28 comments found.
I wanted to open a support ticket, but Consbie for WordPress is not in your product list, only Consbie as a PST-template. So the purchase code I have to provide is not working, and therefore I can’t open a support ticket.
Hi,
Please access support center link and open a new ticket with your purchase code here: https://prnt.sc/mW4a4htwHXqx
All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to react to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
Hi, just a question about theme update. What is the best way to update theme to newest version? 
P.S.: Got thiss error while updating Redux Framework:
Uncaught Error: Access to undeclared static property: Redux_Core::$extendify_templates_enabled in /home/biopelhr/public_html/wp-content/plugins/redux-framework/class-redux-framework-plugin.php:166 Stack trace: #0 /home/biopelhr/public_html/wp-content/plugins/redux-framework/class-redux-framework-plugin.php(99): Redux_Framework_Plugin->includes() #1 /home/biopelhr/public_html/wp-content/plugins/redux-framework/redux-framework.php(42): Redux_Framework_Plugin::instance() #2 /home/biopelhr/public_html/wp-settings.php(447): include_once(’/home/biopelhr/...’) #3 /home/biopelhr/public_html/wp-config.php(83): require_once(’/home/biopelhr/...’) #4 /home/biopelhr/public_html/wp-load.php(50): require_once(’/home/biopelhr/...’) #5 /home/biopelhr/public_html/wp-admin/admin.php(34): require_once(’/home/biopelhr/...’) #6 /home/biopelhr/public_html/wp-admin/index.php(10): require_once(’/home/biopelhr/...’) #7 {main} thrown
How to fix this?
Hi,
This is problem of updating Redux Framework plugin. Please update PHP version to 7.4.x or greater.
Regards, the JWSThemes team
How do I process a refund… Just bought this today and really not what is marketed… Super limited, most things doesn’t work correctly. Elementor Pro not included
Hi,
Elementor does not sell any extended license which would allow us to include the plugin in theme .
Every domain must validate Elementor license if you want to use it. You can use Elementor Free.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
Hi,
Consbile is compatible with Elementor & Elementor Pro. We have just updated this section. https://prnt.sc/17jynfb You can use Elementor free. We are ready reply to you. Elementor does not sell any extended license which would allow us to include the plugin in theme. So, user can’t use Elementor Pro. Because it does validate every domain.
Have a nice day.
Regards, The JWSThemes Support Team
| Support |
HOW DO I REFUND MY PURCHASE… Can you read?
So many design issues with WooCommerce. Support is normaly very good, but takes sometimes so long. Our last ticket 2750168 is about up-sell products. The design of up-sell products and related products is totally different, actually there is no design for up-sell products. They are displayed kind of unformatted.
Ticket is open since five working days, one time closed without any answer, not the first ticket that is closed without any answer and had to be reopened. This delays our project so much. How can we get a fix for this problem?
Hi,
Thank you for contacting. Please, follow your ticket. We will check and assist you.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
We are JWSThemes support team, only fix or guide all problem of the theme. If you want to one-by-one check, custom code or add a new function immediatetly. You should hire a freelancer. Have a great day
Regards, The JWSThemes Support Team
| Support |
Hi,
Elementor is included in the theme but is it in Pro version? | I brought Consible and now I’m confused if I should activate Elementor Pro somehow or buy it first?
Regards, me
Ok, I have some more issues: - when I’m adding things via Template Library it always asks me about accessing template and I’m doing it each time and most of the times connection is failing without any error. - classes for mega menu are not working in each menu – menu is transparent and not mega as selected in menu option. Is there any way we can sort it out via online call?
Hi,
Please, open the ticket and follow your ticket.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get very fast response when we are available. Our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
Hi,
One more thing: I can’t find Consbie predefined pages in Elementor, should I pull something else?
PS. Those previous issues with CORS resolved themselfs
Regards, me
More on the subject: Besides fact that I have almost all required plugins installed (I don’t want to sell anything so I’ve got WooCommerce disabled) I see notice saying: “This theme requires the following plugins: Consbie Core and Elementor Hello World.” Those two plugins are for sure enabled. Is that normal berhaviour?
Hi,
the theme has several issues when used with Woocommerce. In the beginning support of JWSThemes was very good. Our last ticket is not answered since 21.Dec.2020, three weeks now. Ticket was closed two times without any answer.
We would appreciate a lot to have at least an answer because without a solution for this Woocommerce issue we cannot launch the site.
