26 comments found.
Hi, do you have tab option to use in the theme! when using the WP tabs they say open all of them. thanks
Hi,
Actually yes we have Tab option but we missed to design it with multiple design options. So it looks like broken. Thanks for pointing this.
We are working on this and will be available with our next update. But you can get it now. Just create a ticket on our support site so our team will send you updated files. So you just need to upload on your server and it will be working.
Best regards,Cheers from the ThemeStek team
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Great theme, installed just like the demo in 13 minutes only. Amazing. Thank you for a great design. I just wished that the booking plugin was pre-installed in the theme to make life easier for us. Because you really cannot have a cleaning service booked and paid for without the booking functionality incorporated into the theme. Still very happy with the over all quality.
Hi,
Thanks for your great comments.
Please provide us 5-star ratings as it will help us a lot. Here are steps:
For the booking plugin, I will surely discuss with my team for this.
Best regards,
Cheers from the ThemeStek team
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hi, why i can’t install the required plugin “WP Widget As Link & Widget Background & CSS”? it says there is no such a plugin in wordpress repository “Something went wrong with the plugin API”
Hi,
Thanks for your message. This plugin is disaled from wordpress.org directly so it’s not getting installed. You can see here:https://wordpress.org/plugins/widget-as-link/
Please ignore this plugin for now. We will soon update our theme and replace this plugin with another plugin.
Cheers from the ThemeStek team
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hi, thanks for your reply. When do you plan to push the new update? And will it work without this plugin?
btw, your link doesn’t work. there is no plugin available
Hi, thanks for the update! But how do I update theme. Usually I used the envato plugin or theme update after update available. But this time there is no such a possibility. Thanks
Hi,
The Envato Market plugin should work. If not then you should link your licence again with envato market plugin so you can update in future too. Please create a ticket on our support site so our team will guide you on this.
Best regards,Cheers from the ThemeStek team
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hi, it’s working fine now without the deactivating the license thanks
Hi,
Glad to hear it’s working now. Let me know if you have any question. You can also create ticket on our support site so our team will guide you.
Best regards,Cheers from the ThemeStek team
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Hi, I bought this theme in the wrong theme forest account. i was logged in as one of my clients. I then logged into my account and bought the theme again so it was in the right theme forest account. I submitted a support ticket a few days ago and have not heard any reply back. Could you please update me on my ticket and refund of the first purchase made accidentally? Thank you
Hi,
We already replied to your ticket. It looks like you didin’t received our email or may be the email goes to your SPAM folder. Please check your SPAM folder and check our email.
Also you can login and check the ticket directly on our support site. We just sent you email with login details. So please login and check our reply.
Thanks, ThemeStek Team
Hi When can we expect a new update to the theme for wp5.9?
Hi,
The CleaninCO theme is fully supports the WordPress v5.9. So there is no urgent update required. Please create a ticket at https://support.themestek.com/ if you found any problem or bug.
Also we are preparing theme update with latest plugins. We will update CleaninCO theme in next 3 or 4 days.
Thanks, ThemeStek team
Hi Thank you for your reply, i will use the support ticket for some minor issues i am facing!
Hi, how can I make this multilingual? English Spanish and Italian? so that the users choose their languages
Hello,
You can use WPML plugin to make the site multilingual. The WPML is paid plugin and you need to buy it separately. Also our theme is tested with WPML team.
You can try free plugin too. Here is a plugin you can try:https://wordpress.org/plugins/multilanguage/
Thanks, ThemeStek Team
Thanks very much, do you also do customisation?
Hello,
We can help you for small customization but we are not providing support for very big changes. Also we are not providing any paid customization service.
Thanks, ThemeStek Team
I would like to use this for a tech support and projects business , will be this easy to customise?
Hello,
Yes you can use it for any purpose. Please let me know if you need any help.
Thanks, ThemeStek Team
Hello can it also be used for multi services aside from just cleaning?
Hi,
Yes you can use for any purpose. Basically this is multi-purpose theme so you can use it for any business.
Thanks, ThemeStek Team
Slider Revolution stopped working it require a license.
Hello,
This should not happen. The Slider Revolution plugin should work without license too. We need to check this directly on your site. Please create a ticket on our official support site at https://support.themestek.com/ and send us your site URL with admin login details so our team will check it.
Thanks, ThemeStek Team
Hi, How do you change the pre-header background that seems to be transparent So far when I go to cleaninco option > pre-header setting and I change the ” Pre Header Background Color” it only changes the side parts of the pre-header. The center part does not seem to change color. It looks like this right now https://www.teachu.io/
Thank you!
