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where to set latin-ext for menu font?
Hi, please go to QuadMenu > Options > Default Theme > Typography http://prntscr.com/nfoxau
Cheers from deTheme
I have tried few time to update by clenco theme for 3.0 but its break completely my site www.clean4u.ie , please advise
Hi, we need to state again that Cleanco 3 uses a new Framework that is completely different from the previous version http://prntscr.com/ndhr8u so does the page builder.
Upgrading themes cannot be done automatically, there are several processes that need to be done. Please visit the following link to get more detailed information https://detheme.helpscoutdocs.com/article/61-cleanco-upgrade-process-from-version-2-0-to-3-0
In this case, we note that your website using content is not entirely the same as the original template, so you need to need more adjustments.
I try to import Cleanco Demo 3 using vast demo import..
Error: Internal Server Error (500)
The slider & footer not imported..Please advise.
Hi, please open a new ticket on http://kb.detheme.com/new-ticket along with access to your WordPress admin and we will take a closer look. Thank you.
cleanco Demo1 and Demo1 Demo3 and Demo4 do not show Vast Demo Import ?
Hi, I’m not sure I fully understand your question. Have you installed Cleanco 3 and the “Vast Demo Import” plugin? http://prntscr.com/nsqftt
Yes the templates in the picture do not appear to me
how i can add shop sidebar widget area ?
By default the theme does not provide a sidebar widget for WooCommerce, please try using an additional plugin that fits your needs.
Hi I am using Version: 1.4.5 and I can not activate Revolution Slider. I am updated with new wordpress and my CleanCo theme says it is up to date. I get fatal error whenI try to activate rev slider. Help please
Hi, I’ve just installed the theme and demo and in the menu I can’t find QuadMenu Items on the left of the menu. It is not showing in the screen options as well.
See image: https://snag.gy/J8CYxl.jpg
I’ve manged to do it. Thank you.
Hi, however, I still need to inform you that QuadMenu settings can be activated by selecting the QuadMenu Dev option http://prntscr.com/odfj6h
I’m receiving ajax error when trying to import the Essential Grid files. see: https://snag.gy/0mBMgR.jpg
I’ve tried to deactivate other plugins but that did not help.
Hi, please try using another theme like Twenty Nineteen, then import the Grid again.
Did not work. I’ve also tried to deactivate all plugins (left Ess grid only) and Twenty Nineteen theme and still doesn’t work.
Please open a new ticket on http://kb.detheme.com/new-ticket along with access to your WordPress admin and we will take a closer look. Thank you.
How do I remove breadcrumbs from all pages?
Hi, Sorry, we need to know the version of the theme you are using. Do you have a link to your site so I can take a closer look? Thank you.
Trying to make a new page as an ads landing page and all good other than the huge padding on the title. When viewed on mobile it pushes the entire content down off the phone screen. When the hide title and banner buttons are selected to push it up on mobile view the page content then starts behind the website logo/top banner.
Also tried changing the navigation separator, banner height and page title position but none seem to fix the issue. Just change it slightly.
how i can add sidebar shop widget area
Hi, by default the theme does not provide a sidebar widget for WooCommerce, please try using an additional plugin that fits your needs.
i would like to purchase this theme, but i had a few questions !! 1.) do you guys install the theme fully ?? and how long does it take ? 2.) what host do you guys recommend ? thanks
Hi, Unfortunately, full installation of the theme is not included in the support service, but don’t worry we will help you by providing more detailed install information http://prntscr.com/p3lbub normally only takes a few minutes.
For hosting usage, you should use WordPress-friendly hosting. Please visit the following link https://wordpress.org/hosting/
Hi I can not activate Revolution Slider. I am updated with new wordpress. I get fatal error when I try to activate revolution slider. can ypu help me cuz i can’t display good my website
Hi there, i purchased this theme today and imported demo design. But the footer does not look the same like the footer in dummy website. I have opended a ticket with support. If possible, can you please ask the team to help me ASAP, i know today is Saturday and tomorrow is Sunday and you guys may not be at work, I have to show the site working to client till Monday, So, i was in rush to get this demo imported as soon as possible. If possible, please find my ticket with support and see my issue and help me as soon as possible. I know these two days are holiday but if possible, please get the demo data imported properly so that i can work for these two days and show something to client.
Thanks in advance
Hi, thank you for contacting us by opening a ticket. Our team has completed the import process and has responded to your ticket. Please check your email. Thank you.
Thank you. I saw the updates 2 days ago. I need to get one more thing fixed. I need to know how can i completly remove the brudcrumb area? What was my previous ticket number and how can i find support’s reply? Your support area is little complicated to understand.
I noticed you are using Gmail, please click the Reply button on the email to reply to the ticket http://prntscr.com/pq097n
You can try adding the CSS code below to the Appearance > Customize > Custom CSS to remove the breadcrumb area.
