wplab

wplab supports this item

Supported

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Where do i find Theme Documentation?

The Installation Guide or Help Documentation are included in the item .zip file and in most cases is either a .pdf or .html file.

1) Go to your Downloads page. 2) Click the ‘Download’ button next to your item and select ‘All files and Documentation’. 3) Extract the .zip file to your hard drive. 4) Navigate to the folder containing Documentation.

Support Policy

Support requests are being processed on business days in the order they were received in UTC+2 Time Zone, Europe. Please note, than your time zone may differ. Response time (up to) 2 business days, but usually faster as possible.​

We accept support requests only via our online Customer Care Service: http://wplab.ticksy.com/. Requests, received via ThemeForest comments and personal messages, email, etc. can not be processed.

Important!

Please be polite. You can be banned in our support service if you demand anything from us in a crude form. Forever.

Support service includes fixing bugs and products updates, we do not provide free or paid installation and customization services. Questions like “how to learn CSS” / “how to modify my theme” can not be processed since this is out scope of support service, please consider to hire a freelancer instead.

We do not offer refunds if you can’t run theme on your super cool cheap $1/y hosting or if you think that we should create a website / modify this theme with your requirements for your client just because you purchased a license.

Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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