104 comments found.
Hi. Is it possibile to scroll on top page when user click on shop page pagination? I saw in your demo that is possibile but I’m not able to find this option inside the theme. How can I do? Thanks
Keep getting: “There has been a critical error on this website.” Am on Wordpress 5.9
Hi i have recently downloaded the theme from elements envato and when importing it everything is all messed up why is that so?
Please read this post https://support.cleversoft.co/client/view_knowledge/28 to know how to submit a ticket for getting our support.
Kind regards
This page isn’t working right now nayakratom.com redirected you too many times. To fix this issue, try clearing your cookies. ERR_TOO_MANY_REDIRECTS
It seems an issue with your theme or plugin conflicting with theme. Kindly resolve this issue as early as possible. I have replied to your support team.
still waiting
Hi Support Team,
MC4WP: Mailchimp for WordPress causing theme load issue. Giving redirect error (The page isn’t redirecting properly).
Please read this post https://support.cleversoft.co/client/view_knowledge/28 to know how to submit a ticket for getting our support!
Kind regards
Clever layered navigation: There is a way to start with the categories/attributes filters closed? I have a lot of attributes so having them open when the page loads it’s a little bit messy. I’ve searched inside Clever layered navigation settings but nothing found!
No response??
How is it possible to change the content of the popup size guide?
Hi, i’ve send you a ticket support because I have problems with demo import.
Hi Support Team,
What’s the code to display product categories description below the products in right alignment?
still waiting
still waiting
Still waiting .. really poor customer service
Dear faisaljamal79,
Please read this post https://support.cleversoft.co/client/view_knowledge/28 to know how to submit a ticket for getting our support.
Kind regards
Hello, I am using version 1.5.6. How can I update to the latest theme?
Hello, 1_Does this theme have language and currency on the header coz i couldn’t find it in demos? 2_ Which one of these are fastest Ciao,Cerato, Martify, or Anon? using pagespeed test Anon is slower than the rest, Ciao ranking top speed, what should i do? 3_ I like Anon as it has facebook whatsapp plugin, do you have it in Ciao & the rest?
Having issue with latest update, customise options are not showing up.
Screenshot :- https://www.dropbox.com/s/ihmc9srimwhg33l/Screenshot%202021-01-30%20at%201.52.06%20AM.png?dl=0
Please advise. Thanks
Dear KrazyKlicks
please read this post https://support.cleversoft.co/client/view_knowledge/28 to know how to submit a ticket for getting our support.
Kind regards
Hi, in the shop the filter SORT BY works only on the first page, in the following the results are random.
Dear affarefattoaventino,
Please read this post https://support.cleversoft.co/client/view_knowledge/28 to know how to submit a ticket for getting our support.
Kind regards
Hi, the (magnifier) search does not work: it practically does not respect the navigation language and also the results have the same path in all languages, only the directory changes (es.:/prodotti/scarpe-da-donna-fendi-blu-e-grigie/ in italian and /products/scarpe-da-donna-fendi-blu-e-grigie/ in stead of products/fendi-womens-shoes-in-blue-and-gray/?lang=en).
Dear affarefattoaventino,
Please read this post https://support.cleversoft.co/client/view_knowledge/28 to know how to submit a ticket for getting our support.
Kind regards
I bought version 1.5.8 and I would like to upgrade to the latest version to upgrade to Wordpress 5.6, what can I do?
Hi, in the last theme version there is an issue with the shipping calculator on cart page. I have resolved the issue by replacing the file cart-totals.php (ciao/woocommerce/cart/cart-totals.php) with the previous one.
Hi, I had to disable lazy load because otherwise I have a pixelized image on the second hover image (it takes the size 30×30 but we need a size of 330…)
Dear samuelolichon ,
Please read this post https://support.cleversoft.co/client/view_knowledge/28 to know how to submit a ticket for getting our support.
Kind regards
Hello team, I have had problems with my website and it is because the CIAO theme has not been updated, since August it has not been updated, please tell me when the new update compatible with the latest versions of each addons will be released. Thank you
Dear shaka_y05,
Please read this post https://support.cleversoft.co/client/view_knowledge/28 to know how to submit a ticket for getting our support.
Kind regards
Is this theme still supported? Just upgraded to WP 5.6 and the lazy loading is not working.
Dear natmiletic,
Please read this post https://support.cleversoft.co/client/view_knowledge/28 to know how to submit a ticket for getting our support.
Kind regards
My issue is resolved, through the ticket. Had to disable lazy-loading in this theme for now as it is not working. Looking for an update to fix this in the future. Thanks!
Hi, The alternative image shows blurred on hoover on the shop page.
Dear gunnar84,
Please read this post https://support.cleversoft.co/client/view_knowledge/28 to know how to submit a ticket for getting our support.
Kind regards