58 comments found.
I think, that you have bug in DEMO data, because it will not importing all as is in your DEMO on https://smartdata.tonytemplates.com/childit/
Not loading
.layer-background, .archive .layer-background { background-image: url(https://smartdata.tonytemplates.com/childit/wp-content/uploads/2019/09/slider.png); }
into pages header on all pages, except of Blogs
Hi,
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Where I can re-activate my licence? You told for another guy here: “Please deactivate and reactivate again . Then you area able to update. I think the tocken is mismatched. Also please deactivate or remove all old activated site from myaccount area Thank you”, but where is “myaccount area?”
Please follow the theme documentation for that. Thank you
Hello,
I have bought the theme and on the page Parent Info, at Parent Resources section, I can’t add a document / document link to download. Also when I edit that section in Elementor, I don’t have a upload document or link to document section.
Regards.
Hi,
As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Do not purchase this theme! Support never respond or respond to say they will respond later and they never do. The elements are not flexible. For example, if there’s a carousel or 4 elements in a section and you wanted them to be 3 then it will break. Can’t customize most elements. It is very buggy. Can’t remove cloud mask from around the text in slide. If you do it will break. It looks attractive. So they have good graphic designs but the code is bad. Worst template I have ever purchased! And i have been a member of Theme forest for 10 years!
Hi,
We are sorry for that. There were some missunderstanding in our ticket system which led to this. So please check your ticket now. I have replied your ticket and solved one issue completely. We just needed some opinion on the other issue so I have mentioned it on your ticket please check it and let me know.
Thank you, SmartDataSoft Team
Hello, can you please check my ticket. I purchased the theme on Saturday. Thanks
Hi
We have replied your ticket the day you opened the ticket. Would you please check the support system and your email.
Thank you, SmartDataSoft Team
Ok. Thanks.
Please help check my license re-activation saying unauthorized for update. i reconnected the license system to envato as well.. please check. Thanks
Please deactivate and reactivate again . Then you area able to update. I think the tocken is mismatched. Also please deactivate or remove all old activated site from myaccount area Thank you
yes i recently migrate my server but still same domain. I tried again but stuck with loading after login
License now ok. But after update childit core My slidehow didnt look good. url: elbambino.my
Hi everyone! my website is multilingual. how can i translate programs to other language?
Hi
Depending on the plugin there are different ways to translate. You need to follow their documentation to translate the custom post type.
Thank you, SmartDataSoft Team
Thank you
After last update the Main slider element is broken, you should review the theme. All plugins and wordpress are updated and we have not any other plugins than the included with the theme.
Please send your site access in support system we will check that
Thank you
Good morning, the license has been deactivated.the message I get is the following:Our theme license system has been changed, Please active again your theme license. I’ve tried but it won’t let me
Please clear your browser cache and follow this way hope it will solve https://smartdatasoft.com/docs/brator-auto-parts-woocommerce-wordpress-theme/new-license-system-in-theme/how-to-activate-your-license/
it only gives me the option to remove the license, not to renew it.
You can activated again, licence renew is not possible. Same licence you need to deactivate and then activated to update plugin Thank you
Unable to update the theme, it tells me that the update package is not available.
Hi
Would you please make sure if you are using the correct package to update the theme. The package should be named as “childit.zip”
Thank you, SmartDataSoft Team
I update the theme with the envato Market plugin
What are the changes in the latest version? There are no details in the changelog and hence want to know.
We implement new licence system to manage better licence in client own hand and auto update easily
Hello, can you please help me how can I edit the left images in the widget https://prnt.sc/fmoyDSGEm1Uf
Even though I’ve set post_max_size to 50MB I still can’t upload demo content
Hi, I tried to update Childit Core, but it came up with error “The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature” . So I deactivate the licence and tried to reactivate it again to see if it helps, but it says “This licence active in Another Site”, please help.
Hi, when I try to reactivate it says “This licence active in Another Site”
Hi
As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in details.
Would you please open your ticket and give us the license code to check as I can’t seem to find any site registered with your username in our database.
Click Here To Create Support Ticket on SmartDataSoft
Thank you, SmartDataSoft Team
Hi, please help… At first I used the license to work on localhost, but when I use the license on the main domain it displays the message “This license is active in Another Site”, and when I turn off the license on localhost it still can’t, both (my localhost & my domain) show the message “This license active in Another Sites”
Hello, I have remove the licence . Please check again. Thank you
Thank you… I want to ask again about how to display Contact on Quick Link? I’ve tried in Quick Link Settings, but still can’t display contacts..
Please open ticket in our support system our technical team will help you
Hi, does this theme have a shop page?
