I recently had an extremely disappointing encounter with this seller, and I feel compelled to share my experience in this review. Despite being entitled to a refund, the seller flat-out declined my request without providing any proper validation or reasonable explanation.

To begin with, I had purchased a theme from this seller with high hopes. Unfortunately, I discovered that the theme does not have proper customizability and did not meet the advertised specifications. Considering this clear breach of the transaction, I decided to pursue a refund.

However, when I contacted the seller and presented my case, I was met with an astonishing lack of professionalism and a complete disregard for their own policies. Instead of taking the time to properly validate my claim or address my concerns, they outright refused my refund request.

I made several attempts to engage in a constructive dialogue, hoping to resolve the issue amicably. Yet, at every turn, the seller showed no willingness to understand my situation or rectify their mistake. It became abundantly clear that they had little regard for customer satisfaction and were only interested in keeping my hard-earned money.

In light of this regrettable experience, I strongly advise potential buyers to exercise caution when considering purchases from this seller. Their lack of integrity and refusal to adhere to their own policies make it evident that customer satisfaction is not a priority for them. Save yourself the hassle and find a seller who values their customers and stands behind the products they sell.

I hope this review serves as a warning to others and encourages the seller to reevaluate their approach to customer service. No customer should have to endure such a disappointing experience, especially when they have a legitimate claim for a refund.

Also I would like to highlight this theme forest as well why they have refuse my refund.

Quick and accurate support, really appreciated they way of response given. Quality of theme is so good and easy.
Chatla Technologies, Dubai.

Ha sido una buena experiencia con el soporte, son amables y rápidos, siempre dispuesto a ayudar. Es uno de los mejores themas que he comprado, lo tengo desde hace 7 años.

Excellent

Now i see the value of buying Theme with support, especial with Invento. You always have team in standby. I'm in South Africa , but i don't even know where Invento office based. But their support structure , it feels like IT support in the same building , next office. it is worth it.

Helpful support in customising and fixing any issues.

Excellent Support, Very Very Impressed. Thank you!

Not really good! Can not complete customize theme on dashboard

I must say that the Customer Support at DesignInvento is superb. After many trials and errors on my part, the support staff have been very patient and immensely helpful. I am not giving 5 stars only for customer support. I am also giving 5 stars for the design quality and everything else Classiads has to offer.

Very nice theme and very nice customer support. They solve fast what we ask.

this classis's ads website script comes with all the plugins. is the best script you can buy for the money and the support is second to none i highly recommend this to one and all for a multi purpose website with the multi directory free plug in honestly no hidden cost it comes with all you need

Im happy to use classiads theme. its amazing theme with beautifull design and lot of features and many option to customes the website.

One of the best support.
Thanks

Really fantastic customer support. Great Theme. Love it.

Customer support was on point

El servicio es lento y no te dan una respuesta clara y oportuna. Te pasan lo que la pobre documentación tiene, que es igual a nada.

No leen bien tus inquietudes y no las resuelven. Aún cuando les das los accesos para revisar el sitio, no validan o prueban los ambientes para resolver las inquietudes.

Te quieren hacer ver como si eres el tonto de la película con palabras suaves.

No dominan el tema.

I did a lot of research trying to find a great-looking theme that would make my site look like a big business. I made the purchase and become a bit overwhelmed with how to work with it. There is some info but hard to put it all together.

So, I contacted support and shared my concern that I wanted it like the demo. Of course, it was the same script just when one deal with scripts with WordPress one needs to make the changes. That is just how things work when it comes to designing.

The result blew me away. He did what I had asked for and that was to give me the same theme with all its designs. I am expecting that I may have to purchase a plugin here or there as I complete the next steps. Adding and editing things.

So what seemed overwhelming this morning went very well thanks to some great people and great support. As far as some of the negative feedback I have seen this was not the case or my experience. Love it! Perfect customer experience.

I must say, Classiads support team are doing great work in term of their support team, Kudos to you guys!