Hello,

We haven’t checked it (yet).

If you have any other queries, please create a ticket on our support (https://potezasupport.ticksy.com) and provide detailed information so that our concerned team can check and guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

We replied to your support ticket (#3240846) with same query.

If you have any other queries, please create a ticket on our support (https://potezasupport.ticksy.com) and provide detailed information so that our concerned team can check and guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

Our demo is working fine; see this screencast.

If you have any other queries, please create a ticket on our support (https://potezasupport.ticksy.com) and provide detailed information so that our concerned team can check and guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

1. Please provide detailed information with screenshots and other details. Please provide the detail in ticket #3241642.
2. We provided fix for this in the latest release (v.4.10.3).

Please provide above request in the ticket on our support site (https://potezasupport.ticksy.com) so that our concerned team can check and guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

I’ve already done all you said,I’ve downloaded the socal update. Know whenever an update is on a theme in my dashboard themeforest always inform me that I have an update. But I’ve never seen that! Anyway I’ve redownload the theme and everything is the same

Hello,

Please provide details, as requested in our previous reply, in the support ticket (https://potezasupport.ticksy.com) so that our concerned team can check and guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

1. i tried to download the latest update of the ciyashop theme version 4.10.2 however i keep having errors
   => Theme download is part of Themeforest, and you can download it from Themeforest > Downloads. In case of any problems downloading the theme from ThemeForest, please contact ThemeForest directly or provide us with detailed information with screenshots. This will allow us to contact them with sufficient information for further assistance.
    
2. also the website is really slow i have tried everything to make the faster but i have no luck. what should i do?
   => Create a support ticket and provide the site URL with detailed information about where you are having problems and what steps you have taken.

Please create a ticket on our support site (https://potezasupport.ticksy.com) and provide the above requested details so that our concerned team can check and guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

We provided a built-in breadcrumb in the theme and provided compatibility with the Breadcrumb NavXT, and both breadcrumbs are working fine (see the below screenshots).

- https://imgsh.net/a/dXMHuLg.png - https://imgsh.net/a/26j3cfl.png

So, please switch to the breadcrumbs mentioned above and let us know if you face any issues with them.

If you have any other queries, please create a ticket on our support (https://potezasupport.ticksy.com) and provide detailed information so that our concerned team can check and guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Indeed built in breadcrumb works fine. But I would like to use Yoast breadcrumb there’s a compatibility issue.

Hello,

As we mentioned above, we have provided a built-in breadcrumb and provided compatibility with Breadcrumb NavXT only. Any other breadcrumb is neither tested nor provided compatibility.

If you have any other queries, please create a ticket on our support (https://potezasupport.ticksy.com) and provide detailed information so that our concerned team can check and guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

You can update the bundled plugins up to the version available with the installed version of the theme from Admin Panel > Appearance > Install Plugins.

If you have any other queries, please create a ticket on our support (https://potezasupport.ticksy.com) and provide detailed information so that our concerned team can check and guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

Please create a support ticket on our support (https://potezasupport.ticksy.com) and provide the purchase code and details so that our concerned team can check and look into this in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

Please create a pre-purchase ticket on our support (https://potezasupport.ticksy.com) and provide purchase code so that our concerned team can check and guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

Yes, you can install it, but the installation must be per the ThemeForest license policy.

If you have any queries, please create a ticket on our support (https://potezasupport.ticksy.com) and provide detailed information so that our concerned team can check and guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

Yes, you can design the header and footer with the Elementor Pro, but we haven’t tested it yet, and it should work properly. Let us know if you face any issues.

Also, you can use the theme’s built-in header and footer builder for this. Please refer to the below documents for detailed information about the theme’s Header/Footer builder.

• https://docs.potenzaglobalsolutions.com/docs/ciyashop-wp/?section=header-builder
• https://docs.potenzaglobalsolutions.com/docs/ciyashop-wp/?section=footer-builder-2

Hope this information will resolve your query. If you have any queries, please create a pre-purchase ticket on our support (https://potezasupport.ticksy.com) so that we can guide you in a more organized way.

Thanks, Mukesh – https://www.potenzaglobalsolutions.com/

Hello,

Please create a support ticket on our support (https://potezasupport.ticksy.com/) with purchase details and sites, so that our concerned team can check and guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

If your website is a fresh setup and has no critical data, you can simply clean the database and delete the “uploads” folder (path given below) and start a fresh setup again.

{Website_Root}/wp-content/uploads

Also, we suggest you take a complete backup (including files and database) before doing the above-suggested methods. Hope this information will resolve your query. If you have any queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) so that we can guide you in a more organized way.

Thanks, Mukesh-https://www.potenzaglobalsolutions.com/

Hello,

Please refer to the below documents for detailed information about your requirement.

• https://woocommerce.com/document/image-sizes-theme-developers/
• https://www.businessbloomer.com/woocommerce-single-product-image/

If you have any queries, please create a ticket on our support (https://potezasupport.ticksy.com) and provide detailed information so that our concerned team can check and guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

We already provided a list of domains in our previous reply (above in this thread) where the theme was activated. Please note that we provided the list excluding the localhost activations.

Also, your activation was reset twice before. First, on your request in the support ticket #2534002, second on the request in this comment thread.

Please create a ticket on our support (https://potezasupport.ticksy.com) and provide detailed information so that our concerned team can check and guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Our support has been expired. SO we cannot create ticket. We are not using this theme anywhere else. Please activate our license. Thank you.

Hello,

You can create a pre-purchase ticket like you created below this ticket #2534002 and provide the requested details.

Please create a ticket on our support (https://potezasupport.ticksy.com) and provide detailed information so that our concerned team can check and guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

Please refer to the below WooCommerce official document for detailed information about template structure & overriding templates.

If you have any queries, please create a ticket on our support (https://potezasupport.ticksy.com) and provide detailed information so that our concerned team can check and guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

We checked in the fresh setup (Elementor and WPBakery both), and it works fine without any JS error. So, please create a ticket on our support (https://potezasupport.ticksy.com) and provide detailed information with screenshots of the error so that we can check and guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

No, currently it is possible for the main header only.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

We already have replied to your ticket (#3143509) with the same query in our support forum.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/