203 comments found.
My site is under production and humming along. All of a sudden, the logo I updated in the Customized section doesn’t appear, the home page crashes my browsers (Firefox and Chrome). My host works with me (GoDaddy managed WP) and says it’s all good on their end. I start turning Plugins on and off. Site is not working and I am on a deadline. Just short of panic attack. Please assist. THANK YOU!
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I’ve just installed the Construction Theme by downloading the WordPress files only, however it didn’t add any pages. Not one. How can I get the theme to install properly with all the sample pages?
Hi,
Please watch the video tutorial before import demo content for your website: https://www.youtube.com/watch?v=QDlKIWYyO58
Another problems need help, please submit a ticket on our support system: https://oceanthemes.ticksy.com/
Thank you!
Done! Thank you. Have never had to do this with a theme before.
Great work, Thank you!
Hlooo…. Please tell me how can i edit service details page
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We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
also when i use the wpbakery page builder its stuck on loading image
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We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
hello i just bouhth your wp theme but its hard to open first time the theme appearance i dont know much about it but when i googled about it is theme loading wrapper if im not wrong could you please help me for fast loading the theme
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
2connect.me/ekab/ is the website developed using the theme.
Homepage/section what we offer how can we have 2 columns while the minimum is 3.
Your soonest feedback is highly appreciated.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello good day
on the homepage and in /wp-admin pages take too long to load
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
Sorry to reach you like this. It is hard to deal with Envato’s way when you don’t have active support.
I want to purchase extended support for a Construct 1.0.8 license that is not under extended support at the time.
I’m having a real deal with my client because the pre-loader, although I deactivate it, keeps starting and messing with the page loading.
Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.
I cant, i dont have extended support and the codes i have from the purchase says they are not valid.
Thats why i asked yourto guide me on how to purchase extended support. There is no way for me to sent the ticket without a code.
Hi, did you buy this theme? I see you didn’t.
If you bought this theme, please go to Downloads tabs then you’ll see link renew support.
Hy, Our client has the license outdated, but, after the 1.0.9 version they cannot have any update of theme: The envato market plugin doesn’t works. May you help us?
Regards
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
How do I keep the top bar header active on mobile for my site? I’m not finding an option under customizing > header > top header.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello,
Please help me with this issue, I want to use a Video Banner on HomePage (documentation: https://www.sliderrevolution.com/manual/adding-and-configuring-video-layers) the problem is video banner is loading after about 1 minute or more, whether I use HTML5 video or youtube video, any kind of WiFi connection to the phone). How can I solve this problem? Everything works perfectly on the desktop, the Video Banner loads very quickly, instantly. I used this theme on Wordpress 6.0.
Thanks in advance for your help! George
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi – My client has come back to me after a year to finish the website I was building and when I went in to update the portfolio areas this error is appearing:
Warning: count(): Parameter must be an array or an object that implements Countable in /home/customer/www/thorncarpentry.com/public_html/wp-content/themes/construct/shortcodes.php on line 315
Warning: count(): Parameter must be an array or an object that implements Countable in /home/customer/www/thorncarpentry.com/public_html/wp-content/themes/construct/shortcodes.php on line 378
Can you tell me if there is a new update that maybe I haven’t received?
Hi, we’ll check and update this issue now. Please wait to check your email. Thanks.
Hi – I was wondering if there is any update on this?
Hello – I was wondering if you can help me please. The OT Portfolio plugin seems to be the issue here. I shouldn’t have to pay for additional support if it is a part of the them that is broken.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Thank you that will be very helpful.
As you are aware I cannot submit a ticket because the support section of my purchase has run out.
Hello is there any update on this please? Or can you please suggest an alternative to OT Portfolios because it is not working
Hi,
Please contact us, we’ll check your problems: https://themeforest.net/user/oceanthemes#contact
Thank you!
theme loading time is too much
Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.
Hi, how can you disable the preloader from all the website? when I do it on the personalize/Miscellaneous/Preloader it stills appears in all the website. Thanks.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Looking to see if I can sort the “our team” by something other than alphabetical? We would prefer to have it sorted by title
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I turn off the loader, but it does not close on the page and gets stuck at that part. How can i close the loader?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, i downloaded this theme on elements.envato.com How can i find purchase code?
Hi,
Sorry, you need to have a license from Themeforest to get the support.
Please check user terms from Envato Elements: https://elements.envato.com/user-terms
Thanks.
Hello,
Thank you for your hard work
I got this theme from Elements and I know that it is not supported, however I have one question only, which is how to disable excerpt in the theme, i tried many ways but none of them is working.
Thanks
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello
I can’t submit a ticket, I have explained to you in the beginning of my comment that I downloaded this theme from elements, which means I don’t have a purchase code.
Thanks
Hi,
Sorry, you need to have a license from Themeforest to get the support.
Please check user terms from Envato Elements: https://elements.envato.com/user-terms
Thanks.
Hi there,
I’ve bought this theme, it seems that it’s missing the Visual Composer to create portfolio and services.
All other plugins got installed successfully.
Please let me know.
Regards, M
Never mind, checked the other comments it’s now as you mentioned is WP Backery
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
