Discussion on Children Charity - Nonprofit & NGO WordPress Theme

Discussion on Children Charity - Nonprofit & NGO WordPress Theme

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88 comments found.

Hi – I updated to the latest version of the theme.

”Layer Slider” plugin still needs an update for security reasons – this is a notice in Wordpress admin.

6.9.2 is the version of ”Layer Slider” plugin bundled with the theme. Need to update to 7.2.3.

Can you make this available pls?

Hello, thank you for contacting!

Please contact our support team at https://cmsmasters.net/support/ and we’ll gladly provide you with the latest plugin version.

Thank you!

tenvato

tenvato Purchased

Update: I located the change log link towards the bottom of the Item Details page. Please disregard my previous question. Thank you.

Why does the Documentation link currently direct to a page displaying “latest update: December, 3rd 2018”?

Where can we see what has been updated with this release (change log or similar)?

Hello, thank you for contacting!

Pleased to know that the issue is solved. Please don’t hesitate to contact our support team at https://cmsmasters.net/support/ should you have any other questions.

Thank you!

Hello, in “Staff Shortcode Settings”, i can’t deselect any category, the deselect button doesn’t work. Need help please

Hello, thank you for contacting!

The issue you have isn’t a typical one and it is difficult to recommend anything without seeing the problem and investigating it from your end.

Personal assistance is provided via the tickets system – please submit us a request at https://cmsmasters.net/support/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.

Thank you!

Hello, I bought your template about a week ago, and i’m having an issue with the header (on mobile) I want to make the header transparent when displayed on mobile, in fact I want to change the header in many ways (reduce de size of the logo, the dropdown menu..) when it’s displayed on a mobile but I can’t find where to do that. Where can I make does changes Thanks in advance

Hello, thanks for contacting!

Personal assistance is provided via tickets system – please contact our support team at https://cmsmasters.net/support/, specify what changes do you need to implement and our support agents will provide you needed instructions.

Thank you!

Hi,

is it possible to get more tham 4 columns in a section? I need 5.

Best regards

Hello, thank you for contacting!

The theme isn’t supposed to function in a mentioned way and as much as we’d love to help desired result requires customization that is beyond our support policy because there is a need to modify the theme files and the way the theme functions. Appreciate your understanding.

Should you have any other questions please feel free to contact our support team at https://cmsmasters.net/support

Thank you!

Are you kidding? Shortcode as far as the eye can see. Can I please get a refund? That´s not what I expect when you I read of a content editor. Sorry, that for I do not want to waste my time for!

I do not understand why you do it with cascaded shortcode. You can do it with composer items and save a lot of shaking heads.

Hello, thank you for contacting!

The theme content is added with help of the shortcodes provided by the СMSMasters Content Composer plugin. Some shortcodes such as Featured block shortcode (as well as Text block, Tabs/Tour, Icon Box, Quote and Toggles / Accordion shorcodes) allow to insert shortcode inside another shortcode. When a shortcode is included inside another shortcode, it is displayed as a piece of code, it’s a normal behavior. When such shortcodes are created you can easily add all needed information using Content composer shortcodes tool.

We are upset to hear such feedback and are eager to help you get the best experience using the theme, please contact our support team at https://cmsmasters.net/support and our support agents will gladly answer all your questions concerning Content composer functioning and the theme setup.

We should note that questions concerning refunds are not processed through the comments – you can file a request regarding refund using the form.

Thank you!

Spent all day working in this theme, I appreciated the documentation found here http://documentation.cmsmasters.net/children-charity/#!/translate. I thought this theme (after testing several) was my forever theme. However, half of my day was spent trying to figure out how to edit the demo content… everything is in code and zero block editing. I still haven’t figured out how to edit this section that overlays the revslider and says Donate, Volunteer, Sponsor, Foster. “Inspect” says it is a slider-1-slide-1-layer-33. Lol. But WHERE????? So frustrating.

OMG, I found what I was looking for in the revslider, global layers.

Hello, thank you for contacting!

Thank you for getting back – pleased to know that you found a solution.