Sorry it is not ecommerce theme.
why is woocommerce listed as one of the theme features?
I am extremely sorry, this is a mistake from our designer on banner. I just notice. Will change it. In our product description and right site compatible woo is not listed. Thank you
Compré el tema hace casi un año. He tenido que desactivar y activar la licencia por un problema que me estaba dando uno de los formularios y ahora dice que la licencia está activa en otro sitio y no se activa.
Please check i have remove that Thank you
Si!!! Ya está activa de nuevo. Mil gracias!!!!
¿Qué día de prefieres?
[checkbox checkbox-779 use_label_element “lunes” “martes” “miércoles” “jueves” “viernes” “sábado”] [text text-145 class:choose-data class:datetimepicker placeholder “Fecha deseada”] [submit “Enviar”]<svg xmlns=”http://www.w3.org/2000/svg” width=”9” height=”9” viewBox=”0 0 9 9” fill=”none”><path d=”M0.505883 5.20577L0.491834 5.2027L6.51423 5.2027L4.62101 7.10009C4.5283 7.19272 4.47745 7.31821 4.47745 7.44992C4.47745 7.58162 4.5283 7.70623 4.62101 7.79909L4.91559 8.09382C5.00823 8.18645 5.13166 8.23767 5.2633 8.23767C5.39501 8.23767 5.51852 8.18682 5.61115 8.09418L8.85649 4.84913C8.94949 4.75613 9.00035 4.63226 8.99998 4.50048C9.00035 4.36796 8.94949 4.24401 8.85649 4.15116L5.61115 0.905818C5.51852 0.813257 5.39508 0.76233 5.2633 0.76233C5.13166 0.76233 5.00823 0.813331 4.91559 0.905818L4.62101 1.20055C4.5283 1.29304 4.47745 1.41655 4.47745 1.54826C4.47745 1.67989 4.5283 1.79689 4.62101 1.88945L6.53559 3.79745L0.499152 3.79745C0.227908 3.79745 -1.94412e-05 4.03123 -1.94175e-05 4.30233L-1.93811e-05 4.71918C-1.93574e-05 4.99028 0.23464 5.20577 0.505883 5.20577Z”/></svg>Please open ticket in our support system by extended your support pack our technical team will help you. For technical help you need to open ticket in https://support.smartdatasoft.com
Thank you
Hello I have an error while updating the Childit core plugin since version 1.4: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature. How can I solve that problem? Thanks
Please follow our documentation you will find solution how to resolve this issue
Sorry, I already read all documentation pages and can’t find it. Could you please send me the link?
Ok found it, in another theme documentation. I just deactivated and reactivated my license and it worked.
Dear, I like your theme very much. But I would like to make some modifications and I´m not sure if it is possible to make without touching the code too much..
On the homepage of ChildIt theme there is circle info (Curriculum Elements) I was wondering if that Circle info is a widget and is it “easy” to modify? In my case is it possible to make the circles bigger, is it possible to add a different link to each circle (Literacy, Gardening, Sport..) and also that each circle has different color.
Also, on a page “Testimonials – Comments from parents” when someone is leaving review does it appear immediately on that page as a new comment.
These questions are crucial for me before buying a theme. Thank you in advance.
Hi, Thank you for your inquiries. The circle is not a widget it is an elementor element. The circle can be bigger by the use of custom css and the link adding is not possible right now but if you want we can add this option for you if buy it.
And on the page testimonials if someone leaves a review you have to manually add the review to that page.
Thank you, SmartDataSoft Team
Thank you for your quick response. That would work for me.
Now the only thing I need to figure out that part with testimonials. As I thought (on the ChildIt theme) that it works like some guestbook. The thing is that I need a page with the option that people are able to propose ideas or make some comments and that appears immediately on a page. But separately from blog. Not sure if there´s any plugin for something like that.
Hello, You can use many WordPress free plugin for comment https://wordpress.org/plugins/gwolle-gb/ or other. In our theme we made this from admin insert using elementor. Thank you
Thank you again for this explanation. Let me research it and I will let you know.
Hello, Im interested in purchasing this theme, however after reading some of the comments at hand I’m a little hesitant. Has your company addressed these issues with the latest update to the theme? Also when will the next update take place? Thank You.
Hello, different customer has differ need. You can check our customers ratting what they got after purchase our theme. We fixed item time to time and optimize what customer suggest. We provide what we show.but we do not provide customization support. You will got what we provide in demos.
Thank you
Hello, love the theme! I have a couple questions:
1) Is there a way to “turn off” some of the custom post types if we don’t want to use them? (i.e. Programs, Testimonials, Galleries & Staffs)
2) Is there a way to change the color or customize the pre-loader?
Thank you.
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