195 comments found.
Need feedback from the support team! the lazy loading option is not available! it doesn’t show up at all when im on the theme editor! also the sizing chart of the product is empty and there’s no option to attach a page or anything to it to the size chart…
Hi A1li.,
1. The lazy loading is coming from the backend. The option is not available in the customizer. Kindly let us know if you want to change them so that we will help you with it.
2. Kindly follow the below steps to create the size chart. Go to Online Store > Pages > Add Page (Refer: https://prnt.sc/23otylo ) > Give Title as Size chart > Create the size chart or Insert image in the content text box > Save. (Refer: https://prnt.sc/23ou955 ).
Kindly follow the below steps to enable the size chart. Go to Default Product page > Product Pages in the customization panel > Enable Size chart. (Refer: https://prnt.sc/23ouq0v ).
Hope you are happy with our support. Kindly rate us. Don’t forget to place your worthy ratings and leave an amazing review in ThemeForest. We are awaiting 5-star ratings from your side. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end 
The theme does not fit on the mobile phone. I want to set another picture (such as banner) for the mobile terminal. Currently only one picture can be set. But the pictures on the computer side are displayed fragments on the mobile phone side. I want to show the full picture. Is there any way to solve this problem
Hi.,
We are sorry to say that we do not provide that option for the mobile images except the slider and it is not advisable too. When you upload 2 images for each section, it will take a much loading time, so the site speed becomes slow. Kindly adjust the height and width of the images according to the visibility of images in the mobile.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
I should use the picture I want, not to adjust my picture to fit the template. All my pictures are made by professionals. In order to adapt to the template, the price of my pictures was spent in vain. And I can’t find the option to add currency in the template. He can only use one currency.
Check the refund request that you have made.
I have already requested assistance 4 – 5 times, I have never received an answer, I still have 4 months of assistance included in the package.
Hi.,
Sorry for the inconvenience., kindly send your issue with screenshots to our mail id support@wedesignthemes.com to check and let you know ASAP!
If you think, that the store login is required to fix the issue, please send those details as well else create a staff account for this email id support@wedesignthemes.com and let us know.
How can I make changes for the mobile version of the header? I want logo in middle, menu icon on left, shopping cart icon on right. Then the currency on right side of the next row and search icon on let.
Hi.,
We have fixed and replied to one of your emails., kindly check now your website.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Hello,
Kindly help me the issues I am having. Looking forward to see you helping
Hi.,
Kindly reply with your issue-related screenshots to our email id support@wedesignthemes.com to check and let you know.
Can I upload the demo content?
Hi.,
The text and other content will be directly uploaded when you install the theme but the Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Can you tell me how to set or disable the preloader?
Hi.,
To disable the preloader. Please go to your customizer > Theme settings > Preloader > Enable or Disable the preloader. (Refer: https://prnt.sc/1dd0d9v).
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Regards., DesignThemes Support.
How can change the font of the navigation bar?
Hi.,
To change the font of the navigation, Please go to your store > Action > dt-framework.css > Paste the code below and change the font family,
a.dt-sc-nav-link.dropdown { font-family: fantasy; }
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Regards., DesignThemes Support.
Can I change position of the mobile menu to left hand side of the website?
Hi.,
Yes, it is possible, Kindly reply with your purchase code, store login details to our email id support@wedesignthemes.com to check, and let us know asap. Else create a staff account for this email id support@wedesignthemes.com and let us know.
I have sent an email with my purchase code, and my client has sent the Shopify store access invitation. It’ll be really appreciated that if you can fix this as soon as possible.
Hi.,
We will fix the issue ASAP!, when we will receive your email.
You have fix the mobile menu thing, also I have requested in my last email for country flag on each currency in the currency dropdown. Is it possible?
Hi.,
We have discussed with our developer, Sorry to say., it is not possible to add flags for each country.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
hello! i would like to know why the menus doesnt import, it would be very helpful to edit my theme. thanks
Hi,
Please send your store login details and screenshot to support@wedesignthemes.com along with your ThemeForest username so that we can identify it as you.
Regards., DesignThemes Support.
When I go on mobile view the logo, cart icon and currency icon can only be visible when the text is a light colour. However on desktop its only visble if the text is a dark colour is it possible at all two have to different text colour one for mobile and one for desktop?
