190 comments found.
zip does not contain a valid theme: missing template “layout/theme.liquid”
Hi Metapetbasket.,
Kindly confirm your purchase code so that we can proceed further.
For the Purchase code, Please Refer: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
f736d5c9-71c5-42af-a6f0-22debe268bfe
Hi metapetbasket.,
Please unpack the whole package after downloading it from Themeforest. On that extracted themeforest-theme-shopify-theme, You can find files like Documentation, theme.zip, Log.txt and Readme.txt.
You need to install the file “citrus.zip ”.
We are unable to verify your purchase code (Refer: https://prnt.sc/2jkKs9dUfkqE ). Kindly share the license certificate with us so that we can proceed further.
On my product page. For color is showing blank white and not my product image. Under all products I have product images attached to the product but on the site/theme its showing blank white as color options
Hi,
Kindly send your website URL and Screenshots about your issue, We will help you ASAP!
The template is not working. Pages are missing and not there like faqs contact and stuff. And its not showing my product as the home screen
Kindly send your store login details to the support mail support@wedesignthemes.com. We will help you ASAP!
I wasn’t given instructions on how to connect this theme to Shopify. Not even an actual download. Just a PDF. Please assist.
Within the main folder [Citrus-Sectioned-V1] there will be following folder and files.
Citrus-Multi-Product.zip
Citrus-Single-Product.zip
Readme.txt
Help links
~~~~~~
https://youtu.be/6IBFSdZTd2Y
Pages:
https://youtu.be/Z4D4v5ScNQs
Currency:
https://youtu.be/V8uaCS0e8C4
Filters:
https://youtu.be/EpcGvd9ptCA
Countdown:
https://youtu.be/lVD8ADtmz-c
If you need any assistance, please contact us through the support mail support@wedesignthemes.com.
Thank You. BuddhaThemes.
hi i have 2 question is there away to display the header menu at the top of the slider instead of the middle also.
I cannot find where we can add different menu titles to this theme
Hi,
Kindly send your store login details & related screenshots to the support mail support@wedesignthemes.com. We will help you ASAP!
Hi, I just paid the theme and I can’t find the documentation. Can you tell me where can I find the template documentation please ? Thank you
Hi,
Thank you for contacting us. Please refer this doc link: http://buddhathemes.dtdocs.wpengine.com/citrus-one-page-shopify/
Hi,
I just purchase Citrus theme for my shop. (here’s my purchase code: a661cbcb-7cf1-4dd6-a296-fd145aa30c56)
I don’t know why when I install it, i don’t get the same result as the demo version. (I’m using the single product one but i tried the other one)
My problem is that I can’t find contact-us, about-us and FAQ pages Even the account creation don’t exist
Where can i find all of this ?
Thanks in advance, Alexis
My bad ! Just find out how to create missing pages
But still don’t find where is the account creation and log-in
Thanks for using our theme! Just enable the account optional or required in the theme admin end – settings – checkout ,
Still if you have issues, kindly reach us via support mail support@wedesignthemes.com.
Hi It seems like my download is outdated and Shopify is saying I have a missing template, Can you send me the updated version of the theme thanks
Hope you are trying to install the core file downloaded from themeforest. Kindly unpack and install the correct zip file.
Hi, really simple question on the single product theme. How do I get the images to display under the “Our Gallery” section. I get an option to pick a menu which then displays empty grey boxes depending on the number of items in the menu but I cannot work out how to attribute an image to the grey box. Help please?!?
Theme is superb by the way.
Thanks
Eric
Hi,
Kindly send your store login details to the support mail support@wedesignthemes.com. We will help.
I am having issues with the percentages not showing up on the donut chart bar and I have tried everything besides looking at the code. Please advise on any fixes. Thank you!
Kindly send your store login details, related screenshots to the support mail support@wedesignthemes.com, we will help this.
My Theme is Broken Please help me fix it
Hi, I’m having another issue with The Theme. It’s the Multi Product version. It’s been awhile since I’ve contacted your team for help, I forgot how the process goes. Hoping someone can get back to me, thank you.
Thanks for using our theme! Surely we will help!
Kindly send the issue details and store credentials to the support mail support@wedesignthemes.com, we will help.
