102 comments found.
i am going through the demo trying to see the payment platform but it keeps hitting back…
Hi, Thanks for contacting us about our product! Can you clear more about your issue with screenshots? Currently our theme use WooCommerce and it will compatible with all WooCommerce Payments: https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/?categoryIds=1023&collections=product&page=1 . Hope this helps! Regards!
Hi, i’m having an issue with the color scheme settings since the latest update, where the colors I choose are not displaying, it only shows the default theme colors. I have sent an email regarding the issue. Can someone help me?
Hi, Thanks for contacting us and choosing our product! We already answered to you via email. Please make sure you go to Theme Options -> Color Scheme then turn ON SCSS Compiler. More detail please read in this topic: https://harutheme.com/forums/topic/how-to-change-color-scheme-and-typography-in-harutheme/ Please notice the PHP settings of your server. If you support time expired please renew it to continue to get support in the future. Hope this helps. Regards!
Hi, is this theme compatible with Elementor now?
Hi, Thanks for contacting us and choosing our product! Sorry but currently Clarivo theme still not compatible with Elementor because need much time to do it. Maybe we’ll create a new theme about Pharmacy with Elementor. Regards!
Why is it impossible for me to choice a different Mobile Header layout? Even if I select the first and the second model, they don’t activate/change. The message is “Settings have changed, you should save them!“ but then none happens. Only the third of your list is usable. Is it normal?
Hi, Thanks for choosing our product! As we already replied to you via email. In our theme have a notice that Page Options will override Theme Options. You can understand more about it follow this topic: https://harutheme.com/forums/topic/why-theme-options-doesnt-apply-changes/
That means you need to Edit Homepage (or page have header, footer, layout,.. different settings in Theme Options) then go to Page Options > Header Elements (or Header Customize) at bottom of page to compare settings with Theme Options > Header -> Header Elements. Hope this helps! Regards!
Thank you very much for your prompt cooperation, but…
there’s no way (for me) to see Page Options and the tabs that I see in your screenshot
Anyway, I resolved activating the Custom Fields in the screen settings and changing in “haru_mobile_header_layout” the value in “header-mobile-1“
Do you have an idea why? Just to understand if I have some plugin that marginally conflicts with the theme and prevents you from seeing “Page Options“
Tnx again
Hi, Please make sure you installed and activated all required plugins. You need install and active this plugin to see Page Options: https://wordpress.org/plugins/meta-box/ . Hope this helps! Regards!
Damn, you’re right 
The Meta Box plugin was disabled: now I see all the tabs to change the settings of the single pages.
Thanks again 
Thanks for your feedback!
is the theme AMP compatible?
Hi, Thanks for contacting us and choosing our product! Currently our theme doesn’t support AMP. However you can try to use plugin: https://wordpress.org/plugins/search/amp/ . Hope this helps! Regards!
Hi
I installed the theme & imported theme demo. but revolution slider isn’t imported. How i can fix it ?
Hi
Do we need to purchase & activate the Revolution slider Separately ? Does the plugin not come along with the theme ?
As you mentioned in Step 5, we need to import the Revolution slider separately. but from where do we get those import files ?
Hi, You don’t need to purchase it. It already included in our theme package. (import files include in step 1 to 4). If you can’t do it please send us your current site URL & admin account and detail about the issue to email address harutheme@gmail.com. We’ll check it for you. Regards!
Hi, Please make sure you install and active all required plugins. You need to install and active this plugin: https://wordpress.org/plugins/meta-box/ to see it. Hope this helps! Regards!
Pls I need an update, how do i go about it?
Hi, Thanks for choosing our product! You can do it follow this topic: https://harutheme.com/forums/topic/how-to-update-wordpress-theme/. Hope this helps! Regards!
Ok. Thanks I will check it out now. I want a private discussion with you. I need your private email
Hi. Please create a topic on forum or send us an email via harutheme@gmail.com. Regards!
hii i have just installled this theme but i cant find any pages with it
Hi, Thanks for choosing our product! After install theme and required plugins you need go to Theme Options -> Demo Importer to import demo data. Here is the document: https://document.harutheme.com/clarivo/. Hope this helps! Regards!
Thank you . also can i edit sticky header
Hi. Can you clear more about the question? (maybe with screenshots) Now you can select Header style in Theme Options -> Header. In our theme have a notice that Page Options will override Theme Options. You can understand more about it follow this topic: https://harutheme.com/forums/topic/why-theme-options-doesnt-apply-changes/ That means you need to Edit Homepage (or page have header, footer, layout,.. different settings in Theme Options) then go to Page Options -> Header Elements (or Header Customize) at bottom of page to compare settings with Theme Options -> Header -> Header Elements. Regards!
Great Work. When Clarivo support RTL language?
Hi, Thanks for choosing our product! Currently we are developing other projects and don’t support this function. However if you want to use RTL you can try some tutorial: https://codex.wordpress.org/Right-to-Left_Language_Support and https://rtl-css.net/tutorial/add-rtl-support-wordpress-themes-non-developers. Hope this helps! Regards!
Hi, yesterday I updated WooCommerce to 5.9 and now there are no more shipping fees for all the not registered users.
Hi. Thanks for choosing our product! First of all your support time has expired so you should renew it. We checked our theme with WooCommerce latest version and it’s working fine here: https://prnt.sc/1zi8obn. So please check your WooCommerce -> Settings -> Shipping. Regards!
From the screenshot you attach, it can be seen that you have simulated a purchase as a “registered user”. As I said, if you do it as a registered user, there are no problems. The absence of shipping costs just highlights only if you are a “new user”.
“First of all your support time has expired so you should renew it“: OK, but your theme has a bug, I’m reporting it to you.
Hi. You can see we are testing incognito mode with not registered user (don’t have admin bar on top too). So you can renew your support then send us your site URL and maybe admin account via email address harutheme@gmail.com. We’ll check it for you. Regards!
Just do it
We replied to you via email. Regards!
Hi Team, I have been using this theme for one of my project, I had set it up everything but the compare options isn’t working, it shows a blank pop-up with just the remove option no products are displaying in it. Please help.
Hi, Thanks for choosing our product! Please make sure you don’t install plugins not required in our theme because it can cause conflict. We have just checked our theme with the latest version of WordPress, WooCommerce and Compare plugin and it’s working fine: https://prnt.sc/1skl37n. So you can deactivate each plugin (not required and check) and use Clear cache (use incognito mode) and check again. If it still doesn’t work after deactivate please send us an email with your site URL and admin account via email harutheme@gmail.com or create a topic here: https://harutheme.com/forums/forum/themes-support/pharmacy-wordpress-theme/. Regards!
Hey there, how’s the theme doing with WC 5.6 compatibility? Is it safe to update? I still see WooCommerce 5.1.x as higher compliancy… Thanks for replying.
Hi, Thanks for choosing our product! Our theme compatible with the latest version of WooCommerce. You can update follow this topic: https://harutheme.com/forums/topic/how-to-update-wordpress-theme/. Hope this helps! Regards!
Thanks a lot!
Thanks for your feedback!
Hello, I’m facing problems related to footer, I can’t edit it with the builder. I have another problem, which is not registering a new user on the store
Hi, Thanks for contacting us and choosing our product! Here is the topic to help you manage Footer: https://harutheme.com/forums/topic/how-to-manage-footer-in-harutheme/ . About registering on your site please make sure you Enable it: https://www.wpbeginner.com/beginners-guide/how-to-allow-user-registration-on-your-wordpress-site/. https://docs.wpeverest.com/user-registration/docs/user-registration-woocommerce/ and make sure your site can send email by use this plugin: https://wordpress.org/plugins/wp-mail-smtp/. Here is the document: https://document.harutheme.com/clarivo/. Video tutorial: https://www.youtube.com/channel/UCnOxXtfrkgq92wgqJCBi55g/videos?view_as=subscriber. Support forum: https://harutheme.com/forums/forum/themes-support/clarivo/ . In our theme have a notice that Page Options will override Theme Options. You can understand more about it follow this topic: https://harutheme.com/forums/topic/why-theme-options-doesnt-apply-changes/ That means you need to Edit Homepage (or page have header, footer, layout,.. different settings in Theme Options) then go to Page Options at bottom of page to compare settings with Theme Options. If you have other issues please search on our forum first for the quick solutions. Hope this helps! Regards!
Thank you, I solved the first problem, but the second problem I couldn’t find a solution for This problem is represented on my account page, where the login form appears and the registration form does not appear to me
Hi, Please read 2 links we sent above carefully because all settings for register already have in there. If it still doesn’t work please send us your site URL and admin account via email harutheme@gmail.com or create a topic here: https://harutheme.com/. We’ll login and check the issue for you. Regards!
Hi, How can i edit “Copyright © 2021 Clarivo Store All Rights Reserved” on left side bar ?
Hi, Thanks for contacting us and choosing our product! Are you using Home Left Sidebar? In our theme have a notice that Page Options will override Theme Options. You can understand more about it follow this topic: https://harutheme.com/forums/topic/why-theme-options-doesnt-apply-changes/ That means you need to Edit Homepage (or page have header, footer, layout,.. different settings in Theme Options) then go to Page Options at bottom of page to compare settings with Theme Options. In your case please Edit Homepage then check Page Options -> Header Elements: https://prnt.sc/1dezt4m. Hope this helps! Regards!
Hi, is it safe to update WooCommerce to 5.5.0 ?
Hi, Thanks for choosing our product! Currently we checked and see our theme working fine with the latest version of WooCommerce. However before update you should backup your site first and update theme follow this topic: https://harutheme.com/forums/topic/how-to-update-wordpress-theme/. Hope this helps! Regards!
Hello in my menu i have 2 rows with menu items because i have 7 items on menu and the move on the next line. When i choose the item in the first row cant choose the sub menu items. I guess that happens because the mouse its move over the second line on menu (altpharmacy.gr)
Hi, Thanks for contacting us about our product! About this issue you shouldn’t use long menu. However you can try this solution by go to Appearance -> Customize -> Additional CSS and add this code: .haru-main-menu { display: flex; align-items: center; height: 50px; } .header-2 .haru-header-nav-wrap .header-navigation .header-primary-menu .menu-wrap .haru-main-menu > li > a { display: inline-flex; align-items: center; line-height: 1.1; height: 50px; } .vertical-menu-wrap .vertical-menu-toggle { display: flex; align-items: center; }. If you still have question please post on our forum: https://harutheme.com/forums/forum/themes-support/pharmacy-wordpress-theme/. Hope this helps! Regards!
Hi, will this theme work with Elementor?
Hi, Thanks for choosing our product! Sorry but now our theme doesn’t work with Elementor. We’ll research about it later. Regards!
Hi i am uploading this theme and i got this error message: The link you followed has expired. please can you help with this?
thanks
Hi, Thanks for contacting us and choosing our product! If you can’t import demo data you can follow this topic: https://harutheme.com/forums/topic/how-to-import-demo-data-automatic-in-harutheme/ or https://harutheme.com/forums/topic/import-demo-manual-wordpress-theme/. Here is the document: https://document.harutheme.com/clarivo/. Video tutorial: https://www.youtube.com/channel/UCnOxXtfrkgq92wgqJCBi55g/videos?view_as=subscriber. Support forum: https://harutheme.com/forums/forum/themes-support/clarivo/. In our theme have a notice that Page Options will override Theme Options. You can understand more about it follow this topic: https://harutheme.com/forums/topic/why-theme-options-doesnt-apply-changes/. Here is the topic to help you manage Footer: https://harutheme.com/forums/topic/how-to-manage-footer-in-harutheme/. If you have other issues please search on our forum first for the quick solutions. Hope this helps! Regards!
hello how to edit Footer block by wp bakery ?
Hi, Thanks for contacting us and choosing our product! Here is the topic to help you manage Footer: https://harutheme.com/forums/topic/how-to-manage-footer-in-harutheme/. Here is the document: https://document.harutheme.com/clarivo/. Video tutorial: https://www.youtube.com/channel/UCnOxXtfrkgq92wgqJCBi55g/videos?view_as=subscriber. Support forum: https://harutheme.com/forums/forum/themes-support/clarivo/. In our theme have a notice that Page Options will override Theme Options. You can understand more about it follow this topic: https://harutheme.com/forums/topic/why-theme-options-doesnt-apply-changes/. If you have other issues please search on our forum first for the quick solutions. Hope this helps! Regards!
Pls how do i update my theme?
Hi, You can update theme and plugins to latest version follow this topic: https://harutheme.com/forums/topic/how-to-update-wordpress-theme/. Hope this helps! Regards!
