Discussion on Cocco - Kids Store and Baby Shop Theme

Discussion on Cocco - Kids Store and Baby Shop Theme

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259 comments found.

Is there a way to see a visual list of all the available icons in this theme? When using an icon element, I can select between Dripicons, Font Elegant, Font Awesome, etc., but then I only get a text list of the preinstalled icons (for example “dripicons-alarm, dripicons-align-center, dripicons-align-justify, ...”).

This list isn’t very helpful because it’s obviously much easier and quicker to actually see an icon rather than to only read its name and then having to select it and update the page to see what the actual frontend version of the selected icon looks like.

Am I missing something or is blindly selecting an icon by name the only way to see what I’m actually working with?

Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.



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Hello, we purchased the theme and we are not allowed to use Google Fonts. Can we store them local? Is there a snippet or a setting to do this for the theme?

Hi there,

Please take a look at the following article.

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.



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Hi, will there be a newest update soon? Or if this theme has stopped the updates? Just want to confirm before purchase.

Thank you

Hi there,

Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when new update will come out but we hope it will be released soon. :)



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I am running wordpress on AWS Lightsail. It has 2GB Ram, 1 CPU, 60 GB storage. But my server keeps crashing after installing this theme. Last time I got the error of out of memory on server system logs. I want your help resolving this issue. How can I make this theme to use less resources. Because this theme uses so many resource and make my server crash.

Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.



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Hi,

I want the owl-slider to show 2 items in mobile responsive view. It shows 1 only. There are no settings available to do this. Have been waiting since saturday for support request for the same, still no reply. Atleast tell us which file to modify, we can change the code in owl-slider codes

Hi there,

Thanks for writing in! We do see that your request was responded to so if you need any further assistance please continue the conversation with our support team. Thank you.



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Hi Team,

Is there any option for product options? I have also created a account in your support window and it is pending for approval. can you just approve my account so I can drop my query or you can share details on support@itgs.in

Regards

Hi there,

We have verified your account so you should be able to submit a ticket now. :) To submit a ticket please follow instructions from this article.



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Hi there, could you please add Expiration date to the Pop Up feature? Perfect theme btw! Thanks.

Hi there,

Thank you for taking interest in our theme. :)

Could you please be more precise regarding your question? When it comes to pop up options, you can see what you will be able to change in theme options here. You can add the date as text in text fields.

Do let us know if you have any additional questions.



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Hi there, I mean like an expiration date of the popup window. For example I want to show the PopUp window from now to 16th July 2022 and then, it will automatically be hidden. :)

Also, would it be possible to have PopUp option available not only for Administrator, please? Thank you!

Hi there,

Unfortunately, such an option doesn’t exist, but you can remove the pop up at the day you want manually. :)



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Hi, I want to log a ticket using the Help Center however, everytime I try to create an account I do not receive an email to verify my account despite having a message appear telling me that I am sent one. Without being able to create an account I am unable to log a ticket to request assistance in fixing my website issue.

I have also tried using 3 different email addresses to create the account so far. All of them never receive a verification email.

Hi there,

We have verified your account manually, so please try to submit a ticket now. To submit a ticket please follow instructions from this article.



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Buenas noches, he comprado el tema y estoy bastante contento con él, pero necesito ayuda ya que necesito que el icono del carrito se vea en la versión móvil, pero al lado del menú móvil, no dentro de ese menú ya que no es nada intuitivo. Espero su respuesta, gracias.

Hi there,

Since author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.



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Hello. Is it possible to filter products by color, size, etc.?

Hi there,

Thank you for taking interest in our Cocco theme. Yes, using Filter Products by attribute you could achieve filtering for your variable products. You could find more about it here.So, you could add filter by size/color, anything you use as an attribute for your variable products.



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I want to register my licenses with another domain. How I can do this? Plz help me.

Hello,

You can deregister your purchase code from some domain through our Help Center and then register it to some other domain that you want.

In case you are unable to deregister it through Help center, please submit a ticket to our Help Center and one of our support agents will assist you gladly.



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devbee

devbee Purchased

This code was already used to register another domain. Please deregister your code there so that you can use it for registering here.

How do I disable this, I cant remember registering it with any other domain, Please help with this?

Hi there,

Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.

This error usually occurs if you missed updating the Core plugin.

Also, if it is already registered on another domain, or if you forgot to deregister your theme, you can always send us a mail to our help center providing your purchase code in it and our team will help you with this.

Thanks.



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reiton

reiton Purchased

one more thing in my shop page doesnt appear the categories section how vcan i enable thanks

Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.



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reiton

reiton Purchased

hi how can i enable the My bag Icon in the menu?

Hi there,

Thanks for writing in! You do have the widget area in Appearance > Widgets where you can add the cart to the Header widget area.

If you need any further assistance we would appreciate it if you could submit a ticket to our help center and one of our support agents will assist you.

Thanks.



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Hi, I bought this very nice theme. But why it is not possible to add a shopping cart and search icoon in de header of the mobile version? When people add products in the shopping cart on mobile there is no shopping cart to go to.. People go away because they don’t know and they can not go to the shopping cart to check out.

Hello,

Thank you for choosing our theme!

Please navigate to Appearance > Widgets and add Mikado Search Opener and Mikado WooCommerce Dropdown Cart to Mobile Area (please see screenshot).

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.



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Hello,

Thanks for your fast answer. The steps you explain I allready did. But I want the shopping cart and search button at the homepage left from the burger menu (please see screenshot mobile cart_search2).

For now I allready did place the cart and search in the mobile dropdown. As you can see in the second screenshot (mobile cart_search) the shopping cart and search icoon placed at the bottom. When the cart en search can not at the homepage is it possible to put them at the top of the mobile dropdown? Above the tekst “information”.

Looking forward to your answer.

Hi,

Unfortunately, there is no option to reverse order of mobile dropdown so widget section is displayed first.

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL and screenshots, and our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.



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Hi. I get many depreceated issues on the theme. I have the latest version. Issue: /framework/admin/assets/js/mkdf-ui/mkdf-ui.js: jQuery.fn.load() is deprecated

Logged issue in jquery migrate: https://domainname/wp-content/themes/domainname/assets/js/modules.min.js

Hi there,

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.



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Hello,

I am unable to open a support request as my support is expired. I just need the license to be activated and do not need any other support. My old domain was expired, so I cannot do anything from that and want to use the theme on my new domain. Can you please deactivate the other domain and activate my new one. Let me know where can I send my purchase for verification as the form on your support site is not allowing me to do so.

Regards

Hi there,

Thanks for writing in! We have now deregistered your purchase code, but for the future referance you should know that you can always do this from our Help Center, please read this article about it here.

Thank you.



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Hello, I need to add more photos for the product and the small photos next to the main photo are shifting. What should I do?

Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.



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Hi, after updading the theme the products disappeared from my site… there is a shortcode on frontend instead of products: [mkdf_product_list

https://littleones.sk/produkty

Can you help me please?

Thank You

Hi there,

Once we check your website, we assume that you managed to solve this in the meantime, since we could not see the issue you are reporting.



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Hi, my problem was solved. I had to update WP, Woo and PHP version.

Thank you.

Hi there,

Glad to hear that this is resolved! :)



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The Shop Grid homepage is not loading correctly. What should I do?

Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.



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