710 comments found.
CiyaShop is perfect for dropshipping?
Is there an Italian translation?
Hello,
This theme is fully translation-ready so that you can translate it in any language. Currently, we have 2 translated demos. Please refer to the below demos.
- https://ciyashop.potenzaglobalsolutions.com/jewellery-rtl/ar/
- https://ciyashop.potenzaglobalsolutions.com/electronics-fr/
If you have any other queries, please create a pre-purchase ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about your query so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
How i remove License From Previous Website
Hello,
Please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide the purchase code and previous website details so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.
Hello,
Create a pre-purchase ticket on our support (https://potezasupport.ticksy.com/) and provide the requested details.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hello. Is it possible, when I edit a page with “Edit with Elementor”, using the various “Kite Box” of “Potenza Elements”, to modify the numbers for each “Kite Box” I add? For example, do not just repeat “1, 2, 3”, but change it to “6, 7, 8”, “9, 10, 11” and so on according to the number of “Kite Box” included on the same page! Thanks in advance.
Hello,
No, currently there is no option to do this.
If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information with links, screenshots, and references so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Good day, I just want to know: How to Exclude Products in a Specific Category from WooCommerce/Ciyashop Search.
Hello,
It’s a WooCommerce-related query. Please refer to the below documents for more information.
- https://webhostingbuddy.com/blog/how-to-remove-a-product-category-from-woocommerce-search/
- https://woocommerce.com/document/exclude-a-category-from-the-shop-page/
If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information with links, screenshots, and references so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
I have been waiting for a response for a long time, I wrote to support via https://potezasupport.ticksy.com/, my ticket number is 3504639, can you help me?
Hello,
We replied to your ticket (https://potezasupport.ticksy.com/ticket/3504639). Please check and provide your feedback.
If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information with links, screenshots, and references so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hi ,
I want to buy the theme, but I have a question on my mind, I would be very happy if you answer it.As you know, each theme has a license key, I will run 1 domain, that is, a website, with this license key. My question is, let’s say my business went bad and the site I was running shut down completely after 2-3 years and I had to close it down. Can I use this license key on a different site, that is, the domain? As a result, I will be using it on 1 active website. This issue is important to me, can you help me?
thank you
Hello,
Please refer to the documents below for license-related queries and contact Themeforest support for further queries.
If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information with links, screenshots, and references so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
I am trying to contact you guys, but no response whatsoever. It’s about a license.
Hello,
Can you please let us know where you posted your query?
Please your queries on our support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information with links, screenshots, and references so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
hi there, sorry i know that my support is ended … but i have this issue and it’s strange .. now i have solved with a 2 days ago backup. my hosting support give me this error:
yesterday i had a problem with the site .. and my hosting support discover this error: Fatal error: Cannot redeclare ciyashop_globals_n_constants() (previously declared in /home/dentals1/public_html/didattica-odontoiatrica.it/web/wp-content/themes/ciyashop-child/functions.php:17) in /home/dentals1/public_html/didattica-odontoiatrica.it/web/wp-content/themes/ciyashop/functions.php on line 14
did u have the idea? now i have solved the problem with an old back-up …
ideas?
thanks
Hello,
This is happening because the “ciyashop_globals_n_constants” function is added to the child theme. This function is meant to be in the CiyaShop theme only. So, check your child theme customizations, and remove this function from the child theme, and check again.
If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information with links, screenshots, and references so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
thanks a not 
Hi, The blog pages I edit with Elementor appear adjacent to the top, If I edit with WordPress’ own editor, this problem does not occur., This is a general problem, and I do not want to receive a support package for this problem. I am waiting for a solution from you? Can you help me urgently? I will give you a good or bad score accordingly.
Hello,
Please provide screenshots of the issue with steps to replicate the issue by creating the support ticket, so that our concerned team can replicate and check the issue.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
My support period has expired, I do not want to extend my support period for a problem caused entirely by you, I am going through a financially difficult period right now, if you check your theme you will see the error, please check it.
Hello,
If you are getting error while editing the blog page with Elementor, it is from the Elementor plugin. This is because if a page is assigned as “Latest Posts” (or say blog page), it turns into an archive, and Elementor doesn’t provide option to edit it.
Please refer to the below replies from Elementor support for editing Blog page queries.
- https://wordpress.org/support/topic/elementor-plug-in-not-working-on-certain-website-pages-2/
- https://wordpress.org/support/topic/unable-to-edit-homepage-with-elementor/
If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information with links, screenshots, and references so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
I configur all settings ,but it’s showing This pincode is not serviceable!
Hello,
Your query is unclear, so, create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about your query, with screenshots. links, and references so that our concerned team can guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hi i have tried to add a buy now button to the “Tools” theme, But the buy now button does the same function as the add to cart button. i tried a few plugin’s but does not seem to work. Anyone can help? i tired the ‘WPC Buy Now Button for WooCommerce’ this works well for shop page but the single page it runs the similar as the add to cart button.
