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I have a widget placed in footer 1, footer 2 and footer 3. Only one of the widgets show up in footer 1 and others disappear. I have to put all three in footer 1 for them to show. Can you help? I also sent multiple emails. Please advise.
Yes you put all widgets in footer 1 and then Go to Collective Options and in Footer section choose 4 Columns for Footer1
Hi – still waiting for response from support, question emailed 30.07. Please reply, thanks.
We notice there is a page preloader, is there a simple way to disable this in your theme?
Yes you can disable it!
Is it possible to install the Collective theme on a local XXAMP server. I tried to do this, but when I activate the StonedTheme plugin I see a white screen, when I disable this plugin the problem disappears. What could be causing this?
We replied to your email!
Can you please confirm if the theme has verified compatibility with Yoast Plugin?
Solved changing to another SEO. Possibly the theme is not compatible anymore with Yoast and viceversa.
Hello, digging a bit further, unfortunately also the new SEO has the same issue and the problem comes with the pages that are not editable with gutenberg editor (Project Posts). Any feedback about this?
After updating to the latest version, the portfolio setting about the number of Items and columns to display in projects preview do not work. Even changing the values the layout is not affected. Cleaning cache after update doesn’t fix the problem. Could you please help with this issue?
Hi there, still looking to hearing from you.
Any chance to get some feedback about your product update?
Any chance to get some feedback about this issue? Is this author still operative?
You’re support has expired please renew it and we’ll help you with issues you have.
Hi, is does the theme support PHP8.0 ?
Yes it is!
I have fixed the issue by my own since I have no time..
Please ignore my previous messages.
Hi, I have sent you an email asking for your support.
Please reply ASAP.
Hi, I just purchased your theme, all required plugins are installed and activated, however I can import the dummy content right! I want my website to appear EXACTLY like (vertical fullscreen demo)!
Would you please explain in detail how and what files that I should import?
I got some fontawesome code on the website source code.
link rel=’dns-prefetch’ href=’//use.fontawesome.com’
Is it anywhere used in the theme? How might i be able to disable it in order to be GDPR friendly.
It won’t install into the site. Could you reach out to me at email@example.com or give me a refund?
Send us and email with website url with login credentials and we’ll check it.
i would just like a refund instead please. thank you.
i’ve asked for a refund three times now, & you still haven’t replied after 2 weeks.
Sorry we can’t refund you, if you need help with our theme contact us at firstname.lastname@example.org and we’ll help you.
Hello! Is it possible to have the lightbox of the images in the portfolio when I watch the site on mobile? Actually it links to the image… thanks
Where can I manually upload the Architectural Demo? Please provide me with a link
We have already imported Demo content in your website!
Hello, I submitted an email to support eight days ago and still awaiting a response. In today’s world, we need faster response times to theme support. Can someone please check the email@example.com account with a reply?
Hi there, what is the best way to connect with the support team for your paid product? I have questions that need a response please
Sorry for late reply now we have replied to your emails.
Where can I find the files to manually upload the Architect Demo associated to your theme? Please provide a link
How do you gain access to the demo content?
You can install demo content using One click demo Import plugin for Wordpress.
I cannot install the Stoned-Themed Plugin the following error keeps occurring: Download failed. cURL error 60: SSL certificate problem: self signed certificate. Please HELP!
That’s seems to be a problem with your host. Please contact them!
I have contacted them and all permissions are correct and they have upgraded the PHP. I still cannot find any Demo Content to Import. When I go to Appearance > Import Demo Data it says the following: “There are no predefined import files available for this theme. Please upload the import files manually below.” Please help me I need to commence forward with my site urgently.
Hi, I noticed that when you select a youtube video for portfolio slider, at the end it shows you other suggestions and also shows you the borders and title of the video. How can i hide these?
You can hide those from YouTube link check this link https://www.maxlaumeister.com/articles/hide-related-videos-in-youtube-embeds/
Hello, I have a problem with architect demo importing. I am trying to contact you via email, but you’re not responding
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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Price is in US dollars and excludes tax
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