Reviews for Circle Flip - Responsive WordPress Multipurpose Theme

77 Reviews

for Bugs

won't be using this theme anymore... better ones out there with less bugs.

creiden

Author response

Thanks for your feedback, can you please let us know your problem ? did you open a ticket at our support forum ?

for Customer Support

All-in-all this is a great theme to purchase!!!

I am very happy with the everything including the appearance, functionality, and customer service.

Thank you for this great website theme and for the all the help when I had questions!

for Customer Support

The support for this theme is simply awesome!
It's not only the kindness of the staff, but their sheer professional approach to any kind of issue or problem.
By the way, the theme itself is one of the most customizable and flexible ones I ever came across.
Thanx a lot,
Axel from Northern Germany

for Customer Support

I can't even register with http://support.creiden.com for support because I don't see any purchase code of circleflip in my theme forest account. However, the issue I guess is known : http://support.creiden.com/forums/topic/content-disappearing-blocks-saving/

I uninstall and can see my admin, install and it crashes again. Also demos can't be loaded due to upload limits on server. Wordpress templates must be easy to install, this is like too complex. Why should people buy templates, if not good.

creiden

Author response

1- You can find the purchase code here: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-

2- This issue has been solved since version 3.3 about a month ago and now we are on version 3.4 please make sure that you are using the latest version

3- If you still can't access the support forum please send us an email here: support@creiden.com and we will follow up with you from there

for Documentation Quality

Even for average programmer that is not helpful

creiden

Author response

Thanks Emrahamdan for your feedback.

Are you referring to the online documentation or the PDF documentation ? We believe that the online documentation here http://docs.creiden.com/circleflip/ is very detailed. We also referred a lot of customers to it so that they can build their websites easily and they found it simple and to the point.

Beyond that, if you have any other problems; you can contact our support team who will do their best to help you.

If you find any part of the documentation not sufficient, please let us know so that we can enhance it.

Thanks a lot

for Customer Support

I'm disappointed in the lack of support I have been getting. It shouldn't been taking 3 days to respond to a simple question. What if I have a major problem on a live site? I would lose a client.

The admin panel in the theme options leaves much to be desired. The fact that it seems like something as simple as changing the footer color that I have to add custom css, in my option, is ridiculous.

Also, had I had known that this theme doesn't support a child theme, I wouldn't have purchased it.

creiden

Author response

Hello americomfg,

Thanks for your rating and feedback.
Can you please point out the request that you have sent for 3 days without a response ? Cause I can't find that in TF comments or on our support forum.

Also, the child-theme support issue, Yes, Circle Flip supports that.

For the Theme Options, there're a lot of simple options that can be added there that will be needed by different customers. Would it be logic to add 100 new options there while you only need 1 or 2 of them? We added the most needed and desired ones to the theme options, and usually when different customers request something, we consider adding it later on.

One final point, our support team is doing a lot of efforts to help all our customers, sometimes we have a lot of tickets to reply to, and we always stood by our customers in critical situations like a Live site or so.

I would appreciate if you send us your problems or where have you posted them directly to our support email "support[at]creiden.com"

Regards

for Customizability

Great theme. We chose this theme to build a new website for the Canadian Association of Professional Speakers. The Creiden Framework is solid, flexible and well thought out for integrators and developers. Can't be any happier!

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