35 comments found.
Hello,
Can i import my personal icones under the menu like your demo here : https://chit-club.ancorathemes.com/home-5/
Because i want put icones on my category post. There are a buton add “Font icon” but there are just your icones list. I cant add mine.
How i can?
Thx
Julien
Hello Julien,
Thank you for contacting us!
Absolutely. Feel free to add your icons in .svg format. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hey, but where i add it? in panel option?
You may add your custom SVG icons to Fontello generator. Just proceed to wp-content/themes/your-theme/css/font-icons/config.json. Please watch this video guide for more information – https://youtu.be/7f96tUTLmq4
Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Regards.
Pre sale question: Hello. Is it possible to see the personal dashboard on one of your demos?
Hello,
Thank you for your interest in our theme!
Sure. The theme is bundled with WooCommerce plugin that offers a customer dashboard (which includes Orders, Downloads, Addresses, Account details). Please check https://chit-club.ancorathemes.com/my-account/ and review the screenshots:
https://prnt.sc/pYeQWTR_IW31, https://prnt.sc/eV27bhS_6e7h , https://prnt.sc/yuowhFqV6vG7 , https://prnt.sc/uyCZHBejW7YPRegards.
Hello. Is this theme compatible with WP 6.2.2? Or should I go with 6.1.1x ?
Hello,
Thank you for contacting us!
The theme is compatible with the latest version of WordPress. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
I can’t update Elementor without it breaking my site. It looks like Themerex addons plugin is the problem.
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check it.
Regards.
Hello,
When do you thing you ll update your template with news features. It more than 6 month without update now.
At this moment in option if we want make a review we can just review post with 100/100 rating.
How we Can select if we want make review with 20/20 or 10/10 rating?
And as i told you in my last comment : In your template its possible to have à top 10 ranking with the reviews i wrote. It ll be great.
thx
Hello,
Thank you for getting in touch with us!
The regular update of the theme is ready and will be released shortly. Working on it.
You can easily specify rating settings under Theme Panel > ThemeREX Addons > Reviews. Here is the screenshot – https://prnt.sc/CuHUPeG-9BvZ
As for the feature request, we do appreciate the suggestion and have passed it to Our Development Department for consideration. For now, please contact our Custom Studio at https://themerex.net/support/ (“Get a free quote” category). They will be happy to address your request.
Of course, our support team is always eager to help and you can submit a ticket at our Help Desk https://themerex.net/support/ where one of our support agents will be happy to assist you.
Regards.
Hello, please reply to my ticket: #72523
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/72523
Regards.
Hello, I like your template but you ll add in your template a system about review post like a lot of magazine website?
Like here at the botom of the post : https://jnews.io/androidnews/2018/10/13/oneplus-6t-review-maintaining-the-status-quo-at-the-moment/
thx you
Hello,
Thank you for your interest in our theme! Please have a look at the following demo link illustrating what kind of review can be added to the post: https://chit-club.ancorathemes.com/single-game-review/. The review settings are managed in the Dashboard by the administrator: https://prnt.sc/M-kwv1CuTmYE
Using another review system may require additonal customization of the theme source files or installing a third-party plugin. If there is a need, our Customization studio may integrate it for you. To get a quote, please use the following link: https://support.themerex.net/customization/.
Regards
Hello,
The review you showed me its perfect for me.
Its in your template and easy to use?
Thx
Hey,
I have a last question before i bought the template.
In your template its possible to have à top 10 ranking with the review i wrote for example?
Thx
Julien
Hello Julien,
While it sounds like a fantastic idea for future development, we do not have such a feature available yet. To have it implemented an additional plugin is required. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
Hello there! I have a question:
How can i customize the Woocommerce shop page?
I would like to, for example, remove/change the chit-club logo to a different one, or remove/change categories from the header.
When i try to edit the page with Elementor, it gives me a “content not found error”
Hello,
Thank you for contacting us!
The Logo can be customized with Elementor Page builder – https://prnt.sc/1z0b3tf. Let our Tech support team have a closer look at your website settings. Please provide your website details in the support ticket at https://themerex.net/support/ Our team will assist you as soon as possible.
Regards.
Hello there!
When i tried editing it through Elementor, i got an error, which i submitted through a screenshot in the ticket of your tech support, alongside the needed website details.
Thank you very much for your reply!
Is this theme supported in the latest version of Wordpress? Can it be translated to Arabic? Can it be converted into RTL?
Hello,
Thank you for your interest in our theme!
The theme is compatibility with WP 5.8. To avoid any issues please install Classic widgets editor plugin recommended by Wordpress team for full compatibility with 5.8 – https://wordpress.org/plugins/classic-widgets/
The theme has a language .pot file allowing to translate all the text strings either with Poedit software or Loco translate free plugin. However, the template has a left-to-right text direction by default. For RTL support, additional rtl stylesheet is required. If there is a need, our Customization studio can create it for you. To get a quote, please submit a ticket at https://themerex.net/support/ – choose “Get a free quote” category.
You may also consider these WP templates with RTL support:
1 – https://themeforest.net/item/helion-personal-creative-portfolio-wordpress-theme-store/24945497
2 – https://themeforest.net/item/blabber-allinone-elementor-blog-news-magazine-wordpress-theme/24305542
3 – https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687
4 – https://themeforest.net/item/kicker-multipurpose-blog-magazine-wordpress-theme/29362844
Regards.