Hello,
We are not aware of what customization you are making or how you are adding the button. So, create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about your query, with screenshots and links so that our concerned team can guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Great template but there is no option to remove the size guide and the custom tab once created from the listing, which means you have to create a new listing if product details change. Neither is there an option to create additional custom tabs from the listing and would be a good feature
Hello,
- there is no option to remove the size guide.
=> We have fixed this issue & it will be available in the next release.
- there is no option to remove the custom tab once created from the listing
=> If you want to remove the custom tab from the front, then just leave it blank (see screenshot) and it will not appear.
- create additional custom tabs from the listing and would be a good feature
=> Currently, we have provided only one custom tab option.
Hope this information will resolve your query.
If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information with links, screenshots, and references so that we can guide you in a more organized way.
Thanks, Hinal, Potenza Team – https://www.potenzaglobalsolutions.com/
I already activated it on test domains Now it gives an error The installations count has been reached to the allowed limit.
It is safe to delete the previous domains for the license
Hello,
Yes, it will be safe. But please create a pre-purchase support ticket on https://potezasupport.ticksy.com and share your purchase code details so that our concerned team can check and guide you with the previous installations.
Thanks, Dinesh, Potenza Team – https://www.potenzaglobalsolutions.com/
Hello. I know support has expired. I have one license for one domain. The old domains stopped working a long time ago, and removed, I created a new domain. Can I transfer the license to it?New domain https://platformcompanyclub.ru/
I ask for help
Hello,
Please create a pre-purchase support ticket on https://potezasupport.ticksy.com and share your purchase code and previous usage details so that our concerned team can check and guide you.
Thanks, Dinesh, Potenza Team – https://www.potenzaglobalsolutions.com/
Hi, I can’t create a support ticket, my license has expired. Why should I buy a new license when I have one site. The domain on which the license was located no longer exists. Is it possible to remove the old license and transfer it to a new domain. I can’t create a ticket.
Hello,
You may use the license as long as the license policy is not violated. And we didn’t ask to buy a new license but asked to create a pre-purchase ticket. And, if your support is expired, please extend the support.
Thanks, Dinesh, Potenza Team – https://www.potenzaglobalsolutions.com/
Hi,
We are using your theme since last few years. we have 3 licence and theme was amazing. But after recent update major error happens. Social login google not working as per expected. we provided key and secret and we are not getting google login instead
registration closed error showing
Google login throwing error…
My support period is over so that i cant put ticket. But i posted pre sale ticket which is rejected by your team. What i need to do for this error.
Hello,
We will investigate the issue you pointed out, and if there is any issue, we will fix it and release the update soon.
If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about the query so that we can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hello,
We checked the social login, and it’s working fine. We posted a screencast in your ticket (#3440516).
If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about the query so that we can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hi, please check #3440516 i put my concern in it with all detail
Hello,
We already replied to your ticket (#3440516).
If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about the query so that we can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
I’m getting these erros when setting up WooCommerce ciyashop/woocommerce/cart/cart.php version 7.8.0 is out of date. The core version is 7.9.0,ciyashop/woocommerce/cart/mini-cart.php version 7.8.0 is out of date. The core version is 7.9.0, I’m getting this as a
Hello,
It seems you are using an older version of the theme. Outdated WooCommerce templates in the theme have been updated to version 7.9.0. Please check the version 4.12.2 changelog.
If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about the query so that we can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
How can I update the theme without loosing everything ?
Hello,
Please refer to the below document for detailed information about theme updates.
https://docs.potenzaglobalsolutions.com/docs/ciyashop-wp/?section=theme-update
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Just need a quick answer: I clicked to update: You have version 4.12.1 installed. Update to 4.12.2… and received the following message: Download failed. A valid URL was not provided….... So I am not updating at this time, but want to know if your update server is down? Thanks, always. Love the theme!
Hello,
When are you getting this error message? You can update the theme with the below methods.
If you get that error when updating bundle plugins, please reactivate the purchase code and try again.
If the issue persists, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about the query so that we can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Through WordPress Admin Panel. I have this error: GET thewebsite.com/wp-content/themes/ciyashop/js/cookie.min.js?ver=2.1.4 net::ERR_ABORTED 404 (Not Found) That file does not exist in that location, I checked. BUT, that file is located in js/library/ with all of the other JS files. Shall I move / copy the cookie.min.js FROM library TO the js root?
Hello,
In the later versions, the JS files were moved to their specific folders, and the code has been updated accordingly. It seems there is a cache on your server. So, please check again after clearing the server-side cache, WordPress cache, and browser cache.
Hope this will resolve your query. If the issue persists, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about the query so that we can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hello is the theme multisite capable?
Hello,
Yes, but usage must comply with the Themeforest license policy.
If you have any queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about the query, so that we can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
But I did not find it on Default Content from Theme Setup Wizard.
Hello,
You can find it in the Sample Data. For this, go to Theme Options > Sample Data > Import Additional Pages and search for “Home Category” (see screenshot).
If you have any queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about the query, so that we can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
