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Hello, I just purchased your fantastic theme and I have one question.
1. I’ve already install the theme with all the plugins, but the Visual Composer says that there is an update available. When I try to update the VC ask me for two keys, the Envato API Key (That I have) and the Visual Composer License Key. How can I find this Licence Key?
Do I have to buy this plugin separately from the integrated one is chino theme?
Thanks in advanced
Thank you for using Chino!
You can not update VC independently. We will update this plugin and include it in the nearest theme update.
Can I upload my logo as a svg format?
Could you send your support request to Support tab on the top please?
Hello, I recently purchased the theme and I have two questions.
1. I have translated the .po file, but I find the subject several words to translate, are in another file? what I have to change in the code?
2. The menu for putting multiple languages can not find it, I have read in other reviews that hayq ue use a plugin, you pay?
Thank you very much await your response.
Hello and thank you for purchasing.
Could you please create a ticket for our support service using Support Tab on a product page.? Our support team will try to answer for your questions during the day.
Hello, I have a question about the image slider in the WORK items… like here http://chinowp.aisconverse.com/project/chair/ the slider use 1200×431 area, my question is, I need setup the slider area like 1200×431 but when I open this image in full screen I need show a square image, like 2000×2000 in full screen. This is possible? Or the same photo use in the slider and full screen view? Can I use two different photos format?
Hello and thank you for interest.
Could you please create a ticket for our support team using Support tab on a product page?
Where is that? I can’t find your ticket system.
I already use your contact form and no answer yet! Can you help me with my question?
Yes, sorry for delay, we got it. Our support team very busy these days, will try to answer you as soon as possible. Sorry again.
Sorry again and thanks for waiting.
Hope our support team solved your issues.
One more issue: Visual Composer is no longer working with the update. I have found the product licensing area in the setting and have added my envato username and generated a api key from the envato page. However I cannot find the Visual Composer License Key info anywhere.
Hello again. Please, use support tab for support issues. Thanks!
Thanks for the updated theme! One issue: how do I get rid of the floating “recent posts” button that is on all of the pages?
Hello, could you please create a ticket for our support service using form on support tab? http://themeforest.net/item/chino-responsive-multipurpose-wordpress-theme/10487081/support Thanks!
how to update your theme?
It’s really easy. Follow instructions on this page http://premium.wpmudev.org/blog/how-to-update-themeforest-themes-with-the-envato-wordpress-toolkit/ please.
Let us know if you have any difficulties with the process.
Kind regards, Aisconverse team
I bought this theme and love it. I am having one issue activating visual composer . In my documentation i cant find the license key. Where should i look or am i missing a step? .. when ever i follow the instructions on the visual composer site, i get Invalid liense key. Please check information in your envato profile.
Unfortunately it seems you can’t update VC bundled with a theme. We sent a request to VC developer to get some more information. We will keep you updated.
Hello somehow it doesn’t show my post content when I click the post title. The section “entry-content” returns empty. In chino>wordpress>post>content is the code where the problem is (I think).
Thanks in advance.
The same problem was fixed for Chino 1.4. This update is on approving now and will be available for downloading soon.
Ok thanks for responding so quickly, it’s a great theme Is there something built in for the use of mulitple languages? I see these EN FR buttons on every example but not as an option in the theme itself.
There are no built-in possibility to use multilingual content. This ability can be added with WPML plugin (https://wpml.org/). This plugin is one of the most powerful solution for creating multilingual content with WordPress.
Also have a problem with putting shortcodes in right footer section. Or is there any option available to use more menu’s?
Chino’s footer is just a regular WordPress editor area. You can use there any shortcode presented in Shortcodes Builder.
To find this setting editor follow Appearance -> Theme Settings -> Footer and find “Footer Text” setting.
Also we moved our support to the third-party support desk. Use “Support” tab on the top of this page to send us support requests please.