Closed ticket without solution #2635573 Reopened ticket #2651895
Thank you and best regards
Hi,
Thank you for contacting. Please, open the ticket and follow your ticket. If the problem is related to the theme. We will check and assist you.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
Hi,
Elementor is not working anymore. I have tried to debug, run it in safe mode but no success.
Latest version of Elementor is installed, Version 3.0.16.
Latest version of the theme is running, Version 1.0.1
Your quick help would be appreciated.
Best regards
Hi,
Before the updates everything was working fine.
Here is the details about what’s running on the site:
WordPress 5.6.x Consbie 1.0.1 Elementor 3.0.16 PHP 7.4.13
Can’t update: AnyWhere Elementor Pro 2.14.1 to 2.16 Elementor Extra 2.2.27 to 2.2.44
Update package not available.
Best regards, Safi
Hi Safi,
Thank you for contacting us. You can deactive, delete and install the plugin again.
How to update the plugin(similar): https://www.youtube.com/watch?v=WhAHwvRK8uM&list=PLBuSeip6M6GnMafhc04uP6r7Y-ZkOqCKP&index=3
Regards, The JWSThemes Support Team
| Support |
Hi again,
Done. Deactivate it, delete it and install it again. Still not working. Can’t edit anything.
Still have this message: Having problems loading Elementor? Please enable Safe Mode to troubleshoot.
It’s not working in safe mode too.
Best regards, Safi
Hi,
Go to Elementor > Tools and select Enable from the Safe Mode dropdown and then click the Save Changes button or Click the Enable Safe Mode button that pops up when the Editor is unable to load.
Once you’ve verified that Safe Mode helped, now it’s time to Debug Safe Mode to find and fix the plugin or theme issue.
Please, let us know some warning.
Regards, The JWSThemes Support Team
| Support |
Hi,
It’s not working. The AnyWhere Elementor Pro and Elementor Extras have an update. But I can’t update them because of the reason: Update package not available.
AnyWhere Elementor Pro You have version 2.14.1 installed.
Elementor Extras You have version 2.2.27 installed.
I’ve tried the debug mode and many other things to solve the problem but none of them worked. I need to work on the website. If I can’t find a solution for this template I will use another one unwillingly.
Best regards, Safi
Hi,
Please, deactivate & delete the core auto plugin and install again. It requires an installation of a plugin.
By the way, please open the ticket to our support center. We will assist you quickly.
How to update the plugin(similar): https://www.youtube.com/watch?v=WhAHwvRK8uM&list=PLBuSeip6M6GnMafhc04uP6r7Y-ZkOqCKP&index=3
Regards, The JWSThemes Support Team
| Support |
Hello is this Theme compatible with Elementor plugin version 3.0.15?
Hi,
The Theme compatible with Elementor plugin version 3.0.15.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
thank you
Is there any news about new theme update?
I have plugins that need to be updated:
AnyWhere Elementor Pro—> to version 2.16.
Elementor Extras—> to version 2.2.44.
Elementor Pro—> to version 3.0.9.
Slider Revolution—> to version 6.2.2.
And is it plugin “WPForms Lite” importaint for this theme? Or I can delite it?
Hi,
Please, deactivate & delete the core auto plugin and install again. It requires an installation of a plugin.
By the way, please open the ticket to our support center. We will assist you quickly.
How to update the plugin(similar): https://www.youtube.com/watch?v=WhAHwvRK8uM&list=PLBuSeip6M6GnMafhc04uP6r7Y-ZkOqCKP&index=3
Our theme doesn’t use WPForms Lite. Please, check and delete it.
Regards, The JWSThemes Support Team
| Support |
I love the preview of this theme. But the theme color in the preview is blue and I need red to match my brand. Is the theme color change an option with this theme?
When updating for add-ons, the site is corrupted. I ask you to give an update
Hi,
Thank you for contating. Please, give us know what add-ons you updated. Please, show some screenshoy about your trouble. We will check and assist you.
Regards, The JWSThemes team
Is there an e-mail where I can contact you? I have big problem with my webiste 
I have finised my web design, and the few weeks later, lots of pages look strange and not like I have desing them. Is there a chance hpw to fix that? I jave added pages with problem, and how they shpuld look like, because they are same desing, but on different languaes.
