128 comments found.
Hi, when use essential grid, the lightbox only work in the 6 firts items, but when load more open the pic in new windows.
I am receiving the error “There has been a critical error on this website.” It seems there are php errors in the slz-core plugin. It doesn’t work with updated versions of WordPress and PHP. My host won’t allow me to run older versions, so I need an update to this theme. From previous comments, it seems you are not addressing this?
Gallery Images service not working
Under service
Waiting since 1 Year for an Update now. Its time guys… Or should we consider not buying themes from RubrikThemes next time?
Nearly 2 years since the last theme update, when is the updated coming? People have been asking for months now. Basic customers support!
Hi Wp Bakery Builder i cant activate, How can i activate it ?
Why theme is causing crush. I have emailed support 2 times and no response… Theme options are not working at all. Some wp functions failing. Reinstalled theme many times, changed wp, php version nothing helped.
Hi,
We’ve answered your tickets but didn’t receive your response. If you weren’t able to receive our emails, it’s the following:
The theme is currently not compatible with WordPress 5.5. Please try to downgrade the WordPress core to v.5.4.2 to make the site works properly. https://wordpress.org/plugins/wp-downgrade/
You can also try using https://wordpress.org/plugins/enable-jquery-migrate-helper/ if you’re unable or don’t want to downgrade.
Best Regards
RubikThemes Team
hello your theme support rtl?
Wordpress 5.5 has been out for a long time. Where’s the update? This is minimum level expectations guys…
I need an update, having the old version is a HUGE security risk. What date will the update be available. I have been asking for 2 months now, so soon is not good enough.
An update on the WP 5.5 / PHP 7.3?
Hi,
We’re working on an update and will try to get it released as soon as possible
RubikThemes Team
Need an update of the theme asap. Theme Options are not editable, Customizer is breaking, and I can edit project files. This is a huge problem and needs addressing asap. Also having the issue as everyone else and mobile menu isn’t working. I need a fix or will have to contact themeforest.
Hi,
The theme is currently not compatible with WordPress 5.5+ and PHP 7.3+. Please try to downgrade the WordPress core to v.5.4.2 to make the site works properly. We are trying to fix the issue and it will be released as soon as possible. https://wordpress.org/plugins/wp-downgrade/
Thanks for your patience.
RubikThemes Team
When will it be released? It’s been over 4 months!
The menu in the mobile version is not functioning, when I scroll down and scroll up to the top again it disappears, and when clicking the menu icon the website is totally freezing, How can i fix this? I see this issue was reported earlier in the comments.
How do I change the footer bottom background color? I’ve tried adding the following custom CSS:
.footer-bottom {padding: 10px 0; text-align: center; background-color: #000000; }
This actually does allow me to control the padding and text-alignment as indicated but the background color is not affected. Is there something overriding the background color for the footer bottom? Note: there are no settings available for this in the theme that I can find.
Can you help? Thank you, LC
Hi,
You can try change it in /wp-content/themes/buildplus/assets/public/css/buildplus-custom-theme.css
Pleace locate footer-bottom.dark or footer-bottom.light
Best Regards
RubikThemes Team
Was having an issue with the main navigation menu showing up twice once to the left and the other in the area it should. support sent me a fix so i figured i would share it here to save anyone with the same issue time. Simply add this to the additional css section:
@media (min-width: 768px){ .menu-mobile-wrapper{ display: none; } }
Thank you for your support to our community!
Have a nice day!
Help! For the life of me I cannot figure out how to change the default colors of yellow and blue in this theme. We had that setup about a year ago, but had to rebuild this website from scratch and I have looked everywhere for how to do this. Can’t be done using the theme style settings. As I recall I had to add some kind of custom css but I don’t see anything in my project note. Can you help? This is so fundamental but it’s a show stopper right now.
Hi,
Please help us access wp-content\themes\buildplus\assets\public\css\color-theme\color-default.css
Replace all #1bbde8 to #yourcolor
After that, please go to admin panel -> theme options -> general -> theme color and choose color #1
Best regards,
RubikThemes Team.
