14 comments found.
Hi, I’ve purchased this theme, and there are some issues that need to be solved. 1) Home page: the second row(behind the announcement bar) that shows ‘info@example.com tel 0000-123456789’ Does Not display on my shopify. 2) some icons lost when I install the theme.including: profile, wishlist, search,currency 3)some icons are not same as the original theme. The cart icon is too large,and there’s a checkout-icon that should not exist in the shopify. Please tell me how I can solve these issues ASAP!
Hi.,
Kindly send your purchase code, store URL and login details, related screenshots to our mail id support@wedesignthemes.com to check and let you know ASAP
we used this theme for a client of us. But we have some issues with the header. How could we get the logo in Header style 3 at the left side?
Hi,
1) We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
We are sorry to say that, It is not possible to place the logo on the left side in the Header style 3. Kindly choose some other header styles as per your requirement from the available styles. (Refer: https://prnt.sc/1znip9r)
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end 
Hello,
Nice theme
Which app do I need to translate your theme in other 3 languages ?
I’ve tried several but there are still sentences not translated.
Thanks
BR
Fred
Hi.,
Which app do I need to translate your theme in other 3 languages? – Kindly check the Shopify store for translation applications.
I’ve tried several but there are still sentences not translated – Kindly send the screenshots of the issue to our mail id support@wedesignthemes.com to check your issue to let you know ASAP!
Hello, can you please help me with a loading issue on this theme?
Hi,
Speed related to many factors like images, number of apps, theme features, etc… As of now, we can help to reduce the theme weight by removing unused sections, header, footer, and additional detail page layout. But this will not give you more ratings on the score. There are some apps to speed optimization as follows.
https://apps.shopify.com/crush-pics https://apps.shopify.com/page-speed-optimizer https://apps.shopify.com/page-speed-optimizer-1You may try such ones! Or can hire experts from https://experts.shopify.com/services/expert-guidance/guidance-for-improving-your-site-performance-and-speed
Regards., DesignThemes Support.
Does the template work without shopify software? I mean as a standard HTML5 template. thanks!
Hi.,
Thanks for showing interest in our theme, This template is developed only for the Shopify platform. This template does not support any there platforms like WordPress or standard HTML 5. Hope you got the answer to your question.
Hello, great work with the template, but I’m having a little problem that when I change the variant on the sale page, the photo in the album does not accompany the change of the variant. I am in urgent need, what can I do?
Hi,
Kindly send your store login details to the support mail support@wedesignthemes.com. We will help you ASAP!
What’s the password?
password : 15101992
Hello…I would like to know how can I add pictures to the “catalog” drop down menu. Thanks!
Hi,
Thank you for contacting us.
Kindly send your store login details & related screenshots to the support mail support@wedesignthemes.com. We will help you ASAP!
Congratulations!
Amazing Work, Good Luck With Sale 
Hi szthemes.,
Thank you for dropping me a kind note of congratulation.
I just tried uploading the Chewy theme to shopify but it keeps saying that the “zip file does not contain a valid theme: missing template layout/theme.liquid” I’ve tried emailing support but have not received a response in 2 weeks.
Hi,
Sorry for your incovenience,Kindly unpack the downloaded file and install the correct zip file. Or refer the documentation.
The documentation will help you, how to download and install the theme.
Thank you that was incredibly helpful. Out of curiosity I wanted to know if you have representatives who can customize the site for me and upload and list all my products to the right categories and subcategories, and change all text and images to meet my needs?
Hi,
Sorry we are not providing any customization related assistance!
Great Work, Congratulations GLWS
Hi TmdStudio.,
Thank you for dropping me a kind note of congratulation.
Congratulations…Nice work..GLWS
Hi webstrot.,
Thank you for dropping me a kind note of congratulation.
Nice work, Congratulations! Good Luck with Sale
Hi rewebsotech.,
Thank you for dropping me a kind note of congratulation.
Wow Nice Work….Best of Luck With Sales
Hi Giantco.,
Thank you for taking the time from your schedule to drop me a kind note of congratulation.
