16 comments found.
I am having issues importing demo content to the website.
Either it gives me an error(500), or An error occurred while fetching a file from: https://validthemes.net/themeforest/wp/cleanu/demo/cleanu_widget_v3.wie! Reason: 403 – Forbidden.
Can you please help me with this? I have already emailed you at validtheme@gmail.com
Hello, I hope you’ve already found the solution. If you need any further assistance in the future, please feel free to contact us via email at validtheme@gmail.com.
Thank you!
There is no real support for this theme, guy that should help does not know what he is doing…
Hi, How do we change logo size? Thanks
I tried importing the demo content but it says “Error: Widget import data could not be read. Please try a different file.” and nothing was imported. can you have a look into this..
Thanks
Hello, Please send a mail to validtheme@gmail.com
Thanks
Hi,
I tried importing the demo content but it says “Error: Widget import data could not be read. Please try a different file.” and nothing was imported. can you have a look into this..
Thanks
Please mail to pulaknc@gmail.com Thanks.
done
we are working on this. we will let you know after complete it. Thanks
Please check your website. Thanks.
Looks good, thanks!
But what was the issue with the Importing ? Cos it would be nice to have this sorted for someone else buying the template as well..
kindly look into that.
The problem was your server time execution limit issue. Thanks.
Hi access to your demo link from the themeforest is broken and doesn’t take you to the right page. Can you check?
Can you please tell me specific which page you found broken .we have checked but nothing broken page found. Thanks.
Hi I want to buy this theme for my website https://crystalservices.uk.com/services/commercial-cleaning-in-uk/. will it adopt pages automatically from the current theme?
Your link of the demo expired and now i cannot load the images. Can you tell me hot to change URL so they will load localy?
The images already exists in your media folder just you have to reselect images.
will this theme ever get updated to support wordpress version 6 and also a newwer version of php
Yes. Our theme is tested with the latest version of WordPress & PHP.
Thanks
the documentation on theme forest needs to be updated then because it could be misleading, it says wordpress 5.8
We will update this.
Thank you
OK, what is your recommended SEO plugin for this theme? for compatibility purposes
I recommend Yoast Seo Plugin. Thanks.
what of the caching plugin for site speed, CDN etc
There have many plugins with different specifications. so if you like our theme please purchase we will help you.
lol am asking because i want to purchase the theme and other products from your team but if your rude like this with just simple questions, i guess am making the wrong decision. Am actually helping you correct some issues you have on the market like outdated information and should be thankful instead of acting like your doing me a favor.
Hello, Sorry for the misunderstanding. Actually, you can’t discuss everything in the comments section. Our customers are very important to us. If you need any pre-purchase questions please email us validtheme@gmail.com we will discuss everything privately.
Thanks
Hello, i just wanned to ask how can i edit address and phone that are on the left side in Contact page?
Please mail to pulaknc@gmail.com.
Is that theme support RTL?
Yes
I’m checking out this theme on envato elements before buying it and I can’t find how to edit the header and footer. On documentation it says I can edit on “Cleanu Builder” but there’s not such thing. It only has “Cleanu options” and its pretty limited. When I click to edit a page I can choose between a few options of headers and footers but there’s no way for me to edit them.
Hello, Please email us to validtheme@gmail.com and explain what type facilities or edit options you want in header & footer.
Thanks
There is a problem while importing the demo content. I am fade up checking all this
Hello, Please send your dashboard access to email: validtheme@gmail.com
Thanks
Hi, when I access the site from a mobile device, the menu does not appear on top.
Hello, The top bar is not looking good for a small device that’s why we hide this for mobile devices. if you want to be visible then please send a mail to email: validtheme@gmail.com we will do this for you.
Thanks
Great Work,Congratulations GLWS 
Thanks
Looks clean. Good luck with sales.
Thanks
