412 comments found.
I purchased this theme and installed it on my WordPress site. Today, I changed my domain name, and the theme is blocked because the license is already tied to the old site. There’s no way to deactivate it from the old site or activate it on the new one. Additionally, I’m unable to reach your support team to deactivate the license from the old domain.
Hello,
Please contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.
You can now also easily deregister your purchase code via our Help Center by following instructions from this article here. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
Support
Edge Portfolio part of
Qode Interactive
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Good Jobs !
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, i’m interested in your theme and wanted to check if it’s possible (and how easy it is) to embed Viemo videos as I many I would like to add on their own page with long discriptions.
And is the “WPBakery Page Builder” plugin included in the price?
Hello,
Thank you for reaching us!
You can check the option for adding videos on portfolio single posts in the screenshot.
On regular pages, videos can be added either with “Video” or “Video Button” shortcodes (please see screenshot).
The WPBakery page builder is included with the theme as a bundled plugin and it doesn’t need to be purchased separately.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Many thanks for your swift reply and the helpful info you provided. I think this theme looks great and would suit my client’s needs so will demo it for them to see if they agree!
Support
Edge Portfolio part of
Qode Interactive
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Hi again, I’ve purchased the theme and started to edit it, unfortunatly there seems to be a bug with the Revolution slider not showing on most broswers, I just get a white space, I’ve rasied a ticket over a day ago so hopeing this prompt will speed a response up.
Ticket = # 244539
Many thanks, Brenton
Solved, turns out it was the pesky SpeedyCache plugin!
Support
Edge Portfolio part of
Qode Interactive
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Hello, how can I remove the image of the man holding camera from the main slider? thanks
Hello,
Please open the landing slider and in the layout > module background settings you can replace the image (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Where can we change the excerpt text?
Hi there,
Thanks for writing in! Perhaps this article can help you here.
Also if you still need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Edge Portfolio part of
Qode Interactive
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Hi Team, How can we Enable Audio Page for Home Page? Is there anyway to add background music for the homepage?
And how can I change the logo height?
Hello,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles that might help you on the way developing your website.
Support
Edge Portfolio part of
Qode Interactive
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Hi there – with the new elementor update – are we able to have large background text that is horizontal? So in the example below – the text “HIM” and “HER” would be horizontal and not vertical – https://cinerama.qodeinteractive.com/elementor/film-festival/
Hello,
This is the feature of the “Interactive Image With Text” shortcode by the theme and unfortunately there is no option to change layout to horizontal.
Support
Edge Portfolio part of
Qode Interactive
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can you please deregister this theme for my account. It says it is being used and I have no idea where it was used. thank you
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
Support
Edge Portfolio part of
Qode Interactive
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I purchased the Cinerama template two days ago. Unable to install the demo. The installation always gets stuck in the middle of the percentages. There is no way to contact support. what should I do?
Hello,
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, thank you very much for the response. I can’t connect through your support center. Something related to the email not working and I have a few more questions to move forward with the site. How can your support issue be resolved?
Support
Edge Portfolio part of
Qode Interactive
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Hi, for self hosted videos it only has a play button. How can we make it so it goes full screen. And also maybe have other option like rewind etc?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Edge Portfolio part of
Qode Interactive
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Hello, could you please advice how to edit the About us (or Contact us) page? My issue is with the main animated picture. Where do I find it to replace and how do I change the height? Thank you very much Kristyna
Hi there, Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Edge Portfolio part of
Qode Interactive
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Hi there!
I am having an issue with icons loading on the site. Its inconsistent- sometimes they load sometimes they dont. It seems to be most common when the site is linked through other websites. The hamburger menu appears as a lowercase “a” and when clicked it turns to an uppercase “M”. and the buttons that link to IMDB appear as boxes consistently across the site. when reloaded the site loads correctly.
How can I fix this?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Edge Portfolio part of
Qode Interactive
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I’m getting a vulnerability warning, because you only have WPbakery version 6.11 included in the latest theme update. Can’t update it directly, as it now costs to update directly.
Will WPbakery version 6.13 be included in next update, and when is that?
Hi there,
If you wish to install the new version of plugin manually, you can submit a ticket at our Help Centre, or contact us through this email (include your purchase code in the email) and our agents will send you the latest version.
Support
Edge Portfolio part of
Qode Interactive
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Hi All,
I’m interested in purchasing the theme and wondering whether its edition is best with Elementor (non-Pro version) or WPBakery. Whether the theme is more optimised for one or the other, and/or user recommendations for one or the other.
Thanks very much!
Hello,
Thank you for reaching us!
The theme is fully compatible with both of these page builders and which one you choose to use is up to your preference. We can say however that the difference is that WPBakery has a backend editor (the front-end editor is disabled) while Elementor has a front-end editor.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi. My theme is up to date. No matter what i change the settings to, i cannot remove the ‘GPAY’ button from my product page. It doesn’t work. Is this a simple fix or will I need to pa for more support?
Hi,
Are you perhaps using some 3rd party plugin to add ‘GPAY’ button?
For a more detailed overview of theme’s options please check the documentation in this link and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Does it support RTL?
Hello,
Unfortunately, RTL is not supported. You can check our themes with RTL support in this article.
Support
Edge Portfolio part of
Qode Interactive
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Hi, i bought this theme however on trying to install it, it says license already used, i havent used it, i would like to use it now, sent a message direct as well on themeforest .. please see and advise what website has used it ? as i havent used it till now, Thanks
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. It was registered on a localhost installation. You should be able to register the theme now.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hello everyone,
I purchased this theme for my website two years ago. Today, I want to integrate videos from my Vimeo account, but when I enter the URL on Elementor and save it, nothing appears on my site. However, it works fine with YouTube. Do you know any solution, please?Thanks
Hi there,
If you are using Video shortcode, it requires YouTube video, not Vimeo or self-hosted. Please for further assistance, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
If I instal the theme on a temporary website, can you still transfer it easily to another domain? Because it is linked to one domain?
Hi there,
Thanks for writing in! Yes, you can simply deregister the theme, migrate to another domain and register it once again. The content will remain and everything will be alright if migration is handled properly.
If you need any further assistance you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you. Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Thank you, when I go to the support page of edge themes I dont see my recent product purchase (this theme). Only the Penumbra theme I bought before. Anyway to fix this?
Hi there,
If it is your first time submitting a ticket for this theme, you need to fill in all the fields (like theme name, profile, and purchase code) so you can submit a ticket. But if you are still having issues with finding a theme, please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hello. I have been using cinerama theme on sevafilms.com. I activated theme on godaddy wordpress, but I recently switched hosting service from godaddy to siteground. I have deleted godaddy wordpress and now when I go to activate theme on siteground wordpress, I get this prompt… ‘Code is already registered for other domain.’ But I have the same domain. Please advise. Thank you and I love the theme!
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I’m trying to set the widget Portfolio List with Standard Video Preview only with projects which have youtube and vimeo videos. It doesn’t seems to work in this case. The link in src embed iframe in widget Portfolio List is like : https://www.youtube.com/embed/http://{VIDEOID}?wmode=transparent Could you help me ? Thanks
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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