Kindly send your store login details and issue screenshot to the support mail support@wedesignthemes.com . We will help you ASAP!
thanks for your help I figured out a way to get by
Thank you!
when i visit my website on a chromebook, the home button on top is not in the correect place it is really close to the logo how can i fix this
I can’t display a compare at price can you also help me with that?
Hi,
1). Please send us some clear screenshot of the issue so that we can check and let you know immediately.
2). Please refer to the screenshot https://prnt.sc/105hbxi
Regards., BuddhaThemes Support.
how do i send a screenshot in chat?
Hi abdel247.,
Please send your store login details and screenshot to support@wedesignthemes.com along with your themeforest username so that we can identify it as you.
Regards., BuddhaThemes Support.
Hi, Where can I change the background color of the pre-loader and how? Thanks!
Hi, Refer here: https://prnt.sc/xfstzi https://prnt.sc/xfsw63
is there any way to add a heading section so I can add words on top of the picture in the main menu.
Are you asking about,
Announcement bar like this – https://prnt.sc/x71ll8 ? (or) Adding the title here – https://prnt.sc/x71v9e ?
Please be little bit clear.
Hey I have just tried to upload the theme on my shopify account and it says:
zip does not contain a valid theme: missing template “layout/theme.liquid”
Can you please help me out, thank you
Hi.,
Thank you for contacting us.
After download our theme from themeforest.net (purchased package), you must extract/unzip this package first. Because this is all-in-one package. The download file contains theme packages, change-log file and read-me file. There will be a main chrona.zip file
Note : Upload chrona.zip file
when trying to upload my own logo to the website the header icons (home, our story, etc) get pushed to the middle and become compressed together. When I choose to not use a custom logo that doesn’t happen. How would I use my own logo with getting all the icons moved from the original spot?
Kindly send your store login details to the support mail support@wedesignthemes.com . We will help you ASAP!
How do I add a news letter to the footer?
Sorry, the current version of the theme doesn’t carry the newsletter option in footer. We will Try to integrate it in our future versions.
Hi,
Does this theme support switching / selecting in between multiple languages?
No, You can use a language once at a time or you can use Shopify App.
Hi,
I have been trying to get a colored border for the button ( with no background color) on the homepage slider at the top. I know where to do it, but I can’t get it to be visible. It becomes only visible when I hover over it. Can you help?
Thank you.
Brigitte van den Brink
Hi,
Kindly send your store login details to the support mail support@wedesignthemes.com. We will help you ASAP!
It worked, thank you!
Thank you for the appreciation. Hope your issues are solved.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Dear team,
Please i would like to know which application for multi language that i can use with your team ?
You can use any apps that will suit to your cost!
Dear,
I bought the chrono dial theme by mistake for shopify but i need it for WordPress?! Is it possible to use it on Wordpress too? I hope yes
Hi,
Sorry, Its Shopify theme. It works only on Shopify platform and for woocommerce you can go through with below links https://themeforest.net/category/wordpress?term=designthemes%20watch
Hi there. I bought your watch theme and used it for this site wwww.boomeranglooper.com I need some help with the theme code. Is this the place to ask?
Hi, Thank you for purchasing our theme, Kindly send your queries to our support mail support@wedesignthemes.com . We will help you ASAP!
Hello quick question how to do i get rid of the email request pop up? it comes as default with the theme but i cant find a option to stop it thank you in advance!
Hi, Refer this https://prnt.sc/vu7ry0
HI i have some major problems with my theme for like 2 months now, suddently it stopped working. when i try to pick a size and add to the cart. it only pick up S even tho i choose size L Also i suddently got this error message in theme customize i contacted shopify and they told me that i needed to contact the theme provider to resolve this problem, HTML error found
Broken HTML has been detected in your theme’s sections/block-6.liquid file. Check that there are no missing or extra HTML tags present.
Hi,
Kindly send your store login details & related screenshots to the support mail support@wedesignthemes.com. We will help you ASAP!
due to the payment gateway I use, I need to remove the buy now buttons from the product pages and add the wish list. I just need the button to add to the cart. Could you help me please.
Hi,
Thank you for contacting us.
Kindly send your store login details & related screenshots to the support mail support@wedesignthemes.com. We will help you ASAP!
