349 comments found.
Hello, so I purchased this theme but couldn’t figure out where to change the theme color. I dont like the default color. Please where do I click to change the theme color?
PRIVATE TICKET #3455173 => Kindly respond
Hi there, Please have a look at your support request.
Can I put videos behind a membership? That only members who have subscribed would see videos aka old streams. Can I connect it to Twitch, add embed code and then stream live from webpage to?
Hi there, you will need to use a third party plugin to achieve this feature. This is not provided natively in the theme
Are there any currently known issues with the latest update causing link issues with PowerPress from Blubrry?
Hi there, There are no issues with this known. Can you open a ticket here https://cssigniter.ticksy.com/ if you experience any issues so I can help directly?
hello, I am about to purchase your audio player on envato, we have an icecast 2.0 streaming link could you try it and tell us if it works on your player before purchasing? we bought another before and we had a problem with the link compatibility…
http://eco.onestreaming.com:8922/streamThank you in advance.
Hi there, This is not a correct Stream URL. Can you reshare? Normally you will have no issues with Icecast v2.0, but I will test it for you
Post-sale question: I went through the help file and could not find the demo import procedure for the “Radio” version of your theme. I submitted a helpdesk request, but haven’t heard back yet. This is a minimal problem, but nonetheless – one that I must find the solution for to continue working with your theme. Thanks.
Hi there, Radio variation is a minor modification of theme settings. Please open a ticket here https://cssigniter.ticksy.com/ for more help on how to replicate it
Hello! I’d like to ask, if this theme supports Fixed menu as we will scroll the page the menu should still be visible and supports live radio streaming? We are doing live radio streaming. Thanks
Hi there, currently there is not option for a fixed menu, but our support can help you create a plain sticky menu functionality if you wish. Theme fully supports Shoutcast(v 2.0+) and Icecast streams.
This theme supports live radio streaming? We are doing live radio streaming
Hi there, Theme fully supports Shoutcast(v 2.0+) and Icecast streams. If your radio is streamed via these servers it will work fine.
Hello, I’m looking for a theme that has all of this functions:
1. Scheduler for live streams, pre records and random for when no DJ’s playing 2. DJs can live stream from other location to the sajt at given time 3. Pre recorded starts at given time 4. Random mixes airs when no DJ is booked.
Can your theme do all of this?
Rb
Nope. This kind of functionality belongs to plugins, not themes.
Where can I find the installation guide? I would like to follow it to add the demo content.
Hi there,
Thank you for your purchase. You can find the documentation at https://www.cssigniter.com/docs/chords/
Hi guys, what would be your preferred or recommended news app to integrate with your site? I’m building a radio station app, but would like to add some integrated world news plugins as well. Thanks.
Hi there, Thank you for using our theme! Currently there are several plugins with this functionality. We have not tested any to give any recommendations, but any popular should work great. And of course, if you experience any issue please contact us here https://cssigniter.ticksy.com/ so we can help out.
Hello, I have a client interested in using this theme. Are you able to please provide an estimate for when it will be updated for Wordpress 5.9.2. Will you offer support for Gutenberg? Thank you!
Hi there, sorry for the delay, the theme has been tested against WordPress 5.9.x and works great including Gutenberg support 
it’s saying i’m missing the CSS file to install this theme, can anyone help?
Hi there, the file you are trying to install is actually a zip file with documentation and the actual zip file of the theme. Also make sure you are not trying to install a folder instead of a zip archive file. Safari will auto unzip your downloaded archive, so you will need to disable this feature. Please open a ticket here https://cssigniter.ticksy.com/ if you could not install ir properly.
Hello, I downloaded your template and uploaded to the wordpress site. It only gives the sample page…there are no other pages in the template. I need you to give the correct download so I can build the website.
Hi there, you will need to import sample content like described here https://www.cssigniter.com/docs/chords/#importing-sample-content-using-one-click-import Please open a ticket here https://cssigniter.ticksy.com/ if you could not install ir properly.
Yes, I did that and none of you pages load because your template is outdated. I only get the sample page nothing else. Please refund me my money.
This plugin really sucks. Not able to configure how I like. I am not good with, CSS. Very limited for people who can’t write CSS. I think I want a refund.
Hi there, You do not need to write CSS in order to use this theme. You can open a ticket here https://cssigniter.ticksy.com/ with your styling request and we will help you with any issues you might have.
Please am in Ghana and we dont use Shrill and Paypal account is there any other ways to buy this theme … thank you
Hi there, I am afraid this is not an option. I strongly suggest contacting Envato support directly on how to pay for a theme.
hello sir how are you … is this them support RTL ?
Thank you
Hi there, I am afraid RTL is not supported. But we can help you fix any issues you might encounter with RTL languages, directly from our support.
Loving this theme after having it for a few years. Recently noticed broken code showing up on login page/all pages. “Deprecated: Directive ‘allow_url_include’ is deprecated in Unknown on line 0”. Any idea what could be causing this?
Hello there. Sorry for the late reply. It does not sound like something that might be caused by the theme, but if you still haven’t resolved it drop us a line at https://cssigniter.ticksy.com/ so we can take a closer look. Thank you.
Before updating, is this theme compatible with WP 5.7?
Hello, Yes, you can update safely. In any case you should backup first, if you experience any issues please contact us at https://cssigniter.ticksy.com/
Hello I have a problem with the theme. When I install the “Chord Light” demo I have the “Chord solo” demo instead. How do I get the demo I want please?
Hi there, Please open a ticket at https://cssigniter.ticksy.com/ and we will help you asap
this has to be the worst and confusion theme…. where is the slider, my home page is blank even after upload the demo. am i missing plugin?????
Hi there, I am really sorry for you bad experience. Have you imported sample content like described in the documentation here https://www.cssigniter.com/docs/chords/#importing-sample-content-using-one-click-import
Please open a new ticket here https://cssigniter.ticksy.com/ so I can help you to setup your theme correctly.
Let me know if you need additional help with this.
can we add,video streaming form Facebook to it ? if yes please let me know ?
Hi there, There is not native support from the theme. But you will be able to add Facebook stream using a third party plugin, if this is available. Let me know if you need additional help with this.
can u do that for me ?
Hi there, you might need professional help to achieve this, since its not part of the theme.
