62 comments found.
I can’t show the WordPress site in this live preview. It was a static HTML site. How can I see this live preview site? Please replay ASAP. Thanks
Hi there,
Thanks for purchasing. Please submit a ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Regards
before purchasing, I want to show the live preview (WP) site.
Please check : https://ninetheme.com/themes/cobian/
how to hide lgoin and register buttons from header ? also want the phone number and email to show on mobile header ?
Hi
Your request is approved
Hello, I am from Turkey and I want to prepare the web site both in Turkish and English. Is it possible with this theme? Can users choose their language from home page?
https://www.d-marin.com/tr/ Like this page? on top / on the right side, language section?Hi there,
Sure thing. You can make your site multilangual using either Polylang or WPML plugins. It’s both compatible with our theme.
Cheers!
Great themes, but when check documentation : video not found and must submit ticket for details…
Hi there,
First off, thanks for purchasing 
Sory, not quite sure what you’re referring to with ” video ”. Our team will gladly help you out if you’re having a hard time with something beyond the documentation. We’ll be waiting for your ticket.
Cheers!
First I see on help.txt, the documentation on :”https://ninetheme.com/docs/wpbakery-themes-documentation/” I can’t see anything..
When I try to find on Article when I sign in, every article answer with video, I can’t see the video.
And I agree, you have good team for answer my trouble.
Hey,
Please check your ticket now. Our team corrected the documentation link. As always, we^d be glad to assist and guide you.
Thanks
how do i import the demo data i did by the video but in the end, is not import the demo data how can i do it manually?
Hi there,
Sure, please post a message our support account and our team will gladly help you out.
Cheers!
where can i find tutorial for installation please?
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hello, Does the theme support WordPress 5.7?
Hello, yes our all themes compatible WordPress 5.7
Regards
Thanks for this update sir!
you’re welcome, thank you for your comment!
May be you want to give a 5 stars
https://themeforest.net/item/cobian-flat-bootstrap-landing-wordpress-theme/reviews/14311812
Hi, where can I find the documentation for the Cobian theme? I want to do some changes to the default home slider. Thanks.
Hi there,
Thanks for purchasing
Please submit a ticket on our support desk and our team will help you out with all of your questions / issues.
Cheers!
Thanks for supporting this theme!
Hey,
That is our pleasure suppoting this theme Please feel free to get in touch with our dedicated support team using the following link, if you have any issues / questions.
Cheers!
It would be great if you could refund my money for this, I installed this on a clean version of wordpress and got too many errors to finish the install.
Hi there,
Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket
Cheers!
Can I also use this theme for my webshop? I am considering buying it. The theme I use now is to slow. I can’t use sidebars on pages somehow, also my support is over and if I want to extend it, it costs me more than 50 dollar. I better use the money for a better theme like this one. Maybe you have some alternatives themes for me. Checkout my website https://gooischvinyl.nl/ and let me know if you think your theme looks better on my website. Kind regards, Simon
Hi there,
First off, thank you for your interest. I think you’ve built your available website using another author’s theme and that is why we have no control over the support matter.
All of our themes are compatible with Woocommerce, which you can build shop pages. In term of design quality and aesthetic, we’d suggest you our current Lumire, Cursor or Metropol theme. You can create shop pages easly via the Woocommerce.
Best Regards
The theme looks great. I haven’‘t seen how the multilanguage function works on the preview site. Do you have an example somewhere? How many languages can we use? Thanks.
Hi there,
Thanks for your nice comment.
There is no available multilanguage demos but you can create yourself via plugins.
You may use one of the following plugins to add languages as much as you want:
https://tr.wordpress.org/plugins/polylang/ https://wpml.org/Cheers!
Drop down navigation does not work anymore?
Hi,
Please post a mail to the our customer support using the following mail address and our support team will gladly help you out :
https://themeforest.net/user/ninetheme-supportCheers!
Thanks will do!
Emailed 10days ago and haven’t even received a simple reply. Could you please answer? it’s a bug in the preloader. If disabled you fire some strange js code that is wrong and cause issues.
Can you please sort it and help out on email I sent to support?
Hi,
Excuse me, we’ve never got a mail from your side. Could you please re-send your message and we’ll quickly be back to you.
Cheers!
I’ve already sent 2 can you attach the email here so I can email directly? If you have the preloader disabled in your theme it cause:
Uncaught TypeError: Cannot set property ‘className’ of null at (index):5
that is solved if I enable the preloader in theme, but I dont want to use preloader. It’s a bug in the theme.