Ah ha! Thank you. That’s just what I needed. Going to document this for future reference. Regards. LC
So sorry, but that didn’t work. Darn! Changing the values in the color-default.css files doesn’t take effect. Also, in the settings – admin panel -> theme options -> general -> theme color . . . this is still showing basically 4 colors ( 2 shades of yellow and 2 shades of blue). This is not a functional color selector tool. I’m not sure what it’s doing. There may be something else going on – under admin panel -> theme options -> general -> header . . . if I select the transparent header & topbar option it doesn’t take effect. It’s as if something else is controlling the these theme settings and I’m out of ideas where to go. Frustrating.
None of the 5 header styles in the theme admin panel take effect when you select them and save settings. I love the theme design, but customizing tools are not working for us. We’re stuck.
Hi,
Since we’re not entirely sure what’s causing the problem just from the description. If possible can you provide us your wp-admin, FTP or Cpanel credentials to one of our agents at harry@rubikthemes.com so they can have a check.
Best Regards,
RubikThemes Team
The menu in the mobile version is not functioning, when I scroll down and scroll up to the top again it disappears, and when clicking the menu icon the website is totally freezing mainly this occur on iphones, please provide me the solutions asap.
The menu in the mobile version is not functioning, when I scroll down and scroll up to the top again it disappears, and when clicking the menu icon the website is totally freezing, we need solutions urgent
Hello,
We apologize for your inconvenience. However, please kindly renew your support license and create a new support ticket for this issue. This is the Envato policy for support you have accepted when you have bought your item on ThemeForest. As an Envato author, we are required to strictly comply the official Envato policy that is in the marketplace own interest.
https://help.market.envato.com/hc/en-us/articles/205923460-Purchasing-Supported-and-Unsupported-Items
Thank you for your understanding,
RubikThemes team.
This the first time I’m asking your help , to fix something in your theme and you are refusing to help me, you should professionally accept it cause you sold me something faulty, and I can take it further and make a big complaint against your bad product. Instead of helping me fix something you didn’t program professionally, you want me renew the support license and pay again for a bad programmed theme, if your theme was good I shouldn’t be here asking you to fix it in the first place
If you have not purchased this theme, DO NOT BUY! Support has not answered my question 3 months ago! I already sent ticket and still do not respond.
Nothing professional! Ticket service is rubbish, does not send proof that was sent, panel does not work. Developer, says he can not solve that is better than fooling customers!
the menu appears repeated in the left corner in another color.
Follow site: https://www.breezeclimatizacao.com.br/ ERROR IMAGE: https://www.breezeclimatizacao.com.br/downloads/breeze.jpg
Hi charlesjonyfernandes,
We have already answered your ticket #4143 on 30th July and ticket #4336 on 31th July. Please have a check on it.
Thank you and best regards, TheRubikThemes Team
But where can I see it? Your dashboard has no option to view tickets!
Pass me the answer by email PLEASE !!!
charlesjony@hotmail.comHelp me!
Hi,
We are so sorry for this inconvenience. We have sent you an email. Please check your email inbox.
Thank you for your patience,
TheRubikThemes Team
Thank you very much!
They solved my problem !!! 
We’re glad to hear that. If you need assistance, feel free to tell us.
Best wishes,
TheRubikThemes Team
I NEED HELP!!!
Good night, I’m having trouble loading, the menu appears repeated in the left corner in another color.
Follow site: https://www.breezeclimatizacao.com.br/
ERROR IMAGE: https://www.breezeclimatizacao.com.br/downloads/breeze.jpgI already have an account but the tickets do not work.
Thank you good night!
I REQUESTED – 3 months ago – VERY TIME!!!
PLEASE ANSWER THIS EMAIL BECAUSE YOUR SUPPORT DON’T WORK!
charlesjony@hotmail.comHi charlesjonyfernandes,
Sorry for this inconvenience. We missed your ticket. But we have given you a solution in your ticket. Please have a check on it.
Thank you for your patience, TheRubikThemes Team
