Support for CiyaShop - Multipurpose WooCommerce Theme

Support for CiyaShop - Multipurpose WooCommerce Theme

Cart 3,069 sales
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Potenzaglobalsolutions supports this item


This author's response time can be up to 2 business days.

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Got a Query?

If you have any query, regarding theme-settings or need any other information related to the theme, then have a look at our product documentation.

It contains all the pieces of information, from Getting Started steps to managing Theme Options. It also includes detailed information about WPBakery Page Builder Shortcodes, along with other necessary details.

How do I contact support when the support system is down?

We are using a third-party support system, and in case, it is not working you can email us at

We are committed to providing efficient support to all our customers as early as possible.

Manage Shop Filters and Attributes

In version 2.4.0, we introduced Shop Filter theme options, with which you can manage filters on the shop page. You can show/hide filters and can display selected filter attributes.

If you are using theme, older than version 2.4.0, you can show/hide filters and can display selected attributes using custom coding.

Hide Filters:
To remove product filters on the shop page, add below code into the child theme’s functions.php file.
add_action( 'init', 'ciyashop_child_remove_shop_filter' );
function ciyashop_child_remove_shop_filter() {
    remove_action( 'ciyashop_loop_filters', 'ciyashop_loop_filters_content' );
    remove_action( 'ciyashop_loop_header', 'ciyashop_loop_active_filters' );
Hide Selected Attributes:
You can use WordPress filter hook to display selected attributes using below code.
//Remove attributes from Shop Filter on WooCommerce shop/archive page.
add_filter( 'ciyashop_shop_filter_exclude_attributes', 'ciyashop_child_theme_exclude_shop_filters' );
function ciyashop_child_theme_exclude_shop_filters( $attributes ){

    // This variable contains complete list of attributes    

    // You can exclude unrequired attributes from attributes variable.

    // --- OR ---

    // You can create a new array of selected attributes, which you want to display.
    $attributes = array(

    return $attributes;

You can find attributes list from Admin Panel > Products > Attributes > ‘Slug’ column in Attributes listing.

How to add Login/Logout Menu in Topbar

If the Login/Logout menu is not displaying in the topbar, it may be either Topbar Menu is not selected in Topbar Layout, or Topbar Menu is not created.

Select Topbar Menu in topbar layout For this, go to Theme Options > Header > Topbar and drag-and-drop Topbar Menu item in Left/Right placement.

Topbar menu not created For this, go to Appearance > Menus > Select (or create) new menu and assign it to “Topbar Menu” menu “Display location”.

How to Change Lazy Loader Image

To change lazy-loader image, you can use ciyashop_loader_image filter hook. For this add below code in child theme’s functions.php.

add_filter( 'ciyashop_loader_image', 'ciyashop_custom_lazy_load_image' );
function ciyashop_custom_lazy_load_image( $loader_image ){

    // replace existing image with new image
    $loader_image = get_stylesheet_directory_uri().'/images/custom-loader.gif'

    return $loader_image;

In this example code, we are using custom-loader.gif image from images folder in child theme.

How to Fix Outdated WooCommerce Templates

WooCommerce display this message in the admin panel, when any WooCommerce template is copied (and modified) in the theme, and, any modified template is updated in the recent WooCommerce updates, and the theme still contains the old template(s).

This message may or may not indicate the templates need updating (they could be working just fine). But, it does not mean the theme is broken or needs an update. So, you may safely dismiss the message or update the theme to latest version.

If updating the theme to the latest version, doesn’t resolve this issue, wait for next release with the updated templates.

For more details refer below link.

Installation limit exceeded

Theme activation shows this message when you activate your purchase-code from three places. Envato allows only one installation per purchase code, but we are providing additional installations. In which, one is for the production site, and others for development sites.

If you are seeing this message, and you are using the theme on three different sites, then unregister purchase-code from extra locations, and deactivate the theme in compliance with Themeforest license policy.

If you are seeing this message, and you are using themes on three different sites So, to comply with the themeforest license policy, unregister purchase-codes from additional locations and disable the theme. Then contact our support by creating a support ticket on, with site details.

How To Hide Out of Stock Products

To hide Out of Stock products, follow below steps.
  • Go to WooCommerce → Settings and click the Products tab.
  • Click the Inventory link at the top.
  • Check the Out Of Stock Visibility checkbox to Hide out of stock items from the catalog.

Why Sample Data Look Different than Demo Pages?

Sample data pages contain the same contents and shortcode elements, which are on demo pages. The only difference between sample-data and demo are images, the number of posts/products, and menu items.

Images: Images used on our demo pages are commercial images, which are licensed to use on our demo sites only. So, we can’t redistribute them for any purpose. So, sample data contains placeholder images instead.

Post/Product and Related Taxonomy Terms: There is a limited number of posts and products provided in the sample data because these items are to be added by users. Therefore categories and tags are also limited.

Menu: The menu on our demo site is to display different styles and layouts of different sections, pages, and content of the theme. Therefore, this menu is not of any use in sample-data. However, if you need a similar menu, you can create it.

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Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy


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