The theme comes with the Content composer plugin that should be used for content adding/editing – the tool that is proved to be handy and convenient. Drag’n’drop function provides great flexibility of settings and shortcode options. Shortcodes can be easily added, edited and rearranged. Content composer allows to place any shortcode/section to any part of the content area. You can modify content according to your requirements.

Personal assistance is provided via tickets system – please feel free to contact our support team at http://cmsmasters.net/support should you have any questions.

Thank you.

very bad experience with this theme totally html based . not responsive

Hello, thanks for contacting!

We’re upset to hear such feedback, the theme is successfully used by more than 500 of our customers and most of them report they love the theme and find it easy in use and flexible.

Children Charity is the WordPress theme – not HTML template and its usage doesn’t require knowledge of HTML and coding. The theme comes with a custom Content Composer plugin created by our developers for content adding – the tool that is proved to be handy and convenient. Drag’n’drop function provides great flexibility of settings and shortcode options. Shortcodes can be easily added, edited and rearranged. Our visual content composer allows to place any shortcode/section to any part of the content area. You can modify content according to your requirements.

The theme is responsive, you can check it by opening our demo site using tablet or mobile devices.

We’re eager to help you get the best experience using the theme, please contact our support team at http://cmsmasters.net/support/, specify issues you have and provide the link to your site (to the page where the problem can be seen) and your WordPress credentials so that we can investigate them from your end.

Thank you.

Yeah, this is so annoying. Mostly all shortcodes, and it’s such a headache trying to find where everything is. Not really even flexible tbh. Not the best—can’t even use elementor. Took me soooooooo much longer to build out this site with this theme. I only took it because client already had it installed

I can’t FIND where to edit the freaking quotes.! Thats a shortcode as well. My whole process has been looking at the inspect button on chrome in dev tools to help me locate things. Literally so annoying.

Hello, thank you for contacting!

We are surprised and upset to hear that you found the theme to be hard to use, as thousands of customers now use our themes that are very similar in functionality to this one, are based on the same framework and use the same Content Composer, and most of them report they love the themes and find them easy in use and flexible.

We should note that the theme wasn’t advertised to be compatible with Elementor plugin. Quotes can be added to a page using the corresponding shortcode provided by Content composer plugin. Quotes can be also added with the help of a Featured block shortcode that allows to insert shortcode inside another shortcode. When a shortcode is included inside another shortcode, it is displayed as a piece of code, it’s a normal behavior. When Featured block shortcode is created you can easily add all needed information using Content composer shortcodes:

https://www.screencast.com/t/k2T0hMuqAJ

https://www.screencast.com/t/MXdUVAKso

https://www.screencast.com/t/x0B5Zes0MgC

We’re eager to help you get the best experience using the theme – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress credentials and our support agents will gladly help you and answer your questions concerning the theme and Content composer functioning.

Thank you.

can u help me? why this blank can’t edit

https://prnt.sc/xljdyn

Hello, thank you for contacting!

Please make sure to use the current theme version (1.1.2) that is available for download on Themeforest at the moment.

To update the theme download the zip-archive with the theme on your computer, unzip it and upload the new theme version on your server (please make sure there are no nested folders such as children-charity/children-charity). I recommend you to rename the theme version you used previously (for example name the theme folder “children-charity-old”), in such a case this theme version will be backed up at your server.

Besides don’t forget to update plugins as it is noted on the WordPress admin panel after the theme is updated.

Sometimes there is also a need to deactivate the theme and activate it again to make all changes that were implemented function correctly.

Please note that you might need to clear your browser’s cache in order to see the changes.

If the issue remains actual please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.

Thank you.

Hello, may I know which “Content Composer” and “Form Builder” this theme is using please?

Hello, thank you for contacting and for your interest to the theme!

The theme comes with a custom Content Composer created by our developers for content adding – the tool that is proved to be handy and convenient. Drag’n’drop function provides great flexibility of settings and shortcode options. Shortcodes can be easily added, edited and rearranged. Our visual content composer allows to place any shortcode/section to any part of the content area. You can modify content according to your requirements. Please check this video demonstrating how easily shortcodes can be managed. http://cmsmasters.net/shortcodes/

Speaking about form builder – the theme is compatible with a Contact Form 7 plugin that is the most popular free contact form plugin for WordPress.