Hello! A pre-purchase question: Can the events have tickets or can they be sold as products?
Hello,
Thank you for your interest in our theme!
Event tickets can be sold as products using WooCommerce that is included in the package. If you want to sell tickets specifically for events created with the Events Calendar, Event tickets plugin is required – https://chit-club.ancorathemes.com/event/card-game-summer-marathon/ You may install the plugin, however you may need to create additional stylesheet. If there is a need our Customization studio can create them for plugin full compliance. To get a quote, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Hello, please help. “Edit with Elementor” is not working in all layouts, pages. and posts.
Hello,
Thank you for contacting us!
Please make sure that the following option is disabled in the Theme Panel – https://prnt.sc/vz19v2
In case the issue persists, please provide your website login details in the support ticket at https://support.themerex.net/ticket/41488 Our Tech support team will be glad to assist you with any questions you have.
Regards.
Hi, is it possible take this theme a multi vendor? So you could have multiple vendors sell items and you collect a commission
Hello,
Thank you for your interest in our theme!
It is possible to have a multi-vendor website. To have this feature implemented additional plugin is required. Please note that we cannot guarantee the full theme compatibility with third-party plugins as we have not tested them together.
In case some extra stylesheets are needed for their full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
hello, pre-buying questions here. I wonder how much customizable the template is? for example, all the games are presented in a grey circle, but can we have a square instead? does the buttons are also customizable, shape and hover effect for example? for the shop, can we have it without price, just to show our collections of games, but not to buy? and i saw in the documentation that you explain how to make a translation of the theme, so there isn’t a french translation already in place, i have to make my own? and it’s not gunteberg optimized, but will it be or not? and last question, does the menu style can also be changed or not?
thanks for your answers.
Hello,
Thank you for your interest in our theme!
1. Absolutely! The template is fully customizable. It is possible to change the circles to squares – https://prnt.sc/xpsoe2 Our Tech Support Team will provide you with the detailed instructions. Just submit a support ticket at https://themerex.net/support right after the purchase.
2. The shape and hover effect of the buttons are easily modified, as well as the menu style.
3. To show the collections of games you can simply enable the Catalog mode with the help of free additional plugins like WP Catalog Inquiry https://wordpress.org/plugins/woocommerce-catalog-enquiry/ Please note that it is a third-party plugin. But there should be no issues using it.
4. The theme includes a language file allowing to translate all the theme text strings (e.g. button text, admin texts) into French. Please change Settings > General > Site Language > French and use the guide provided in the documentation file.
5. Please note that all the content is built with Elementor. But you will be able to create new posts and pages with Gutenberg without a problem.
Regards.
Hello, I would like to know if there is a french translation currently available for the theme.
Please check ticket ID #28129
Hello,
Thank you for contacting us!
Your ticket has been updated. The issue is connected with the WordPress update to 5.6
Please navigate to Theme Panel >Themerex Addons > General settings > Load javascripts asynchronously> Uncheck > Save Options or go to Exclude javascripts from asynchronous loading > add “jquery.min.js” > Save Options. Here is the screenshot: https://prnt.sc/vzyl6o
In case you experience any difficulties in this matter, please provide more details in the support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
I have 2 themes of yours purchased thru Envato. I have tickets open on both themes through your support. I filed the last one 3 days ago. Now my ThemeRX login does not work. Please advise soonest!!!
Hello,
Thank you for contacting us!
Please clear the cache and cookies in your browser and try to sign in one more time at https://support.themerex.net Your ticket can be reviewed at https://support.themerex.net/ticket/26512
If the issue persists, please let us know.
Regards.
That Support URL worked with my login. However the URL linked from the Support button on this page is https://themerex.net/support/ which does not work.
The links you specified are referred to https://themerex.net/, but not to our Support Dashboard. When you try to sign in, you need to enter the credentials for the website.
In case you access the tickets, please follow https://support.themerex.net/ or https://themerex.net/support/ > click on ‘Submit a ticket’ – https://prnt.sc/vtqlza > Sign In – https://prnt.sc/vtqojw
Thank you for bringing this to our attention! It may be confusing. Working on the solution.
Have a great day!
please check ticket #26354
this is very urgent please, there is something wrong with this theme after upgrade, nothing else changed.
ticket 26354 VERY URGENT PLEASE!!
Hey man. I am trying to edit old pages usng this new theme, but I don’t see the elementor builder. I am also trying to create a new page using elementor, but I don’t see the option. Did I just buy this theme, now I’m forced to buy elementor pro. A yearly subscription.
I created a page. But now it’s duplicated it on every page. What the heck! Why is it duplicating on every page I have on the site.
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required.
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue as soon as possible.
Thank you!
Hi, Theme looks great. Presale question, on demo 3 https://chit-club.ancorathemes.com/home-3/ there are product categories with icons.Can I change these images?
Hello,
Thanks for contacting us!
Sure, you’ll be able to change those icons and also add new ones to theme list: http://chit-club.ancorathemes.com/doc/#shortcodes_settings_icons Best regards