Thank you for your feedback.
You have opened 2 tickets with us and in both cases, you praised highly our support.
The theme indeed is complex relative to other niches as it comes with several plugins. Unfortunately, this niche requires sermons, events and many other things that you don't usually find in other themes.
Regarding documentation, I don't agree with you.
The theme is one of the best documented on Themeforest, it comes with :
100 + help articles written by us
23 Meticulously-scripted and professionally-produced HD video tutorials for beginners
Extensive setup guide.
In-Dashboard Contextual Help. Тhere are little helpers everywhere in the interface, that let you retrieve quick information about the particular fields you are currently viewing.
The theme utilises standard for any WordPress theme sold on Themeforest functionality - Revolution Slider, Drag and Drop builder based on Visual Composer and Theme Options panel based on Option Tree and any user with prior experience with ThemeForest themes will feel pretty comfortable with this theme.
If you are new to WordPress it is a must to learn the basic of it prior to setting up the theme. The theme is tightly integrated into WordPress. Creating menus, widgets, sidebars, installing plugins, editing content, creating pages, post - all these operations are rather a WordPress functionality.
We have 23 video tutorials for beginners that cover almost any aspect of working with WordPress.
If you are confident of your WordPress knowledge you can skip this step.
Start by checking out the theme's How to Guides.
VamTam Solutions - http://bit.ly/2Se0nv2
Log In - http://bit.ly/2GqIJNv
The theme specific setup guide and help articles, you will find in the section under the name of the theme following the link below.
If there are any issues that are not covered by our guides, please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
I am really sorry about your experience. You can always take advantage of our "No matter what 30 days" refund policy. All you need to do is to fill in the form in this link and we will proceed with the refund asap: