3970 comments found.
I cannot setup some templates, I have selected one but it imported another one. Its very lazy for me. Can I get refund? Its my humble request with due respect to the author. With best regards.
Please contact https://help.designinvento.net/support/ our team will setup it for you and fix if there is any issue within setup.
is there an issue regarding setup templates? because when in setup one of them it install the ClassiAds-ultra and the changes i made with Directory press dont work
Hi there, No issue reported, Please contact https://help.designinvento.net/support/
No sir, its an issue i cant setup template i want and so many people ask for same problem, the support ask me to give them access to the online website but i develop it locally , so they say that they cant do anything about that while it is a setup problem.
Well, support team have to check issue over customer’s installation, if you can provide a live installation it would be better option otherwise ypu can ask for alternate backup file for specific demo site.
I’m trying to use my license key and it doesn’t work. I’m getting this message
https://prnt.sc/tT0kO-kAfHL1Hi brunlopesba
Please submit a ticket at https://help.designinvento.net/support/ and our technical team will certainly help you out.
Kind Regards Team Designinvento
OK tks
Hi! did anyone encounter this issue? The Featured Tag on the listing is correctly displayed on Desktop view, if the listing is not included on the featured plan the featured tag will not display. But if you try to check your website on the mobile view, it will displayed all featured icon tag, even the listing is just a normal listing and disable the featured tag. Please help me fix this, issue, I tried asking from the support (Ticket #28050) up to now 3 days past still no update . Please let me know how did you manage to fix the issue? is it bug or only miss configuration?
Did you reach a conclusion about this #24799 ticket?
I’m really disappointed!!! NO PAID PLUGIN REQUIRED but in the backend it says prices for the Pro version start at €49, what’s that about?
Unfortunately, this template doesn’t work at all. I’ve been trying for 2 days to use the template import function. After hours, it finally says that it’s done… but nothing has happened except that I’m asked for a Google API. And where can I activate Open Street Map?! I give this whole thing a -1 out of 5 possible stars! From what I read, it also seems useless to turn to support as they hardly ever respond!! ENVATO SHOULD step in here!! This is just a rip-off!!! I AM REALLY ANGRY!!! I would like my money back!!
Hi there, Sorry for the inconvenience, Are you sure you have contacted our support channel? I am not able to find any ticket at https://help.designinvento.net/support/
Please contact support channel our team will address your issue as soon as possible.
Did you reach a conclusion about this #24799 ticket?
hi there, support team will have an intervention tonight to resolve your issue. thank you for the patience.
Please see ticket #23230
Hi abdumakhlouf
Thanks for your patience
Our technical team has already responded to your ticket and we are waiting for your response now.
Best Regards Team Designinvento
Please see ticket #23230
Hi abdumakhlouf
Thanks for your patience
Our technical team has already responded to your ticket and we are waiting for your response now.
Best Regards Team Designinvento
Is there an add-on compatible with the template to create RSS for the listings section? Please reply to solve this problem quickly because I need RSS for my site
Hi abdumakhlouf
Thanks for choosing our theme
Currently we are not offering rss feed but that’s a great suggestion and we will certainly consider it in our future updates.
Best Regards
Team Designinvento
Is there a plugin currently compatible with the template to generate RSS for the listings section?
Did you reach a conclusion about this #24799 ticket?
Hello, where is the link to the control panel demo?
Hi rabahseddir1996 Thanks for taking interest in our theme
Please access following link which shows login credentials as well.
https://classiads.designinvento.net/classiads-test/login/Best Regards Team Designinvento
Hi,
First of all, I thank you for your work following the resolution of numerous tickets. However, my site will officially launch on November 22 and I want all my tickets to be resolved (27445, 27866 and 28028) before launch, some are more than 5 days old. Can you please process them by the end of the week? I’m also considering working with you on customization improvements to my site, but I’m waiting until all my issues are resolved. Best regards
Hi there, Support team is working hard to clear the backlog, your queries would be addressed as soon as possible. Hopefully today.
Hi, after 3 days, I have no informations about my tickets. Do you have some news ? THanks
I don’t think ticket #24799 will ever be solved, we are just wasting time
Hi there, Sorry for the inconvenience, some time things take time, your patience is appreciated, but, if you are not satisfied you can claim a refund for that addon.
I missed the refund time, thanks to you, I have been waiting for a month to solve the problem
No issue, if you are willing to get refund you can ask via support ticket, otherwise i can see you have provided asked details to the ream they will have an intervention tonight.
Thanks for your support, I want this problem to be solved because it is a good opportunity to test the genuineness of customers
If I want to add new fields to the registration page, can I do this?
Hi yelkady215
Please submit a ticket at https://help.designinvento.net/support/ and our technical team will certainly help you out.
Kind Regards Team Designinvento
I’m really tired. After a month, what was the answer? In this one month, you didn’t log in to my twilio account even once. If I made the account 2 factor, you couldn’t log in.
I lost my time to return the product, I’m really sad
Buying the theme and spending an extra 6 months on it turned out to be a very bad decision. If you can, find another theme! I would like to ask for my money back, but as far as I can see, themeforest is not very helpful in this either. In many cases, the documentation is inadequate. In particular, the biggest suck was with the map settings. Documentation had nothing to do with how to install it. Customer service can answer simple questions. In problematic situations, they talk nonsense and sometimes it seems to me that they look stupid. In some cases, wordpress access and cpanel access are requested for “Detailed review.” And I could actually go on and on, but that would just waste my time, just like buying the theme. Money can be replaced, but wasted time cannot! Just look carefully at the comment section, not the stars!
Hi Zoltan Apologies for inconvenience
Can you please send us ticket url or number in which you face such issues however as per our tickets records our technical team has already offered to help you out with select checkbox issue and still waiting for your site credentials.
Classiads dedicated technical team is always available for your help!
Best Regards Team Designinvento
I have already granted admin access to the site. The problem is irrelevant. I already bought another one and am working with it. There are two customer service representatives. Sam and Vicky. Vicky has 5 star customer service. It is likely that he has a much better understanding of the theme than Sam. If I were the company, I would fire Sam. It’s not a very winning customer service strategy, if I’m logged in and I answer right away, I have to wait another 24 hours for another answer.
After that, I would be very curious about one thing, which of the more than 8,000 customers actually runs a website with this theme.
Please reply to this ticket #24799
Hi Saeid Thanks for your patience
Our technical team will certainly respond today as per your que.
Best Regards Team Designinvento
This ticket was created 21 days ago, and you gave the exact same answer 6 days ago, which will be processed today, but nothing happened.
I have not received an answer yet
Hi there, Your issue would be resolved tonight, there was some api issue as per support team’s feedback
The problem still persists/Please reply to this ticket #24799
Hello team! I bought this theme from a third party and they didn’t provide me any validation key.
Hi Alif Thanks for taking interest in our theme
We are specifically selling our theme on themeforest only.
Best Regards Team Designinvento
Please reply to this ticket #24799