Should you have any other questions please don’t hesitate to contact our support team at http://cmsmasters.net/support/

Thank you.

is the theme compatible with PHP 7.4?

Hello, thanks for contacting!

There are no known issues with the theme functioning when PHP 7.4 is used.

Please feel free to contact our support team at http://cmsmasters.net/support/ in case you’ll have other questions.

Thank you.

Please does your team work with woocommerce?

What plugin did you use for donation?

Hello, thanks for contacting!

The matter is that the theme is supposed to be used for charity organizations for which having a shop page isn’t a common practice and we aren’t planning to add WooCommerce plugin integration.

The theme doesn’t come with WooCoomerce much as we’d love to help, making WooCommerce plugin compatible with the theme requires significant modifications, that are beyond our support policy because there is a need to modify theme files and the way the theme functions. Appreciate your understanding.

The theme comes with our custom CMSMasters Donations plugin that allows to choose between two payment gateways – PayPal or Stripe.

Personal assistance is provided via tickets system – please feel free to contact us at http://cmsmasters.net/support/ in case you’ll have other questions.

Thank you.

Hi – I am running an older version of the theme that has been highly customized and I am worried about updating it. What is the best way to update the font awesome icons – or can you tell me where they are linked? Currently the theme is running a very old version. thanks!

Hello, thanks for contacting!

Please note that we can’t guarantee outdated theme versions correct functioning. We strongly recommend you to update the theme in order to avoid possible issues with its work.

To update the theme download the zip-archive with the theme on your computer, unzip it and upload the new theme version on your server (please make sure there are no nested folders such as children-charity/children-charity). I recommend you to rename the theme version you used previously (for example name the theme folder “children-charity-old”), in such a case this theme version will be backed up at your server.

Besides don’t forget to update plugins in case it is noted on the WordPress admin panel after the theme is updated.

Sometimes there is also a need to deactivate the theme and activate it again to make all changes that were implemented function correctly.

Please note that you might need to clear your browser’s cache in order to see the changes.

In case you modified theme files your customization won’t be used when the theme is updated though if you add custom codes to the appropriate fields via WordPress admin panel or in case you use child theme, theme update won’t influence these modifications.

If you modified theme files it is recommended to back up theme version you use so that you can move your customization to the updated theme version.

Theme update won’t influence the content you added – there will be no need to add content once again.

To upload a new set of custom icons please follow the instructions below:

1. You will need to have your custom icon set in .svg format to be able to add it to the theme. To import your own icons, they must meet the requirements described in the following article: https://github.com/fontello/fontello/wiki/How-to-use-custom-images#importing-svg-images 2. Please proceed to the children-charity\framework\admin\inc\fonts and drag the config.json file to the http://fontello.com website. You can receive error if you drag it from your ftp client window, please note that you’ll need to save it to your desktop for a start. 3. Drag your svg file to a dedicated area on a http://fontello.com website. 4. Select all icons you need to be used in your theme: http://screencast.com/t/pgqyOAwj 5. Download webfont: http://screencast.com/t/8sMBQuM3Op 6. Extract the downloaded archive and substitute the existing files in children-charity\css\fonts with four files (may be 5 files) in font folder. 7. Open the fontello-codes.css file from the css folder of the downloaded archive and edit cmsmasters-icon classes changing gap to a point: http://screencast.com/t/zx6ozC8jM (if needed). 8. Copy all content from this file and paste it to children-charity\css\fontello.css instead of corresponding lines: http://screencast.com/t/m6uUpjyp Save changes. 9. Copy the config.json file from the downloaded archive and substitute the existing one in children-charity\framework\admin\inc\fonts with it. 10. Proceed to the admin panel and deactivate the theme and then activate it once again. The matter is that sometimes there is a need to deactivate/activate the theme to make all the changes that were implemented function properly. Please note that you might need to refresh your page with Ctrl+F5 keys in order to see the changes.

Please note that personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ in case you’ll have other questions.

Thank you.

*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.

CMSMasters Donations: Donations stuck in website (Pending Payment) not transferring to PayPal!