Hello,
Please create a ticket on our support site at https://support.themestek.com/ and send us this details (you can copy and paste your comment) so our team will guide you with solution.
Thanks, ThemeStek Team
Hi, how do you fix the + going on top of featured text after import on the service page? Please have a look (on purple) https://www.teachu.io/service/nettoyage-bureau/#1533819192969-a156606a-b6d2
Hello,
Thanks for sharing the link. We checked and found that this is bug in our theme. This will be solved with our next update.
But we can solve it now by adding a CSS code. Please create a ticket on our support site at https://support.themestek.com/ and send us this details (you can copy and paste your comment) so our team will guide you with solution.
Thanks, ThemeStek Team
Thank you, it worked
to how many website i can use this theme and take support?
Hello,
The Regular licence is for one website only. Also one Regular licence contains 6 months support. If you have any question than you can create ticket on our official support system at https://support.themestek.com/ and send us your questions.
Thanks, ThemeStek Team
we want to buy this theme, but it is too expensive, can you lower the price? 
Hello,
Thanks for your message. Currently there is no plan for discount offer. So the price is same and will not change. I will let you know if we have any event with discount so you can buy it. Just send us email via our profile page so I will keep you informed for any offer. You can email me from here:https://themeforest.net/user/themestek
Thanks, ThemeStek Team
we would like to buy the theme, but its price is unjust based on the features and demos! We would like to lower price to buy it, thanks!
Hello,
Thanks for your message. Currently there is no plan for discount offer. So the price is same and will not change. I will let you know if we have any event with discount so you can buy it. Just send us email via our profile page so I will keep you informed for any offer. You can email me from here:https://themeforest.net/user/themestek
Thanks, ThemeStek Team
Hello! I plan to buy a theme, but there is a question. Can I put photos in the sections indicated on the screenshot instead of icons – https://pastenow.ru/dbd1120c9941ea2062bcc73c4a881adb
Hello,
Thanks for your message. Currently there is no option for image, but we are planning to add option for image (same as you described).
Also, for now, we can set it with some custom code. Our team will send you code and guide you when you need it. Just purchase our theme and create a ticket on our support system at https://support.themestek.com/ and send us the same details so our team will send you code and guide you.
Thanks, Michael
Thanks for the answer. I’ll buy it soon.
Thanks
Hi, Could you provide RTL Demo?
Hello,
We didn’t created RTL demo so we cannot provide you any link. But our team can guide you and provide you any link or something. For this, please contact us via our official support system at https://support.themestek.com/ or email us via our profile page here: https://themeforest.net/user/themestek so we can show it to you.
Thanks, ThemeStek Team
Hello.
Awesome job on this product. Great design, perfect color choice, very nice and alive look 
By the way, if you ever consider adding RTL support to any of your WP products please feel free to have a look at our website at https://dr-rtl.com/
We’ll be happy to hear from you
this themes has demo data ?
Hello,
Thanks for writing us. Yes we are providing demo data. We have one-click demo setup system so you can make your site same as our site in few minutes. We described steps on our document here:http://cleaninco.themestek2.com/doc/#installation_demo_content
Please note that we are using paid images on our demo site. So demo data doesn’t includes same images. We included free images in one-click demo setup.
Thanks, ThemeStek Team
Just to double check, the images you include in the demo, are free to use, right?
Hello,
Thanks for asking. We used paid images on our demo website so they are not included with our theme. So we are not providing same images as our demo site. But we will provide you replacement free images so the page content will be same but with different images.
Thanks, ThemeStek Team
Are the images with the theme royalty free to use?
Hello,
Thanks for asking. We used paid images on our demo sites and they are not included with our theme. But we are providing free images (instead of paid images) for demo content setup.
Thanks, Michael
Hi i am planning to buy your theme. but there are issues. Please check http://cleaninco.themestek2.com/?s=hello. Front end is getting distorted
Can I add external chat client and payment gateway as well?
Hello,
Glad to hear you like our theme.
I checked the search results page and it’s showing perfectly. Please see screenshot given below:
If you cannot see same results as our screenshot than please clear your browser cache.
The thing is there are no results for the “hello.” text. I recommend you to try some other words like “the” and “a”. So you can see page with results.
For the chat client, yes you can add any chat client you want. Also you can add any WooCommerce supported payment gateway too. If you need any help regarding this than you can contact us via our official support system at https://support.themestek.com/ and send us your question so our team will guide you.
Thanks, Michael
thanks for the reply. worked after clearing browser cache. Could you please provide any demo link for Admin Portal as well?
Hello,
Glad to hear it works. Please contact us via our support system at https://support.themestek.com/ and send us this details so our team will provide you admin portal link with login details.
Thanks, Michael
