Good support response
29 Reviews
by fnrnm 1 year ago
Excellent theme and design, as well as excellent support. The customer support for this product was absolutely amazing!
Extremely helpful and responsive customer support. Thanks for all your help.
crude design and coding. nightmare to integrate this.
Author response
Hi,
Sorry for the inconveniences you are facing. Please create a support ticket using the link below, we will assist and guide you in details.
After that, I hope you will not face any issue/difficulty using this theme again any more.
Click Here To Create Support Ticket on SmartDataSoft support system
Don't forget to share your site details in the ticket.
Thank you, Asif Mahmud, SmartDataSoft Support Team
Not working at all. I contacted the support and after sending several videos of the issue, they stopped answering... Very bad theme and support.
Very nice theme with excellent support from SmartDataSoft
Love theme design and great support!
Customer support is good, they responded promptly and fixed my issue.
They resolved my ticket in a timely manner. Thank you.
It's a very good theme. It is very close to what I wanted as I could get. With some tweaking I am hoping it will serve me well for some time. The creator/author is flexible at all with changing or adding features that his customers would like to have. Great support and very fast responses, quick fixes to issues.
If the author would update it more, it would be a even greater theme. Currently everything works (sort of) but there are things that could be better.
Author response
Thank you for your ratting. We regularly in date theme. If you send us details
Which are we can improve we will try our best to do that.
Thank you
Couple of compatibility issues with my hosting platform needed solving. Asif in support was totally excellent. Within 24 hours he'd accessed the hosting and fixed the display issues. The ChildIIT theme is great and it uses it's own Elementor Elements, all 27 of them, to give you far greater flexibility in te design even though I am using the Pro version. Highly recommended.
Excellent support! always responding in less than 24 hours and helping to resolve issues.
I Have used support twice in the last few weeks . Being an amateur. They have been able to explain how to make changes in simple non technical language, allowing me to build a site that would have cost thousands to have professionally built. The theme is amazing Thank you
Support is very helpful. I have lots of questions and all of them are answered with short wait-time.
they were very helpful when i needed them