Hello, thanks for contacting!

The issue you have isn’t a typical one and there is a need to investigate it from your end. Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.

Thank you.

*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.

Hello, I recently purchased this theme and I must confess that this theme looks great but unfurtunately, I am unable to install this theme in my wordpress site. I get the following error message: ’’The package could not be installed. The theme is missing the style.css stylesheet.’’ Please can you help me install this theme?

Hello, thanks for contacting!

As I can see from the error you mentioned you tried to install the whole archive downloaded from Themeforest (with documentation, demo content, etc.) and it isn’t the proper way of the theme installation. There’s a simple “children-charity” folder within main archive that should be uploaded.

For correct theme functioning please ensure that your server meets the requirements: PHP version at least 5.6.20, enabled directive “allow_url_fopen”, “FS_METHOD” – “direct” and the following minimum requirements for memory limits:


max_execution_time 120
memory_limit 128M
post_max_size 64M
upload_max_filesize 64M
max_file_uploads 128M
max_input_vars 5000

The theme documentation contains rather detailed instructions concerning theme installation – please look through it. The theme documentation can be found at the DOCS folder you downloaded from the Themeforest together with the theme archive (open index.html file in any browser)

Should you need our assistance with the theme installation please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.

Thank you.

Hey there,

I love your theme. Thanks so much! One question. Is it possible to show the campaigns name in the confirmation box at the end when users choose the offline payment method? This would be very helpful!

Thank you in advance!

Hello, thanks for contacting!

The theme isn’t supposed to function in a mentioned way and as much as we’d love to help desired result requires customization that is beyond our support policy because there is a need to modify theme files and the way it works. Appreciate your understanding.

Should you have other questions please feel free to contact our support at http://cmsmasters.net/support/

Thank you.

Thanks for the quick response!

You are always welcome!:)

Let me see if I understand, the whole site is built based on shortcodes? So what is the Composer for?

All DEMO CONTENT was builded with shortcodes, that is correct?

I just need to know if this is normal… see https://d.pr/v/yBtsGU

Hello!

Demo content is build with help of shortcodes provided by Content Composer plugin. Parts of content you mentioned are created with help of Text Block or Featured Block shortcodes, Mentioned shotcodes allow to insert shortcode inside another shortcode. When a shortcode is included inside another shortcode, it is displayed as a piece of code, it’s a normal behavior. When Featured block shortcode is created you can easily add all needed information.

Please contact our support team if you have further questions.

Thank you.

Hi. How can I translate the Donation Form?

Hello, thanks for contacting!

It will be rather easy to translate CMSMasters Donations plugin as it comes with a .pot file. Basically, this is a list of all words and phrases that are present in the plugin, and you will need to go through it and add translations for them. The phrases can be found in /wp-content/plugins/cmsmasters-donations/languages/cmsmasters_donations.pot – please create new .po and .mo files from this .pot file, rename them adding “cmsmasters_donations-” before the files’ names and place them exactly in the same folder (/wp-content/plugins/cmsmasters-donations/languages/).

Theme documentation contains a rather detailed instruction on translating your website, quite sure it can be helpful. (open index.html file that can be found at the DOCS folder you downloaded from the Themeforest together with the theme archive in any browser).

Please note that personal assistance is provided via tickets system – please contact our support team at http://cmsmasters.net/support/ if you have other questions.

Thank you.

We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.

Hi. Another quesiton: Is it possible to change all campaing’s donation button to the same link, .../donation, for instance?

Hello, thanks for contacting!

Donations Submit Form Page can be set here: https://www.screencast.com/t/gaREDfeO05OA

Personal assistance is provided via tickets system – please contact us at http://cmsmasters.net/support/ if you have further questions.

Thank you.

We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.

Forgive me, but that’s not what I asked. What I would like to know is whether there is a possibility of redirecting the link of the campaign buttons to the same website?

Hello!

To achieve desired result you can either hide the default button using a custom css code and add a button with a needed link using a Button sortcode or edit campaign’s template via a child theme.

As mentioned previously personal assistance is provided via tickets system – please contact our support team at http://cmsmasters.net/support/ if you have other questions.

Thank you.

We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.

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