148 comments found.
Hello, i uploaded the theme to www.sidmach.com, it worked fine, but it is not mobile responsive
Hello, Dear Customer! As for us, the theme is mobile-ready: http://prntscr.com/w4l2hz http://prntscr.com/w4l3ol http://prntscr.com/w4l40b http://prntscr.com/w4l4fy If you have any issues – please renew you support license and email us at support@wprollers.com Best Regards!
i just renewed the support, please confirm
Hello, Dear Customer! Thank you for your support renewal. Please send us at support@wprollers.com link/login/password for your WP Dashboard and the several screenshots of your issue – we will assist you. Best Regards!
hello, I need help with the contact form on www.sidmach.com
I need help on this
Hello, Dear Customer! Thank you for your support renewal. Please send us at support@wprollers.com link/login/password for your WP Dashboard and the several screenshots of your issue – we will assist you. Best Regards!
still waiting on your response
Hello, Dear Customer. We have done all of your requests. Please check your email with our reply. Best Regards!
Hi, Is the theme upto date to the latest version of wordpress. Last time i updated my wordpress this broke my website and had to revert back to the old version from a backup.
Please advise and confirm. Thank you
Hello, Dear Customer. The theme supports the latest version of WordPress, but it doesn’t require mwt-widgets plugin. Please deactivate it. Best Regards!
just so you are aware the unyson plugin is not compatible with latest wordpress. When you try to add a ‘special heading’ it does not allow you to add or change this.
Hello, Dear Customer. It seems, that you use the previous version of the theme. Please send us an email at support@wprollers.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
Thanks, i have just sent an email regarding the problems I am facing. Thank you for the quick response
Hello, Dear Customer. Thank you for email. We are processing your request. Best Regards!
thank you.. i have also messaged regarding a change since updating the theme. When viewing a store product image in the lightbox view gallery on a mobile device the image looks to be smaller than the original product image. This didnt happen prior updating the theme. Again I have emailed you the details with an image showing this. Could you please confirm when you have looked at the emailed questions and confirm back so I can start back work on the site. Thanks
Hello, Dear Customer. Our support team is processing your request. We will inform you about the results via email. Best Regards!
We couldn’t install the PHP Mailer software because the website is hosted on Azure. so could you direct me on how to install it?
Hello, Dear Customer. We have replied you via email. Best Regards!
Hi there…
I am using your theme Colorlab for a website that has Greek as main language. I am trying to change the them fonts but the website shows all fonts that are greek as Comic sans no mater what i choose.. Is there a way to change the font on all website cause though Theme customisation is imposible…
Thank you in advance
Hello, Dear Customer. Please send us an email at support@wprollers.com and we will provide you with the appropriate instructions. Best Regards!
Hi, how do I open support ticket?
Hello, Dear Customer. Please send us an email at support@wprollers.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
Hi, I send a mail to your address support@wprollers.com 4 days ago and I didnt get any answer
Hello, Dear Customer. We have performed your requests and sent you the reply via email. Please check your inbox. Best Regards!
Hello, I have an issue with a form on my website
Hello, Dear Customer. We have replied you. Please check your email. Best Regards!
Hi, i’m trying to upload the demo but every time it appear this error
Failed to create tmp table _fwbk_wp_commentmeta. Unknown storage engine ‘InnoDB’
Hello, Dear Customer. It seems that your database runs MyISAM structure by default. In this case we recommend you to contact your hosting provider and ask them to switch the type of your database from MyISAM to InnoDB. If these steps will not help you – please email us at support@wprollers.com Best Regards!