Bought theme just installed and wanted to edit slider…
Warning: DOMDocumentFragment::appendXML(): Entity: line 2: parser error : EntityRef: expecting ’;’ in /home/xxxxxxxx/public_html/wp-content/plugins/basement/modules/form/input/editor.php on line 28
What can I do about this?
Specify PHP version your server uses, please.
Congratulation, great theme!
Is it possible to download the PSD files to work on the design?
Thank you! Could you please send your purchase code via contact form on our profile page http://themeforest.net/user/Aisconverse ?
Hi, I didn’t bought the wp version only the html one.
But I have a project for a client that this wp theme is the “one”...
We hope you’re happy with PSDs. Thank you for your interest.
When publishing projects, the content is not showing up on the project page. I copied the content from another project (that was provided in the demo content), edited it with new project info, set featured image and copied all of the “tile” and “slide” info form demo content project, and published. After clicking “view project” the page only shows the title.
Try to update permalinks (follow Admin -> Settings -> Permalinks) and resave it. Let us know if it doesn’t not help. In this case we will try another approach.
I had the permalink structure set up as directed in the site documentation ”/ category / postname /” however I did change the name of the “Projects” page to “products.” When I click on the tile from the “products” page it takes me to the proper permalink structure “www.domain.com/project/post-name”
Still brings up a blank page though.
Write us a message from this page http://themeforest.net/user/Aisconverse please. We will contact you via your email than.
Hi, i’m looking at buying this theme, is it possible to disable the load bar?
Sure, it’s possible with a setting in Theme Settings. See documentation for further information please http://chinowp.aisconverse.com/docs/#chino-settings-preloader
I’ve got a slight problem when I use the “single project” demo content.
I get the navigation button which produces the side bar.
This is not on the live demo single project that links from themeforest.
How do I remove it.
I thought I could do it by hiding the sidebar in the theme options but this stops the page from show altogether.
Sorry for delay. Update 1.1 will fix this issue. The update is on approving now and will be available soon.
Ok not great. Really need that fixed.
I have removed some of the widgets from the sided bar and this has now disabled the projects page. How can I get it to work again.
It’s not clear what happened. Could specify more details and send us a link to your website if possible?
If you click on one of the project tiles it should take you to the Single projects
page but no content is showing due to a bug with the sidebar.
The problem first occurred when I setup the single projects page it had
the sidebar navigation button on the page. I didn’t want it on every
page so I used the “Theme Settings to Hide the side bar”. This
removed all the content just showing a header and footer. So I
put the side bar back on and the page worked again.
You mentioned they would be a fix for this shortly.
I then start editing and removing the widgets in the side bar and
this had the same results that It removed the content from the single
Project Page. Now I can’t get the single project page back at all.
Help would be great.
Each of your tiles have ”/?project=bra” link. Do you have “Bra” project filled? Or should these tiles lead to it’s own projects?
Also, it’s better to change permalinks structure, but it’s not strongly required. To change the structure follow Admin -> Settings -> Permalinks, set, for example, /%category%/%postname%/ in Custom Structure field and save.
Let us know your results. We will try to find a solution as soon as possible.
They all link to the same single project at the moment.
I have filled project “Bra” and got it looking how I want it as mentioned it was was working until I edited the widgets in the
sidebar or tried the hide the sidebar using the “Theme Settings”.
I have tried the Permalinks and still no good.
Is they any way of getting it back using the sidebar widgets.
Just really need it to show the content.
Did you mange to solve the problem with the blank page caused by the sidebar.
Did you have an update on solving this problem I can’t continue without a fix.
Drop us a line from this form page http://themeforest.net/user/Aisconverse please. We will get your email this way and will send you a private letter then.
I’ve tried to add the favicon file (.ico sized 16×16) and it’s not showing up in the tab. Any advice?
Sorry for a long response. Chino v1.2+ will fix this issue. The update is on approvement now.