Good Day,
I hope you're happy, healthy, and safe. My name is Tiana and I'm running into an issue. My purchase code is 5ef0485b-e20d-4c59-870a-234db4be18c1 - 24 Feb 2020 .The issue I am having is with the sidebar. When I remove the display homepage sidebar option, I am able to see my mobile sidebar fine, but it’s removed from the desktop version. Then if I click on display home page sidebar it works on the desktop version but it disappears from the mobile. This is the only issue that I am currently having with this amazing website. That’s the only thing I need to fix
Thank you so much for your help Tiana Scott
Also, this code pops up now
Liquid error: Error in tag ‘section’ – ‘home-sidebar-deals’ is not a valid section type Liquid error: Error in tag ‘section’ – ‘home-sidebar-promoimage’ is not a valid section type Liquid error: Error in tag ‘section’ – ‘home-sidebar-tags’ is not a valid section type Liquid error: Error in tag ‘section’ – ‘home-sidebar-featured-post’ is not a valid section type Liquid error: Error in tag ‘section’ – ‘home-sidebar-instagram’ is not a valid section type Liquid error: Error in tag ‘section’ – ‘home-sidebar-newsletter’ is not a valid section type Liquid error: Error in tag ‘section’ – ‘home-sidebar-testimonials’ is not a valid section type Liquid error: Error in tag ‘section’ – ‘home-sidebar-icon-text’ is not a valid section type
Hi,
Thank you for contacting us. Kindly send your store login details to our support mail: support@wedesignthemes.com We will help you to do the needful.
Regards., DesignThemes Support.
Hey i have a question, were can i find the documentation? Thanks Daniel
Hello, i just didnt see that the theme is on shopify. We dont use shopify at all it was a mistake. Please accept to refund us. It was a terrible mistake and we wont use at all this file. What can i propose you if you have boostrap theme we could exchange with that. Per exemple. Sorry to border you about that
Or you can send the refund request from your end.
Hi, theme does not work, please refund ASAP, I have been inconvenienced today and you still have not responded to my messages.
Thanks
Hi , you have messaged in our night time, due to timezone we can able to get back only by our day time, Kindly send your store login details to the support mail support@wedesignthemes.com, we will look into this.
I can see others are having issues with this theme – I want a refund please, today. Thanks.
THEME DOES NOT WORK – I WANT A REFUND – YOU ARE WASTING MY TIME
Regarding CSS compilation error we already fixed and updated, plz download the latest version of theme.
You should not be selling themes which are faulty. You have wasted a lot of my time. I will be getting a full refund from my card provider.
We many times requested you send the store details we will check help in this case.
Any potential customers reading this, be aware, any problems and this author will not refund you. This theme is full of bugs. Read the previous comments. Will need to contact Mastercard to get my refund. Very unprofessional conduct from this seller.
See we already said many time theme is updated you need to use the latest version, but still you are repeatedly posting the same comment!
As I explained once already, you should not be selling a failty theme. You have wasted my time and money. You kept me waiting all weekend without any response or explanation while I needed this for a client. Whether you updated or not is irrelevant. I expect to buy a working product, not one faulty from the beginning. You could’ve rectified this by providing a refund as requested, but still you have failed to do so. You are simply highlighting your atrocious customer service, so I suggest you stop responding. Themeforest notified of this poor service and charge back initiated. How disappointing from you.
Hi, just bought your theme. Shopify has notified me:
It looks like there is an error in your theme.
Try assets/frame.scss.liquid in the template editor to fix the error below:
Issue detected: stylesheet took too long to compile. Update theme code to decrease compilation time. Contact your theme’s support team to fix this error.
Can you fix this ASAP please?
Thanks
Hi , you have messaged in our night time, due to timezone we can able to get back only by our day time, Kindly send your store login details to the support mail support@wedesignthemes.com, we will look into this.
I can see others are having issues with this theme – I want a refund please, today. Thanks.
Hellow, I purchased the theme but I’m receiving this error message on Shopify. How do i fix this?
Try assets/frame.scss.liquid in the template editor to fix the error below: Issue detected: stylesheet took too long to compile. Update theme code to decrease compilation time. Contact your theme’s support team to fix this error.
Kindly send your store login details to the support mail support@wedesignthemes.com, we will look into this.
Hi,
Our team is having a lot of trouble with this theme, and we would like to request a refund. We apologize for the inconvenience but we will not be using this theme for our site.
We appreciate your help with this.
Hi,
Sorry for the inconvenience caused. Kindly list out your issues to our support mail: support@wedesignthemes.com we are happy to help you or if you need the only a refund, We will provide you to make a refund. You can go through with our portfolio https://themeforest.net/user/buddhathemes/portfolio https://themeforest.net/user/designthemes/portfolioRegards., BuddhaThemes Support.
How do I add image swatches, I can’t figure out how to add an image? Thanks Mike
You need to map the variant images first as like …
https://prnt.sc/pm5d7tAnd then follow the steps to set the custom color to the swatch…
Step1: Navigate to settings in your Shopify admin end and then click on the files section.
Kindly refer the Screenshot
https://prnt.sc/pm1y76Step2: And upload custom color as follows.
While naming your colors, color name and image name should be the same. File format need to .pngKindly refer the Screenshot
https://prnt.sc/pm1yfm