12 Reviews
They have a problem with PHP version Fatal ERROR!!!
Author response
Hello,
We couldn't find any history of your tickets on our support forum https://mikado.ticksy.com We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before putting this bad rating for fatal error in PHP, that is most probably related to server issues, such as low resources, or low PHP version. Any of these problems could be easily resolved. Our trained team of support agents is on your service to setup your site within our theme, can you please try to get in touch with them, so they can help you. Having pleased theme users is our priority. We hope this can be improved and you will change this bad impression you've got. Looking forward to hearing from you on ticksy.
Mikado
Second theme that I buy from this devellopeur and always so happy
The customer support is awesome they reply within few hours that's the best thing about them
Excellent features and best color and architecture but customizing is pain in the ass.
by SasaB 5 years ago
I had problem with the demo import and your support was more than willing to help me overcome all the obstacles that came up.
Thank you guys, you rock!
The support for the theme is too bad
Author response
Hello,
We are sorry for the delay in response. Usual ticket response time is up to 24h within working days (Monday to Friday). One of our support agents replied to your ticket and entire demo content has been imported to your WordPress installation. If you need anything else, jut reply to your ticket, and our support will assist you with all theme related questions. We hope that you will change this bad impression you've got.
Best Regards!
Mikado