In the footer area, there is a coupon code related text which is showing on all the pages. I am pretty sure that it is not good friends. In other words, if there is some text on one page and that same text is on all the other pages that means we are copy-pasting the same text on all the pages and google does not like it. Google-like unique pages. What do you think about it?
2. The email i am getting from you is from this email id firstname.lastname@example.org which means even if i send any email you will not receive it. So that is why i asked that question above about your support. I need to check support’s reply and reply to them. Please tell me how to do so? As your support ticket area is very confusing for me.
2. Here is the screenshot for you to see that if i try to reply then i see this http://prnt.sc/pq1dpr
The slider area in the imported demo design on my website look little different than the actual dummy website i saw. I am not talking about the images, i am talking about the text and discription size, height, top margin.
I need to get in touch with the support who can see all this and fix.
I guess you opened the wrong email because there shouldn’t be a comment URL link https://prnt.sc/pq1dpr. I think you can start trying to open a new ticket and how to reply to a ticket is like replying to an email. I don’t think this comment forum is sufficient enough to explain technical matters. I am afraid if the communication in this forum continues it will only be confusing. Thank you.
Please visit the screenshot which i sent above, and you also shared the same and see the link mentioned in it. You will see that this is the email i got from Envato, and from your end, i have received no email yet.
I need to get in touch with you guys where i can show you some more issues.
3. I am not able to find out those icons http://prnt.sc/pq31nm which are in the dummy website but are not in my website. I am not able to add those icons from my end. If i add then i am getting issues. I have already sent some time on fixing these icons. Please give me any mail id here where i can get in touch with you and send all the issues i am facing via an email properly and i will also be sending you the login details aswell via mail.
Or please give me any other options
I am trying to create a ticket and the stupid website where i am creating the ticket is not taking my ticket. it is not letting me click on the submit button for some unknown reason. Now, i am getting frustrated because of this stupid support system and their website. Plesa get in thouch with me as soon as possible and give me any mail or any other option to send you my login details and detail information about those 5 issues i am facing. Please…..
I will have to copy and paste the ticket here as i am not able to create the ticket on that support website.
Hi there, this is my 2nd ticket, In the first ticket, you guys helped me to import the demo data and fixed that footer issue for me.
In this ticket, I am going to mention some issues which I am facing, and which are very basic but not in this theme.
1. The slider area does not look exactly like the dummy website. Please see here --> http://prnt.sc/pq35kl you can see that the description is not showing on the proper position.
2. There is soo much space empty under the slider, it does not look good. Screenshot here http://prnt.sc/pq3788 Please remove the wight space as much as you can so that it can look good. I need that curve which is under the slider it looks good, but I am only talking about that wight area. I know that it is an image, please do something to remove that wight area and keep that curve as well.
3. For some reason, on the homepage, there is no space under the logo and menu area https://prnt.sc/pq3c82 this issue is only on the homepage not on any other page.
4. In the KC Visual Composer, I am not able to find this link https://bg.detheme.com/cleanco/new2/bg-new2-3.jpg I want to remove this link from the website as this is opening from an external source and to increase the speed of my website I need to change/edit/replace this link. But I am not able to find where to find this link on the homepage inside the KC Visual Composer. I am using this KC Pro composer first time, I am a user of WP Bakery Visual Composer from last 3 years.
5. I am not able to find out those icons http://prnt.sc/pq31nm which are on the dummy website but are not on my website. I am not able to add those icons from my end. If I try from my end, then I am getting issues in that slider. I have already sent some time on fixing these icons but could not make it look like demo design. I am only talking about those icons, Please get those icons on my website as well for me. thx.
Currently, these are the top 5 things I need you guys to help me with as soon as possible. I had to show this website to my client on Monday but till today, I am not finished with this theme yet. I am going to give the login details for WordPress below.
login details are the same which i sent in previous ticket. Can not share here publickly.
You need to upload the SVG icon manually, to find out more about the technique, please visit the following documentation link https://detheme.helpscoutdocs.com/article/71-cleanco-upload-svg-files-for-slider-section-3
The support team has sent an email so you can reply. Please find an email with the email subject: Cleanco theme #4766
Sorry, if I can’t respond to all your inquiry here. However, I will forward your inquiry to our team so that you can respond to emails.
Yes, i have received that email, Thank you. I have followed that link and added those SVG files in that path but still the slider is not showing those icons like dummy design of your website.
Henceforth please continue this discussion in the email/ticket to avoid overlapping in responding. Thank you.
Hello, please I would like to know 1. if the Make appointment plugin can receive payment online? PayPal and/or Bank Card? 2. Can i create profile for staff? 3. Does it send reminder before the appointment date? Thanks.
Hi I need to update theme from 2.0.1 to v3. Can I do it?
Hi, updating the theme from version 2 to version 3 is not possible especially if you already have fixed content. In order to be able to use theme version 3, you can install it on another domain or on localhost then rebuild the website there. And content is copied manually. If you still don’t use the fixed content on the theme version 2, then you can upgrade to version 3 manually.
Is this theme SEO Friendly??
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