Hi,
I’ve personally checked the coming mails but couldn’t got any mails from this username or any reports related to this issue. If yo could send a message, we’ll quickly and gladly check this issue out for you.
Cheers!
Ok but I described the issue above, and I can only share website in a private note or per email so let me know email and I will send over the website thanks.
Hi,
Please post a mail to the following mail address.
https://themeforest.net/user/ninetheme-supportCheers!
Already tried twice and you say you don’t receive it..? Which is why I ask directly for the email address thanks.
Many thanks! Email sent.
Hey,
You’re most welcome.
Enjoy your day
I have a site that has this theme already out of date. Are you doing the migration too? The site is in wordpress, with Visual Composer, Wpbakery Page Builder and Woocommerce.
Should all page formatting be redone? What can already be exported and may appear in the new layout as the old one?
Do you charge for this service? What the value?
Hi,
Please post a mail to the following mail address. Our support team will help you out and negotiate on what needs to be done.
https://themeforest.net/user/ninetheme-supportCheers!
I am ready to purchase this theme but want to verify that it is Gutenburg ready.
Hi
Excuse me for delay, yes theme compatible with Gutenberg
Regards
Hi is this theme Woo-commerce ready?
Hi,
Thanks for your interest.
This is not a woocomerce based wordpress theme but surely is compatible with the Woo-commerce.
Cheers!
when I install the theme in wordpress I get the error: there is no style page
Hi,
Please submit a ticket on our support center here: https://9theme.ticksy.com Our support team will help you out with your issues.
Cheers!
I want to purchase your theme. But I have one query. Currently, I am using WordPress Version “4.9.2” but your WordPress theme version is “4.8.x”. Will my WordPress version support your theme?
Hi
Updated details, yes theme compatible with 4.9.+ versions.
Thank you!
I purchased your theme & I am facing some problems with your theme.
1). I am unable to update & activate visual composer on your theme.
2). I added menu (FAQ) on Menus on WordPress and save the menus but when reloading my page, there is no change in my Main Menu bar.
Please help me…
Thank You
Hi,
Sure. Please check your ticket now .
Cheers!
I can not find Cobian on your Support page for opening a ticket!
my problem:
Installing Plugin: Shortcodes Downloading install package from /var/www/vhosts/XXXX.de/wp-content/themes/cobian/plugins/ninetheme-shortcodes.zip…
Download failed. A valid URL was not provided.
Plugin not activated. A higher version of Shortcodes is needed for this theme. Please update the plugin.
????? how to fix this ?
as i see a month ago the problem isnt solved. if you can not help me, may i want a refund. thanks
Got Visual Composer in theme? NO LICENSE Found Really ?
Hi there,
Thanks for purchasing !
Sory for the delay due the public holiday for the last couple of days. Please submit a ticket on our support center here https://9theme.ticksy.com/. We’ll help you out with your issues / questions.
Cheers !
funny, on your page is the theme “Cobian” not listed for creating ticket…
Hi
Please check carefully : http://nimb.ws/pZX6F0
Could you share us a screenshot if not listed ?
All the best
Hey Hey, already fixed it. extracted your shortcut plugin manually from the zip to my ftp.
Hi,
Great to hear that If you run into a problem, please submit a ticket on our support center here : https://9theme.ticksy.com We’ll help you out.
Cheers !
You have version 5.2 installed. Update to 5.2.1. View version 5.2.1 details. ? how can i update my version of WPBakery Visual Composer
Hi,
Sure. We’ll update the plugin with the next update. If you like, you can submit a ticket on our support center here: https://9theme.ticksy.com so we’ll update it on your side.
Cheers !
WPBakery Visual Composer You have version 5.2.1 installed. Update to 5.4.2. View version 5.4.2 details.
Update in your theme please….
Hi,
Sure. We’ll update it asap. In the meanwhile, if you like, please submit a ticket on our support center here: https://9theme.ticksy.com so we’ll update it for you quickly.
Cheers !
Drop me a line here when i can download the update
Hi,
Unfortunatelly, we do not provide support in the pre sale forum, which is why I asked your to submit a ticket on our support center or you can post a mail to the following link so we can provide you the latest version of Visul composer
thank you for your understanding.
Cheers !
AGAIN Update:
You have version 5.4.2 installed. Update to 5.4.3. View version 5.4.3 details. for js_composer
link ?
Hi,
Please post a mail the address, which I provided in my previous reaction :
https://themeforest.net/user/ninetheme-supportCheers!
