Discussion on Chrimson | Windows & Doors Services WordPress Theme

AncoraThemes

AncoraThemes supports this item

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29 comments found.

Congrats and GLWS !

Thanks for your choice and nice words!

Enjoy and best of luck with the site :)

steweq

steweq Purchased

Hello,

very nice theme! Please I have a question about blue cart button in menu. How could I hide this button ?

Thank you for your answer

Hello,

Thank you for choosing our theme!

Header is implemented using layouts feature, so you can edit layout using WPBakery page builder.

Please navigate to Layouts> HEADER FULLWIDTH SIMPLE*> Edit and remove Layouts: Cart

http://prntscr.com/lj4x8f

Best regards.

steweq

steweq Purchased

Thank you very much

You’re welcome :)

Have a nice weekend!

5 STAR RATING on this theme, beautiful, easy to customize, quick support ticket reply.

Hello Will,

Thanks a lot! Nice to read that !

Enjoy the theme and good luck with your website :)

new version ?

Hello,

New huge theme update is currently being in progress and will be released in a short while.

Once theme update is released and available for download from Themeforest -> Downloads, you’ll get email notification to email used for purchase.

Best regards

How do you remove or change page title image?

How do I change the internal page banner images (featured image), currently a bed looking over the sea with a watermark on it….. same as this

Hello,

Thank you for contacting us!

You can change/remove page title image in Layouts> Header fullwidth simple> Edit> Row> Edit: http://prntscr.com/meeucq

Then click on Design options> Background

If you have any further questions, please submit a ticket at https://ancorathemes.ticksy.com/ – our Support team will be glad to assist you.

Best regards

All i want to say is that the support guy for this theme is very slow, and does not understand things even if you record your screen and send him the video. i have been struggling to get few things fixed as my website was not looking 100% like the demo design from the starting. And this guy was keep asking me to get the custom coding. I told him that i do not need the custom coding at all, but every single time he was asking me for the custom coding so that he can get some extra money from me. I have not given my review about this theme yet but soon, for the theme i can give 5 star but because of the support guy i will give 1 star. End of the day, i had to do all the custom css from my end as he did not understood few things even i recorded my screen many times…

Hello,

Thank you for contacting us!

Have checked ticket history and see that my colleague provided you with solutions, while you’re asking him add solution by himself.

But according to Envato Support Policy: https://themeforest.net/page/item_support_policy

Item customization is not included in support service as well as services to modify or extend the item beyond the original features, style and functionality.

So we can answer your questions regarding theme and theme edits, fix bugs (if there will be some) and provide some codes and solutions, but you should implement this from your end.

Please, understand we are not willing to take money from our Customers. We do not get any profit from this one. We cannot take into account all Customers possible issues related to theme customization. We have Envato support policy and follow this one. Official theme support does not include customization.

Also you’ve posted several questions in one ticket. Please submit new tickets for new further questions – it will speed up response time.

Thank you for understanding.

Both of you are keep saying that i have been asking for the custom coding, and both of you are wrong, As you can send me any proof of my writing where i asked you guys to do something which is not in the demo design. Please read my messages without any distraction. Only then you can see that i never asked for any custom coding request. All i had been asking was to make the website look like demo design. because when i imported the demo design the website was not looking exactly like the demo design. By the way, Now, after i sent the message to the sales team here, few days ago, your support guy is active now and did as i asked him to do from last 1 month. How did he understand now and why was he not understanding me earlier? Because i started being rude and then he did what i was asking him to do. Again, i never asked for any custom coding, if you do not believe me then please do not just say that you read the ticket, do read it by your self and you will find.

Hello,

Thank you for your reply.

Sorry for any misunderstanding.

Glad to hear that issues have been resolved.

Please check our latest reply in ticket also.

Thank you for understanding.

hello, just bought the theme, great work! couldn’t import the sliders with the demo though. can you help?

Hello,

Thank you for choosing our theme and contacting us!

If you get error Revolution slider: Slider with alias home-1 not found – this error means that sliders were not imported or weren’t imported fully. Please navigate to Revolution Slider and delete all slides you have (in case if there are presented some). After that navigate to Appearance> Install demo data> and choose only Revolution Sliders: http://prntscr.com/ibtw8x

If you have any further questions, please submit a ticket at https://ancorathemes.ticksy.com/ – our Support team will be glad to assist you.

Best regards

Is it WPML ready?

Hello,

We appreciate your interest in our theme!

Yes, it is fully compatible with WPML plugin.

Best regards

Hi,

İmport demo data problem, help please…

Errors that occurred during the import process: Error load data from the file ‘http://demofiles.ancorathemes.com/chrimson/default/posts.txt'. Please, try again!

Error load data from the file ‘http://demofiles.ancorathemes.com/chrimson/default/theme_mods.txt'. Please, try again!

Error load data from the file ‘http://demofiles.ancorathemes.com/chrimson/default/theme_options.txt'. Please, try again!

Error load data from the file ‘http://demofiles.ancorathemes.com/chrimson/default/widgets.txt'. Please, try again!

Error load data from the file ‘http://demofiles.ancorathemes.com/chrimson/default/ess_grid.json'. Please, try again!

Error load data from the file ‘http://demofiles.ancorathemes.com/chrimson/default/revslider.txt'. Please, try again!

Hello,

Import demo data problem. All content data import error. My Server configration very good. But demo site content import very big problem and support response time very slow. I’m refund form send. Give me money please. Thnx

Hello,

Thank you for choosing our theme! Our work schedule: MO-FR 10.00-19.00 CET

Your ticket was replied in a timely manner.

This error means that allow_url_fopen function is disabled on your server and it doesn’t allow to import dummy data from our server.

As I can see, dummy data is imported on your website now.

If you have any further questions, please submit a ticket at https://ancorathemes.ticksy.com/ – our Support team will be glad to assist you.

Best regards

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