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60 comments found.

My site won’t get past the pre-load error! Please help.

Can you please send us an email at avathemes@gmail.com


I have just bought this template. By editing the “index” file (Template>Video>Index) in notepad, I was able to change the text as I wanted but I don’t understand how to change the countdown – days, hours and minutes before launch. Can you please help me? This is what I see:


<script type="text/javascript" src="javascripts/jquery.countdown.js"></script>
<script type="text/javascript">
    $(function () {
        var austDay = new Date();
        austDay = new Date(austDay.getFullYear() + 1, 0 - 1, 26);
        $('.countdown-container').countdown({until: austDay});

Thanks Sarah

Sure, what’s your launch date ?

Hi Thanks for the quick reply! I ve just sent a similar email to avathemes@gmail.com :). The launch date is 1st of September 2013

We’ve replied your email.

Hello, I want to buy this template and let me know if you already fixed the problem with firefox in preload.

We have, it should be working for you as well.


I’ve think your template is displayed wrong when using Chrome. Seconds are displayed below other numbers;/

Please take a look at screenshot (looks the same with your demo link at themeforest). It works perfectly on Safari/Firefox.


Also how I can change date? I’ve checked line 48 but that makes no sense for me…

Hi there,

thanks for letting us know. we’ll check the site and we’ll publish an update very soon.

As for the date we’ve answered that question already here in the comments but if you need further help with it just drop us an email at avathemes@gmail.com and we’ll help you out.

Hy is it possible to put a link on a vimeo instead to put the mp4 on the server?

No, not at the moment.

Did you guys fix the Chrome issue? I want to buy this, but on chrome the “seconds” look horrible. They are lower than all the other numbers.

It doesnt work on firefox. Getting stuck on the loading page..

2 questions: i need to change the language of the year, month and so on of the countdown and to tell you that the e-mail form does not work. I only changed my address on the php and it sends me to a page to fill the correct information…... please help me, i sent you a mail 5 days ago ! thanks !

Hi there and congratulations on this neat design.

I have a question that normally i should search alone for the answer, but i am really in a hurry and if it easy i would appreciate an answer.

I am testing the video edition. on desktop i see a video background, on ipad an image.

is it possible to center the video (for desktops) AND the image (for tablets, phones, etc.)?

I mean, that when i resize the window, the image or video to keep its center on the center of the current window dimensions.

Thank you for your time in advance.


I just bought this template… great job but I cannot change the date to my launch date,

We’ev just replied your email.

I also seem to have problems correcting the countdown, my launch date is september 1 2013

If the date is September 1 2013 than the code should look like this:

new Date(austDay.getFullYear(), 1 – 6, 26);

More details here: http://support.avathemes.com/knowledgebase/how-to-change-the-countdown/

Great, thanks.. it’s all good now

what if the date is the 20 of january 2015?

It would be awesome if your instructions explained how to change the date, or if you actually answered some of the questions here so that we didn’t have to keep bugging you with the same questions. I want to launch the site an about 2 months, can’t figure out how to make that happen. Also, how do you get the video to work? Mine doesn’t play. I think I’ll have to just find another template as this is too difficult to figure out.

We’ve posted an article about how to change the date, here’s the link once again: http://support.avathemes.com/knowledgebase/how-to-change-the-countdown/

Thanks for the help on the date.

Hi, I sent you a message a few days ago regarding the video. I am having trouble getting it to work. Could you please get back to me as I need to go live asap. Thanks

It has been almost 2 weeks and I have had no reply to my query, can you please reply to my message.

Still no reply, Pathetic service.


how do I insert a video background? can i use youtube? why is the timer position and size completely different from the demo? this is my site: http://die-basis.at/launch/

thanks conte

I’m afraid you’re asking the wrong author for support. The theme on your link is not ours.

I have now had two queries with your template, including an error with the youtube icon, yet on both ocasions you have failed to reply.

I would advise all to avoid purchasing templates from AVAThemes, as their service is beyond poor.

Hi! I just bought this theme and we were able to set the right date for the countdown – but it’s not counting backwards. Only if I reload the page it shows the updated countdown – but still static. Isn’t it supposed to run backwards while people visit the page??

Help would be really appreciated!

Hello everyone, i see some of you are having troubles with the date. In the line 48 in SlideShow Template or 68 in Video Template just change this line austDay = new Date(austDay.getFullYear() + 0, 9 – 1, 25);

0 is the years, 9 is the month and 25 the day. if your website will be ready for dec 25 just type

austDay = new Date(austDay.getFullYear() + 0, 12 – 1, 25);

Can i use this theme in wordpress…....? And also able to attach the footer links….?

No, this is only an HTML Template and can’t be used with WordPress.

Thanks for your interest though,

Hello, I uploaded a video but it is not loading the full, i can only see a part of the screen. Using the latest chrome browser.

Please help.



The theme does not load up on my iPhone on either Safari or Chrome? Also, how do I enable the video mode?


I sorted the video, but still unable to load on the iPhone


Can you please send us a link to your site where you’re experiencing this issue along with your purchase code of the item to support@avathemes.com and we will check what is causing this issue with the video.