Hi,
This is problem of the hosting. Please, scan malware and fix it.
n case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: https://d.pr/free/i/XgztJf
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to response to all support topics within 24 – 48 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
Regards, The JWSThemes Support Team
| Support |
Hello, it was a problem with Elementor plugin
When I did the update, it was all fixed
Any news for new theme update?
Hi,
Great. you should update the Elementor plugin. it’s good. If it’s problem of Elementor plugin. It doesn’t relate to the theme. The client should update the plugin to latest version.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to response to all support topics within 24 – 48 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
Regards, The JWSThemes Support Team
| Support |
when is the next update?
its no one click demo install
Hi,
We use Unyson for 1-Click. Please, active Unyson. please, see the video: https://www.youtube.com/watch?v=98M9XgdKJ_s (similar) Document: http://docs.jwsuperthemes.com/consbie/
If you have some trouble or questions. Please, open the ticket to our support center: http://jwsthemes.ticksy.com/ We will check and assist you.
Regards, The JWSThemes Support team
CAN I HAVE A REFUND PLEASE THEME IS UNUSABLE
Hi,
Please, open the ticket to our support center. We will check and assist you.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to response to all support topics within 24 – 48 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
Regards, The JWSThemes Support Team
| Support |
Hi. How can I change the archive page of services?
Hi,
Please, open the ticket to our support center: http://jwsthemes.ticksy.com/ We will check and assist you.
Regards, The JWSThemes Support Team
| Support |
Hello, so I have big problems with my theme and support is not really helping and blaming my hosting as website is really slow. Can somebody please help my with my issues, my ticket is #2332971
Hi,
Please, install a cache plugin and optimization all images. Optimization of all images: https://wordpress.org/plugins/wp-smushit/ Cache plugin and set config: https://vi.wordpress.org/plugins/autoptimize/ Increase memory limit 512MB: https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/
In some cases, we can only send some guide links. Please, follow it. The Ultimate Guide to Boost WordPress Speed & Performance: https://www.wpbeginner.com/wordpress-performance-speed/Due to COVID-19, we are currently experiencing longer than normal wait times – we thank you for your patience and understanding.
Regards,
The JWSThemes Support Team| Support |
I bought this theme and am honestly fairly frustrated using it so far – it is incredibly slow. Two huge issues with it so far 1. I cannot get the logo to actually update on my site. I’ve tried over and over again, flushing cache, uploading and removing and uploading it again to to avail. Having no control over the actual logo is such a bummer. 2. LOAD TIME. The site is loading at 11.5 seconds, per GT metrix, AND I have WP Rocket installed, but it’s making no difference. I removed the theme and deactivated all the plugins and the base site loads at 1.5 seconds per GT Metrix. That’s a huge difference.
And installing the demo content is one of the worst processes I’ve done.
AND I could not install the theme via the uploader – it would only upload via FTP.
This is just frustrating experience using this theme. I have major buyers remorse and am upset with how much time I’ve sunk into trying to get this theme to work and run quickly. I’m not behind on my project.
Following up on this…
it’s likely the demo content that is largely the result of the ultra slowness and bugs I’m finding.
I created a whole new site, installed everything from scratch and measured speed along the way. BEFORE I installed the demo content, the site speed was 2 seconds with a 91% score. AND i was actually able to update the logo.
AFTER installing the content, site speed dropped to 10.6 seconds and a score of 52%. Furthermore, I removed the logo I uploaded, and now the part of the general setting of the site where the logo is updated won’t even load now.
Could someone please follow up on this as soon as possible. I’ve sunk way too much time into bugs like this. This is really frustrating that I’ve literally spent at least 8 to 9 hours just dealing with this theme, and installing themes and demo content is not new to me.
The site can be found here: http://mz0.310.myftpupload.com/
Hi,
Gtmetrix: https://gtmetrix.com/reports/consbie.jwsuperthemes.com/NZhvgF9S
You can use this plugin: https://wordpress.org/plugins/wp-smushit/ Please, open the ticket. We will guide to you.
Regards, The JWSThemes Support Team
| Support |
is there any documentation to make mega menu lika page menu (three columns) on demo?
Hello I have a problem with menu not showing on mobile phone. How can I fix that?
I have submitted ticket #2332971
Thank you
Hi I want to change this theme name, is this theme support white label?
Hello, icon list is incorrect, Can not edit
Hi,
Please, open the ticket to our support center. We will check and assist you.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
Regards, The JWSThemes Support Team
| Support |
I want to get your theme but is there any problem with SEO?