I am encountering issues while trying to use the Chino theme. I have followed the documentation for install, but I run into a few problems that may all be related. The two most obvious problems are:
1. I have installed the demo content, but when I view the Agency page nothing displays for content. When I open the chrome console there are 27 errors that say “Failed to load resource: the server responded with a status of 403 (Forbidden)”
2. The theme settings page does not appear formatted in your documentation screen shots. I get a list of links that do nothing and all settings options listed vertically below.
Could you send your purchase code from this page form http://themeforest.net/user/Aisconverse , please?
Did you install and activate all plugins the theme recommends? All plugins are required for demo content.
Are there any plans to add support for bbpress? PLEASE?!
Unfortunately there are no such plans now. But it’s possible in future if the theme will have really great sales.
Thank you for your interest, we will make a note for this feature.
What might constitute “really great sales” so I know if I should hold my breath or not.
We define it like “more than 1000” or smth like that. It would be pleasure to add bbpress support to a such popular theme.
On the other hand bbpress integration is just a styling of bbpress templates, isn’t it? If you are able to make some CSS styling you can use bbpress with Chino. The theme offers its features, but the core is WordPress itself and WordPress works with bbpress perfectly.
Recently i purchase your template good. how to get same like your creative agency model….i try to download sample content…but i am not getting same look..please advice
Did you make all steps to view demo content? Steps are described in documentation. It’s possible you didn’t install all plugins required for the theme.
Could you specify steps you did?
hi thanks for your quick reply, i hope i done perfect…please view my link http://dubaiprintmedia.com/mee/
if your want admin details i will provide. i need exactly your demo look.
We can help you with demo content. But don’t send your admin details here in comments! Use this page form http://themeforest.net/user/Aisconverse to send us a message. We will answer you and will ask details in email.
The answer is in your email box. Thanks!
yes i got it very nice support….sure i understand, i will create another domain with empty content and this will i use for how layout is working and checking purpose….once i finished will share with you. thanks
You are welcome! Feel free to contact us here or with emails.
I checked your layout and design, mostly you play with basement slider and slide…...so shall i get some details video based tutorial for basement because i can able to understand quickly.
Unfortunately, there is no video tutorials for the theme. Can documentation and examples from demo content be enough to understand sliders algorithm?
hi sir thanks for your quick support….it is ok i will learn quickly, right now i create one slide with multiple setting…same slide i want to change only photograph…any possible way to duplicate slide.?
slides are not moving automatically…where to set timing for slides?
how to increase icon font size? like [aiconverse_icon icon=”headset_sound_streamline”]
First: Good job, but realy good job! This theme is stunning, a real eye catcher.
I have three questions before i buy
1. Can i remove the language buttons?
2. Disable woocommerce/cart button?
3. Is there demo content available for import like the demo’s?
Looking forward hearing from you.
I bought it anyway, just two more questions that could make a difference.
1. Is there a way to hide the page title? This way there is less space between the content and the menu.
2. You know the demo content comes with 2 copies of every page?
3. I get this error above main page slider (slider does display):
Warning: array_keys() expects parameter 1 to be array, string given in /home/airtex/domains/airtexbehang.nl/public_html/wp-content/plugins/basement-slider/modules/shortcodes/slider.php on line 118
Feel free to contact us if you need extra information or help.
The update 1.0.2 will be available soon and the slider issue is fixed there. Your idea with header is in development now and will be available soon.
Thanks for the reply, looking forward for the next updates. Will be playing with this theme some more when its possible to remove the title (and move the content up a bit).
We will keep you updated, thank you!
We finished the task you told earlier. The update (v1.0.3) is on submitting now and will be available for downloading soon. You can view updated online docs here http://chinowp.aisconverse.com/docs/#chino-settings-elements to see how header hiding can be reached via the theme settings.
Stay in touch with updates.
Hi, I have 1 Question: Visual Composer is included in the theme or it have to be purchased separately.
Visual Composer is included and absolutely free to use for theme owners.
Regard, Aisconverse team
Great work, GLWS
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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