Works with latest WordPress 4.8.2

Hi, yes, Cheope theme works with the latest WordPress version ;)

I posted this issue a month ago and was told that it was a theme issue and that you were fixing it, but I have yet to have feedback as to whether it is fixed or if you have a patch for the issue?

Please can you respond as I am having daily complaints from users when trying to view the product images.

This is the question I posted:

I did the recent theme update but now the lightbox functionality is no longer working on the product images. If you click on the product images it just opens up huge and you have to click the browser back button to remove the image.


This problem was fixed in latest theme update. You replaced the entire folder to update it or simply changed files one by one?

Hi Sarah

The issue started after the last update and I have had not notification of any subsequent updates. Just to check, I downloaded the latest files from theme forest yesterday and uploaded to the site, but the issue still is there.

Please can you send me the the file that needs to be updated or direct to me the correct file so I can check why it is not working yet.


I bought the theme in 2013 but I had not activated it until today, when I try to download the .gz file for the demo I can not do it because the support time is over. When I bought it did not specify this problem, can you help me?Thanks

Thank you. I have already downloaded and installed the file but the images are not visible. This the link of the web so that you see it:

Try to download the “upload” folder from this url:

Hi, I just downloaded the theme from my account here (for theme update purposes) and it’s 2.6.0 version, not 2.6.1. Where can I find 2.6.1?

Hi, can you try to download the complete package (with documentation) and let me know if the version is right? Thank you.

After updating to the newest 2.6.2 via FTP [as how we have updated all Cheope’s previous versions], this one has caused the background to disappear, “Featured Products” became mis-aligned, Gallery was completely off [beyond recognizable], etc. Thankfully we generated a backup to revert it back to keep our site running; so we are back to 2.6.1 now. Please review the latest 2.6.2 again and fix any bugs that might be causing issues? We will look forward to 2.6.3 instead. Thanks.

Ok, can you send me the url of your website for a rapid check? Thank you.

Nevermind, when I cloned a staging site and re-uploaded Cheope 2.6.2 there, it works this time without breaking the site. The only thing is – the Contact form ( looks different now. ???

Hi there, what is the problem with the contact form? Best regards.


Adstix Purchased

Is Cheope compatible with either WooCommerce Distance Delivery plugins ( or I have the former but it’s not automatically calculating the shipping, unless I refresh or click the “Ship to different address” option on the checkout page.

I’m not sure if this is a theme or plugin issue and since the support has expired for both I don’t want to extend support on theme AND plugin (typical that I take out extended support with no requests for 12 months and find an issue a month after expirey).

Any help greatly appreciated.

Hi there, you have tried them with a default theme like Twenty Seventeen? Best regards.

Hi Sara, could you please update the theme for compatibility with the new Woocommerce version 3.3.1?

When applied It completely messes up the webshop layout and pictures.

The new Cheope theme will be released tomorrow ;)

Is the Cheope 2.6.2 version compatibility with the new Woocommerce version 3.3.1?
Can i try to update it?
Or do you have a new Cheope version?


Is it possible to answer us?

Hi there, we are completing the new Cheope update for the WooCommerce 3.3.1 support. I think that it will be available tomorrow.

Best regards


After updating to the newest Cheope and WooCommerce 3.3.1, although not that any pages are broken, my products suddenly all got smaller on The 9 products on the [show_products per_page=”9” orderby=”menu_order” order=”asc” ] used to show bigger (3 columns, 3 rows), now, they all lined up straight across the page in little blocks/images. So is Cheope not completely compatible to the newest WooCommerce 3.3.1? Can the next Cheope update ensure things won’t suddenly look different? Thanks.

It has been more than 2 weeks, and others (see below) are also experiencing the same problem. Please at least let us know if this is something you are working on? Or should we plan ahead and seek other themes? Sales have gone down a lot ever since this happened (all our product images became very small and even not lining up correctly on all pages; ex: Please at least let us know so we can plan our course of action. Thanks.

Since the last update all my pictures in the shop pages have changed sizes. Is this just happening to me? I think it has something to do with WooCommerce and their latest updates. They changed the Product Display setting and I believe it is clashing with the theme’s code somehow…

Hello Shop4safety. I have similar issues that have happened to my website with the new update and have had to revert back to the previous versions. This has led to other problems, but they are not as bad so that’s where I’ve left it for the time being. I’ve been unable to find a fix for this as of yet.

Thank you Asrentall! I just wanted to make sure this was an issue related to the theme and the update. Now I am sure. I will wait a bit for them to fix it rather than going crazy on codes. I really like Cheope Shop. I often get comments on how good our site looks, I hope I don’t have to go searching for another theme….